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Cleverbase Uk Ltd / Items not received

Unit 14, Hamilton Street, Blackburn, LANCASHIRE, BB2 4AJ United Kingdom Review updated:
2.5
Contact information:
Phone: 01254 667 770

As you can see from the details below, i have been trying to contact this company and getting no response. They have taken £69.98 out of my account and have never supplied the goods. I googled the company and found out the people were making complaints about the company.

Order Details - 12 Dec 2008 12:39 GMT+00:00
Google Order No.[protected]

As you can see from all the information below - i am trying to track on order wich was supposed to have been sent out by yourselves. Can you please provide me with some information or contact me so i can get my card refunded. I have tried contacting yourselves numerous times and i am basically being ignored. This is unacceptable! After numerous emails and phone calls - can someone please get back to me.

I look forward to someone getting in touch.
Kim Cameron
[protected]

Email to : sales@cleverbase.co.uk
I placed an order on Friday for 2 fire cards. Before placing the order i was advised by email that it would be next day delivery. We are now on Wednesday afternoon and still the goods have not arrived.

I have sent numerous emails through google, however, i still am yet to receive a reply. I have also tried to contact you via telephone [protected]) and receive either an engaged tone or an answer phone but no one ever answers.

Can you please advise of when these will arrive? Seen as i was advised next day i am assuming that they have been sent in a traceable manner!

I look forward to hearing from you.
Kim Cameron
[protected]

Your order has been shipped!
Cleverbase shipped your order. Have questions? Contact Cleverbase.

18 Dec
Seller contacted - You sent Cleverbase an email with the subject: I have other questions about this order
Message: "I have tried contact you numerous times! I am extremely unhappy at the fact i placed the order on the 12th, was told next day delivery and still have not received the parcel! Can you please tell me where this order is. If you are unable to provide..."
16 Dec
Seller contacted - You sent Cleverbase an email with the subject: What is the status of my order?
Message: "I purchased these items on Friday. Before purchasing we contact you, and were told it was next day delivery. We are now on Tuesday and i havent received the order yet. Can you please advise as to when this will be arriving. Thanks Kim Cameron k..."
15 Dec
Full shipment - Cleverbase has shipped your order.

15 Dec
Seller contacted - You sent Cleverbase an email with the subject: What is the status of my order?
Message: "I was wondering if you can tell me when my order will be posted out to me? Many Thanks Kim Cameron kim_cameron1@hotmail.com"
12 Dec
£69.98 charge - Your credit card (UK Maestro xxx-0717) was charged for £69.98. "GOOGLE *Cleverbase" will appear on your credit card statement.
12 Dec
Order received - Cleverbase received your order.
12 Dec
Order placed - Your order was placed with Cleverbase. A confirmation email was sent to you by Google.


Do you have questions about this order? Contact Cleverbase

Order Details - 12 Dec 2008 12:39 GMT+00:00
Google Order No.[protected] Print


Delivery Status Qty Item Price
Shipped 2 DS Fire Card 16Gbit + £4.99 Delivery - DS Fire Card 16Gbit + £4.99 Delivery £69.98

Total: £69.98
(includes VAT £0.00)


Purchased from:
Cleverbase
Unit 14
Hamilton Street
Blackburn
LANCASHIRE
BB2 4AJ
UNITED KINGDOM
[protected]
http://www.digital-receiver.co.uk
Paid with:
UK Maestro xxx-0717
Kimberley Cameron
17 Fleets Grove
Tranent
EAST LOTHIAN
EH33 2QB
UNITED KINGDOM
[protected]

Deliver to:
Kimberley Cameron
105 Niddrie Mains Drive
Niddrie
EDINBURGH
EH16 4RP
UNITED KINGDOM
[protected]






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Comments

Sort by: UpDate | Rating
De
  20th of Feb, 2009
Agree Disagree 0 Votes
R4 DS Revolution + 2 gb Memory Card
2Gb BR070006138GB, This was sent via royal mail, which has been received and signed for by ohhhh not me...

As you can see from all the information above - i am trying to track on order wich was supposed to have been sent out by yourselves. Can you please provide me with some information or contact me so i can get my card refunded. I have tried contacting yourselves numerous times and i am basically being ignored. This is unacceptable! After numerous emails and phone calls - can someone please get back to me.

I look forward to someone getting in touch.
Debbie Ward - 01132854867
Sy
  6th of May, 2010
Agree Disagree 0 Votes
unfortunately ive only just found this complaint. ive just made an order with this company and have been charged for one of the same cards you purchased. the moneys gone out of my account but i havent received anything. did you ever recieve anything or get your money back??
-Joe

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