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Classic Holidays / Classic Leisure review: cancelation and return of money 128

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Author of the review
2:59 am EDT
Review updated:
Resolved
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I sent the below email, to classis escapes complaints on 20/9/13

To Whom it may concern,
We wish to cancel our membership with Classic Holidays.

We have tried to use this on a few occasions and have been very disappointed with the service.

We tried to book some accommodation for family members who were coming to visit us when we got married, I emailed 3 times to [protected]@classic.com.au and also to the consultant at the Townsville branch who advised the message was forwarded and no one bothered to get back to me!

I had to call them and enquire only to find out that the rooms I required were no longer available! Yet they were when I originally sent the email as I checked with the hotel first!

On another occasion, we were trying to book accommodation for our honeymoon in Cairns and it was cheaper and we got more value by booking online direct with the hotel we were staying at. I was advised by the consultant on the phone that I should go online to look at the accommodation when I asked how much it was going to be and she couldn't give me an answer! I understand that looking at the website once she had given me the login details that it would be better to see which hotel was how much, but we got a better rate by booking it through the hotel directly

We wish to cancel this membership and all moneys paid be refunded!

We will not be continuing with this as we were promised things that you just cant seem to deliver! We were advised that we would get membership cards in the mail, however I was recently advised that that no longer happens, we were not given any membership account details to log in to the website as well.

We also tried to use some of the 16, 500 points we have on the account and it turns out this is only for week long stays and not individual nights you are required to pay, this information was not provided to us upon signing up with this service

We have paid about half of the 10 years that you pushed for and would like all money returned!

On Behalf on myself and my husband David, we would like our money returned and our membership cancelled as we DO NOT wish to continue with this service!

*****IN RETURN EMAIL WE GOT THE BELOW AFTER NO BEING CONTACTED BY THE PERSON HANDLING THE COMPLAINT*****

From: Leonie Vanderkley (Leonie.[protected]@ClassicHolidays.com.au) Your junk email filter is set to exclusive.
Sent: Friday, 11 October 2013 5:18:54 PM
To: [protected]@hotmail.com ([protected]@hotmail.com)

Ms E Beeton and Mr D Smith
Email: [protected]@hotmail.com
REF: CCL-700
Dear Ms Beeton and Mr Smith
RE: CLASSIC ESCAPES MEMBERSHIP
We refer to your email dated 20 September 2013 in relation to your Classic Escapes membership. Thank you for bringing your concerns to our attention. It is only with good communication that we can resolve any issues.
We do regret that you have not been completely satisfied with your decision to purchase a Classic Escapes Membership and that you feel that our product has been misrepresented to you. Please be assured that we strive to set up our sales presentations in such a way as to ensure all applicants receive full disclosure of the risks and benefits of joining the Club and to ensure the least possible risk of misleading information being provided. Guests are provided with a general overview of what is available to them as a member of the Classic Holiday Club and are given an idea of what could be achieved by using the Escapes membership. We do regret if you feel that you have been misinformed.
In relation to your comments that you tried to book accommodation for family members who were coming to visit you and you emailed three times to [protected]@classic.com.au we advise that this email address is an invalid email address and this is why we never received it and were unable to reply to your email. We note your advice that you sent the email to the Consultant at our Townsville Office who advised that it was forwarded to our office; unfortunately we did not receive any email from our Townsville Office in relation to a request for accommodation from you. We do apologise for any inconvenience caused in relation to this issue.
Regarding your comments that you the rooms you required were originally available as you had checked with the hotel first, we would like to clarify that whilst the hotel may have had availability, there is no guarantee that our suppliers would have had the same availability as the hotels only provide suppliers with a certain amount of stock of available accommodation.
We note you advise that when ringing our office to book accommodation for your honeymoon our Consultant advised you to look online, our Consultant advised you to look for accommodation options through our member’s exclusive website the World Online and we advise that as this is our member’s exclusive website not all our Consultants have access to this website and accordingly this is why she could not provide you with a cost for your required accommodation.
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We also note your advice that you received a better rate by booking your accommodation through the hotel directly however we note you have not provided us with quotes from the hotel or our website to enable us to compare any difference in the prices of each quote.
In relation to the use of your points for accommodation bookings, we do advise that the only accommodation you are unable to utilise your points for are bookings made for bonus or bonus plus week accommodation and accommodation booked through the World online site.
We do not believe that our Authorised Representatives intentionally misrepresented the product to you at point of sale nor do we believe there are grounds for cancellation of your membership. The Product Disclosure Statement (‘PDS’) was provided to you during the sales presentation to ensure all of the product information was clearly disclosed to you. This document explains how the product works, discloses details of Club properties and exchange affiliations, and provides information on our company and the risks & benefits of joining the Club. The PDS is issued to all applicants so that they can make an informed decision. You also signed the ‘Members Declaration of Acknowledgement’ which highlights key information – including details on the Points & Play membership - thus confirming that you felt that everything was adequately explained to you at the point of purchase. If you are not satisfied with the handling of this complaint please refer to the PDS for more information on your rights.
We note that our Customer Service Specialist spoke to you on 29 September 2013 and offered to walk you through our website and explain the many benefits of your membership and we do suggest you contact one of our Customer Service Specialists and they will be able to assist you with your accommodation bookings and any information you may require concerning your membership.
We thank you for taking the time to put your comments in writing as your feedback is very important to us. Should you require any further information, please do not hesitate to contact us.
Yours faithfully
Leonie Vanderkley
Complaints Resolution Specialist
On behalf of the Complaints Handling Officer

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As in this letter we did not provide evidence of quotes as they were no asked for

We do not have any documentation regarding the cooling off period apart from a list of items where it has listed in there that there is a cooling off period...and seriously, if we knew that the cooling off period was so short for a 10 year contract we would not have taken this up

Also they had a mountain of paperwork thrown at us to sign one after the other and we were told it was short and, , , , , , um No it was NOT

They also caught us on the street and threw these scratch things in our face saying "scratch these and we will give you a $200 Myer gift card", then we scratched a prize holiday to Fiji and this was on the terms that we signed an agreement and pay $50 on the street to confirm out booking with a consultant to attend their "workshop" to be shown how this scam works...In fact, we did not see either of these but given "POINTS" to use instead, and when we tried to redeem these, we were advised on the website this is for week long stays only

Also the complaints consultant did NOT call us directly! How can you get information or deal directly with a complaint if you don't contact the person!

Could you please help us? We would like all our money returned as we have paid $5500 for the $11, 5000 and I called to cancel this and they CAN NOT refuse to cancel this

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

128 comments
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HoochNZ
North Richmond, AU
Feb 27, 2024 12:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I've written to Classic Holidays and asked them to cancel our membership. Its a 40 year membership and we are in since 2016. We've fully paid it out but get no use from it. Were not looking for a refund just asked to be released from the annual fee but to no avail! We're semi retired and want out!

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Terena Herron
brisbane, AU
Jan 01, 2023 6:07 am EST

We would like to cancel our membership ,as my partner has cancer and wont be able to travel. I hope we can sell our classic package.IT cost $8,000 we would sell it for $4.000 Regards Terena Herron

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Nicole Massih
, US
May 17, 2022 11:14 pm EDT

I also want to be included. We were also roped in by the promise of a cruise and we have not been able to use the membership as nothing is ever available during school holidays, they knew we had 3 kids or the rates are higher that you could pay for something better in the same area.

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Michael Trudi
Melbourne Metro Area, Victoria, AU
Oct 31, 2021 5:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We were enticed into this scam with a cruise which we tried to use but it was only for two people. To include our kids made it cheaper to book with a travel agent. It was extended twice to keep us happy but still didn't work for us.
We've also been enticed with money but it was always through phone calls. No written record of it and surprisingly nothing received.
I would be happy to just walk away from this if it meant my kids wouldn't be left with an annual debt.

I did approach classic about the fees, this past two years has restricted travel to within 10klms of our homes or state borders were locked down. Why should we be paying for something we could never use? I'm paying this bill because I don't want our credit rating to be damaged.

Covid has disrupted everything and now we want to support the tourism industry in the small country towns. It's better to speak directly to providers not someone in Queensland about Victoria.

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Emma Metcalfe
, US
Sep 12, 2021 8:26 pm EDT

Hi, we are also stuck with this same problem since 2009. We desperately want to get out! How do we do it? Does anyone know?

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Duncan Murray
, US
Sep 17, 2021 2:41 am EDT

Same here - complete waste of money. Never lived up to the hype of the sales people... and IMHO a scam. Very keen to get out of it entirely!

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Lyn Winch
Hervey Bay, AU
Jul 06, 2021 12:09 am EDT

As I sit here about to pay our annual fee, I started reading your comments and realized that we have only used our membership once to get a discounted hotel room in New York. We have been members for over nearly 10 ears. and always found cheaper accommodation prices. I find this unbelievable that in 2021 a company that obviously has scammed so many people is allowed to continue in Queensland. This really sounds like and looks like a pxxxxx scheme. Has anyone taken this to the media... 4 corners, a current affair ... or to Shine lawyers or some other legal firm to seek a no win no fee class action? If ever there was a time to seek legal action, it would be now in the COVID times! The other option could be for there to be a sudden influx in individual complaints to the The Australian Financial Ombudsman .
Has anyone approached a law firm or taken their complaint to the afore mentioned Ombudsman lpwinch@hotmail.com

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Noreh
Mansfield, Victoria, AU
Aug 23, 2021 6:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Lyn Winch

@Lyn Winch Hi there, I’ve got a timeshare floating week and am now starting to get quite worried about how to get out of it as we’re getting older now and not holiday much. Have you had any success yet?

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Phuong Phoenix
Ha Noi, VN
Feb 08, 2021 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

Terrible customer service and overselling
We attended the seminar of Classic Holiday/Classic Escape 2 weeks ago. The marketing staff oversold about a lot of things, from the discount rate of air tickets, number of resorts that they actually own, to the number of resorts/hotels that customers can enjoy fixed rate during 1 week stay and said that discount rate can be 50-70%. After we made the deposit, customer service center sent us a list of hotels/resorts where we can enjoy fixed rate, we tried booking with one of them but they found many reasons to reject our booking and after that told us that the list is outdated. We were very disappointed and asked them to refund our deposit but they refused, mentioning that their management are on holiday for 2 months!
We are connecting with newspapers and agencies to protect customers but it seems that they do not care. Anyway, we will tell all our stories and shared with local newspapers our email proofs, even if we can not get our deposit back, it will be an alert for thousands of other customers to avoid being fooled by the marketing staff of Classic Holiday.

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arcv
, US
Jun 01, 2021 5:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I'm sorry to hear that you were also duped by this scheme. I would like to be included in any legal action. We were approached by their rep at a mall and we regret stopping and being sold this scheme on the basis that I "won" a free holiday but had to pay a refundable deposit $40.00 to attend their meeting. This scheme has put us on the website as having "won" the holiday. However when I called into book, they said I couldn't book as it was during the holidays. Whats the point of having a holiday program if you cant actually use it during the holiday period? Given that we have yet to claim this 'free holiday', they have falsely displayed us amongst the 'winners'. The 'winners' not only do had to pay $200.00 to go on the 'free holiday' but there is a penalty fee of $200.00 if you do not attend a meeting at this "free holiday". How is this free? The selling point for me was when they said that that they always do group tours to Israel when we signed up. When I called them a few years ago they told me to go and look elsewhere then come back to them and they'll look into it. The guy had no idea what they could offer me. So they basically asked me to go and find another agency (which I'm glad that I did and we were well looked after).
We then used the buy one get one free promotion they offered us, where two go for the price of one, we then used it to book into a cruise. However our friends on the same cruise were able to get the same price without their help. People need to be warned about this company.

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Sonia2526
Karabar, AU
Jul 06, 2021 10:25 pm EDT
Replying to comment of arcv

I would like to be included in a class action. Biggest waste of money. Within the first week of Covid- considering the cases on the cruise, I was called and asked if I'd like to book a cruise...

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Fee68
, US
Aug 26, 2021 4:06 am EDT

I can feel your pain as we to have the same problem, well really it seems everyone has been duped by this scam! Sign me up for any class action against these fraudsters! I mean seriously with all that's going on with this plandemic with know one even allowed to ccross their own state borders in Australia let alone allowed to leave the country, we should be allowed to cancel any existing fees and or contract! we have paid in full and only used once in 7 years, never received the promised free holiday have had our accrued points taken from us as not used by their required time ( even thought we paid extra for them) and have been stung with a yearly membership fee for nothing but the run around and extremely crap service. Oh and nearly forgot to mention we were also called and asked if we wanted a cheep deal on a cruise 🤦‍♀️ my husband thought it would be a nice supprise for me and handed over another $900, only to find out 1 week later this was never going to happen also, where is Our indemnity clause? Oh that's right I forgot their is none... Piss poor effort Classic you'll go down with the rest of them 🤬

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therisse
Tweed Heads, AU
Sep 23, 2021 9:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Fee68

Hello Everyone! I already filed a complaint against Classic Holiday! Please do too.

https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue

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Alphnliz
Cairns, AU
Oct 11, 2021 8:30 am EDT
Replying to comment of Sonia2526

I would like to be included in a class action.

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Kathy1968
, AU
Oct 21, 2020 1:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

so all im reading is how everyone here has been duped. can we all not get together and do a class action against them and find out how to terminate our contracts. surely it cant be so annoying that no one cant do nothing to help us

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George Charalambakis
, US
Jan 05, 2021 8:25 am EST
Replying to comment of Kathy1968

Is anyone running a class action?
I'd like to get on it too. I stopped paying annual fees 5 years ago on an $18k membership. Useless service. I will not pay them a cent more and they can cancel my membership.

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SaraLB
Penrith, AU
May 12, 2021 9:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'd like to join if possible. I was rail roaded into signing up and taking out a $16k debt through them. Believing I was getting at least a free holiday each year. Apparently all I get is discounts and and still owe $13k on a single income I'm struggling.

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Ausk
South tweed heads, AU
Jun 24, 2021 8:28 pm EDT
Replying to comment of Kathy1968

Can you pls. Let me know as well? I want to get out of the poorly serviced. Its just waste of time and money really.

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Mel Irvine
, US
Aug 17, 2021 3:54 pm EDT

What happened after you stopped paying the annual fees?

We were one week late and they followed up with an over due notice with next steps of debt collection agency. I don't want to affect our credit rating but can't afford to keep paying these annual fees for nothing but a reminder of how stupid we were to believe them, they did the' math' on the fees and said it would cover our guests accommodation for our wedding- turned out the 5% discount the wedding venue gave us was considerably cheaper and a much nicer accommodation than the crappy venues they have. This has been the biggest mistake of my life.

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Alphnliz
Cairns, AU
Oct 11, 2021 8:32 am EDT

Did they take you to court we are getting threats of sending it to a dept collector.

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Bianca F
, US
Oct 18, 2021 4:18 pm EDT
Replying to comment of Kathy1968

I am absolutely down to join a class action. Biggest waste of time and money.

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JJG62
, US
Aug 18, 2020 10:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here, we paid up front for 15 years, we were mis-sold the product and felt it was a hard sell and too good to be true but were convinced by them at the time that it was legit. We were blatantly lied to about not being penalised with higher rates during school holidays, as teachers this was what closed the deal, well it is absolute rubbish. Still have not had the welcome stay, cant get accommodation (admittedly Covid has closed borders). On top of that we have paid the annual membership for a service we can't use as they are never available outside of business hours.

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Waza2
, NZ
Sep 01, 2020 12:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of JJG62

Hi There, We are experiencing the exact same problem. Have contacted them numerous time with no result. Havnt used any of there services at all. And even tried stop paying them. No result.

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Helen Garnar
, US
Apr 14, 2021 6:27 pm EDT
Replying to comment of JJG62

Classic holidays has now resolved this complaint

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Helen Garnar
, US
Apr 20, 2021 10:29 pm EDT
Replying to comment of JJG62

Classic holidays have now resolved this complaint.

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RKD Jnr
, US
Jul 03, 2020 12:15 am EDT

We are locked into one of these lousy contracts as well. Naively, we didn't read our contract correctly as we were overcome by the aggressive nature of the salesperson. We have paid our membership in full however we are stuck with this annual fee which we have advised them we won't pay. I retired early due to ill health and cannot afford to pay this rip off fee. We have used classic once in the 8 years we have been with them. That was for my daughter to use in NY and after a week she chose different accommodation as the standard was so low. HELP! How do we escape from these people.

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tabias
, US
Jul 05, 2020 9:46 pm EDT
Replying to comment of RKD Jnr

have you emailed resolutions@classicholidays.com.au with your concerns, seems they have helped a people here?

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Jo*
, US
May 28, 2020 12:21 am EDT

Can someone please help me... Trying to get out of our classic holiday membership, have emailed them trying to cancel, no progress they emailed back telling me to email the resolutions department which then advised me to take it up with freedom financial services as they said they are 2 different entities? Getting nowhere. They are destroying peoples live, I don't understand how they can get away with this... Can someone give us a direction to take, will join any class action or take it to the media

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Glenn c
, US
Nov 12, 2019 8:08 pm EST

All these resolved are probably fake ...they probably work for classic ...ever thought of that

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Familyman2020
, US
Dec 09, 2019 2:39 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Glenn c

After reading the responses I attempted to talk to customer care and was told I would be sent some info to help me out. The next thing I heard from them was a letter from a debt recovery service.
Is this their idea of help?

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Familyman2020
, US
Dec 11, 2019 3:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Classic Holidays has resolved my complaint, thank you.

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Bart New Zealand
, NZ
Sep 24, 2019 1:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In this post I see many comments of " it has now been resolved, thank you Classic Holidays". Yes, right. Why would anybody post this, then does not answer anyt further?
A: It is totally fake
B: They are warned to to disclose what the deal was.

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Hemaima
, AU
Oct 10, 2019 4:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am inclined to believe that too, doesn't make sense. I have tried calling CH again today, will try again tomorrow to get our situation resolved. I will keep the post updated.
thanks

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Hemaima
, AU
Oct 21, 2019 3:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Hemaima

Resolved. Our enquiry was handled by Leonie at Customer Care who was able to help us with our membership thank you.

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Angiesh01
, AU
Sep 24, 2019 12:21 am EDT

I am trying to understand how our membership works. We too were vunerable back in 2004 when we came on holiday and bought a timeshare (Floating Week). We were lead to believe that we could sell back to Classic Holidays any time we wanted and that it would not be an issue. We have hardly used our weeks but have continued to pay the yearly fees. Since watching Today Tonight recently it made me panic and start to see how long our agreement was for. In all the paperwork we were given I cannot see any reference to this 99 years. Obviously I dont want my son to have to take on this debt but always thought he would be able to see it back to Classic for them to on sell it. Thats when I started doing a bit on research on the internet and came across all these emails. Has anyone been successful (without legal help) on selling these timeshares on? Or at least get out of the agreement and lose all your investment? No doubt I will have to start looking at this seriously as my son would not want to inherit this after were gone?

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tabias
, US
Sep 24, 2019 6:51 pm EDT
Replying to comment of Angiesh01

@Angiesh01 it may help to give them a call. leonie from customer care or customer service helped us

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Tony Attridge
, US
Sep 19, 2019 1:34 am EDT

HI

We would also like some information on how to get out of this contract with them. I don't care what we have paid so far I just want out of these annual fees that just keep multiplying. Any help would be greatly appreciated.

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Tony Attridge
, US
Sep 20, 2019 1:43 am EDT

This has now been resolved.

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Angiesh01
, AU
Sep 24, 2019 12:22 am EDT

Tony can you please elaborate on how this has been resolved please so it can give others in your situation a bit more insight on how to proceed.

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TJ Wichman
, US
Aug 28, 2019 8:07 pm EDT

Have any of you guys managed to cancel your memberships? If so please let us know! 🙏🙏🙏

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Rikky1
, US
Aug 25, 2019 9:08 pm EDT

Reading through everyones comments and just wondering if i can get some help with getting out if Classic Holidays. I havent started a complaint or tried to get out of it yey as wanting advice on how to do so first. They sucked us in 99+ years membership yes 99+ i dont even know when that ends .. i just dont want to give our children the burden of yearly fees.we have paid the membership in full. I dont care about getting that back tbh just to get out of the contract. I think we have been with them for 5 years. Uugghhh i cant believe why we even did it in the first place. Any advice would be appreciated .

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tabias
, US
Aug 26, 2019 12:05 am EDT
Replying to comment of Rikky1

I think calling them would be your first option and see where you get to from there

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Rikky1
, US
Aug 27, 2019 9:33 am EDT
Replying to comment of Rikky1

Thank you Classic. Helpful and settled.

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Angiesh01
, AU
Sep 24, 2019 12:23 am EDT
Replying to comment of Rikky1

Rikkyl can you please elaborate and share your experience on how your issue was resolved? Thank you

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AccountKiller3
, AU
Aug 22, 2019 4:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My problem with Classic Holidays has been resolved.

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Myura
, US
Aug 04, 2019 11:20 pm EDT

the matter has been settled, thank you

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Angiesh01
, AU
Sep 24, 2019 12:25 am EDT
Replying to comment of Myura

Myyra in order to assist others in your situation could you please advise who your issue has been resolved as this would help others to follow the same route to get their issues resolved. Thank you

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Angiesh01
, AU
Sep 24, 2019 12:27 am EDT
Replying to comment of Myura

Myura is it strange that despite people reaching out to you to give your experience on how your issue was resolved you have not offered any assistance. Would you not want to help people who were in the same situation as yourself. Hope you havnt been hacked?

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Myura
, US
Aug 04, 2019 10:19 pm EDT

Finally after tons of emails my husband's matter has been resolved

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Spykamjam
, AU
Jul 31, 2019 8:26 am EDT

I would definitely join a class action - DO NOT buy this product you will get $20000 of NOTHING

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Spykamjam
, AU
Jul 31, 2019 8:25 am EDT

Please email spykamjam@yahoo.com.au I would join a class action

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Avi007
, US
Jul 30, 2019 4:28 am EDT

I contacted classic holiday customer care service can confirm my issue has been resolved. they have been helpful and understanding towards my situation and provided best solution. thank you classic holiday

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Myura
, US
Jul 30, 2019 12:50 am EDT

Hi there if you would like to take action let me know - i am currently dealing with Leonie after involving fair trading. All i hear from her every time is that "we do not believe you were mislead" and no sense of empathy or customer care.
I would like to make sure we all get a refund fully - at this stage they are happy to terminate our membership but everything paid so far is not applicable for a refund. So i am currently getting that stopped and then dealing with the rest later my own way if they can't handle this case we will involve media and all authorities relevant to their regulations. ABC had covered this in their news 2 years or so ago and what have they done? It is owned by the government and i request tougher rules on those who are ripping us off. IF you are in please let me know and i might create an email for this where we can communicate and take heavy action on those.

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Myura
, US
Aug 04, 2019 11:38 pm EDT
Replying to comment of Myura

the matter has been settled thank you

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Haymush
, NZ
Aug 04, 2019 11:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Myura

would like to hear your situation and how you settled it, I am about to raise my complaint with them. Can you contact me if you would be so kind.
mushmonster666@gmail.com

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TJ Wichman
, US
Aug 28, 2019 8:05 pm EDT
Replying to comment of Myura

Hi, keen for anh help getting out of this travel scam! Cant believe they can get away with signing people up with lies. We were promised the best rates and prices for cruises and holidays only to find out that 1. Back in 2017 they didnt offer cruises and 2. The rates for accomodation we were quoted were almost twice as much as what we could get by going through that particular place ourselves! Anyone with info on how to get out of this scam please let us know!

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TJ Wichman
, US
Aug 28, 2019 8:12 pm EDT
Replying to comment of Myura

Hey Myura, how did you cancel it going forward. We just want to stop everything going forward weather theres a chance for a refund or not... just want it over with...

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DaveRQLD
, AU
Oct 06, 2019 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Myura

Myura. Are you able to advise how you were able to obtain refund & cancelling your membership please.

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Joey.R
, AU
Mar 11, 2020 2:06 am EDT
Replying to comment of Myura

Hi please can you please advise me how you got out of this? And yes I would like to join this class action, it is ridiculously unfair what they are doing, and the effects it is having on us and so many others...

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Jim Bowie
, US
Nov 09, 2021 8:11 pm EST
Replying to comment of Joey.R

My wife and I seem to be in the same boat as many here. We were bumrushed on the street by aggressive and all to good to be true sakes pitch, thinking about our family and wanting them to have the opportunity to travel we undertook an agreement. However what was promised was never delivered, the accomodation offered was rubbish and more expensive than what was offered online. Despite numerous complaints, redirections, long waits on call waiting only to be further redirected and frustrated we still find ourselves having to pay for the [censored] scam. Is there a way out? We’ve never gone anywhere with these crooks, they’ve never delivered on what was promised, please count me in on a class action suit against these guys. Js34582@gmail.com

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TJ Wichman
, US
Jan 22, 2022 7:15 pm EST
Replying to comment of TJ Wichman

Classic Holidays Has Resolved These Issues.

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TJ Wichman
, US
Jan 22, 2022 7:16 pm EST
Replying to comment of TJ Wichman

Classic holidays has resolved my complaint

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Avi007
, US
Jul 23, 2019 6:35 am EDT

This company is such a rip off. I haven't been able to use anything they have given from purchasing membership for 10 years. Everytime i tried using they came up with some restrictions on when/how and were i could use.

Every time i call i have been told it is in pds doc given to me. They have caused me and my wife so much stress. I thought paying whole membership fee in full allow us to move on until i have been given notice to pay annual fee which was told to me that it will be waived off for whole time period.

Plz share what can i do to get rid of this company. My email avinash09@hotmail.com

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TJV25
, AU
Jul 22, 2019 10:54 pm EDT

How does one sell the membership in the open market please? I was given to understand that it is a trade-able instrument?!

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levd17
, AU
Jul 12, 2019 5:46 am EDT

Is anyone able to post how to cancel the membership on here? or email me levidavis@windowslive.com

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Peta Small
, US
Jul 11, 2019 6:55 am EDT

If anyone organises a class action, I would love to be part of it. The accommodation quality is poor and is so hard to book the rare decent ones.

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Peta Small
, US
Aug 08, 2019 12:39 am EDT
Replying to comment of Peta Small

This matter has been resolved directly with Classic Holidays, thank you.

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Simfonia & Tony Ah-hing
, US
Jun 26, 2019 2:36 pm EDT

We too have finished paying off our Classic Holidays after 7-years! Last year we reluctantly paid our Annual Fee but were advised to put in writing our Request To Cancel the Annual Fee. We did that only to learn we're locked in for 30-years.

It's a shame someone can't do a Class Action against, the thousands lost! I get better deals through Trivago & NO locked in fees.

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Simfonia & Tony Ah-hing
, US
Jul 02, 2019 6:30 am EDT

IMPORTANT - I was able to Resolve this with Customer Service at Classic Holidays thank you

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Nancarrow
, AU
May 30, 2019 3:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THE ACCC MAY HELP

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Shae Mclean
, US
May 30, 2019 2:37 am EDT

Does anyone know how I would find the contact details to cancel the deal please?

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Frew
, US
Feb 01, 2019 5:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have read all of your issues on here with great interest as we have tried for years to cancel our membership as we have the same troubles as all of you and have never used it, any advice on how you managed to get it canceled would be greatly appreciated

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totally out
, AU
Sep 16, 2019 3:44 pm EDT
Replying to comment of Frew

Classic Holidays has resolved my complaint, thank you

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Mrs KS
Mudgee, New South Wales, AU
Jan 21, 2021 6:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Frew

@frew, I would really like to know how you had your membership cancelled. My husband and I are trying to do this as we speak. We are contacting them today, but would like some extra help if possible.
Kylie

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Nancarrow
, AU
Sep 27, 2018 7:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HI ………. This issue has been resolved and membership has been cancelled thanks to all involved

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The o
, AU
Oct 24, 2018 12:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Nancarrow

Hi all wish we never heard of classic I'm in the same boat .warning to all stay away from this company.
Now I need help to get out of this crap contract

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HTravers
, AU
Dec 20, 2018 5:13 pm EST
Replying to comment of Nancarrow

How did you get out of it. My family are struggling financially and we simply cannot afford this. Not to mention we have never used it cause you’re still out of pocket for a holiday. We are desperate to get out of it so we don’t end up bankrupt.

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Shae Mclean
, US
May 30, 2019 2:36 am EDT
Replying to comment of Nancarrow

Please tell me how it was resolved? I cannot even find the contact details of the manager that assured us we could cancel at any time as we dont even receive any details to compare prices, until after 7 days.

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Shae Mclean
, US
Dec 11, 2019 5:08 am EST

I have been advised to mention that my issue has been resolved and a percentage has been refunded to me. Thank you Leonie and Harish Bhatia of Classic Holidays for resolving the matter.

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Nancarrow
, AU
Sep 24, 2018 11:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HI I Wanted to cancel our membership as well finding some one to talk to, or a phone no is almost impossible spent days on this last year was abused by a male employee or director who said it was not his problem i got the phone no from some of their paperwork i paid $10.000 up front in 2011 has turned out to be a nightmare i cannot seem to get
Carol Smith to speak to she hardly comes into her office maybe once a week THE best way is to contact TODAY TONIGHT TV PEOPLE AND SEE IF WE GET ANY JOY

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Jane046
, US
Jul 08, 2018 5:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi please i wanted to cancel our membership as well. We have sudden changed financially and cancelling our memebership will really help to ease bit our financial issues. Please help appreciate your insight and input on how to do this. Thanks

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Global75
, AU
Jul 05, 2018 3:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi my wife and I have paid for the membership in full and have not used it once since we purchased it 5 or so years ago. We did try to get our membership canceled without getting our money back but they refused. Our daughter is a special needs child in which I did mention to them and we have a lot of expenses due to this in which is why we joined for they promised 1 week stays at their accommodation locations for the price of 1 night which was a lie in itself. All we want is to get out of the contract and they can keep our money the penny pinches that they are karma will get them in their lifetime. If you have any way for us to get out of the contract please let us know it would be greatly appreciated.

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Global75
, AU
Oct 10, 2019 6:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Global75

Classic Holidays has resolved my complaint thank you

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Corinn Byrne
, US
Jun 25, 2018 12:02 am EDT

Hi my husband and I have almost completely paid for the loan for this but our membership goes until 2031 and we have yet to use any of the membership plus if we want the points and play again we have to pay more, we would like to cancel our membership as it is not helpful to us

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Shelley Hughes
, NZ
May 12, 2018 1:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please send me an email xxxxxx@hotmail.com we are desperate to get out of this scam!

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Nancarrow
, AU
May 30, 2019 3:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THE ACCC WOULD LIKE YOUR INPUT

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Goldie33
, AU
May 02, 2018 7:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't touch this company/scam with a 10ft barge pole.
I can't/they won't even let me pay out the yearly fee eg: pay the fee total for the length of contract. They reckon we dont know how much the fees will be from year to year. They don't want to know about it. We're locked in apparently till 2032 😨😨😨😨😨 geez I might be dead by then. I need to get this canceled I'm not looking for refund I just want out of this nightmare.

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AccountKiller3
, AU
May 04, 2018 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Goldie33

Please send me a email xxxxxx@hotmail.com

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mcgc
, NZ
Jun 27, 2019 5:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please help us get out of this scam also. Its a total joke. Can't believe we got sucked in.

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AccountKiller3
, AU
Nov 22, 2017 7:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Anyone interested in taking class action against Classic Holidays? If you are let me know
xxxxx@hotmail.com

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Tine22
, AU
Mar 21, 2018 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes we are we have been trying to find options on how to get out of it but dont know what to if anyone has been able to get out can you please help?

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AccountKiller3
, AU
Mar 21, 2018 8:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Tine22

Please email me

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Vae Lyrickz
, US
Jul 05, 2018 2:13 am EDT

Would like to join this class action please.

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Nichole71
, US
Jun 20, 2019 5:52 am EDT

Hi @accountkiller3 can you please email me

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mvavmvp777
, AU
Jul 11, 2019 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please email me as well. Thank you.

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AccountKiller3
, AU
Aug 22, 2019 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have resolved our issues directly with Classic Holidays

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TJ Wichman
, US
Aug 28, 2019 7:57 pm EDT

Am definitely interested. Just say the word. These guys scammed so many of us!

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Anthony Hunt
, US
Sep 21, 2019 2:23 am EDT

AccountKiller3 Can you share how you've resolved issues with Classic ?

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cancelation and return of money
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