claims group direct / rude and arrogant ,
i was contacted about bieng misold ppi, payment protection insurance as i haave several loans with a well know company that has misold loans with ppi,
they took my details and told me a percentage ovver the phone, but when i recived the contract and read the small print
it was totaally diferent they claim to take 33% of any claim plus admin fees of 150 pounds,
but in the small print it clearly says 37% plus admin also in the contract it says other out of pocket fees may apply and charges if in outside solicitor is used therefore laying the door open to more money for themselves me thinks, !
i told them i wasnt signing any contract as i wasnt happy with the terms of the contract, as i was missinformed in the first place, call was taken well, then 5 mins later i recived another call from them with a young male voice, becoming somewhat angry thayt i had cancelled the claim, with phrases such as why are you getting all narky about the contract if you dont like it just put a line through it, , after i had told him i wasnt happy and didnt want to sign any paper work that they had sent me, lines or not, he became more aggeted and got more angry and rude, refering to my accent, southern in his own words . the fact his accent was from manchester had no bearing to me but it obviously was a problem for him ! a word of warning to all read the small print, dont be fooled by what they claim to do over the phone !!
oh and just for the record they have no complaints department,
! i rang back to complain guess who answered!!