City 2 City Van Lines / Moving scam
The owner of the company came to my apartment, looked around at the size of my apartment and my furniture and gave me an estimate of how long it would take. At the time I was impressed by this personal and "hands-on" approach and care for my move. The owner then recommended to me based on the size of my apartment what size truck, crew, etc. The contract I signed was based on that hourly estimate after feeling some level of assurance from the owner as he sat in my living room. However, on the morning of the move, it took more than double that time for the job to be complete! They started at 11AM (were scheduled for 9AM) and completed the move after 4PM. I ended up paying almost $700 when we budgeted much less than half of that especially after hearing the owner's estimate. I would have no problem if the time ran over by 1 or even 2 hours but when it went over by more than double, I felt that the owner mis-represented how long it would take. He told me that he was in the business for over 20 years and so I naively believed that he knew how long the job should take. In these tough economic times, it was a tough lesson to learn. I probably won't get any money back because of all the "fine-print" stuff listed on the contract but I just wanted everyone to know about these guys. Don't be fooled, they will try to beat the price of their competition and would stop at nothing to win your confidence but you end up paying just as much if not more if you went with someone else.
I want to be clear that the actual service was great, they wrapped everything and were careful in their delivery but I had a problem with their method of suckering you into thinking it would take a few hours when in reality it's much longer. So beware!