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1.8 256 Reviews

Clarks Complaints Summary

52 Resolved
204 Unresolved
Our verdict: When using services from Clarks with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Clarks reviews & complaints 256

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Newest Clarks reviews & complaints

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12:01 pm EDT
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Clarks New pair of clog shoes

Pulled out a new pair of rust colored clogs to wear this morning, October 5, 2015. I took once step and thought the shoes felt a little big. I actually walked right out of the shoes! The sole came off completely on both shoes. Never been worn before. A friend had told me she contacted the company sometime ago about a similar complaint and was told those particular styles had been foreign made and the company would replace her shoes. Wish me luck!

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3:23 pm EDT

Clarks Nail heads coming through heels

I purchased a pair of Clarks Women's Promise May Dress Pump through Amazon. I really like the looks of the shoes and have always found Clarks shoes to be comfortable, however I have worn these shoes several times and find them to be VERY uncomfortable. I believe the nail heads are sticking up through the heels, making them painful to wear. I don't want to purchase another pair if this is how they are manufactured. I'm wondering if I can get them repaired/replaced. I will attach a photo of the heel to show where they are coming through.

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5:36 pm EDT

Clarks Service

ORDER #[protected] placed on June 26, 2015, for 2 pairs of ladies' shoes from Clark's USA for $107.02. The shoes I ordered do not fit. I want to return them & get a refund. I have gone to the web site to get return information, www.clarksusa.com. The web site is not functioning. When I call the customer service number, [protected], I am always put on hold with the message that they are busy assisting other customers and that my call will be answered by the next available repesentative. I have lost count of the number of times I have called, but I timed one waiting period at 22 minutes. I want to return the shoes, unworn, & get a refund.

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8:43 am EDT

Clarks They took money and you wouldn't take order or any reply

I saw the ad of the company www.ClarksShoe.net that they offered Clark shoes for the cheap prices. Awful attitude and services. The company fools people and they don’t care about it. They didn’t provide any confirmation info, they didn’t reply to my emails and complaints, but they charged me very quickly. The worst company and please, post comments about your experience. These people are scammers and ###, so be careful if you buy from them as well as post comments about your things with them.

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6:54 am EST
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Clarks - Shoes Falling Apart

2 pair of Clarks shoes in the same week . . . like so many other people's complaints, the soles just come apart from the uppers. Please see attached photos. They look well made, but aren't I want to order another pair based on Clarks past good reputation, but am very, very hesitant especially since the price of them has consistently risen while the quality...

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12:31 am EST
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Clarks Shoes come apart

I bought a pair of Clark's safety non-slip shoes. Unfortunately I won't get my money's worth out of these shoes. I just bought them last week, and already it looks as though they're coming apart at the seams. Who wants to walk around with shoes that look like they are falling apart and about to " meet thei maker".

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not worth the money
Ashland City, US
Dec 02, 2014 8:13 pm EST

I was wearing a pair of clogs and the sides ripped put of each one. This is the 3rd p[aid that has ripped on the sides.

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not worth the money
Ashland City, US
Dec 02, 2014 8:12 pm EST

I have worn Clarks forever. But have had 3 pairs of shoes to come apart. They are to expensive for them to completely rip apart on the sides.

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2:25 pm EST

Clarks Impossible to reach the rep and get any info from them

I found the ad of the company www.Clarksuk.net. It was horrible, ‘coz I wanted to contact the rep before I would place the order, but the customer services turned to be the worst. I sent tons of emails and asked to provide any info about it, but no one replied. As well as I sent messages, but the email address was fault. Stay away from them and post comments about your experience with them.

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11:41 am EST
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Clarks shoes fall apart

I have had several pairs of Clarks over the years. I have had a pair for about 3 years that fell apart, as these folks here have indicated. I was at work, going up and down stairs. Not only is it embarrassing, but dangerous, When I called the Clarks store to complain the manager told me the company had lost 4 million dollars this year. Too bad, do you think maybe its the workmanship? I am a shoe shopper, have a closet full, but am done with Clarks and so is the rest of my family. I have never had this happen with another brand. Have you folks ever tried Naot? They are the most comfortable shoes ever.
Pam Barry

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8:20 pm EDT
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Clarks Defrauded of $579 usd

Contacted on web by Felicia Hernandez who told her inheritance would be left to me upon her death. Two weeks later, her (supposed)death occurred. Contacted by her lawyer, David Clarkson. He charged me $579 and now he wants $7, 800 more so he can pay her taxes. I can not find him listed any where. I believe dear Felicia is also a fraud as is Mr. Clarkson. I want my $579 restored to me as It is a scam and I do not want any part of this. Mrs. Hernandez husband is supposed to have died in a plane crash in 2002 in Aberdeen, Scotland. She only lasted 2 weeks after our initial contact on the web. She is suppose to have died of cancer of the heart. Which is a false sickness. that is a dead give away for a diagnosis Please help me catch these frauds.

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wanabee5
7635 152 St, CA
Feb 13, 2015 5:10 am EST

lets nail the ###! the whole thing is so elaborate..its hard to NOT believe them. According to Mr Clarkson Felicia is coming off life support This week.. I took a calculated risk and Now I see that I was right to doubt .

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mike1203
Trenton, US
Jan 27, 2015 6:38 pm EST

I have just received same e mail & would be willing to help devise plan to catch them in action.

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2:04 pm EDT
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Clarks Shoes

At the end of July we visited clarks shoe department in mother care Blackburn with my son for a new pair of school shoes. A trainee girl measured my little boys feet. She then got another girl to check that they was the correct size and fit. I was confident in trusting there judgement and happily purchased the shoes. When my son started school in September I noticed that whilst wearing his new shoes he was struggling to keep them on his feet and looking down at them you could see how spacious they were. In actual fact they were to big. On 11th of September I returned the shoes to burnley and received a refund. The staff at burnley so how the shoes were far to wide for my son. I'm very upset as my son could have suffered with blistered feet due to the ill fitting shoes. I'm not blaming the trainee as we all have to learn but I think it's a very poor do when two staff employed to fit children's shoes got it wrong and like Iv already mentioned the consequences could of been my little boys feet being ruined

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11:45 pm EDT
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Clarks Broken Clarks kids shoes

Good afternoon,
My daughter came home from school yesterday with a broken Clark shoe. We bought these shoes at the end of January for the new school year. I purchased these shoes at Myers however I have not kept the receipt since the shoes are 3 months old.
I approached Myers however they informed me that they cannot do anything because I do not have the receipt. Since I paid $100, 00 for the shoes I would like to know if there is anything that Clarks can do for me?

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11:49 am EDT
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Clarks Upper pulls away from Sole

I have had 3 pairs fall apart like all the other folks here are talking about. The rubber of the stitching pulls through the rubber sole and the upper and bottom of the shoes separate.

There is a simple fix for this..."The Last Glue" It's made by a Canadian company. I came across it back in the early 2000's at a home show. It is a miracle worker and will fix your Clarks in seconds and STAY fixed.

I do not sell this glue nor do I profit an anyway from it and it is the most awesome stuff you'll ever find. It is NOT super glue though it smells the same. TLG bonds on lack of oxygen and can stand temps up to 650 deg. I fixed 3 pairs of my shoes with it just recently, but I've used it for countless other things. I'd suggest you buy The Last Filler also, but you can use acetone for the cleaner if you glue your fingers together. Because it uses the lack of oxygen, it doesn't work well for somethings...like the plastic item I was trying to fix this morning.

This in the past has also saved all my china coffee cups which had a design flaw in them and a very special dog toy for my beloved late doggy.

The Last Glue is expensive but it lasts for a LONG time if you keep it in the fridge. I had my first bottle for years.

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Donna Luciano
Buffalo, US
Jul 14, 2014 8:51 pm EDT
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Thread came apart both sides of one slip on

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7:43 am EDT
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Clarks Discrimination

I visited clarks in altrincham on george street. I was served by a a girl who intimidated me by saying i had ordered in too many shoes, she repeatedly said this while smirking. She then made decisions for me as tp whether i needed to try all the shoes on and told the other girl helping to not bring certain pairs to me which i had ordered in to the store online. I told her she was making me feel uncomfortable and she just walked off. Shouldnt she have apologised or sked why i felt this way. Having complained to head office . This firmly said this girl did nothing wrong. Clarks should be ashamed.

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5:23 am EST
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Clarks - Disintegrating shoes

The soles of my partner's Clarks blue suede shoes completely disintegrated as he was putting them on last week. I took them to the local Clarks shop who more or less told be that as he does not wear them often this is NORMAL!!! We both have shoes which are more expensive, cheaper and older [which we look after properly] and this has not happened to any of...

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9:20 am EST
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Clarks Product defective soles

The same thing happened to my brand new Clark's .
I was entering a Congressional hearing on Capital Hill when the soles of my Clark's black Leather mules completely separated from the upper part of both shoes. I fell down, hit my head and passed out. When I regained conscientious I was surrounded by a concerned and helpful audience consisting of congressional staffers and a wide variety of legal practitioners. Everyone was shocked at what had happened. Most were familiar with the Clark's brand. In fact, many claimed to own multiple pairs of Clark's. A few put there foot forward exposing their Clark's for all to see! Needless to say, I was absolutely humiliated. I want the CLARK'S corporation to 1. Replace my shoes, 2. Compensate me for all the damages, 3. Stop selling defective shoes, and 4. Apologize to me and the public.

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2:46 pm EST
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Clarks Falls apart

Your Shoe Company has me so upset! I have bought Clark shoes ever since they came on the market!
I have no idea what has happened that four pair of my shoes have fallen apart at the soles. Two pair were
slip ons and two were sandals and all four fell apart at the soles. I have always loved Clark shoes but they
are expensive and no way will I pay for something that I know is going to fall apart!
It must be happening often looking at all your complaints!
Clarks have always been a favorite shoe for me! Could you explain the problem?
I was in the Mall when the sole fell off my one shoe and it would not stay on my foot. A store owner offered
to put duck tape on it to get me out of the mall! I had no extra shoes with me and it was a real fun day shopping
with duck tape on one of my shoes! Public needs to know what your selling and what you plan to do about it!

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Unsatisfied Helen
San Francisco, US
Sep 04, 2014 10:14 pm EDT

I agree. I once wore a pair of Clark shoes for the very first time and on my way to church in the streets, my shoe literally fell apart. It started flopping around like the ground was falling away beneath me. I then walked back to my car and the other side started to fall apart at the seams. I barely made it back driving home. Sooo disappointed and a hazard. I recently looked at 4 more new pairs that I had in my closet and sure enough, all I did was put them on, walked around my room once and all of the seams of each shoe split apart from the sole. Terrible.

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4:25 pm EDT
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Clarks Soles crumbled on two new pair of shoes

Two pairs of Clarks worn a maximum of three times each, shoes were
49.99 and 79.99 a pair. When i WALKED in them the soles CRUMBLED! VERY DISAPPOINTED. Shoe Repair told us that some faulty cheap materials were used on the soles. The leather upper part of the shoe was good but fell to pieces after the soles. COULD NOT BE REPAIRED. No longer have receipts have one defective pair I can send you. Expect apology and refund for two pairs of shoes! If I am not satisfed I will make a complaint with the BBB and State of Texas Attorney Generals Office.

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jade750sf
, GB
Aug 28, 2015 7:37 am EDT

I have the same problem with two pairs of 'Activeair' shoes - upper parted from sole. Clarks shoes used to be English made. The leather is still good but the material used for the soles is very poor and ages rapidly. This is what happens when you move production to cheap labour areas of the world. You lose your good name and we do not buy your shoes anymore.

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sheryl morgan
Akron, US
Apr 18, 2014 10:21 am EDT

i bought a pair of clark shoes a year ago i thought they were top quality i only wore them very little the soles started falling apart on both shoes they are the womens black partridge size 8 i think i should be reinbursed for these shoes or even exchanged. they are very poor quality did you see all your complaints i cannot believe this.

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Sonny Bowyer
Richmond, US
Dec 21, 2013 11:03 am EST
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I have a pair of Clarks shoes that I just love, but 3 years into use, sole of one shoe disintegrated (between upper part of shoe and actual bottom of shoe) and a shoe repair business told me it couldn't be repaired. What a waste.

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8:37 am EDT
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Clarks Bullying, rudeness and racism

I would like to just let everybody know, how terrible the staff are that are employed in Lewisham Branch of Clarkes. Asi waled into the shop with my two young children to purchase school shoes. One member of staff was laying across the assigned customer seating area. Another was texting on her mobile phone. When i finally gained her attention, she proceeded to move on with the shoe fittings for the children. Which took 25 mins as the unhelpful employee kept having to adjust her facial piercings every 2 seconds complaining that she has bout some new earings to put in her face and she didnt have time to put them in properly. So while my children were getting very impatient sh totally ignored the task before her and proceeded to get her work collegue to help her fit this bar into her face. In the end i asked to speak to a manager and was told by unhelpful staff "Nicola" that there is no manager. She is in charge. I said i wanted to make a complaint obout her conduct. She insited that there was no way of making complaints and if i didnt like her attitude or the way she "runs the shop" i should go to a different shoe shop. I was in Clarkes for 57 mins and did not obtain one pair of shoes for the children. This is discraceful and i assumed Mobile telephones and facial piercings were not generally allowed to shop floors by member of staffs. Obviously she didnt care about what good customer service was. I have never been spoken to so rudly by a shop member of staff in all my life. I shall be taking this further!

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Mary C Winter
, US
Apr 09, 2023 7:01 pm EDT
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I have had two pairs of Clarks now that have had the soles fall apart while I was wearing them. One was today in a restaurant. I stepped down and felt off. When I looked down I saw a large black hunk of the sole. Since this happened a year ago with a different pair, I knew what it was. I will not be buying Clarks ever again!

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WeeWan
, US
Apr 10, 2019 12:23 pm EDT

I too have a fairly new pair of Clarkes slip on shoes. Only slightly worn, the uppers look brand new. Had them on at work yesterday and the soles blew out. Little black chunks everywhere. I have a brown pair that I wear 3-4 times a week that still look perfect. Not sure if I'll buy any more tho, too expensive to worry about this issue. If I could find my receipt I'd take them back to the store.

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elgar
Bournemouth, GB
Apr 24, 2012 1:20 am EDT

My Wife is on crutches after a hip replacement, the last thing she needed was to slip and find her shoe had disintegrated. these shoes are not old as you can see by the uppers. the other shoe is starting to split on the sole as well.

I cant take them back to the retailers as we bought them in London, How can we get a refund please. I tried to send u a photo but have been told its only up to 2 MMB

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12:38 pm EDT
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Clarks Shoes

I've worn Clark's foot wear for years. They last long enough to become a trusted friend, so when I experienced the sole coming lose from the leather upper while I was away from home for the day, I had to keep them on by using several rubber bands. This was a foot cradling slide on sandal with wide woven straps, a very sturdy stable shoe. I have lost confidence in the design and/or the materials used. They are several years old but should not have completely failed.

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5:41 pm EDT
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Clarks sole deteriorating

i bought a pair of clark's springer sandals 2 years ago from qvc and wore them all
last summer and this summer. the soles are coming apart and leaving peaces all over
the place. I did not know clarks shoes did this since they have a great reputation and
cost a good bit, They were the most comfortable shoe I ever wore. What can be done
about this. Please reply
Sincerely
Ann McNamara [protected]@optonline.net

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