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1.4 54 Reviews

Citroen Complaints Summary

5 Resolved
49 Unresolved
Our verdict: If considering services from Citroen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Citroen reviews & complaints 54

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6:44 am EST
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Citroen repairs to my new ds5 not completed since march 2019 to date.

I took my new DS5 for service during march 2019, and after that I experienced that it stopped upruptly while driving, I took it back and requested them to check the fault, I was told it was the diesel pipes which where replaced but it did not help, I took it back they checked it and said maybe it was the injectors, also did not help, I was told injector housing leaked, it was repaired but meanwhile a pierce of metal was negligently left inside engine chambers, engine failed to turn, so it ceased, workshop manager told me they take responsibility and they will get a new engine, but they bought a secondhand one, the problem persisted, I complained to Citroen Customer Care I was told to take the matter with the ombudsman( am submitting my complain with them now). I requested them to help me with a courtesy car, they gave a scrap car which is now standing in my yard and they promised to come and fix it but they never did, I am now stuck without transport and am unable to do my work as a business man, please help me to get my car back( fixed and running with a guaranteed engine)

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1:59 am EDT
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Citroen new car

I bought the Citroen C4 Cactus in June 2016, after 2months the stop and go did not work, the car has been in numerous times till the problem was sorted. It came back again with the stop and go not working. On return to have it fixed I was told the Radiator is leaking, it was replaced, car still faulty so they kept it in. The they said the cylinder needs to be replaced, if problem persist, the engine will need to be replaced. On the 26 September my car has been in the workshop for 5 months. They have provided me with a rental for with I get charged handling fees for every traffic fine they transfer on to me name, the handlings fees come out more than my traffic fines. I pay the bank every month plus car insurance for a car i last drove in on the 25 April 2018.
I was sold the rotten apple in there basket.

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5:45 am EDT

Citroen time taken to repair car under warranty & recall for faults not of our causing

Our Citreon Cactus had a "repair engine - service" message come up when we traveled 200 miles to Bath on 25/7/18. We rang Hartwell Citreon Garage on the Newbridge road in Bath to see if they thought we could drive back home before repair & they said no. We took it into them the following day. They said it was Adblue related, it wouldn't take long & as the car was under warranty still, wouldn't cost anything. They also said there were 2 recalls they would check - also free. We hired a car as there were no courtesy cars available & it seemed that we would have our car back to travel home on Saturday. This wasn't the case as the valve on the Adblue tank could not be bought alone so a new tank had to be ordered. We had to extend the car hire to go home as we were picking up a grandchild who would not otherwise be looked after. My husband had to return the car to Bath by 9.00am on 31st July so left home on Monday evening & stayed in an air bnb. The car was not ready. He returned by train while I hired another car in Colchester so that we could attend all the things booked for the week. It turned out that there was also a slow fuel leak which was sorted and recalls for the steering & fuel cap. I phone your national customer service in Coventry who rang the garage to see what was happening. They told us to save all our receipts to claim the money back that Citreon failures had caused us - £750 for 10 days car hire, two train trips & air bnb. My husband eventually picked up our car, after yet another train journey on 4th Aug. It had been ready 2 days earlier but we could not fit in an earlier trip with our holiday booked events for our granddaughter. We feel that Citreon is responsible for the actual faults happening in the first place, for lack of national provision of courtesy cars and the length of time ordered parts take. Do you agree that £750 for what is covered by warranty and shouldn't have happened in the first place is fair on customers who have only ever had citreons which have always been regularly serviced at our local dealer? It is not a very good advert is it & doesn't fill us with much confidence about long distance journeys in the future.

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12:24 pm EST
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Citroen Xsara car

Hi Citroën Management, I have Citroen Xsara 2001 manual. four weeks a go it was no starting, and after checking the battery, I found that the problem with the dynamo. I charged the battery and took it to the Citroen agency in Saudi Arabia, Riyadh. after two or three days they called me that everything in the car is ok, it needs only new dynamo. I told them ok please install new dynamo and I'll pay. after tens of follow up and phone calls they told me that the car electricity became crazy, and the right signal light is always working and left one is not working. I told them you created this problem because it was not there when you receive the car from me. they told me that we are unable to find the root cause of the problem and can not resolve it, and advised me to repair it outside. till now after one month the car still not running and the problem that they created still there and no one can resolve it. I can not believe how a big and international company like Citroen deal with their customer with this very very low level of quality. this Riyadh agency is horrible in everything, communications, professionality, experience ...etc. they do not want to work. they are very lazy, just imagine that they took around two weeks to replace that dynamo and create another problem. as a customer I am vey disappointed and I am expecting immediate corrective actions. thank you and sorry for long message. Mohammad Gaber

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3:38 am EDT

Citroen Petrol Pump still leaking

In December 2013, I bought a Petrol Pump of value R.3400, the dealer Citroen had to fit it as its needs a special tool, in January 2014 I discovered that the pump was still leaking and I went to shaw them. The car was taken in for service, when I picked the car it was set all was sorted. Few days I checked and find that it was steal leaking. I went back in 01 December 2014 at 08h00, they attempted to fix the car and broke the Petrol and I was informed that I would get the car the following day around 12h00pm, they transported me home . the following day 02/12/2014, I checked in front of their driver and I told him that the Pump is still leaking. Pls help me get them to fix my car.

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2:41 am EDT
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Citroen - Service / Quality

Citroen is without a doubt the worst vehicle I have ever bought. I bought a pre-owned Citroen DS3, in warranty, just over a year ago, and the car has been more at the dealer, than it has been with me, due to a long list of MANUFACTURING defects. These cars are worth nothing and very poorly built. I have had most of my engine replaced, along with a LONG list...

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8:38 am EST
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Citroen ignoring the customer

I bought the Citroen DS4 HDi 160 Sport at McCarthy Citroen Garage in East Rand on 12/09/2011. After a few days I discovered that my car is faulty. I made appointment with McCarty Workshop for the date of 29/09/2011. When I arrived there I find out that the technician could not help me because they have not the necessary software. New appointment has been set up for 11/10/2011 and from that date the car was already eight times for repair in McCarthy Workshop for the period of one up to two weeks for every repair. Each time my car came back after repair from the Workshop, I found that one problem was fixed up then other appeared. From the reason of long distance between my accommodation and McCarthy Workshop as well as the tests after each repairing the milage grew very fast. At present the car has < 9000 km on the clock from which maybe I drove half of that. This car is not any more the Citroen made in France but it is some folding in South Africa. From five weeks the car is again in Citroen S.A Workshop and, I'm still waiting for solving the problem. Regard to information from Miss Jermaine Wood, (Customer Relations Supervisor) the "best Specialists" from Citroen S.A. were working on it and in according to my knowledge the car is still out of order. Citroen S.A. in the meantime rented for me a Toyota Corolla 1.6 basic version (I'm still paying R6500 every month for the luxury car) just to silence me. My demanding of exchange the faulty car for the new one or the repayment of my money was totally ignored. As a result of the existing situation I asked for help my lawyer which sent an e-mail to Mr. Chris Beukes (General Manager of Citroen S.A.) asking him for assist in this matter. Unfortunately to this time he didn't receive any reply.

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johan1999
, ZA
Apr 10, 2012 5:17 am EDT

The WORST bunch of people EVER. Nevermind the Ombudsman that cites an indecisive notion and regard it as final. Then get Citroen SA to tell me I cannot take them to court as the Ombudsman already decided on their lying as undecisive, making it a final lawful decision I cannot contest in court. HOW PATHETIC. The ombudsman is most probably being funded by these creeps and decide on their behalf. NOT EVEN ONCE giving thought on the whole process. So sick of the pathetic bunch of people I want to die.

Good luck with your issues.

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halcyone
, ZA
Feb 28, 2012 3:28 pm EST
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I had the same thing with our Peugeot 207 CC and dealt with the same people.
They were terrible and not interested.
you should also post this on hello-peter.
Out of interest they even serviced our car - said it was fixed, only for it to break down twice - and it turns out that they didn't service it - thought they filled in the log book as they had - the worst service in history and the worse cars to get in South Africa - as a result.

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1:03 pm EST

Citroen Sold completely defective vehicle

In August 2009, I purchased a 1996 Land Rover Discovery from the dealership, dealt with by sales executive Mr. Rudi Janse Van Vuuren.

1.The vehicle was 1 week late in being delivered due to work still being done in the workshop. The details given were that the vehicle was being serviced as well as steering pipe repairs.
2.The vehicle, once delivered, was found to be overheating significantly, and completely seized while on holiday. I had it towed to the nearest workshop for repairs. I was informed that the vehicle needed an exceptionally good service, indicating that this was not done by the establishment as promised in (1).
3.After receiving the vehicle back, the engine cut again, resulting in being sent from one workshop to an auto electrician, and subsequently to Land Rover dealers in PMB, I have been advised that the vehicle will require at least 30-40 hrs repair work and in excess of R30000.
4.Despite calls and letters, no reponse from the dealer.
I have had littleno drive time. I feel that the vehicle has been sold to me unethically, and that I have been victimised in the sale. What can I dosteps can be taken?

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Gueingo
, US
Sep 17, 2010 8:21 am EDT

I took my car to Citroen on Wednesday, 23 September 2009 becuase there was a funny noise on my car that I did not understand. In fact this was not the first time I took my car to Citroen Menlyn for the same problem. On Wednesday in the afternoon when I went to citroen menly to get my car, I was told that they noise that they found on my car was made by the tyres. I found their response not satistying because that was totally different from what i heard and for that matter the noise was still there and did not disappear. This meant that they did not do anything to my car they just thought the noise was made by the tyres. I took my car back to ciroen menly again on tuesday, 29 September 2009 because the noise was diturbing me so much that I could bear it. You know what they did this time they couldnt even look or check my car, i was told that I should change the tyres of my car becuase they are worn out and they create the noise they i was complaining about. The technician who was handling my car was so rude that he told me to take my car somewhere else if I dont understand him. His Manager also came with an atitude that i was confused and dont know what i was talking about.

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Mixtaman
, US
Sep 16, 2010 7:49 am EDT

Have a 2007 C3hdi citroen. Wanted to buy a new car due to the expensive services... I still owe 91K on the car and citroen wants to give me 55K for it... I will never get rid of this piece of stool!

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Sebalino
, US
Sep 13, 2010 12:09 pm EDT

We purchased a brand new Citroen C1 from Citroen Centurion only to find out in hind site that the vehicle's paint is damaged.

This dealer refuses to exchange the vehicle for a new unit, so we have to pay up but does not have a new car. Look very carefully before you sign.

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9:06 am EDT
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Citroen Gearbox defects - wolrse car ever

Dear All,

I bought a Citroen C4 1.6, model 2006 when I was living in Qatar 4 years ago. The car ran smoothly during the 1st 5, 000 Km, during which one time it was recalled for a software update by the agency. Then after started triping by returning the gear to safe mode. I took it to the agency and they said it requires a change of the valve body. I did the changes and then it happened that I must move to Saudi Arabia for a new opportunity. I shipped the car while it was 8, 000 Km on the metter. I used the car in Jeddah for another 2, 000 Km then again the car started triping whith the same problem. I took it to the agency in Saudi to check out and there they adviced me to change the gear. I agreed and paid in cash for a new gearbox. I drove the car for another 300 KM and the car trippied again. the transmission oil leaked out and the the timing belt of the engine defaulted. Now I have a car with 18, 000 Km siting at my parking bay. It requires changes and funds more than its real market value. Did Citroen made this car to run for almost 18, 000 KM. This is the worse car t0 buy ever.

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8:47 am EDT
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Citroen Shoddy service&customer relations

I own two Citoen Berlingo s and have been expieriencing ongoing problems with oxygen sensors. both of my vehicles were worked on in October 2009 & the problems persisted. When i approached the previous dealer(Bedfordview) in late November I was informed that all spare parts had been withdrawn and that Iwould need to make contact in January 2010. In Jan I was informed that there had been a take over and that I now had to deal with McCarthy Peugeot East Rand.

I have had endless problems with both the branch and the customer care departments, regarding service and the continuing oxygen sensor problem and both vehicles are being damaged as well as having extremely bad fuel consumption.

The whole matter is simply to drawn out and complicated to deal with in an e-mail and any help in resolving the problem would be most appreciated as I have not been able to reach anyone in senior management

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3:48 am EST
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Citroen malfunction

Dear Sir
I bought a Citroen car C4 1600 cc from Jeddah, Saudi Arabia model 2006 on the last days of Jan. 2006. Chassis No. [protected] & motor no. 2782820. It was very good but after 2 years it stopped & I changed the aboubinp. When I came back to Egypt; my country of origin, a lot of problems occur. First, I have to change fuses box since about 6 Mns., then after one month, I have to change the pump for the power steering. Then, the air-condition is out of function & they said they have to change the coil of the air condition. Now the car did not complete 4 years & only it makes 69, 000 Km. Is this the normal to change all of these things in 4 years? I have before Nissan Sunny in which I did not change anything for 12 years until I sold it just because it is old. Please tell me if this is usual as I spent a lot of time & money every now & then.
I send this e-mail to your agent in Saudi Arabia, they said that you have to send the history of the car in Egypt. However, after I send it, they said, you can contact company by yourself. I have sent a lot of e-mails to the company in France with no even a single answer!
Thank you
Professor Dr. Ayman Gaafar

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4:39 am EST
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Citroen incompetent

lie about everything.

They currently hold my money for spare parts they made me buy which was not required.

When car went it - money left in car disapperaed.

Not able to fault find. play around looking.

Never respond to emails nor calls

Not organised.

No way they should hold Ciroen dealership.

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Vasili Mackay
, US
Aug 16, 2013 3:59 pm EDT
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Ashok - Citroen is a great car - But it appears that you are the one doing the wrong thing : You said that there is a fault in the car, but that they were not able to find the fault - Have you heard this happening with a Toyota. Why on earth would you even consider going on a french car - That was the very 1st wrong decision - Why would you leave money in car which is going into a workshop which employs 100s of employees...Again that's a wrong move.Ashok, you need to get rid of this Citroen of yours - you will lose money - because it has an awful re-sale value - but you will gain self respect because you did what is good for you & for your purse.Get yourself a Toyota & you will never have to come to this website again...unless you leave money in your car again.

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1:46 pm EST
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Citroen BAD MANUFACTURING

kindly not that i bought new c4 from egypt on april 2007 and after one month there was a problem in oil level
so i went to your egent in egypt (ezz el arab) and they told me there is nothing appear the threre is a problem on oil so i put 1 kilo oil . and after 2 monthes the problem they told me that the oil mobile 1 Evaporate, so i have to use total oil, so i do ..after 2 monthes the same proble happened, so i went again and again to ezz el arab and same answer your car is perfect and there is no proble except that the oil Evaporate.

so i beleive there solution and every month i put 1 kilo oil .

now and after 16 monthes the disaster happened
they told me that inside my engine the 2 valve was broken and Cylinderwas destroyed .so i have to pay a larg amount to fix Bad workmanship
this is your reputation citroen ?

i was one of the fan of this car and your company but now im disappointment .

u must know that this

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Mustafa Amin Agha
, EG
Nov 20, 2009 11:01 am EST

I agree with u .. :S

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3:39 pm EDT
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Citroen Hidden Costs on Diesel cars

BUYERS BEWARE
Citroen are selling some of their diesel cars that are manufactured to include a FAP exhaust filter system.
Cars with this system will give approx 10% less MPG especially when used on shorter journeys. Worse still is that when the car reaches a certain milage, Citroen will charge you up to £700 to have this system serviced. YOU HAVE BEEN WARNED
Before buying, new or used, always check that your intended purchase does not have a FAP filter fitted.

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Matef85
Cairo, EG
Apr 11, 2023 10:21 am EDT

I have problem in oil in my car since i bought my car as i need to add oil every 1-2 months and the 10km oil lasts only 3km and the center in egypt couldn’t find a solution till now

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Randa Estefanos
, US
Apr 03, 2023 6:55 pm EDT
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Car model C3 2021

Chassis no. 4000693 /motor no. 1704645

A/C broken down from last november2022

Agency in Egypt didn't help to fix or proved the the new part till now.

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Dave Giddy
, US
Nov 22, 2022 10:14 am EST

Bought my c3 in Cyprus new in 2013,a 2012model. 60000km only carefully driven, but the timing belt has slipped causing very expensive damage to the valves, and possibly other damage.

Normally timing belts are recommended to be changed at around 100000 km, so I'm most disappointed that this has happened after such a low mileage

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Nermin Afifi
Cairo, EG
Oct 11, 2022 2:31 am EDT
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My leather seat cover for my car (Model 2021 C5 shine) peeled off from the joint and my car is still under warranty, unfortunately my local agent stated that it is missused and he will not do anything, i want clear clarification how they considered misused and it clearly at the joint which is very tight and at two different areas

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Nermin Afifi
Cairo, EG
Sep 26, 2022 7:32 am EDT
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Citroen contacts

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