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CleverBridge / no clear email address for contacting about f-secure. private customer

PORI, Finland

I have tried to send the following email, 'asiakaspalvelu' ('Customer service') being given in the original emailed F-secure installation guide.
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Good morning.
I have by accident paid twice for two renewals of F-secure SAFE for the family's computers. The first was with viitenumero [protected], but I did not manage to install it; the payment details follow.

FI89 [protected]
Betalare: HÖIJER-BREAR VIVEKA TAI BREAR
Till konto: FI86 [protected]
BIC: NDEAFIHHXXX
Mottagare: PAYTRAIL OYJ
Belopp: 9, 99- EUR
Betalningsdag: 28.04.2017
Referens: [protected]
Meddelande: cleverbridge AG / [protected]
Bokningsdag: 28.04.2017
Valutadag: 28.04.2017
Arkiveringskod: 1704282588INWQ0353

I yesterday re-ordered and this time installed successfully, with the viitenumero [protected], paid by my wife's Nordea credit card (name Viveka Höijer-Brear).

Is it possible for you to refund the first 9, 99 euro payment?

Please can you respond or send me the correct email address for me to re-send it? Thank you

Do
May 4, 2017

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