CloseoutGenius.com / Horrible Scammers
This company is horrible and I am so upset that I didn't think to review all of these comments before I purchased a Garmin GPS Unit from them. I found them on a site that gave them 5 stars for customer service and decided that the Web site looked like a legitimate company.
After placing my order, I waited a couple of weeks and got a call back saying that the Garmin Unit that I ordered needed map updates and it would cost an additional $60.00. The Garmin site gives the maps for free, but I was told from the rep at Close Out Genius that this is a wholesale item and doesn’t qualify for free maps. I tried canceling the order and they would not give me my money back. I told the man on the phone I would reject the shipment and he told me I could not do that because he would not authorize a return that way (the web site was then updated a few days later with a disclaimer saying that this is their policy, but I have the original policy printed off).
After WEEKS of fighting with who I swear is the same man on the phone, my numbers were all blocked so when I called in I got a busy signal. Since January, I have no merchandise and I was charged more than $200.00.
I reported this company to the Better Business Bureau and the Federal Trade Commission and everyone who has been scammed by this company should do the same. Maybe if enough complaints are submitted, this company will be shut down.