CityBookers / no refund or replay
Booking Agent :Mohamed Eldeeb (CityBookers)
booking number CB 997470
I have booked a ticket via city bookers as they were offering a good deal and used my card for an online payment.
I received a email from city bookers asking for personal documents and also copy of card, which i found suspicious as none of the travel sites do that here in uae. I received a 2nd email from city bookers which said if the documents arent sent they would cancel the request to book a ticket.
Despite not sending them the documents they process the charge from my card and im unable to contact them on their customer service no(which always on hold) and there is no proper reply from the booking agent either apart from problem ticket no's which are emailed to me.
Can someone suggest to me how do i solve this? is this a fraudulent company? anyways to direct contact them ..
Updated by Mouna786, Oct 30, 2017
Update about such pathetic customer service or fraudulent company :
I received one calls from +216 - that isn't even a Kuwait country code stating we can refund or rebook, Since i urgently need to travel i asked them to give me details on rebooking. I was offered a call back and thats it, After-which i have received no email or call back from them . Repeated call to their customer service is fruitless. Email as well.
Im so frustrated with this company.Can any1 assisst
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