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Claremont Hotel Singapore / bad room condition

1 301 Serangoon Road, Little India, Singapore, Singapore 218224, Singapore, Singapore

Hi Agoda,

Me and my family are totally disappointed with the room 201 condition.
Stain full bathroom
Shower heater problem and the holder broken
Dirty and sticky floor
Very thin pillow
Very old sofa
Messy coffee table
Broken and unsafe cupboard

I really didn't ever see this kind of pillow in any hotel before, seriously uncomfortable.
It's so messy room, a lot of old stuff inside the room.
My six year old daughter refuses to use the bathroom and refuses to sleep on.
I'm so shocked with this room condition.
I really choosed the wrong hotel for my family.

Overall I had a pretty bad experience with the pillow, room, bathroom and do not recommend it.
I really request for refund.
Agoda should consider about this.
Please do consider it.

Faithfully,
Disappointed customer.
Attached with few photos of damaged.

Booking ID: [protected]
Lead Guest: A Paramesvaran TM Annadurai
Family - 2 Queen Beds MYR 515.87
Included in price: Service charge 10%, Tax 7%
Total charge to card: MYR 515.87
Check-in December 23, 2018

My Maybank Account Number [protected]
Email ID: [protected]@gmail.com
Hp Number: [protected] (Malaysia)

Claremont Hotel Singapore
Claremont Hotel Singapore
Claremont Hotel Singapore
Claremont Hotel Singapore
Claremont Hotel Singapore
Claremont Hotel Singapore
Claremont Hotel Singapore

Ro
Dec 30, 2018

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