C&J Clark International — product paid for but not received - order placed on sunday 11/05/17

Good day! I love Clarks shoes/boots and so does my granddaughter. I ordered two pairs of boots from the website clarksshoesoutletusa.com on 11/05/17. Through this site you must process payment thru Paypal which was completed on 11/06/17. I have received notification from PayPal that payment was processed, and have also received my Visa Statement which also shows that payment had been made to zqs.store on 11/06/17. I have sent to date 5 emails requesting a response. No response received. Order # [protected]. Checking my order on their website still indicates that the order is "unsettled", obviously a problem on their end. My correspondence with this company has included the receipt from PayPal indicating that payment was made to zqs.store. Again, no response has been received by this website. The order was placed by Ethel Teal. Email [protected]@att.net.