Clarks
reviews and complaints

ok. I came here searching because I just put on a pair that seemed perfectly fine but by the time I got to work and walked around for 30 minutes i felt my shoe falling off. LITERALLY falling off. They had disintegrated. Really! I was leaving a trail of foams stuff everywhere i walked and they had split so badly in so many places that i had to take them off. I just purchased 2 new pairs of Clarks at a holiday sale adn i am seriously considering taking them back to the store. This is rediculous.

I agree with you fully. I have had four pairs in the last 3 months fall apart at the seam. And yes just yesterday I had a navy pair on at work and had to borrow a co workers shoes to get home in. I am never buying clarks shoes again.

I just recently wore my clark shoes that I had purchased a few months ago, I have worn them for about 1 week and the soles are cracking and falling a part. I no longer have a receipt for them. I am reading many complaints about the same thing happening! I always wanted Clarke shoes now I have them and cannot wear them! lorrainepowers14_63@msn.com
style#

I am mailing this complaint against Clarks shoe company. I put on my year old sandals that I have only worn about five times and was bought about a year ago, that are ripping from the sole to the leather top. These sandals should have held up better under such light use.
Please give me a number or a department that I may have these leather, expensive shoes replaced.
Thank you
Beverly Martin (bmartin31@yahoo.com)

I have purchased a pair of shoes from Clarks Abu Dhabi and could not believe what happened to the shoes but worse than this is the company and the agent Jashenmal who both failed to honor customer satisfaction, or to acknowledge the unbelievable defect with the shoe. I wore the shoes for less than 2 weeks suddenly the left shoe sole cracked longitudinally and across, the top is still like brand new, the right side looks perfect. I am very sure there is a defect in the left side. I have amazing photos of the shoes, I have contacted Clarks in UK, they were not helpfull at all. I have also contacted the local agent, they asked me for a receipt which I have not kept. They refused to exchange, repair or refund the shoes even though it is very clear a product of Clarks, and there is only one agent in Abu Dhabi

I have a pair of Propets that fell apart after i walked on soggy grass. The sole crumpled off and looked like foam or a poor quality sponge.

Someone gave me a pair of Clark's a while back. I thought they were ugly but kept them because they were new and may work as plain black shoes some day. Today I tried to give them to my daughter for work (her first job). They literally fell to pieces in our hands. The sole came apart in chunks. Our fingers were sticky. It was hilarious. What gets me is people posting that all of their Clark's shoes disintegrated. Why would you have more than one pair? What junk. We are keeping the tops of the shoes for a joke. Plain black shoe Dickie.

I just called customer service at Clark's. I was treated very rudely. My shoes literally fell apart on both soles yesterday
while I was at an event. The answer I was given by Clark's was that the soles were made of tire like material that
disintegrates with age. I replied that that was a manufacturing defect. They did not offer to replace the pair.
I asked to speak to someone else. That is where I am with this issue. I will NEVER buy another pair of Clark's shoes
ever, and I will tell others about their shoddy quality and lack of "customer service" I am very disappointed. I remember
when they were a fine product. Not any more.

Sole came off both shoes-clarks

I had a similar experience -threw away 4 pr. clogs & 2 pr sandals last year-same issue- barely worn and rubber soles coming apart at the seams.

Again, 6 more pair ( in boxes in my closet) dry-rotting--so I called Clarks Customer service- they offered to replace them ( wish I wrote down the model #'s on the ones I threw away).

They said a series of shoes had "glue issues"-?

Here is what the sole looks like when the cushion disintegrated, leaving me walking on the cold pavement.

A like new pair left me walking around in just the tops as moccasins in the cold yesterday when the bottom cushion portion disintegrated into powder leaving me 130 miles from home yesterday. I'm a real happy camper right now. NOT

I have had at least 7 pair of Clarks do the exact same thing. I was told by Clark's customer service that the shoes dry rotted! Unbelievable! They obviously have a issue with the rubber soles of these shoes

The same thing happened to two of my Clark shoes. We have constant temp in our home due to severe allergies, and both shoes were stored in their original boxes. It is definitely a quality control issue with the materials used as the sole, be it rubber or some
sort of synthetic.

My Clarks have come apart on the heel and split in the center.I have not worn these shoes but a few times.The rubber sole material is defective.I have Walmart shoes that have not done that! What a waste of money bought on a shopping channel!We should have an action suite, I was at work and the whole bottom was coming apart and no other shoes to put on.I could trip and fall. These are the worst shoes I have ever bought and at a high price too! DON"T BUY CLARKS !RIP OFF!

complaint was spot on!

I have recently had the same experience and am so frustrated. WHat a waste of money. I also loved the shoes which were incredibly comfortable. Apparently I, too, will no longer buy these shoes.

I am having EXACTLY the same problem with Clark's Springers. Mine are size 8-1/2.

I have a pair of brown leather Clark slip on shoes that I wear only occasionally. Imagine my surprise when the upper leather part completely separated from the sole on one side.. The shoe is otherwise in perfect condition. I have no idea what to do about this.
Any input will be appreciated.

I have a pair of slip on Clark shoes that have split at the sole. Don't know the problem but I love my Clark shoes. This is a pair that haven't been worn much at all. The sole is not worn like most of my Clark's! They look like knew with the exception that the side of the right shoe top stitching has come out and the piece of stretchy material is undone causing an open space in the shoe. They are Clarks Artisan Collection 73930 - 05/-06- 81/2M. Don't know when I purchased but know I have not worn them much. Love the loafer style but unhappy that this has happened. This seems to be a quality problem. Wish shoes were not top stitched so this would not happen.

I have been buying Clarks school shoes for years, I am very disappointed with them as the last two pairs have split across the sole. It makes me not want to purchase them again. Is there a problem with materials used?

I have had 2 pairs of Clark's shoes (not new) come apart at the sole recently. It's like the glue has disintegrated or something or like it was not stitched together like you'd think they would be (for the price of what Clark's cost). The actual shoe is not worn out & this seems to be a quality issue. I had taken 1 pair to my local shoe repair store which is owned by an older guy & he told me he could not fix this pair. He may not have the equipment to do the repair, so I'm consulting some other online shoe repair web sites. I'm also reading that many, many Clark's shoe customers are experiencing the same problems & some are actually newer shoes than what mine are. I've had some shoes for 20+ years & never had that problem before.

Hi, i bought a pair of boots from Clark wich they called (Orinoco jazz ) its not even 5 months yet ! The boots fall apart and the heel came of shame because I loved them ! I had a receipt so I went back and I had to wait for 45 mins to see the lady manager from castle point in Bournemouth town ! Because she was busy ! So she said I can't do any thing and the Clark shoes are not lasting for ever buti bought my boots on 28th of dec so not even 5 month old she was extremely un helpful manager I'm surprised of her behaving usually managers are helpful so I took to diffrent.branch the manager was very helpful in that branch she apologised and said I can give you the voucher or take any shoes at same price wich was £ 79.99 . All I wanted to say quality bad and very bad service in castle point .

Just cleaning out my closet, wore these a couple of times, Beautiful leather but they desinigrated right in my hands while holding them. They felt sticky. Style 39078 02/04.

I have worn Clark shoes for many years but I put on a pair of sandals and went to run errands and I couldn't understand why my feet started hurting and I started stumbling even with my cane. I am 75 years old and have had both knees replaced. I ended up falling and hurt my left knee and I looked at the shoes and the soles were disintegrating and the upper part of the shoe looks brand new. After reading your complaints I see there isn't much need to complain to the company I just want ever buy a Clark shoe again.

This is crazy! My consignment store Clarks fell apart the first time I wore them. I was thrilled with them when I first put them on because they were so comfortable. BUT! an hour later they fell apart. Both of them fell apart. I noticed that the date of the first complaint of this problem was posted in 2010. Six years later same problem, no change, no solution. Do they read these comments? My shoes are 32999 style. made in 05/03. they looked brand new with no wear any where. So this problem is at least thirteen years old and I don't see even a reply to these complaints. BBB here I come!

I just submitted a complaint to Clarks Customer Service. I own 5 pairs of Clarks shoes and 3 of them are starting to fall apart with relatively minimal wear. Two of them have cracked soles, and the 3rd pair came apart at one of the seams.
The response I received was that the warranty against manufacturing defects is only valid for 30 days, and there is nothing they can do.
I replied to their email with words of great dissatisfaction, which is when they agreed to give me a 50% discount on a future purchase of Clarks shoes. I don't think I'll take them up on their offer, because I have lost all faith in the company and don't want to end up with another pair of poor quality shoes. I also own 3 pairs of Ecco shoes. They have been much better and don't seem to get cracked soles. Buyer beware ! Clarks does not make a quality product, and they also don't stand behind their product.

Both shoes were fine when I wore them last fall but the soles totally fell apart when I got them off my shoe rack recently. The uppers look great but they are not wearable.

My Faraway Field Oxford has developed a split seam after only 3 months of occasional wear! I've contacted Clark's customer service to get a replacement. I had a lengthy email exchange where I had to provide them with a receipt, serial numbers from a shoe, pictures of a defect etc. Eventually they concluded the pair MAY BE defective. They stated I have to ship the defective shoes to them AT MY EXPENSE. Then they will decide if it is truly defective, and may send me A COMPARABLE PAIR OF SHOES. Wow. It is their fault, but yet I have to pay for shipping, and they may send me beck not the exact model and color I purchased but some other pair of shoes? Thanks but no thanks. I am no longer Clark's customer. STAY AWAY!

my clarks wallabies fell apart after 3 wearings. The sole on the left shoe de-laminated. The store offered me a 50percent credit. These crappy shoes cost over 150 dollars. I will never set foot in a Clarks store ever again. Pissed in Portland.

I had the same thing happen to my Clarks. The quality has really gone downhill.

I had 2 expensive pairs of Clarks shoes, (one pair black, one pair brown), that I kept for best, therefore they were not used very often and looked brand new. I kept them for a few years in this condition.
I went to a wedding one day in my 'best' brown shoes and on the dance floor my shoes started to feel uncomfortable. To my horror I noticed that a large section of the sole had fallen off! On closer inspection I found that both soles were cracked right across the shoes in several places!
On returning home, I inspected the black pair, and the same thing was happening the those also!
I returned them to the local Clarks store and was told by the manager that it was because I had not worn them enough, and they have 'dried out' in my wardrobe. She explained that this always happens to shoes if they are not worn enough! In other words it was my fault, not poor quality shoes!. I have a pair of Rockport shoes that are worn even less than the Clarks shoes. They are almost 20 years old, and still look brand new and still have flexible soles (without cracks). Needless to say that I no longer wear Clarks shoes!

Just had second pair of Clarks (Tracker ?# 37516) fall apart. They replaced my first pair about two years ago with my first choice. This time they offered a 30% certificate. I told them no, I want a new pair of shoes. They are sending a shipping box and will make a decision after they inspect my shoes. If I have to pay for a new pair I will get SAS shoes which are made in the USA.

I have a defective pair of Clarks shoes which I presented to a Clarks store in Dubai. The Brand Manager claims that I have not purchased the shoes from his Clarks store in Dubai. While I assert the fact that I have indeed purchased these shoes from Clarks in Dubai, it surprises me that we continue to discuss superfluous point/proof of purchase, whilst the real problem lies with flawed material of the sole, as is apparent from the photos attached to this message.

Instead of acknowledging the problem & dealing with it professionally, Clarks rep in Dubai - Jashanmal is trying to 'sweep it under the rug'. Pictures speak a 1000 words & the attached photos clearly indicate the ‘crumbling’ & falling away of rubber lumps from the soles.

The shoes are in pristine condition i.e. sparingly used & still in the original packing.

I had the option of choosing several shoe brands & decided to purchase Clarks. It now appears that I have made the incorrect choice.

I just don't get people who think it's alright to wear something and then decide they don't like it and try to return it. You're now trying to give the store used merchandise, something they can not sell because you couldn't be bothered to try them on before buying.
If you bought them online then you should have tried them on immediatly, not worn them out and about.
You are not entitled to a refund on used merchandise, end of story.

I have the same problem here. After wearing a brand new pair of Clarks shoes that I bought last month, my feet are hurting so bad that I couldn't do much walking now.