Kampgrounds Of America [KOA]
reviews and complaints

We have stayed at a number of KOA's and this was the last straw for us. On a recent trip to Niagara Falls, we stopped for several days at the Butler Mohican KOA in Butler, Ohio. It was the worst. The owners, Terri and Dan Wiencek were absolutely clueless regarding the running of a campground. When we arrived, there was no one in sight. The KOA Campground Store Sign listed the hours of operation from 9 a.m. to 9 p.m. Since we were told that check-in was after two p.m. that is when we arrived. Another sign on the store specified 9 a.m.-12 p.m., and 4 p.m. to 6 p.m. as the hours of operation. No one was around when we got there. It was like a ghost town and mind you this was during the summer season? Since there wasn't anyone around and there was not any sight paperwork left for us, we chose a slot. We attempted to get settled in when a big oaf of a man, Jerry was dictating what we should do, where we should park and questioning who we were and what were we doing on the premises? When the office did finally open (mind you two hours later), an older gal was whining about having to change our slot in the Kampsight computer and why couldn't we have just waited. We finally settled in and realized that the campground was a mess and could not understand how KOA had given this campground a President's Award with the shape it was in. The owners and the staff need a course in customer service because they simply don't have any. What a disappointment! I could have stayed at a truck stop and gotten better service! L.S.S.

koa / seattle in the city of kent is the worst rv park i have visited. they are very uptight and inflexible. we pulled in a few minutes after 11am and were informed of their 12 check-in time. we asked to check availability and view the grounds. after that we asked if we could park rv in their spacious parking lot and take our car to go eat and return for the check-in time rather than pay a $20 early check in fee. we asked if since we were so close to check in they would make any concessions they said no. and were told we needed to vacate the premises they didn't appreciate us trying to stall until the noon check in time. we were dumbfounded as we just rolled in after driving all night and were trying to get our bearings in a city we never had visited. as we looked at a map we were told if we didn't leave immediately they would call a tow truck. we were treated as trespassers rather than customers. i will avoid koa as a whole if they allow operators such as these to bear their company name

I was in this campground one year earlier and have never been back. 8 months later i get a charge on my credit card for services i did not do. I WASNT EVEN THERE! The campground was dirty and not well kept. The office was not what i thought a KOA stood for. Always at every other KOA i have been at they are clean and the grounds well kept and personnel always happy and supportive. So after i get the bill they would put me on hold (more than 10 minutes) and say we are very busy call later. I finally called again after they claimed they would call and stated my claim that charges on my credit card were not mine or authorized when the reply was " What took you so long to call?" They said that no one has my credit card number on file or the ability to access it. Then they said that someone rented the campsite for a tent and it just happened to be the same number i rented. The odd thing was that site is for full hookup for an rv. This site is rv only. Tent camps are in a different area.Then i was told they had the same last name and the computer put out my name and credit card number. But i was told you dont have it stored or on file? Well maybe an employee hit the wrong button and charged you. Back to my last question? Well i will look into it and reimburse you. But how can you if you dont have my credit card number on file or stored? I will credit you within 48 hours. One other puzzling issue is how can you be charging someone else's credit card when you require, Name, address, zip code, city and drivers license at check in? So as you see if you use this place GOOD LUCK! Just dont go and save the aggrivation and the charges.It is dirty and NOT what you see on the advertisement.

Unfriendly people and no ventilation in any building even with 100+ degree temps. KOA should have labeled island campsite as Duck Poop Island. Ducks everywhere. In 100+ degree temps, some person decided he needs a campfire. Small wind blew smoke and ash into our tent. Hard to breath. Someone has got a skunk to spray. The smell is all over the campground. I will never stay or recommend this campground to anyone. They should lose their franchise because of filth and of making people camp in duck poop.

I recently stayed at the KOA in Granger and do not recommend it to anyone. It was my son's birthday and I took him and three kids there on May 24, 2008. I was hasseled by the owners for three days over little things. We brushed the dog outside and they screamed about that. A boy picked a leaf off a tree and the owner Patricia got in his face and screamed, "Are you nuts!" The first day we were there the same boy picked up a golf ball in the store that was for sell and Patricia screamed, "See with your eyes!" She then snatched it out of his hand. Thomas the other owner, screamed at us for jumping in the pool. I understand there are rules but these people have no social skills at all and should not be dealing with the public. Thomas hung over me and yelled and yelled and yelled to embarrass me. I could go on and on but the truth is it was my son's birthday and she and Thomas ruined it. We went home early because we were afraid to move. The boy that Patricia yelled in the face of several times asked to go home before us. As I was leaving she sarcastically said, Did you collect all of your kids?" I will never go back. I need to know who to write the full complaint to. [protected]@iusb.edu