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1.5 25 Reviews

Clinique Laboratories Complaints Summary

3 Resolved
22 Unresolved
Our verdict: With Clinique Laboratories's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Clinique Laboratories reviews & complaints 25

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L
10:26 am EDT

Clinique Laboratories Product Compromised

Hello:

I have purchased Raspberry Glace twice and Angle Red of the Dramatically different lip color/moisturizer. On all occasions, after several uses the stick bends then breaks and I am not able to use the remainder of the product. Additionally, the broken stick falls onto my lap staining my clothes.

At first, I thought I had a batch with poor quality control, but I don't believe this is the case after purchasing two more.

Do you believe the formula will change in the future to prevent this from happening again?

I paid $24 for each product that I could not fully use.

Loyal customer,

Linda Julian

Lind.[protected]@Comcast.net

Claimed loss: $72

Desired outcome: Replacement of some or all products would greatly be appreciated. Thank you for your consideration.

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4:52 pm EDT
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Clinique Laboratories I would use face cream, mascara, lipstick, eyeshadow and make-up.

On 2016 I got angioedema. I’ve used clinic for many years. I would use face cream, mascara, lipstick, eyeshades and make-up. I waited to report this to them, a while ago. But first, I wanted to make sure , that angioedema wasn’t for something that I was eating. I had suspended the use of clinic products. I had to go to the hospital due to my symptoms. My lips were swelled and also my face. My body was itching and I had dizziness, a terrible headache and I felt swollen up to the brain. Thank you. Andrea P.

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11:56 am EST

Clinique Laboratories Clinique order and customer service.

On Feb. 8, 2023 I placed order [protected]. When I went to submit the order it comprised of Travel Size - Even Better Clinical™ Radical Dark Spot Corrector + Interrupter, Dramatically Different Moisturizing Lotion+, three free samples, and a 7 piece kit with make-up bag.

Once I received the order it only included the dark spot corrector, moisturizer, and 2 samples. I contacted customer service via chat and spoke with Christian on Feb. 14, 2023. I explained the issue that when I submitted the order the items above were listed but then when I look at the order invoice a sample and the promo kit are missing. This was not the case when I actually placed the order and I did not notice until after receiving the order. Christian stated that he resent the missing items and I would receive a confirmation email for tracking. I have screenshots of this conversation.

On Feb. 16, 2023 I reached out to customer service again because I had not yet received an email. First, I spoke with Ray who not only did not seem like they knew what they were doing but did not seem to comprehend English. They escalated to Shanniqua (supposedly a supervisor). At this point I am already extremely frustrated with the situation and Shanniqua did nothing to alleviate it. After a ridiculous amount of back an forth she claimed to resend the missing items.

On Feb. 21 I received the missing items only to find that the promo kit was not correct and, not only that, it’s one I cannot use half the product of. It contains several perfume items, which I’m allergic to, as well as lipstick that I cannot use. I reached out to customer service chat again, and was connected with Shanniqua again, who does not seem to remotely care about my very poor experience with Clinique. After another lengthy chat Shanniqua finally decided to explain that if an order does not qualify for a product it will show on the order but once you submit it, Clinique will delete it from the order. This is false advertising and a completely unethical practice. I cannot believe they have been getting away with processing orders in this manner. Shanniqua specifically is not equipped or capable of being a supervisor. All her responses were unhelpful and did not acknowledge or resolve the issue. In addition, they completely lack a customer service mindset and displays a negative, disagreeable outlook through the entire conversation that only exacerbates the issue.

I understand all the reviews now that I have seen about the horrible experiences with Cliniques online ordering process and customer service. There is no way I would ever use it again and it is very unlikely I will ever make another Clinique purchase at all, after using the product for probably close to 20 years.

Desired outcome: Correct promotional kit to be sent and file a formal complaint against Shanniqua and Christian in customer service.

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Is Clinique Laboratories legit?

Our verdict: Complaints Board's thorough examination reveals Clinique Laboratories as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Clinique Laboratories stands out for its commitment to quality and security. Clients considering Clinique Laboratories should delve into its customer service record to gauge compatibility with their expectations.

Clinique Laboratories earns 91% level of Trustworthiness

Perfect Trust Endorsement: Clinique Laboratories achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Clinique Laboratories. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Clinique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Clinique.com you are considering visiting, which is associated with Clinique Laboratories, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Clinique Laboratories website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Clinique Laboratories has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 25 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the clinique.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Clinique Laboratories protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Clinique Laboratories. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:40 am EST
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Clinique Laboratories Custom repair moisturizer

Used at night woke up my face, mostly cheeks all red and itchy. I got this product as a free gift when purchasing $90 a jar eye cream at DILLARD’s in Hammond, La.

Just used recently. I bought the eye cream with my DILLARD’s American Express Card. Bought on 5/31 this year store0764 Hammond Square Hammond, La.

Description number [protected]

Desired outcome: It would be nice to get some of the dramatically different moisturizing lotion that I use daily.

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4:43 am EDT
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Clinique Laboratories Online Order

My Name is Zilungile Ngcamu, a very disappointed customer. I purchased a Moisture surge intense (72) on the 04/10/2022 online while it was on special, 50ml for a price of 30ml. Up until today I haven't received my product. I call Clinique online almost every day and I'm not getting any help but empty promises. I've even ran out of my cream, and it is not good on my skin.

Please help cause really, it's really frustrating.

Desired outcome: I want my product.

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3:57 am EDT
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Clinique Laboratories Empty Jar of Eye Cream that was sealed. Repairwear laser focus

Dear Clinique,

I am a South African citizen currently working in Singapore.

In June I bought a stash of products before leaving for Singapore and when I opened my repairwear laser focus I was shocked to see that the sealed jar was basically empty.

I am not getting any customer service from Clinique in South Africa although I sent them pictures of the empty and sealed jar.

Desired outcome: I would like to receive a new full jar of repairwear eye cream as it is very expensive.

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1:09 am EDT
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Clinique Laboratories Clinique Continuous Coverage makeup (07) Ivory Glow

Mine is not really a complaint, but a need to voice my great disappoint that Clinique Continuous Coverage has been discontinued. I am devastated. I have been using Continuous Coverage Ivory Glow to cover a Port Wine Birthmark on my left cheek. I have been using this makeup for at least 60 years and I have never found anything else that comes even close to the great coverage this makeup provides. Why oh why discontinue such a fantastic product. I just love it as I am sure do many other users of this wonderful makeup. Please tell me what I use in place of Continuous Coverage Ivory Glow? Please tell me you have not deleted this product never to be seen again. I hope you will respond to my email. Kind regards

Desired outcome: I would love Continuous Coverage Ivory Glow to be available again........

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8:44 am EDT
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Clinique Laboratories foundation

went to ulta to buy even better foundation the sales assoc. said they were out of stock and sold me what she suggested. Two days later got a boil on my face and always have clear skin. three weeks later went to hospital because it was affecting my eye. ear and side of my throat. was told I had a staff infections. This foundations has totally messed up my face. on antibiotics and was told I would most likely to have a scar from it. I am very upset.

Desired outcome: reinburse me for this and also I should receive clinique products

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J
12:05 am EDT

Clinique Laboratories clinique face cream spf50

Hello! I bought a tube of Clinique spf50 leaving Nz at duty free.

I used for 4 days and then noticed my face was red and blotchy and uncomfortable and felt lumpy and a bit slimy. I stopped using the sunscreen and my skin began to recover... it took about 3 days.

I have never had this type of reaction to any sunscreen or cream. I do not not have sensitive skin.

All other products I used were the same as I normally would including shampoo and conditioner and skin care products.

I can't see a batch number on the tube and no longer have the box.

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2:34 pm EDT

Clinique Laboratories clinique perfectly real compact makeup

I just spent about an hour chatting with various reps on Clinique.com. They are not able to find my order after I stated that initially I didn't have an account with the site and I often checked out as a guest, especially if I wasn't home with all of my various passwords at hand.

The reps were pleasant and respectful. That is not my issue. I have a compact that cost almost $30 that has grainy lumps in it. I only save invoices as long as it takes to verify that (a) my order is correct and (b) the $$ amount is correct on my credit card. I have never had a problem with any Clinique product before this. Who knew.

I asked if I could send in the current compact that I have and exchange it for another. Same shade, same everything. I was willing to send at my own expense. I never asked for $$ or a credit to my credit card. Product for product is all I want. The makeup is not comfortable to apply. What normally appears creamy and smooth is very grainy. I have rosacea and I need to have somethin smooth applied to my face. I can't imagine that I'm asking for something outlandish.

Normally a company stands behind it's product if something is wrong with it. I asked if there was someone I could speak with who can understand this this product is not up to par. My answer was not without an invoice. Well, the green Clinique compact with the bumps in it certainly proves that it's their product. The label states exactly what it is. I guess they don't care.

I'll I want is an exchange of product. Doesn't seem that complicated.

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10:54 pm EDT
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Clinique Laboratories foundation and service

I went to David jones at kotara and bought the new beyond foundation as advised by the consultant. I explained to her that I have sensitive skin and the product I had bought in the past was no longer available as it worked great. When I used it my skin reacted badly and it was too dark as well, very thick. I specifically asked for a liquid foundation so it would look better. I tried to return the product and she refused and was rude to me. I was so upset as I paid $55 for it hoping I would have the same result as the previous foundation I use to buy. I'm afraid now to use Clinique, as the reaction was so bad. What can I do about it? I still have the receipt and haven't used it since. Its almost full

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7:40 pm EDT
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Clinique Laboratories clinique quickliner for eyes

Hello,

I'm writing about a recurring problem I've had with Clinque Quickliner For Eyes. Several times with subsequent pencils, when they reach the end (which is hard to determine because of the clouded pencil), the end breaks off and goes into my eye.
Ordinarily I've been able to flick it away from my lower lid, but this morning, it got lodged in my lower lid and it took me a long time to retrieve it. This seems very dangerous to me.

Sandy Hillard
[protected]@sbcglobal.net

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3:59 am EST

Clinique Laboratories not impressed

You probably didn't expect that Clinique products can be bad. This company has a great reputation because many people are happy with what they sell.
But there are other people who weren't satisfied. Moreover, I wouldn't claim their products are the highest quality and bring result. Yes, people are different, have different types of skin and so on and on.
However, their Repairwear Laser Focus Wrinkle Correcting Eye Cream is absolutely useless, my wrinkles haven't changed and not disappeared, even though I followed all the instructions. It also was really overpriced.
What I can recommend is to read reviews before placing an order.

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6:03 am EDT

Clinique Laboratories purchase of clinique aromatics perfum on takealot.com

Good Day,

I am writing to you with a big disappointment. My mum and I are big fans of the Clinique Aromatics perfume and has been using it for some time. 3 months ago I order the perfume on taka lot .com which was a gift to my mother. We received it well packed but to our surprise and disappointment the perfume does not smell at all like the aromatics we know.

The order number is 1099627 : Clinique Aromatics Elxir-Eau de Perfum 25ml-for her(parallel import) delivered on the 07th of June2017

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4:26 pm EDT

Clinique Laboratories Men's oil control exfoliating tonic

I've used this since college (over 25 years) and find the formula has weakened over the past several years. The sting or tingle it was known for is gone and it is far less effective. In fact, it feels oily. I have oily skin and have had more skin breakouts of late. Please return to the other formula 4 1/2. I live in the south eastern US and we have a very humid climate. I have more of a baby face and am subject to breakouts.

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9:44 am EST

Clinique Laboratories Not the best

I'm not satisfied with Clinique service and their products. I have purchased something from this website www.clinique.com and returned the product because I did not like it. I also had a small allergic reaction to their products. It took them forever to refund my money and I argued with them a lot. I have no idea why it took so long but all that time I was in a stress and I really thought they scammed me. I do not recommend buying from Clinique.

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7:25 am EDT

Clinique Laboratories Online Shopping

I purchased items from Clinique online. An amount was deducted from my bank account but I never received an order number. I contacted the call centre a day after who advised it was a technical error and they will confirm the order and call me if they encounter any issues. A day after I didn't receive an order number or call. I contacted the call centre and spoke to the rude Carol Maleka who is a CONSUMER SERVICE MANAGER. Carol is extremely rude, she basically argued every statement and asked me how they/ Estee can avoid technical error like I flipping work in the technical department! She was a total b who acted on an emotional response. When I asked for a refund she told me "the money is there" not sure where? The money is still reserved for Clinique so I cannot understand where the money is. Carol continued to argue pretending she is the customer and I should respect her! Clinique did not help me pay for my order, so please do send your staff "Carol Maleka" for proper training on banking, technology, respect and understanding how to react in a professional manner. I am totally disgusted!

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5:59 am EDT

Clinique Laboratories Online Shopping

I purchased items via online shopping. The money was deducted off my account however I never received an order confirmation. I contacted the call centre a day after and was advised that there was a technical error and they will process my order and if they need to query anything they will contact me. A day after I still didn't receive my order number so I called the call centre and spoke to Carol who was so rude to me. She actually argued everything I said to a point where I had to tell her I do not want to argue with you. The order was eventually cancelled, however I nit not even sure if my money will be refunded. Hello to the rude, disrespectful behaviour from Clinique Managers and Staff!

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1:44 pm EDT

Clinique Laboratories Product is not good quality anymore

Clinique is advertising its products as very sensitive to skin. I was using them for half a year and had no problems what so ever but in past several months I started to get rash around my nose, weeks later it got even worse. I decided to stop using Clinique for a while and since then no signs of rash. Either quality of product changed to the worse or it has long term negative effect.

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8:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Clinique Laboratories rude and unhelpful

I went to clinique to purchase a beauty item and the two women working there were flat out rude and unhelpful. They didn't try to help me what so ever and were very very unprofessional. They offered me the product i was looking for in men's beauty and that was clearly a major disappointment for me not listening to what i needed and why would they offer something in men's?! They were both useless and should not be working there with attitudes like that. Eventually one they found my product i was looking for and could not wait to get out of there. Never ever am i going to clinique in macys at danbury fair mall again. Very bad people working in the cosmetic department!

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va_girl
Norfolk, US
Feb 25, 2011 8:24 pm EST
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Trying waxing or lasers to remove that unsightly chin stubble!

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Contact Clinique Laboratories customer service

Phone numbers

1800 419 4041 1800 556 948 More phone numbers

Website

www.clinique.com

Most discussed Clinique Laboratories complaints

Rudeness/age discrimination
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