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Clearwire / PC Card / Hidden charges

Killeen, TX, United States Review updated:
1
Please be aware of hidden charges!
I cancelled my service due to inability to use a wireless PC Card outside the city (they do not offer coverage in majority of Texas), and agreed to the early cancelation fee ($200).
I cancelled the service on August 6th, and I was charged for another month of service on August 7th. Now the customer service tells me that they will not refund this charge because the equipment was not received in 7 days from the date of cancellation. What I have been told at the time of cancellation is that I have 10 days to return the PC Card from the date Clearwire sends me the return label.

Just stay away from this company! Poor customer service and limited coverage areas!
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Vi
  8th of Oct, 2008
Agree Disagree 0 Votes
unfortunately, i am going to the same exact, painful process in attempting to cancel my services with clearwire. i have attempted to cancel my services 6 TIMES!!! AND, i was told when i signed up, not to worry, not signing a contract! i signed up at one of the Best Buy stores, and yes, it is true that i didnt read the agreement. i took the sales agent's word. Big big mistake! read it, dont worry about making another customer wait. so when i tried to cancel, they generously gave me the option of passing the buck to somoene else to that i would not pay the $200.00 early cancellation fee! no thanks, if i wasnt happy with the lack of internet access, i sure as hell am not gonna ask someone else to do that. I HATE THIS ORGANIZATION. They harrass me every single time i call to cancel. they suck! i have at&t wireless service now, and so far so good. DO NOT GO WITH CLEARWIRE, YOU WILL REGRET IT BIG TIME!!!

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ClearWire Logo ClearWire
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24 Reviews
Dept. CH 14365
Palatine
United States - 60055-4365
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