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[Resolved] Clover / clover long life milk

Durban, South Africa

Good day

I had purchased a clover long life milk pack that is meant to contain 6 x 1lt. When i had opened the box i had noticed there was only 5 milks and not 6. This could have happened to me time and time and i have only noticed it now. I dont pay for something that is not even of the correct quantity. If someone can please see to this.

I had purchased them from makro.

Regards Angelique seneque

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Clover Customer Care's Response, Aug 23, 2018

    Good day

    Thank you for informing us of the problem experienced with a Clover product. a complaint will be logged and escalated to our Quality department for investigation on the batch.

    I will however need the following details to escalate this issue:

    Barcode:
    Expiry Date:
    Batch No (next to and below expiry date):
    Store bought from:
    When was it purchased:
    How many units were faulty:
    Your postal address:
    Contact number:

    Thank you again for bringing the matter to our attention, it is very much appreciated.

    Regards

  • Clover Customer Care's Response, Aug 24, 2018

    Good day

    Thank you for informing us of the problem experienced with a Clover product. a complaint will be logged and escalated to our Quality department for investigation on the batch.

    I will however need the following details to escalate this issue:

    Barcode:
    Expiry Date:
    Batch No (next to and below expiry date):
    Store bought from:
    When was it purchased:
    How many units were faulty:
    Your postal address:
    Contact number:

    Thank you again for bringing the matter to our attention, it is very much appreciated.

    Regards

An
Aug 22, 2018

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