Clarks Shoes / Sole of shoes cracked after 2 months
Bought a pair of clarks shoes in shaws department store tullow street carlow on the 7th july 2011 by the end of september 2011 the soles of the shoes had when i brought them back the assistant told me to go to customer care where i was asked by a manager was i a good customer in the store i have always shopped in the shaws store for 30 years or more i was told that the clarks rep was in the store and that they would show the shoes to her later that day after purchasing another pair of shoes in the shaws store for 60 euro i received a call from the customer care dept in shaws of carlow the girl told me that they had showed my shoes to the rep and she said that they looked older than what i was saying which i didnt appreciate the assistant said that they would give me a voucher for the store instead of the shoes because unless i had the receipt i could not get my money back because the so called rep didnt believe that i had purchased them in July but this was the third pair of the same shoes that i had bought in the store i kept the receipt and could produce it in the store and the assistant refunded me my money my compalint is that firstly i was questioned about how good a customer i was in the store from a young so called manager that probably was'nt even born when i started shopping in shaws store and the second is the fact that this young sales rep questioned my integrity and honesty about when i purchased the shoes. its on this note that i most definetly wont be buying any Clark's Shoes again.
Helen Byrne, Leighlinbridge, Co. Carlow.
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