Clear / poor customer service
Please don't sign up for internet services at this store. The store manager Aaron is a real idiot. He charged me the wrong package price, but I couldn't see what he charged me until I got home. They do not give you a receipt in the store, they email it to you so you can't get it until you get home. When I looked at it he had signed me up for a lease, and I wanted to buy the equipment. He charged me for 2 USB ports instead of the modem and a USB port so the modem didn't work. I called tech support and they said I didn't buy the modem. He did not give me the special they were advertising, instead he gave me the regular price. I brought the equipment back and wanted to cancel. Tony at the store told me he would handle the return for me. Clear emailed him 2 call tags for the return one for each piece of equipment. Instead he put both pieces in one box and only used one call tag. I was only credited for the one piece and not for both pieces. I had to fight to get everything I was charged credited. This store employs real idiots. Don't make the same mistake I did.