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Like obviously many before I ordered Hoodiaxs from CJ Industries - the trial for $3.99. Even though their terms and conditions tell you that they will autoship after the first trial it also says that within 30 days you can cancel the order. Not even 3 weeks after I ordered and received the trial I got my credit card report which showed not just the $3.99 taken off by CJ Industries but also an additional $39.99 just 2 weeks later. I never ordered anything else nor did I ever receive any further products. So I wrote an email to the company telling them that I never ordered anything else, never received anything else and would like to get my money back. They send this pretty rude email back:
Sales CJ Industries wrote: please read the terms and conditions you agreed to when you ordered the trial
> > www.hoodiaxs.com
> > autoship canceled as of today, but there will no refunds as you agreed to the terms and conditions that you chose not to read before agreeing to them. We have 1000s of customers who read what they sign up for and like it.
My response:
Good for them. But I thought "autoship" would mean to receive a product. I didn't. All I got was a credit card report and my sample on the 22nd of June. And replying with a sort of rude email is not making it better that $39.99 were taken off my account for no product. Then you should chose to read your own terms and conditions were it's stated that you would ship out a product to the customer. Thanks for taking me off the autoship list. Nevertheless am I not paying for something I haven't ever received! So far about your statement that I chose not to read your terms and conditions.
Their response:
Sales CJ Industries wrote: tracking numbers will be forwarded to you later this afternoon showing delivery
Funny though that I really haven't received a product. Never ever even received a confirmation email which they sure were able to sent out for the ordered the trial. It taught me a good lesson: Not to make business with them anymore. If I order a trial I want to a) have the chance to cancel any further "orders" and b) don't want to get charged for something I didn't want and even DIDN'T get and c) don't want to get rude emails back from a business that messed up their shipments. All in all I am upset and angry. I don't think customers should be treated like this.
Oh and their additional email:
Every one of those customers didn't read the terms and conditions before they agreed to them, goto the ftc.gov website, we are doing everything according federal trade commission guidelines
This is all correspondence within 2 hours of just one day. At least they take their time to answer emails. haha!
I bought the free trial 1-4-07. The auto-ship was charged 1-3-07 at $49.99. I did receive the bottle. The stuff doesn't even work. Now I have received an e-mail from this company stating that I never ordered the auto-ship and I am being turned over to collections. There is no phone number so I had to argue back and forth by e-mail. I talked to my credit card company and they showed this company charged my credit card of $49.99 on 1-3-07. Now they are telling me I had a dispute on it which is a lie. My credit card company said there was no dispute. I even asked them how do you order a auto-ship when that means it is automatically charged with out ordering? They couldn't answer me. I had canceled after the first order also and I had received and e-mail showing it was canceled and everything was taken care of. Don't fall for this scam company. Save your money.
Received bottle of Omega tablets today which I did not order. Originally sent for 30 day sample @ $6.99. Do not charge me for this as I am returning it and advising my credit card company to not honor any charge for this
What ever you do, make sure you do not do any business with these scammers. You will lose 70.00 or more and they make there products non returnable non refundable when it is received. There trail size will end up costing you a $100.00 or more. I have been buying on the internet since 1990 and it is the first and last time I have been scammed out of money. Someone needs to shut this business down.
No phone number! No way to contact anyone! No way to cancel! You people are very slick its bull crap!
I ordered a FREE trial of their hoodia, found that it had a negative effect on me, and tried to cancel the next shipment. They still charged me, and since it was on my wife's credit card, I let it go through. I am now talking to a lawyer about their shipping me something I had already told them was noxious to my health.
I need to know how to cancel my order
Has anyone obtained a phone number to cancel their orders.
No one at cj-industry will give any information other then"we are informed not to take calls for this product" HELP
I would really like if someone can tell me how to get in contact with customer service for cj.industry, i bought the trial bottle of Hoodiaxs for 3.99 also and i am trying to cancel out the auto order but it seems as though im going around in circles trying to find customer service so an e-mail address or accurate web address will be very helpful to me. thanks