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CityBookers / flight cancelled by the airlines

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We booked a flight for Bali DPS for 29th Nov 2017 through Emirates EK360 has been cancelled due to volcanic activity.
As per Emirates we should get a refund for the same.

We are trying to contact city bookers via email but no response yet, also nobody answers the phone, just wasting our money for the same.
for booking another destination we need confirmation from city bookers as our money is stuck with them.

Sh
Nov 28, 2017

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