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Citizens Bank / no resolve of issue

I had a student loan from 8+ years ago that was forgotten. Over the past 7 years, I have not been contacted once by Citizens Bank or any third parties regarding this loan. After umpteen years of being a loyal customer, all of my money was removed from my account. I called the customer service hotline and stated I could have made arrangements to pay if I had prior notice, but was told I would receive no help. I stated that I had utility bill checks in the mail and have no money now to cover these bills, nor can I get food for my daughters, and there was no compassion at all. I can not believe that I am being left with absolutely nothing in my account. How can I provide for my children. I would have been completely fine with making payments to them if I had only been forwarned. Shame on you Citizens Bank!

Su
May 29, 2018

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