Menu
ClockWay / Gift Theory
ClockWay / Gift Theory Customer Service Phone, Email, Contacts

ClockWay / Gift Theory
reviews & complaints

www.clockway.com
www.clockway.com

Learn how the rating is calculated

1.1 35 Reviews

ClockWay / Gift Theory Complaints Summary

1 Resolved
34 Unresolved
Our verdict: If considering services from ClockWay / Gift Theory with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ClockWay / Gift Theory has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of ClockWay / Gift Theory. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ClockWay / Gift Theory reviews & complaints 35

Sort by:

Newest ClockWay / Gift Theory reviews & complaints

ComplaintsBoard
D
11:44 am EST

ClockWay / Gift Theory Non-Delivery

Ordered a curio in Dec 2020. Last email from their delivery people was it was in Birmingham, AL and for m to contact seller so they could release for delivery. Sent another email to Clockway on Feb 11 2021:
"Dear danny,

Thank you for reaching out to us regarding your order# [protected].

We have submitted your urgent request to our dedicated customer service team. If they need more information, we will let you know. Thank you for contacting us.

We very much appreciate your patience.

Thank you,

Customer Service
Clockway.com"

Desired outcome: Deliver the product

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
H
H
Howie12
Knoxville, US
Jun 16, 2021 8:33 am EDT

We got the exact same email. Must be an auto reply. This is a scam for sure. Luckily my bank never released the funds.

ComplaintsBoard
G
10:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory 2 globes; 2 kristmas clok,1 alarm clock

Giovanni daddieco
The order was placed 11/17/2020 19:59 pst
Invoice order # 368968364
Order:
2 globes
2 clocks kristmas songs
1 alarm clock

I have not received, no one in touch with me

Giovanni daddieco
83 winslow st
Everett, mass

Phone [protected]
E-mail [protected]@gmail.com

These are kristmas presents,
Some one please get in touch, so I can take the necessary steps
Thank you

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
F
1:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ClockWay / Gift Theory Bar furniture

Caveat Emptor - Scam Company. They charged my credit card $200 in November then said it would be shipped in December. Now I'm being told late January. I can't reach them via phone and they won't return voice or online messages. Fortunately, I may be out a small amount of money. I do not recommend ClockWay. Government needs to shut down this company.

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
F
F
FuSun
, US
Jan 17, 2020 7:09 pm EST

From: FUNSUN: RE: ClockWay Update - After having trouble contacting ClockWay a customer representative reached out to me. Once we made contact the issue was quickly resolved. They promptly refunded my $200. They seemed sincere in finding a solution fair to both parties.

ComplaintsBoard
S
10:39 am EST

ClockWay / Gift Theory Seiko rhythm clock

Purchased Seiko rhythm clock as Christmas gift. Clock received but has defective chimes.
Contacted customer service. Waited 45 minutes to speak with very hateful customer service rep. Was sent email confirming complaint. Email stated I would receive additional email with return label and instructions for return. Waited 8 days for email. Contacted customer service again with.another 45 minute wait...still no return email instructions. Called a third time with same result. Clock was purchased in early November, it is now Dec 22nd.
Very dissapointed, dissatisfied and disgusted with this company.
I paid $210.00 for a clock that doesn't work.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
M
4:45 pm EDT

ClockWay / Gift Theory Seiko gabriel chiming oak schoolhouse wall clock. #gsk4472

Purchased this item 4/4/2018 and was very disappointed to find the workings are only assessable from the BACK...did not specify that we on the website. We did mount it on the wall and after a couple of hours found it ran 5 minutes slow. Took it down ...had it packaged and shipped by UPS $44.27 on 4/25/18...with a cover letter to Clockway in Thousand Oaks, Ca. Did not receive any acknowledgement from them... called them on 5/18/18 10:10 am talked to Kevin who said we would receive credit to our credit card in 3-5 working days. On 5/25/18 we finally received a credit of $154.60 on our credit card..
diff of $2.44?... restocking fee? I recommend never doing business with this company...terrible experience

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
D
7:52 pm EST

ClockWay / Gift Theory Howard miller nicea grandfather clock

Who doesn't take customer service calls after 4:00 PM Pacific time? I waited 7 days to have this Grandfather clock delivered (even though I had "expedited" delivery service ordered the clock on 2/12/18 finally delivered 2/19/18). I never received a DVD to set up the clock and I thought it was supposed to be set up when the clock was delivered. Now per their website it could take 5-10 business days just to get it set up by a professional! Oh and try to click on the link for a movie to see how to set up the clock on your own. It doesn't work! Also it appears the crank is missing from the box. I am completely disappointed and just want to return the clock. I wouldn't order from Clockway.com if I were you.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
I
3:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ClockWay / Gift Theory - Looks like a scam

I fell for their great reviews and placed an order. And never received it. No one replies my emails and calls. I also got no call back from them. I wrote to them to cancel my order because I'm afraid I won't get my package at all, but also got no result. And it looks like a spam to me, honestly. I am out of money with no order feeling stupid. I don't know what to think. Where's everyone?

Read full review of ClockWay / Gift Theory and 15 comments
ComplaintsBoard
S
9:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ClockWay / Gift Theory They sell junk

If you want to buy a clock look anywhere other than Clockway. They do not support their products and refuse to accept and rectify customer complaints. I have had two cuckoo clocks from Clockway and they both quit working after a few months. To be more clear, I paid over 1700.00 for a 28" cuckoo clock and had it for only three months and the left pulley to wing the clock froze. They replaced the clock and the same exact thing happened. And now they absolutely refuse to back their product. Clockway will end up paying attorney fees, county costs and refunding my money which when completed will cost them close to 5000.00 or more. That's not the way you run a business!

Read full review of ClockWay / Gift Theory
Resolved

This company really has turned a corner. The concern over my cuckoo clock was outstanding. They really stepped up to the plate. They even had the manufacturer call me which is extremely rare. Thank you Clockway!!!

Hide full review
ComplaintsBoard
T
1:44 am EDT

ClockWay / Gift Theory Unbelievable unreliable company

I have purchased a clock from ClockWay website as a gift. I gave them my address because I wanted to be sure about the clock before giving it to the person.
When it finally arrived it did not work at all and was damaged (glad I gave my address). I contacted customer service and they offered me an exchange. I refused and asked for a refund and they agreed. They said that I have to send the defective one back in order to get my money.
They also promised me a return label but I did not receive it.
I'm still waiting for the label and can't get in contact with these guys.

Read full review of ClockWay / Gift Theory and 1 comment
Hide full review
1 comment
Add a comment
P
P
phillipb91916
, US
Sep 19, 2016 3:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unbelievable! Bought a $3, 500 free standing bar with "Diamond All-in-one-services." This piece was going in a vacant home being remodeled. I was given (several times) a four hour delivery window. I sat in a vacant house waiting for delivery and set-up. When I FINALLY got someone on the phone at the delivery company, they said they attempted delivery and I was "not at home." Reeelllly? I was sitting at the door for four hours waiting on them. Was it a lie? You bet! Guess how I know...the next chapter. Then the shipping agent (after multiple calls) says "oh well, that was outsourced to another company for set-up." Wait. Wait. The "new" set-up company contact is on vacation. Reeelllly? After ONE MONTH of chasing this thing...these guys (nice) showed up...started to unload and uncrate. Guess what ...the granite top is broken in half! Refused. Back to customer...ummmm..."service." Their hours 11-4 central Mon-Fri...but don't answer or acknowledge my on-line communication. These people are the worst! Beware.

ComplaintsBoard
G
7:05 am EDT

ClockWay / Gift Theory Purchase not received

I did not receive a clock that was ordered and paid for (payment confirmed 12/1/2015). In truth, it may have been stolen from the front porch after delivery, but in contacting Clockway twice they have not made any return contact with me (the automated response said they would respond "shortly" - that was in January 24, 2016).

Order #: [protected]
Item: Boroughbridge 10in Metal Wall Clock - PLR6460 (qty: 1)
Delivery location: Lancaster, PA

Waiting ... it's been several months.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
M
12:55 pm EST

ClockWay / Gift Theory Damaged and poorly boxed

Ordered a clock online. Camera couple of days later damaged and poorly boxed. Box was partway open and no outer box. Cannot seem to get information from clockway . They sent ups topics up clock but I have no further info. Are they replacing my clock. I am not letting ups take the clock because I have no idea what the next step is. First time I have ever had an issue from a company Ike this. Need some help please

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
G
2:39 pm EDT

ClockWay / Gift Theory Watch didn't work and I didn't get the refund

I was the worst deal, which I have had. I bought watch from www.clockway.com. But the seller sent me defective watch, which didn’t work when I have received them. The company agreed to take it back and promised to provide full refund, because it wasn’t my fault. I have sent the watch back 6 weeks ago, but the seller hasn’t wired money back and stopped to reply to my emails. Scam.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
B
2:02 pm EST

ClockWay / Gift Theory I got damaged clock and impossible to get new one

I purchased clock from the company www.clockway.com. I was really disappointed, ‘coz I got damaged clock. I returned them back, but the seller didn’t reply after that. I sent emails and asked if they could change them or repair, but the rep kept silence. I have no idea how to reach him.Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
E
6:16 pm EST

ClockWay / Gift Theory They hold onto your money for dear life

I ordered a clock from Clockway and actually received it 5 days before I received a tracking number from them. I was also supposed to get a "free gift" with my order and that was not included. The clock ended up not being what I wanted -- much smaller than I expected -- and I returned it. It took 10 days to get approval to send it back. They received it on the 15th of the month (I got a confirmation email from UPS) and so far 22 days later, I still do not have a refund to my credit card. They hold onto your money for dear life! Stay away from these folks.

Read full review of ClockWay / Gift Theory
Hide full review
ComplaintsBoard
I
7:41 pm EST

ClockWay / Gift Theory I paid $35 for a piece of crap that was dirty and scratched

I paid $35 for a piece of crap that was dirty and scratched. I can, and will, buy a better one at Target for $8.99. Their rules for returns are so convoluted it turns out not only to be a pain in the neck, but cost 19.50 to return it by UPS (1 lb, same state). They refuse post office returns. Terrible transaction, bad customer service, crappy, cheap product. STAY AWAY FROM THIS PLACE!

Read full review of ClockWay / Gift Theory
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact ClockWay / Gift Theory customer service

Phone number

+1 (866) 890-5105

Website

www.clockway.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ClockWay / Gift Theory?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ClockWay / Gift Theory Customer Service. Initial ClockWay / Gift Theory complaints should be directed to their team directly. You can find contact details for ClockWay / Gift Theory above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ClockWay / Gift Theory. Discuss the issues you have had with ClockWay / Gift Theory and work with their customer service team to find a resolution.