SUBMIT A COMPLAINT

Clarks Shoes / Sole of shoes cracked after 2 months

Ireland Review updated:

Bought a pair of clarks shoes in shaws department store tullow street carlow on the 7th july 2011 by the end of september 2011 the soles of the shoes had when i brought them back the assistant told me to go to customer care where i was asked by a manager was i a good customer in the store i have always shopped in the shaws store for 30 years or more i was told that the clarks rep was in the store and that they would show the shoes to her later that day after purchasing another pair of shoes in the shaws store for 60 euro i received a call from the customer care dept in shaws of carlow the girl told me that they had showed my shoes to the rep and she said that they looked older than what i was saying which i didnt appreciate the assistant said that they would give me a voucher for the store instead of the shoes because unless i had the receipt i could not get my money back because the so called rep didnt believe that i had purchased them in July but this was the third pair of the same shoes that i had bought in the store i kept the receipt and could produce it in the store and the assistant refunded me my money my compalint is that firstly i was questioned about how good a customer i was in the store from a young so called manager that probably was'nt even born when i started shopping in shaws store and the second is the fact that this young sales rep questioned my integrity and honesty about when i purchased the shoes. its on this note that i most definetly wont be buying any Clark's Shoes again.

Yours sincerly
Helen Byrne, Leighlinbridge, Co. Carlow.

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Comments

  • Mo
      May 28, 2012

    I have purchased a pair of shoes from Clarks Abu Dhabi and could not believe what happened to the shoes but worse than this is the company and the agent Jashenmal who both failed to honor customer satisfaction, or to acknowledge the unbelievable defect with the shoe. I wore the shoes for less than 2 weeks suddenly the left shoe sole cracked longitudinally and across, the top is still like brand new, the right side looks perfect. I am very sure there is a defect in the left side. I have amazing photos of the shoes, I have contacted Clarks in UK, they were not helpfull at all. I have also contacted the local agent, they asked me for a receipt which I have not kept. They refused to exchange, repair or refund the shoes even though it is very clear a product of Clarks, and there is only one agent in Abu Dhabi

    0 Votes
  • Be
      Jun 06, 2012

    I am mailing this complaint against Clarks shoe company. I put on my year old sandals that I have only worn about five times and was bought about a year ago, that are ripping from the sole to the leather top. These sandals should have held up better under such light use.
    Please give me a number or a department that I may have these leather, expensive shoes replaced.
    Thank you
    Beverly Martin ([protected]@yahoo.com)

    0 Votes
  • Lo
      Oct 18, 2012

    I just recently wore my clark shoes that I had purchased a few months ago, I have worn them for about 1 week and the soles are cracking and falling a part. I no longer have a receipt for them. I am reading many complaints about the same thing happening!! I always wanted Clarke shoes now I have them and cannot wear them! [protected]@msn.com
    style#

    0 Votes

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