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2.4 238 Reviews

Cleverbridge Complaints Summary

86 Resolved
152 Unresolved
Our verdict: Engaging with Cleverbridge, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Cleverbridge reviews & complaints 238

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10:54 am EST
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Cleverbridge groundless invoicing

Malwarebytes anti-malware premium 1 year subscription. Reference no [protected] id: 3qy19-g57hv key: d4v4-kx6d-xw9c-ekf6
I bought your product in order to clean my old computer with windows xp. It did not help very much. I was obliged to buy a new computer with windows 8.1. See encl. Therefore I did not need and could not use your product after the first installation.
I have now payed you 1*22, 95 € and 5* 39, 80 usd (about 32 €) totally 172 €. I do not want to pay more, because I have no use of your product and I do not use it. I can accept, that I lose, what I have payed up to now nevertheless the invoices have been 10 € higher than informed in buying. Please cancel the invoicing.
Yours juhani luhtala
Juhani. [protected]@kymp.net

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Harley M
, US
May 26, 2016 5:33 am EDT
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Cleverbridge and other products offered on the internet via pop-up or not should not have the test program connected to an automatic purchase or renewal without a follow up email contact where you have to physically authorize it or refuse it. The surprise deduction fouls up the user's finances. This especially is needed when the program did not perform as advertised such as Cleverbridge.

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6:17 am EST
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Cleverbridge unable to download reviver software llc

I needed help with a long running script and found reviver install company that offered free scan. They then said they needed money to do the repair. I paid the money and then it was impossible for me to do the necessary download and register. I was then left having paid and then not having the problem solved and no means of getting help.

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marc charpentier
Meriden, US
Jun 28, 2015 2:29 am EDT
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I bought reviver security I had to reinstall it but it wouldn't accept my security key

ReviverSoft
ReviverSoft
San Francisco, US
Jan 02, 2015 12:21 am EST
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Hello Mrs J Sherrington,

We are reaching out to you because we believe you might be referring to the purchase of one of our products.

If you have indeed purchased a ReviverSoft product (like Registry Reviver or Driver Reviver) and are having trouble using this product, we would like to help resolve this for you as soon as possible. You can also access ReviverSoft's dedicated support center at http://www.reviversoft.com/support/

Please drop us an email at support@reviversoft.com with the details of your purchase and the problems you are having and our team of friendly experts will be happy to help.

Sincerely,

The Customer Experience Team
ReviverSoft | www.ReviverSoft.com

P.S: Cleverbridge processes payments and orders for several software publishers like ReviverSoft. We recommend checking your purchase invoice for additional details of your purchase

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10:25 am EST
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Cleverbridge I paid for avira anti-virus pro but was not given an activation code

Invoice AKD-[protected] dated 11/28/2014 Reference number [protected] purchase of Avira Anti virus pro---I paid and received confirmation of payment I was also sent an E.mail with activation instructions, However when following these instructions I had to supply and activation code which I did not have. I got on chat line but it did not help.
I am still without a code and as I am 84 years old I need help (the code) if not I would like my money back. William D Broadhurst

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10:20 am EST
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Cleverbridge - unrecognised credit card charge

I have found a transaction on my credit card statement of £31.61 (for which I have been debited) and I have no idea what it is for. The transaction is dated 21st October 2014. All Paretologic programmes were deleted a while back when the computer had to be repaired on 30th October 2014. Perhaps you could shed some light on this transaction. I no longer have any Paretologic programmes installed.

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9:15 am EDT
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Cleverbridge unauthorised debit to my credit card

On 20 january 2013 my credit card was debited € 35.45. the legend on the bill was as follows:
Www.cleverbridge.net koeln de 35.45
46.35 usd @ 1.3074 (includes cross border handling fee of € 0.60
I have no record of any transactions, orders, deliveries, or downloads which would explain this debit to my card.
I will be grateful if you could attend to this as soon as possible
D kilfeather
Wicklow
[protected]@gmail.com

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6:49 am EDT
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Cleverbridge refusing to accept my debit card

I have tried to purchase Piriforms PC health advisor mpre than 10 times why arent you accepting my perfectly legitimate Debit Card,
I wrote to Piriform and they suggest I contact you.

On 28 august under ref no [protected] i purchased 2 of there software items using ther same debit card

Dsam clarkeO YOU KNOW WHAST YOU ARE DOING?
sam clarke
sam.[protected]@talktalk.net and [protected]@btinternet.com

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1:04 am EDT
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Cleverbridge I cancelled my order back in early may and I have not received my money back to date.

I paid for the system tweak software back in April of this year, it did not work with my intranet provider. Whom is Telus, the fellow said that they would fix the problem, but to give them a couple of days. I did give them time to resolve the issues but they made the problem worse, so I could not even go online I then cancelled the software, dumped my computer, and started all over again, without system tweak. Here it is almost July and I still have not received my money back. I am very upset that the company cleverbridge has not honored their costumer satisfaction guarantee. And why is their software not compatible with one of Canada's largest service providers for optic television.

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5:11 am EDT
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Cleverbridge credits not authorized

kromtech Cleverbridge tok maney from may account without my authorization. MacKeeper - which I have already desinstalled - asked me to subscribe in Kromtech Cleverbridge, they have never confirmed my payment nor allowed me to activate MacKeeper - another fraud! -
So, if you don't refund me this money, I'll do anything to make a public protest against your service.

Luisa CS - luisa.[protected]@gmail.com

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megabob
, UA
Aug 19, 2014 2:49 am EDT
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Thank you for flagging this up, Louisa. This is to let you know that we are now checking your issue internally. We will get back to you via email very shortly, with the instructions for refund.

Best regards,
Bob
Kromtech/MacKeeper Support Dept.

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9:31 am EDT

Cleverbridge company charges for nothing and their website didn't work

I noticed unauthorized charge from my account. The company www.cleverbridge.net took $25.99 from my account. I never ordered from them, as well as I heard about this company for the first time. It was impossible to contact the company, because their website didn’t work and I couldn’t find the contact info in the Internet. Company is rubbish and don’t waste your time with them. These people are scammers and liars, who only take money from you. Please post your comments about this company.

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Refilde
, US
Jul 27, 2012 8:45 am EDT

Checking Bank statements when an unknown unauthorized charge was noticed. Had no prior knowledge of this site

J
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Joshike
, US
Jul 13, 2012 5:20 am EDT

This company is completely unknown to us and was never contacted for any services whatsoever. If they placed a charge to our account through obtaining our credit card number from another source, this was never advised to us. No business was ever done with CleverBridge by us!

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Hainiken
, US
Jun 20, 2012 5:59 am EDT

The charge just appeared on my personal account. there was no apparent motivation. That is, only stolen with impunity. The truth is that there is no authority that can resolve this?. I have to change my credit card numbers?

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8:12 pm EDT
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Cleverbridge charge

Charge appearing on bank statement. dated 19th March 2014 for NZ$37.50 I cannot recall any dealings with this company not have I any software on my PC with likely titles.
I did purchase PCRX and Spyware Terminator on the same day which were paid separately (these have since proved problematic and have been Uninstalled)

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4:30 pm EST
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Cleverbridge false offer

Offer of complete computer services, including security. lst month satisfaction or money back. Paid through PayPal thinking I could cancel if I wanted to. They have done nothing for me - never heard of them afterwards, nor could I find them! I have my transaction # and want my $29.95 back, and no more charges made.

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10:42 pm EST
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Cleverbridge unauthorized debit from checking account

See the information below from my checking account. This debit to my account was never authorized and I have never purchased any product(s) from this company, in fact I have never even heard of them. I want this debit refunded to my account without delay or I will do everything possible to proceed with whatever legal action that I can immediately!

Charles Clinker

12/08/2013 Debit CLEVERBRIDGE AG KOELN #8246 $36.99

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MADD Cust
Saint Paul, US
May 23, 2013 10:22 am EDT

There was a withdrawal for 39.90 which is involuntary. I would like my money back please.

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6:48 pm EDT
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Cleverbridge unauthorised withdrawal

I am an individual, not a company. i have found a deduction from my bank account of $29.95 which is unauthorised. I have not even provided details of that particular account to anyone. I would really like to know if I can get my money back.

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T.Parsons
Summerville, US
Jan 29, 2014 12:39 pm EST

I found a charge on my bank account in the amount of $6.99, I did not authorize this charge . I did pay for a software program, but it was a one time payment. I would like for this charge to be credited back to my account. I think this company needs to be turned in for fraud. Thank you waiting for this to be return immediately. T. Parsons, this was taken out on 12/17/13

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5:35 pm EDT
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Cleverbridge cannot download and was billed for product ref #[protected] order of systweak inc products

Purchased advanced driver software on July 5, 2013 ref # [protected] product key [protected]. I was billed for the driver update and cannot download it. Please refund my money, I was also, suppose to mreceive a free version of disk speedup which I did not.. Please respond to delva alite at [protected]. Thanks you

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Systweak Support Team
, IN
Sep 20, 2013 2:13 am EDT

Dear Delva
Your purchase with us has been refunded. Here is the refund confirmation page link below:
https://systweak.cleverbridge.com/305/p/46964831-baynXQmTZEMFg7r1Cdcr
https://systweak.cleverbridge.com/invoice/4TPYH22BIFAA1S8W154B/AKD-73628506079.pdf
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software

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Systweak Support Team
, IN
Sep 19, 2013 2:02 am EDT

Dear Delva
We have processed a full refund of your purchase. You should be receiving it soon.
In case you need any further assistance, please reach us at http://support.systweak.com.

Regards,
Systweak Software

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12:04 pm EDT
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Cleverbridge not happy with product

I have spent too many hours trying to have errors fixed on my software by Reviver Soft/
Cleverbridge and would like a refund to my Visa account.

Lois Jensen

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10:09 am EDT
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Cleverbridge - putting a charge on my credit card

I never authorized a payment of $59. to be withdrawn from my credit card!!! With them doing this they made my card overdrawn!!! I have no idea what this company is and what it is for. I want them to cease and desist!!! I am 82 yrs old and on SS and I CANNOT afford this to happen to me. Where in the devil did they get my credit card #?????? I don't put that...

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4:18 am EST
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Cleverbridge unauthorized charge

My clverbridge reference no. is, [protected]. The product I ordered was Advanced System Optimizer 3 on 6/7/13 for $29.95.
I was very unhappy with the product and called Systweak to ask for a refund. I was told to email [protected]@systweak.com for my refund.
I did on 6/15/13 but never received a response. I emailed again but still no response. How my I receive my refund?
The registration key is, 00HHTX-FA684J-Y4UWN4-D76E5A.
Donald Register
8315 E Deep Canyon Ct.
Mesa, AZ 85208
email=[protected]@cox.net

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Marcelo Menezes da Costa
, BR
Aug 22, 2013 9:00 pm EDT

I das charges in my visa credcard in $39.90 by the cleverbridge Ag. and this transaction is not authorized by me. I demand that unnauthorized charge be canceled. For answers and information of the resolution taked, my e-mail is mmc@digizap.com.br

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Dhananjay Rajopadhye
, IN
Jul 12, 2012 2:32 am EDT

Your company has debited 29.95 USD wrongly on my city bank credit card towards Final FX rates and charges. I have not ordered any of such product. The city bank credit card approval code is 768721. You are requested to not to debit any subscription of any of your product.

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paul Russell
San Tan Valley, US
Apr 02, 2015 11:06 am EDT
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Why is my debit card charged $49.99. I did not authorize this transaction
[protected] please call or inmail me at paulrussell59@yahoo.com

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Patrick J Donley
University Place, US
Jun 27, 2012 10:57 pm EDT

AMX bill showing purchase of "WAREN" for $29.95 on 06/20/11

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Systweak Support Team
, IN
Sep 20, 2013 12:30 am EDT

Dear Donald
Your purchase with us has already been refunded - and Reimbursement Date is: 7/22/2013. Here is the refund confirmation page link below:
https://systweak.cleverbridge.com/305/p/46086099-Uha659WTABWEW7ypiSr5
In case you need any further assistance, please reach us at http://support.systweak.com.
Regards,
Systweak Software

cleverbridge Customer Service Team
cleverbridge Customer Service Team
Chicago, US
Mar 01, 2013 11:10 am EST

Dear Customer,

cleverbridge is the e-commerce partner for a number of online businesses and therefore our name appears on credit card statements in place of the company from whom you purchased the product. Please note that without more significant information we cannot locate any orders that have been placed in our system at this time. At this point we kindly ask that you contact us in order for us to locate any orders in our system and assist you with your inquiry.
You may access our contact info at:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support Team

cleverbridge Customer Service Team
cleverbridge Customer Service Team
Chicago, US
Jul 02, 2012 8:55 am EDT

Dear Customer,

Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.

Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and e-mail address at the site below:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support

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11:49 pm EST
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Cleverbridge withdrawal from my account

Hi there i have noticed a charge of 23.82 on my account, from your company. Could i be advised please of the details of this transaction. Thanks. Kirrily Hayward

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cleverbridge Customer Service Team
cleverbridge Customer Service Team
Chicago, US
Dec 26, 2012 1:43 pm EST

Thank you for your post. Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order, which we have located under your name. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund if need be. We have provided our contact information, which includes a phone number and email address below:

[protected]
cs@cleverbridge.com
http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support

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11:34 am EST
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Cleverbridge clean up for my pc

first i had to call # because the key code wouldn't work.
then they proceeded to tell all the problems which would cost almost $300.00 more. i have no money so i spent just about all i have till disability comes in. i told them - no money. what they did - did nothing. i want a refund. don' email me - it won't work. send refund back to paypal.
yours truly- vicki scering

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7:22 am EDT
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Cleverbridge unauthorized debit of our company mastercard without our knowledge

Unauthorized debit of our company mastercard without our knowledge. We had recently renewed our DRI Trend Micro anti-virus software and Trend cannot explain why we were then charged a fee by Cleverbridge. This is a scam.

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paola pariani
, IT
Feb 11, 2013 3:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

charge of € 23.74‏
Dear Sirs, I received the charge in question, I honestly do not know what it refers to, could you explain, because I'm not using any software, or at least remember of having made ​​the purchase with my credit card, but I was wrong because actually I do not know what advantages I had. So I would ask you to refund the amount, unless you can prove that I made the purchase if I've helped.

Sorry for the inconvenience, are a little 'clumsy ...
Sincerely,
Paola Pariani

cleverbridge Customer Service Team
cleverbridge Customer Service Team
Chicago, US
Oct 17, 2012 8:29 am EDT

Dear Customer,

Thank you for your post. cleverbridge is the payment processor for a variety of software manufacturers and digital media companies. Based on your comment, you are not sure who cleverbridge is or what their name is doing on your credit card statement. Since we are an e-commerce company and process payments, our name appears on credit card statements in place of the company from whom you purchased the product. This information is provided to you on the website that you purchased the product from, on the checkout page in the shopping cart, and on the receipt that is sent to your email upon completion of your purchase. Also, by doing a quick search on this forum or on Google for ‘cleverbridge’, you will see that other customers have had the same inquiry as you and have had all their questions answered.

Since we do not want to deliver personal information on a public forum, we kindly ask that you contact us directly so that we can provide you with further information regarding your order. We can discuss what the purchase was for, when it occurred, and other measures we can take such as a offering a refund. We have provided our contact information, which includes a phone number and email address at the website below:

http://www.cleverbridge.com/?scope=cuseco

Sincerely,
cleverbridge Customer Support

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Phone numbers

+1 (312) 922-8693 +1 (415) 612-2806 More phone numbers

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www.cleverbridge.com

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