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Classmates review: billing 134

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2:45 pm EDT
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I would like to cancel my subscription to Classmates.com and can't find out how. It is not very good when you call the number you are given and can't talk to a person.

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134 comments
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Donato Delia
Newark, US
Aug 31, 2010 3:08 pm EDT

Have tried to get rid of classmates. Unable to have tried several times. Tkhey keep taking money out of my account. How do I get them to stop?

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JUSTICE!
PARTLOW, US
Aug 30, 2010 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

WARNING THIS WEBSITE CLASSMATES.COM IS COMMITTING FRAUD!Do not give them a credit card number as you will be billed over and over, with no chance of getting a refund!Please report this abuse and credit card fraud to the B.B.B IN WASHINGTON STATE!As well as the internet crimes bureau in washington state!Also if you have been charged with out consent file a fraud report to your credit card company!You can also file a report with /URL removed/ are not answering phone calls or emails!

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JudiH
Grants Pass, US
Aug 06, 2010 2:26 pm EDT

I just got charged on a credit card by Classmates when I did not authorize it. I will have to have a new number issued to stop the billing. They offer a trial membership and then triple the charge and keep on billing you. This is the biggest ripoff and my CC company says they get numberous complaints on classmates everyday.

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Robin
, US
May 13, 2010 5:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They just took $39 from my credit card account and said that I had checked "auto-renew" when I joined with the $20 membership a year ago. They didn't warn me in advance. Classmates won't refund my money and told me I have one more year of membership now. And I don't want it. They have refused to refund my money after complaining to them that they have data leaking into the search engines even though we must login to their site. Classmates has told me they are a public site and the search engines can cache data, etc.
My credit card company also won't refund my money saying that I was on auto-renew even though I don't use Classmates and I don't want to continue with them or pay.

The best thing all of us can do is complain to the BBB, FTC and the Attorney General in Washington.
Here are the links. When they get numerous complaints--they will look at the company more seriously.
Classmates-333 Elliott Ave, W. Ste 500, Seattle, WA [protected]

www.thebbb.org
www.atg.wa.gov/FileAComplaint.aspx#Online
https://www.ftccomplaintassistant.gov/
www.ftc.gov 1-877-FTC-HELP
www.consumeraffairs.com/php/a_report.php

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SINGLE ANGRY MOTHER IN GEORGIA
Atlanta, US
May 07, 2010 10:40 am EDT

i signed up with classmates.com in 2009 and i only used this site once i was unable to find anyone i couldn't locate a single person from my high school middle school are any other school that i have ever attended. this is SUCH A SCAM if you have not signed up for this con't sign up. i signed up for a one time thing and they have charged my account 4 times since then 39.00. you can never get in contact with anyone by phone and the website is rediciulous and it puts you through the run around also about your money and i think companys like this should be closed down and everyone that works in them that knows whats going on in that company and continue to do it should be placed in jail. because with todays economy no one has money to through away when they just feel like taking money out of people account just because they feel like it. i am a single mother with two kids thats not employeed and for people to go into account made me have a overdraft fee and that was the money to pay my light bill with. you all need to replace my money because now because you keep going into my account and i keep getting over drafts now my lights are off. GIVE ME BACK MY DAMN MONEY AND LEAVE MY ACCOUNT ALONG OR I WILL SUE THE ### OUT OF YOUR ###!

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shecoop
Houston, US
Feb 21, 2010 8:43 pm EST

I cannot believe this company has been getting away with this for so long! I thought it was just me! Shame on anyone that works for classmates! I cancelled my member ship in 2007 and have been charged ever since! (why would i pay for something i dont use?) Also, talked to customer service last year, she told me to change from automatic to manual billing...did that...and what a shock...a new 39 dollar charge! (thousands of people have said that they changed to manual...and then it was magically changed back to automatic!) BOTTOM LINE...CANCEL EVERYTHING WITH THIS COMPANY...DO NOT TRUST THEM, UNFORTUNATLY YOU MUST CANCEL YOUR CARD, AND GET A NEW ONE. THEY STOP AT NOTHING, AND EVEN AFTER THOUSANDS OF COMPLAINTS...NOTHING. PLEASE ALSO IGNORE THE FOLKS THAT TELL YOU TO DISPUTE THIS WITH YOUR CREDIT CARD. CLASSMATES FIGHTS IT AND WINS. TRUST ME CANCEL YOUR ACCOUNT DUE TO FRAUD...(MENTION CLASSMATES) AND GET A NEW NUMBER...OTHERWISE EVERY YEAR YOU WILL STILL BE GOING THROUGH THIS...ANY QUESTION...DO A GOOGLE SEARCH...CLASSMATES.COM SCAM

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kelley brockmeyer
West Chester, US
Jan 28, 2010 6:34 pm EST

classmates.com billed my credit card 39.00 and said i selected auto renewal. i never selected anything. they will not refund my money. i hope someone sees the scam here and straightened them out this is deception and fraud at it's lowest! i have seen several hundred pages on the same issue. i am trying to spread the word they should be put out of business!

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pwootton71
, US
Jan 28, 2010 9:55 am EST

I was shocked to find a Classmates charge on my bank register of $39.00 on 1/25/2010. This charge was not authorized by me and I received no email from Classmates asking me if I wanted to renew my membership. The most embarrassing result of this is that it caused an overdraft on my bank account and now I owe them a fee.

I have read the other complaints about unauthorized charges and have to wonder what is going on. Classmates is getting a bad name which is a shame as I think it started out as a good way to contact classmates.

Please cancel my membership and I will expect to see a refund of $39.00 in my bank checking register within 3-5 business days and an email verifying that this will occur.

Thank you very much. Priscilla A. Wootton (pwootton71@yahoo.com)

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Albert Garcia
, MX
Dec 28, 2009 6:11 pm EST

I did not sign up for this Classmates, I live in Mexico and this caused my checking account to be overdrawn. I had to send money by Western Union to my daughter, so far this overdrawn problem has cost me one hundred twenty dollars. I am living on Social Security and cannot afford this type of problem. Please help me resolve this matter ASAP.

Albert Garcia

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SCOOBA STEVE
Winfield Park, US
Dec 15, 2009 8:05 pm EST

I have a way to get your $ back email me at stevensinoradzki@prepaidlegal.com

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Mary Lou Manning
Sterling Heights, US
Dec 14, 2009 12:33 pm EST

My name is Mary Lou Manning and I wish to cancel my accvount. If I am charged again I will refuse to pay that amount on my visa charge. I do not use this service and have no interest in it.

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Taber555
Fort Worth, US
Dec 03, 2009 10:24 am EST

Thanks for the warning! I'll look out for this when my renewal comes up...

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garyb71
Flippin, US
Nov 30, 2009 10:15 am EST

i, gary blanck, want to cancel my membership ad of prior billing date. i called a year ago to kill this thing with no results-- NOW, i get billed again--- what the hell do i have to do to get this THING off of my credit card!?... i tried calling, but with the same results--- NO ONE THERE- WRONG TIME OF THE DAY-EITHER STOP THIS NOW, OR I WILL TAKE LEGAL ACTION!

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mammadragon
Canton, US
Nov 28, 2009 2:47 pm EST

I also cancelled my membership and I am still getting my money stolen out of my account. Stop stealing from people and reimburse my money today 11/28 2009

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Brinson Phillips
Albany, US
Nov 27, 2009 1:49 pm EST

Please cancel my membership and credit the $39.00 charge to my credit card. This was not an authorized charge, and I don't appreciate you charging it to my card without asking me first; therefore I'm canceling my subscription. Thanks,
Brinson Phillips

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Ligia Pagan
New York Mills, US
Nov 04, 2009 8:17 pm EST

I want to cancel my account with classmates.com. i did not renew it and I no longer want this subscription
ligia49@aol.com

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Margery A. Hopwood
Vinita, US
Oct 27, 2009 12:56 pm EDT

Already posated

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Margery A. Hopwood
Vinita, US
Oct 27, 2009 12:56 pm EDT

Upset to say the least

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Margery A. Hopwood
Vinita, US
Oct 27, 2009 12:54 pm EDT

I have tried to cancel for months now with no success. If it is necessary to change my credit card number, I will do so, even tho it will mean a mess on my end, just so I can get rid of your unscrupless business practices. From the huge number of complaints that I see, I am not the only unhappy camper. Please cancel my account and return the $15.00 fee taken out of my bank account during the past month. Thank you Margery A. Hopwood. E-mail address - Squawwoman4410@sbcglobal.net. 10-27-09

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ARQ
Lincoln, US
Oct 26, 2009 6:09 pm EDT

Same complaint in fact I was triple billed in two billings, one was double the other. The charges were 7 days apart. My bank says there is not too much I can do about those charges. I cancelled my VISA though so they hopefully can't get anymore out of my account.

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Carol Garver
West Milton, US
Oct 26, 2009 12:20 pm EDT

Why do you have to have your comments or problems written twice?

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Carol Garver
West Milton, US
Oct 26, 2009 12:19 pm EDT

I have a new email address that was sent in September, I have not received any emails since, now you ahve taken an unauthorized payment out. Please change my address from cjkgarver@aol.com to garver470@verizon.net. Thank you Carol Garver
Also please let me know when this is taken care of.

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Tom Humphries
Elwood, US
Oct 16, 2009 10:15 am EDT

I want to cancel my account now

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Lynne Hinson
Cassellberry, US
Oct 04, 2009 9:58 am EDT

I want my account cancelled. I have been charged a $15.00 fee annd then another fee of $39.00 appeared this morning. Please cancel the account and refund both charges to Mastercard ending in 0183. I expect this to be done in an expedient maner!

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Marilyn Plemons
Allyn, US
Oct 01, 2009 8:06 pm EDT

I want my membership cancelled now

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Marilyn Plemons
Allyn, US
Oct 01, 2009 8:04 pm EDT

I want my membership cancelled now. Marilyn Plemons stop charging my Visa account I don't use the site

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james goble
Chula Vista, US
Sep 24, 2009 4:26 pm EDT

thanks I did that, they ( Harry) said that I had to deal with the company, I'll figure it out sooner or later, got plenty of time

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james goble
Chula Vista, US
Sep 24, 2009 4:22 pm EDT

I have been tring to cancel my gold membership all morning, I have got nothing but a sore butt and a lot of run around.After reading the other complaints, I can see why the phones are tied up.Ijust want to cancel for no other reason than I just don't utilize the page that often. .
james goble

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james goble
Chula Vista, US
Sep 24, 2009 4:17 pm EDT

I want to cancel my Gold membership as of 09/24/09 as the others I have been getting a run around all morning I have requested to reset my password, but keep getting the same page with no reset instructions, I called, and as stated by others, the lines are to busy, and to go online, so here I am, now I know why they are so many callers, they want to cancel thier memberships, because of the BS james goble

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Rachael Willis
Logan, US
Sep 24, 2009 10:54 am EDT

I was charged from a third party that I did not give you guys authorization for. They have charged me twice for the last three months their company is Privacy Matters 123. I am going to report you guys to BetterBusinessBureau . I feel violated and I do not trust your company. I am trying to unsubscribe and its been a hassle trying to unsubscribe to you. Its messed up that you do not have a direct number to call you and speak to someone. I hope the Business of Bureau does something.-Rachael Willis

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Ronskibyas
Oak Lawn, US
Sep 19, 2009 6:36 pm EDT

I didn't authorize this $59.00 charge

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Swampfox09
Rockaway Beach, US
Sep 17, 2009 9:14 am EDT

notify the FTC

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Audrey Wrenn
Raleigh, US
Sep 16, 2009 10:38 am EDT

I would like to cancel my membership to Classmates. I called and was told I could come to this website. But I see no way to cancel. Please advise. Audrey B. Wrenn

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ELJAY GOLAS
Stafford Springs, US
Sep 14, 2009 4:06 pm EDT

I CANCELLED MY ACCOUNT ON AUGUST 13, 2009 AND ON SEPTEMBER 15, 2009 I LOOKED AT MY CHECKING ACCOUNT AND 15.00 DOLLARS WAS REMOVED PLEASE REIMBURSE THE 15.00 DOLLARS BACK TO MY ACCOUNT LESLIE GOLAS

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ELJAY GOLAS
Stafford Springs, US
Sep 14, 2009 4:00 pm EDT

I LESLIE GOLAS HAD SUBMITTED MY ACCOUNT TO BE CANCELED ON AUGUST 13, 2009 AND ON SEPTEMBER 14, 2009 I HAD 15.00 DOLLARS REMOVED FROM MY CHECKING ACCOUNT VISA 3641 LAST FOUR DIGETS I WOULD LIKE IT PUT BACK IN MY ACCOUNT THANK YOU I WILL BE GIVING YOU MY CANCELLED NUMBERS #[protected] THANK YOU LESLIE GOLAS

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todd mayle
canton, US
Sep 12, 2009 1:17 pm EDT

I want to discontinue my classmates subscription, but dont know how! I tried calling but no answer.

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joe
Dallas, US
Sep 11, 2009 8:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

WWW.MYLIFE.COM...WWW.REUNION.COM ...WWW.MYLIFE.COM

I am an attorney researching the business practices of WWW.MYLIFE.COM, WWW.REUNION.COM and WWW.MYLIFE.COM . I am interested in their practices as it relates to the unauthorized SCRAPING OF EMAIL ADDRESS BOOKS.

Pending my review, consideration of legal action shall be evaluated. I located your complaint from a google search of all those complaining about reunion.com and my life.com . Any information you may provide would be helpful so as for me to understand the issues, but response should not be considered as developing an attorney-client relationship. I merely need to obtain information.

Here's a few questions:
1) Did you join the dating portion of these sites and have any issues and concerns?

2) were you enticed to visit any of these websites after an email came to you, appearing like it was from a friend, inviting you to join?

3) do you feel the terms of service and privacy policy noted on the site explained what exactly they were going to do to your email addresses?

4) Were your email address contacts emailed an invitation to join after receiving an invitation which claimed you sent them the invite?

5) how has your involvement damaged your reputation or any finacial losses?

6) Were you contacted by any other companies associated with any of these sites claiming that you had joined their site also, being sent marketing info from companies, ASKING FOR YOUR TELEPHONE NUMBER, OR RECEIVING MONTHLY CHARGES TO YOUR TELEPHONE BILL?

So as to support my interest and qualify my identity, I would refer you to a few of my recent cases I filed, so that you can confirm that I do represent individuals in internet privacy matters. Google my recent cases:

lane v facebook,
valentine v nebuad
simon v adzilla
slater v tagged.com

Once you locate these cases, review the atorneys noted, and then confirm I have the same email as the attorney noted on the lawsuit:

"Attorney Joseph H Malley
malleylaw@gmail.com"

Please feel free to contact me in confidence to discuss any issues. As noted at this point I am merely researching and discussing complaints to determine if there is any allegations of merit.
Thanks
Attorney Joe Malley
1045 N ZANG BLVD
Dallas, Texas
United States
Phone: [protected]

email me back at: malleylaw@gmail.com

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Barbara White Martin
Hernando, US
Sep 08, 2009 8:25 pm EDT

I only authorized a one time charge to my credit card. My statement this month has another charge on it. I want my money back and cancel my membership because if you can charge me without telling me then I do not trust your company. Barbara Martin

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sunshine63
Milpitas, US
Aug 06, 2009 10:09 pm EDT

I have tried for over a week to get on to Classmate I have event tried to reset my password.

The last time I was on I changed my first name from Margaret Renaldo Horyza to Peggy Renaldo Horyza since I was never known as Margaret in High school since that date I have not been able to sign on the classmates.

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Lynn J Wright
Radford, US
Aug 06, 2009 12:40 pm EDT

I did not renew my account but charges for renewal were on my credit card.