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Clean Dry USA/Clean N Dry Carpet / Bait N Switch Damages property

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Contact information:
Clean Dry USA / Clean N Dry
Woodland Hills
Phone: 1800-308-0608
We hired Clean Dry Usa to clean 3 rooms with the coupon we found in Clipper Magazine. They quoted us a bigger amount of 125.00 we decided to do it. Big mistake we should of turned them away when they arrived in a black un-marked pick-up truck. They completed job told us to leave check blank and office person will complete it. Denied us a receipt.

Advertisement states 1-2 hours carpet will dry our living room took 4 days. Clean Dry technicians used to much water to clean our living room causing bad odor and mildew. Clean Dry returns phone calls hours later and always calls with a restricted number and different names. They do send tech back to home almost 2 days later but after the company is rude on phone calls and will not send manager to see damage.Tech does nothing different when he returns, he doesn't even speak to us. He is there for 10 min. Carpet gets worse and we realize they are not willing to correct problem. We stop payment on check Thank God! but now they claim we are longer their customers because we stopped check and they sent our account to collections the truth is we stopped being their customers the moment we had a problem.
They are now doing business as Clean N' Dry. The time they take answering to all these complaints should be used on taking care of their customer!

We were left with a smelly, mildew carpet, bad customer service, rude and dishonest company. No apology, no compassion for our stress.We are suing. I also went to Ca.gov consumers affairs to file a complaint. Made a complaint to BBB that they false advertising as a accredited business.
As of 3/12/09 I found this

The Santa Monica city attorney's office has filed a 16-count criminal complaint against the owner of Clean Dry USA, a Woodland Hills carpet-cleaning company, alleging grand theft by false pretenses, false advertising and elder abuse. Three of the alleged victims, including one who lives in Santa Monica, are elderly.
Consumers who have lost money to Clean Dry USA or an affiliated company known as Target Carpet Care should immediately contact the Santa Monica Consumer Protection Unit at [protected] or http://www.smconsumer.org.


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D  22nd of Mar, 2009 by 
Agree Disagree +1 Votes
We advertise using a coupon for the dry tech shampoo method one of the services offered by our company, however upon arrival to the customer's house it was discovered that the carpets were very soiled and the technician recommended a stronger cleaning method. The customer then authorized the work to be done and signed a work order agreeing to the price and method of cleaning. Because of the condition of the carpet and the cleaning it required more chemicals and therefore more liquid had to be used in order to achieve the wanted results causing the carpet to take longer then two hours to dry. The customer was informed of this before the work began and still wanted to continue with the cleaning. When the customer called back a technician was sent back to the home in order to address any concerns with the quality of cleaning and a message was sent out to the manager. Our managers work out on the field as well and because of this a message has to be left for them and they will return it as soon as they arrive in the office. After the technician returned to the home a stop payment was put on the check and the customer called the company. Again the manager offered to the send a technician to the home even though a stop payment had been placed on the check but the customer refused. Had the customer allowed us to return to the home as part of our satisfaction guarantee we could have saved him the cost of repairing his carpet. We are very sorry that the customer was not 100% satisfied because that is our goal with all of our customers however we were not give ample opportunity in order to act upon our satisfaction guarantee
D  22nd of Mar, 2009 by 
Agree Disagree 0 Votes
Clean Dry USA and Clean N’ Dry are both independently owned and operated franchises under Dry Tech Systems Inc. There are multiple affiliates throughout the country using the same advertisement with their independent franchise name.

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