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1.4 10 Reviews

CiTrades Complaints Summary

1 Resolved
9 Unresolved
Our verdict: With CiTrades's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:25 am EDT
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CiTrades VIP trading account

CiTrades Case (Crime Reference Number NFRC [protected])

I have been dealing with CiTrades for about 8 months, in that time I have deposited over £30000 in dollars which has been held in an Auto trading binary managed account. The account purports to have a win rate of over 70%, which in my experience it does not.

The balance of my account is now $0.

Here are a few of the low points

Absolutely appalling lack of communication, I never got through to my account manager, (Initially Justin) often trying 5 or more times per day without success. Email were rarely answered.

Justin traded my account without a stop loss losing over $50000 overnight. His reaction to my consternation when I eventually contacted him was to suggest that I double up and take advantage of an insured trade to recoup some of the losses, this I stupidly did throwing good money after bad.

Justin was removed as my account manager and replaced by Mark Preston who introduced himself as the Recovery Manager and announced that he would rebuild the account balance if I would only deposit another $10000. Having put £30000 into the account with no return I declined, whereupon he said that he could still recover the balance but that it would take longer, this he estimated would be about Jun/July 2016.

Mark changed my account from a VIP which returned 10% of investment for a loss and 100% of investment in the event of a tie to a standard auto trading account with no benefits. This he did without consulting me.

Under Mark Preston Recovery Manager’s management the balance of my account was reduced to less than $0 during this period, despite daily attempts to contact him, he eventually contacted be after the balance was below $0 to say that he had been in hospital, two days later I could not access my account and I have had no further contact with Mark Preston.

This catalogue of negligence took place from Oct 2015 to Jun 2016 during which time my account turned over approximately $1000000, CiTrades got the brokers commission from these trades and resolutely failed to manage my account I consider that they have broken their contract with me by not supplying services as advertised and that they should refund all monies deposited.

Desired outcome: restoration of all funds invested

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Amy G. Vest
Amy G. Vest
St George, US
May 08, 2023 4:47 pm EDT
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It is the worst trading platform ever, and I would not advise anyone to venture into Citrades for investment.

Making deposits is the easiest part about them, but they will never allow you to pull a dime out.

After trading for a while, my profit increased immensely, but they wouldn't allow me to withdraw.

I sent them emails frequently for a resolution, but they didn't respond, which makes the whole show a scam/p0nzis.

I lost tons of money to Citrades, which makes me sick every time I remember.

Around late March 2023, I stumbled on an article someone on this website made about a lady called Paige McCubbin. Not that alone; some of the comments from others said she has helped them and other victims of fraud get every dime they sent to scammers or companies like Citrades back to the victims.

I reached out to Paige McCubbin on Telegram; her handle is Paigecubbin. Within four days, she successfully recalled my funds from Citrades and had them wired to my bank.

To save you from much stress, you should have a private conversation with Paigecubbin on Telegram.

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Christian Keane
YARROWFORD NSW 2370, AU
Jun 03, 2023 3:10 pm EDT
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Thank you, Amy, for recommending Paigecubbin. With her assistance, my funds that had been lost to Citrades for a while were sent successfully to my bank.

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David Genders
Fort Wayne, IN 46802, US
Feb 01, 2024 8:21 am EST
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I appreciate you writing this article about Paige McCubbin because she helped get my money back.

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6:20 pm EST
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CiTrades CiTrade SCAMMED ME 90,000 USD

I invested $90,000 to CiTrade VIP Programme but when I tried to transfer the money to my bank account, I was rejected and told to contact support.

Support asked for more documents, which I sent; I was promised a quick review, but they lied to me; they took months to respond to my emails; and every request to withdraw was rejected.

I recently read a thread on this website about Paige Mccubbin and how she has been assisting individuals like me in reclaiming their money from con artists.

I messaged her on Telegram using the name Paigecubbin. Short version: she was able to reclaim my money from CiTrades and have it transferred to my bank in less than four days.

I'm writing this post to raise awareness for anyone else who might be in a similar circumstance.

Never again will I use CiTrades.

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Logan Permewan
Saint Louis, MO 63123, US
Feb 23, 2024 9:37 am EST
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I'm happy I came across your post.

I received my money back thanks to Paigecubbin.

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7:37 pm EST
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CiTrades CiTrades refused to let me withdraw my funds and close my account.

On the below dates, I wired the said funds to CiTrades. I requested several times to have money sent to me. CiTrades stalled and wouldn't send me any of my money back. I'm attaching bank statements reflecting the funds wired to CiTrades via Fast Gate LTD.

In previous communications, I've sent documents. If you need more, please call so I can help provide whatever you need.

Anthony Rossi

[protected]

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Update by Anthony Rossi
May 26, 2023 7:11 pm EDT

Paige McCubbin Funds Recovery requires a $ 3,000.00 deposit. Then when they allegedly recovered my investment, they came up with twice the amount I invested and a Transaction Cost of $ 68,688.20. Then they wanted a $ 15,000.00 commission before they will transfer the recovered funds. Has any had these same experiences?

Update by Anthony Rossi
Mar 17, 2023 2:10 pm EDT

Please advise if you need more information.

Update by Anthony Rossi
Jan 04, 2023 1:19 pm EST

I received an email that you can help me recover funds invested with CiTrade. In 2016 I wired $ 200,000.00 to CiTrade. I subsequently had my credit card reverse $ 13,000.00. Can you help?

Anthony Rossi

18111 White Wave Ct.

Cypress, Texas [protected]

[protected]

Update by Anthony Rossi
Jan 04, 2023 1:37 pm EST

I have attached a copy of my Texas Driver's License.

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Keith S. Schroeder
Keith S. Schroeder
Hattiesburg, US
May 08, 2023 5:43 pm EDT
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Hello Anthony, I was a victim of the Citrades scam for years.

Not until I read a post about Paige McCubbin two weeks ago did I realize that she has helped many individuals who have been defrauded get their funds from the fraudster and have them sent to the victims.

She helped me with my Citrades situation; every penny I sent to Citrades was deposited into my bank account within three days after I had a conversation with Paige McCubbin.

You can reach out to her on Telegram; her username is Paigecubbin.

This is the most effective way to get everything you lost to Citrades back. You should reach out to her.

 

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Is CiTrades legit?

Our verdict: Complaints Board's thorough examination reveals CiTrades as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, CiTrades stands out for its commitment to quality and security. Clients considering CiTrades should delve into its customer service record to gauge compatibility with their expectations.

CiTrades earns 91% level of Trustworthiness

Perfect Trust Endorsement: CiTrades achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CiTrades. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for citrades.com can be seen as a positive aspect for CiTrades as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of CiTrades's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Citrades.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Citrades.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up CiTrades and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on citrades.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While CiTrades has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to CiTrades. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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7:39 am EDT
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CiTrades Binary trading

I have two accounts with Citrades, with an address in London. But, they could be anywhere. I have a total of about $ 400, 000.00 US in the two accounts ($ 50, 000.00 and $ 350, 000.00 in the VIP account). When I first invested in June 2015 and January 2016 (respectively) with them, the online reviews were good. Then, in June of 2016, the reviews were changed to not recommended. This was too late for me.

In the VIP account ($ 350, 000.00) is alleged to be invested for one year before withdrawals. The have stopped trading in this account. I suppose because of all the emails I've been sending.

They respond to neither, emails or chat messages. Phones are placed on hold until the line is disconnected.

In the smaller account, there are no such restriction for withdrawal. If there are, I've completed the restrictions with all the daily investments.

Late May 2016, I requested a $ 10, 000.00 withdrawal. It took almost over a month (6 July 2016) to receive. They said they sent the funds to the wrong account.

In June, I request a withdrawal of $ 3, 500.00 per month. The broker, Mark Preston (not sure if this is his real name), said he would process the withdrawal immediately. The funds were withdrawn from the VIP account by accident so, the withdrawal was canceled, because the funds were required to come out of the daily trading smaller account, which has no restrictions.

For weeks, I have called dozens of times, only to be placed on hold until the call is disconnected. I've sent emails, chat messages, and a fax, with no response. Mr. Preston, who use to call regularly, calls no more.

I understand that they are not regulated, but I've heard that Interpol and the Commodity Futures Trading Commission has some authority.

I'm going to be persistent. Maybe if more began complaining to both, we might get something done.

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jeremy Palafox
atlanta, US
May 10, 2022 11:28 am EDT
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Thankful for the help of ftcrefund on telegram. I had invested over 150k with this platform, long story short i was being scammed, a friend introduced me to FTCrefund team lead who was able to assist him with his refund. all you have to do is go on telegram and search ftcrefund TO GET YOUR REFUND PROCESS STARTED WITH. Thank me later

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Philip A
, US
Jan 22, 2022 1:02 am EST

I have Invested $60k with this website. I'll try to withdraw a little, but they keep telling me to come up with another $15k in order to become an active investor. I kept on requesting if not for my colleagues who recommended The team at coinrefunder@ gmail.com is absolutely amazing. They have been able, with some time, to identify the people that had defrauded me through a scams platform, with very in depth, technical research that allowed for these scammers to be identified.They have also pointed me in the direction of specialty recovery companies to get my funds back, which is looking pretty good so far.
Would definitely recommend their services.

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12:26 pm EDT

CiTrades Binary Options

NEVER EVER EVER PUT YOUR MONEY IN WITH THIS COMPANY. I invested a substantial amount of money with this company in their VIP Programme. My Account Manager was Steve Phillips. He is a complete snake and liar. He was very responsive until I invested my money. They have lost a good amount of my money on trading and trying to get a new account manager has been going on for 9 months.

I invested last April and the account has not been traded since August of 2015. Their customer service people are pleasant but NOTHING ever happens when you call.

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Lucas Elias
Riverside, CA 92501, US
Jun 03, 2023 3:30 pm EDT
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I wouldn't recommend anyone investing on Citrades because it is the worst trading platform ever.

Although it's simple to make deposits, you can never withdraw money from them.

My profit significantly increased after I traded for a while, but they would not let me withdraw.

I frequently emailed them asking for a resolution, but they never replied, making the entire show a scam/p0nzis.

I lost a ton of money to Citrades, and every time I think about it, I feel sick.

I stumbled across an article on this website about Paige McCubbin sometime Recently. Not just that; some comments from others claimed that she had assisted them and other fraud victims in getting every dollar they had sent to con artists or organizations like Citrades returned to the victims.

I messaged Paige McCubbin on Telegram; her user name is Paigecubbin. She successfully recall my funds from Citrades within four days and wired them to my bank.

Talk to Paigecubbin on Telegram for assistance.

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6:13 am EDT
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CiTrades Withdraw

I have tried to make a withdrawal from my account now for more than a week. I am blessed to get to do jack but then it became a stop. They refuse to respond to emails and phone calls. Watch out for this company for they seem completely frivolous.

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12:06 am EDT

CiTrades Binary Option Company does not allow withdrawals

Since 9/9/15 I have been trying to get my money out of the account (currently 10/29/15); after having surpassed all turnover requirements. They simply do not respond or send an automated email. Once your money is in it is gone (unless you hire legal help). Specifically, my asset manager, Danial Diamant, has never replied to my withdrawal request and again, IT IS MY MONEY. Put your money in and never expect it back without a legal battle. This is thousands of dollars that I am speaking of, but whether it is hundreds or thousands, BEWARE!

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Anthony Rossi
Anthony Rossi
18111 White Wave Ct., Cypress, Texas 77433-7042, US
Nov 06, 2016 6:39 pm EST
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Where did you find legal assistance?

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Dan Salamone
, US
May 26, 2016 5:35 pm EDT

they screwed me but good. they fraudulently signed my name to a credit card authorization for the tune of $ 4000. I contacted my credit card company and CI trades fought me and sent over this fraudulent authorization as evidence. My credit card company believed them although I sent them copies to prove otherwise. they said work it out with the merchant, to which we know you cant do with these ###. Stay away!

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11:19 am EDT

CiTrades Scam-they make sure you never get your money.

Submitted a withdrawal request on 9/8/15. Continued to check on status daily only to be told that "Don't worry, it's on it's way" to a lady by the name of Martha Smith telling me "Please submit another withdrawal form, I can't find your last one.", then finding out today that "OOPS, Autotrader lost all of your funds, so your account is empty."

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3:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CiTrades Scam

I wrote to this company:

I have called and asked to speak to a manager three times and been rudely disconnected by Josh, and unnamed Indian dialect person and someone who refused to identify by saying, "yeah you were on the chat line".
1. I refuse to email private information, copies of cards, mail etc.
2. If this crap is required then you are required to tell us up front before you even allow an account to be created.
3. When someone asks for a supervisor more than three times and you continue with the "CANNED" upsell and resistance it pisses clients off even more.

THIS IS A MANGERS RESPONSE:

I assume you can read English . When you signed up with us you checked a box. That box says you agree to terms and conditions of our company.
To see conditions please go to our webpage where it indicates terms and conditons click and you will realize that we require all our clients to provide us with these compliance documents to protect you and us from potential fraud.

I would love to refund you your money as you are not really happy with us and we quite frankly don't want you as a client either but I cannot according our terms send you your money back without. Computer won'y let me
so you either do or do whatever you want to.

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Scammed Again and again
, US
Feb 03, 2017 11:32 pm EST

I too lost a huge sum of money to these guys. Most Binary Trading brokers are crooks. Someone should get them stopped. If you file a class action lawsuit let me know I am willing to help..

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1234Johnson
, US
Jan 04, 2017 9:44 am EST
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I agree with all the complaints and it is just the sad thing to gave your moneyto this company and all you get from them is lies and more lie on top of all the up and down only to be told more lies we should do a class action lawsuit.

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John Hortten
, US
Sep 29, 2016 6:54 am EDT
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I'm sorry I meant start a classroom lawsuit against Citrate? They have stolen too many people money including 5000$ of my own. There have to be justice somewhere in the work. Please someone help!

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John Hortten
, US
Sep 29, 2016 6:47 am EDT
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If it's anyway that someone can start a classroom lawsuit against Citrate? They stole 5000$ from me too. If anyone find out any information or any suggestions, please contact me at jhortten@gmail.com. Please someone help us get our money from these crooks. And I mean Crooks!

Anthony Rossi
Anthony Rossi
18111 White Wave Ct., Cypress, Texas 77433-7042, US
Sep 05, 2016 7:24 am EDT
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I've have the same problems. Last week, I contacted INTERPOL, waiting for a response. It'll take a few weeks, or longer, I'm sure. I'll contact CFTC next. They have over 400k of my money and I assume they believe it belongs to them. When I first began investing with them in mid 2015, they were rated as good. In June 2016, they were black listed. It went downhill from there. There's no telling what they're doing with our funds. Terrorism funding, anyone?

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Rance Rogers
, US
Aug 09, 2016 12:34 pm EDT
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My experience is the same as all of the others. They absolutely will not give your money back, even if you comply with all their demands. I couldn't talk to anyone or get an answer to email. Anybody that does business with them is just giving their money away. It's a shame that they take that kind of advantage just because you want to make a little money. That's the way scams work.

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Davidzog
, US
Jun 10, 2016 6:32 am EDT
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They might not be in England, but in Israel, please contact CFTC asap, also check their Red Listed brokers,

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Jocke_T
Tullinge, SE
Mar 20, 2016 6:32 am EDT
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This Citrades company should be investigated for fraud and false advertisement plus very bad customer services. Group of thieves !...
Impossible to make withdrawals. As soon as you request a withdrawal they will stop the company to respond to emails and phone calls. Discovered in retrospect that the company does not specify the address of where they are located in England.

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Willie gene
, US
Oct 18, 2015 8:53 am EDT

I feel that they as stolen my money.

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Willie gene
, US
Oct 18, 2015 8:50 am EDT

I was working with an agent called Josh Howard and he told me he could double my money in two weeks, So I sent him by bank to bank 5000.00
dollars to the account in about a month it was down to 4989.00 so I called him and ask for a withdraw and we got into a augment he hung up on me.
in two days all my 5000.00 dollars was gone. and that was my last moneys.

ComplaintsBoard
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3:21 pm EST

CiTrades Refused my withdrawal request

Don't use the services of the website www. citrades.com. Some unknown man refused my withdrawal request, but later they blocked mu access to their website. So I lost money and time and haven't received anything in return. I tried to contact them, but I have no their phone and all emails were returned to me. So be careful if you use this website or leave comments if you had horrible experience with this company.

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Chelsea Conrad
Tacoma, WA 98402, US
Jun 03, 2023 5:22 pm EDT
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Citrades is the worst trading platform ever, so I wouldn't advise anyone to invest there.

Despite the ease of depositing money, you are never able to withdraw it.

After I traded for a while, my profit increased significantly, but they would not let me make a withdrawal.

The entire show is a scam/p0nzis because I frequently emailed them asking for a resolution, but they never responded.

I suffered a great deal of financial loss thanks to Citrades, and the thought of it makes me sick.

I stumbled across an article on this website about Paige McCubbin sometime Recently. Not just that; some comments from others claimed that she had assisted them and other fraud victims in getting every dollar they had sent to con artists or organizations like Citrades returned to the victims.

I messaged Paige McCubbin on Telegram; her user name is Paigecubbin. She successfully recall my funds from Citrades within four days and wired them to my bank.

Talk to Paigecubbin on Telegram for assistance.

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unhappy camper citrades scammers
Hughson, US
Mar 19, 2015 6:02 pm EDT

I tried to use citrades services. I had account opened and the nclosed. I am unable to withdrawal my money. I have been told to contact accounting to get a refund. I don't expect to get my money . later i find out the account is not regulated in the United States.This company is a scam. Stay away!

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