The complaint has been investigated and resolved to the customer’s satisfaction.
Poor salesmanship
I went to Clay Cooley to see what types of deals they have. The salesman ran my information and told me I only qualified for in-house financing, which would help me improve my credit.
He then showed me several (10) used cars I could choose from. He said they were all the same price, regardless of the make or model, but he would not, could not tell me the price of the cars. Every time I asked, he kept saying, "This is to help you restore your credit."
I believe I ought to know the price of the car before making a final selection and if I ask, he should find out.
When he left to meet an appointment, the salesman he gave me told me the payment would be $400 for 4 yrs., that's $19, 200, but the car I looked at is only worth $10, 800.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Clay Cooley Auto Group complaint handling
Clay Cooley Auto Group reviews first appeared on Complaints Board on Jul 14, 2008.
The latest review Service/customer service was posted on Sep 1, 2023.
The latest complaint Worst Service was resolved on Oct 05, 2010. Clay Cooley Auto Group has an average consumer rating of 2 stars from 41 reviews.
Clay Cooley Auto Group has resolved 5 complaints.
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Clay Cooley Auto Group emailschase@comeseeclay.com100%Confidence score: 100%Support
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Clay Cooley Auto Group headquarters1251 E Airport Fwy, Irving, Texas, 75062-4804, United States
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I agreed at a price for a New Nissan Kicks then they switched it to a cheaper one without my knowledge hoping I wouldn’t notice! Then they stole a college grade rebate and said it was taken off during negotiations! They did not know I had a college graduate at that time!
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If u have bad credit u have no reason to complain on higher prices if you had a good credit score the rate would have been much lower