City Finance Bank Limited / Non refund of excess drawn money
First i will give the details of the present scenerio & later explain the same in detail.
My City finance loan Ac no 4647071. Hubli ( Karnataka. India)
City finance have over drawn one months loan installment of Rs 1823=00 & are not ready to refund the same & are deducting cheque bounce charges & late fee charges of 720=00, which i am forced to bear due to incompetence & neglegance on the part of their own employees. even after repeated requests & explaining the whole episode at the local office at Hubli & repeated requests made to their customer care [protected]), After keeping me in dark for the whole 1 year now they are saying they will not refund my full amount of 1823=00. till this date they were promising me to refund full amount & were dragging giving some or the other excuses which they would have informed me earlier & even now the local office claiming they will refund my full amount & the same is under process. ( They are not aware of my interactions with the customer care). This is not just the matter of 720=00 rupees but how these big corporations treat their customers once they fall prey to them.
Is there any way that i can reclaim not only my amount but also ensure this mental torture does not repeat with some other persons, this is unacceptable as this is a multi billion dollor company & takes high moral ground of servicing their customers.
Now i would explain the back ground in brief.
I never required a loan but was forced to take a loan as the executive of the above said finance company was disturbing me everyday due to his target pressures or whatever the marketing gimicks they deploy to lure (cheat) the people.
I took the loan & had informed the executive that i would be closing the loan account within a couple of months as i do not require the same, but they were never interested in closing my account even after repeated requests to the executive & the manager.
I had given the cheques of two different banks on the instructions of the city finance executive on promise of swapping the same later as i was short of cheques & later i closed one of the bank account & gave the remaining cheques of other bank for swapping well in advance in the month of Jan 06. ( This i was following up since 6 mths & they later agreed to accept cheques only in Jan 06 after a lot of requests to accept the same)
In the end as anticipated they got my cheque bounced in the mth of march 06 by not swapping the cheques in time & even asked me to pay the installment in cash for the mth of march which i did on the promise from the agents that they will not levy any charges of cheque bounce as this was their own mistake & for which they agreed at that time.
As i have shifted to bangalore i thought the issue is cleared & never thought of that & later found out that the money was over drawn & found out what had happened & contacted the local office in the month of may & since then i passing through this hell to claim my amount.
Below are the dates & names of the executives i have contacted:
Initially contacted the local Hubli office more than a thousand times at [protected], 4253285, 4261897 at spoke to the Manager Mr Sujoy & agents Pratima & Anusha, , later contacted to their customer care 39001111 on 09-12-2006, 23-12-2006, 01-01-2007, 01-03-2007,15-03-2007 & spoke with Sheley, Puneet, Amrita, Ankita, Kapil, & shelay.
This whole exercise went futile as in the end they said the same cannot be refunded & when asked about any responsible persons contact details they refused to do the same & asked to mail at an email id saying here also i will be getting the same response. (firstname.lastname@example.org)
I wonder why not a single complaint is registered against this company as there are many issues i found out with many of my other friends who are facing one or the other problems with city finance & are not able to do anything due to time constraints.