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Club Mahindra / Holiday redemption

Mumbai, India Review updated:

RE:'MHRIL=[protected]' Clubmahindra holidays

What a big Conjob company this is - Mahindra Holdiays / Club Mahindra. They try all the tactics to woo the customers to become members. Even offering them free holiday vouchers. And when it comes to fulfilling that offer, Club Mahindra has all the reasons why it cannot be done. Then, on the first place do not give such offers or give false promises which you know, you will not fulfill. People write to you in great detail on "[protected]@Clubmahindra.com" and what one gets in reply is a copy & paste standard reply. Best part is even if you write / reply to them more than once, the reply is same copy and paste standard reply (which is not related to your query / email). :) Reaching concerned people on phone is impossible. Even calling call center on [protected] is not good as they have pre-determined answers to your query. Its like testing the patience of member / non-member and excite / provoke them by your intelligence.

The reason to write to you is not to take it lying down when you have wasted my time, energy and efforts.

I am trying to find the contacts for Board members, viz : Arun Nanda, Cyrus J Guzder, V. S. Parthasarathy, Kavinder Singh, S. Krishnan, etc. and write to them/forward the communication on the issue. For that matter write to Mr. Anand Mahindra also.
Not that these people are not aware of the malpractice / cheating that goes on at Club Mahindra, but it needs to be told to you, time and again. I am sure non of these mentioned esteemed people would have ever called the Club Mahindra call center or written to them on the "[protected]@Clubmahindra.com" email id to get the smart answers and intelligent (copy / paste) replies.

I overheard someone saying "The bigger you grow, the more difficult it is to manage." Bu I guess the bigger you grow, you have people to take care of departments. And when the top management fails, the rot goes down till the lowest level.

It looks like writing to Club Mahindra on email is not a good idea for me and even for Club Mahindra. Club Mahindra prefers social forums, Twitter / Facebook communication more than one to one email communication.

Mantra @ Club Mahindra : Enroll members, service will be seen later.

I hope not to get a copy / paste robotic reply again.
Can I talk to human being @ Club Mahindra.

The ref. no. "MHRIL=[protected]" has all the details required by Mahindra Holidays.

Sa
May 21, 2015
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Comments

  • Vi
      16th of Nov, 2009

    Not many companies in India have the reputation that Mahindra has and its good to see them translate that into their holiday company, Club Mahindra Holidays. Ive been a member for 7 years now and I see them get better with every year. Sure there are hiccups but then even Toyota known for its quality and reliability has not been without problems

    Puneet Ahuja, Delhi

    0 Votes
  • Pu
      16th of Nov, 2009
    Club Mahindra - Club Mahindra holidays
    Vacation Resorts
    India
    clubmahindra.com

    Not many companies in India have the reputation that Mahindra has and its good to see them

    translate that into their holiday company, Club Mahindra Holidays. Ive been a member for 7

    years now and I see them get better with every year. Sure there are hiccups but then even

    Toyota known for its quality and reliability has not been without problems

    Puneet Ahuja, Delhi

    0 Votes
  • Bo
      16th of Nov, 2009

    There are basic problem with the business model, unless they are willing to understand from customer' point of view, problem and disappointment will always remain.

    0 Votes
  • Us
      22nd of Nov, 2009
    Club Mahindra - Club Mahindra Family Holiday
    Resorts & Holidays
    India
    clubmahindra.com

    To all those who are searching for having fun at a place close to the city, Club Mahindra is not the place but its certainly the place for family holidays. The ambience, people and service are all tailor made to give you a nice wholesome family holiday experience.

    Usha Dhar, Mumbai

    0 Votes
  • Bo
      23rd of Nov, 2009

    But where CM is accepting they have problem?

    What were the profit margin and return on equity Toyota earned in those period? And what Mahindra Holidays is earning.

    you have been submitting same on different sites
    http://www.karmayog.org/messages/message.aspx?id=1713

    0 Votes
  • Sh
      2nd of Dec, 2009

    Club Mahindra Resorts staff is very co-operative in terms of services and food is very delicious. Restaurant is located at a good place with good view. Activity center is very live and children wants to come and enjoy every time. Rooms are very nice with lots of facilities in it.


    - Shahin Talik Vakil, Ahmedabad

    0 Votes
  • Mm
      4th of Dec, 2009
    Club Mahindra - Coorg Resort
    Vacation Resorts
    India
    clubmahindra.com

    We enjoyed here a lot The whole facilities you have provided were good. Your staffs were all dedicated. All your services were good. The Activity centre as the one which make us all enjoy and play a lot and also help us to develop friendship between the other members of club Mahindra. we are very happy to be member of the great.

    -M.M Mujeeb Rahman.

    0 Votes
  • Ho
      5th of Dec, 2009

    Must be the property's owner!

    0 Votes
  • Sh
      20th of Jan, 2010
    Club Mahindra - Club Mahindra Services
    Club Mahindra Holidays
    India
    clubmahindra.com

    We regularly visit to the resorts at Goa & Kumbhalgarh, but Goa every year. Again we will go to Goa from 12-02-10 to 27-02-10. We’ve also been visiting Kumbhalgarh over the last 2 years as we go every year to Nathdwara. The service at Kumbhalgarh is excellent. Staff at every level is very polite. Rooms are very spacious & comfortable we wish Club Mahindra all the best.

    - PRAVINCHANDRA M. NANAVOLI

    0 Votes
  • Cl
      27th of Feb, 2010

    Dear Pravinchandra,

    Thank you for taking time out to give us your feedback.

    We are delighted that your membership experience has been so wonderful.

    We value your feedback in our continual endeavour to ensure you and your family holiday with us and experience the happiest family holidays.

    Warm regards,

    Indira
    Member Relations
    Club Mahindra

    0 Votes
  • Pr
      7th of Oct, 2010

    Dear Friends,
    We will help you to get back your refund of
    Club Mahindra Membership Amount.
    Call between 6.30 p.m. to 9.30 p.m.
    Professional Associates (Legal Consultants)
    Contact: 9892016032

    0 Votes

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