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Citifinancial / Customer service

1 IL, United States Review updated:
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My friend and I both have this company and the same kind of treatment. They are rude, pushy, and liers. For my friend they took a check over the phone from her husband but it was set to be cashed two days before payday so she called and told them the day had to be two days later or it was going to bounce, they wouldn't and yes it bounced. AS FOR ME I was behind a payment behind because I was taking care of my dying mother at her home, and was trying to pay both mortages because family & renters shafted us. I called them to let them know the situation they said that is fine and just give them a check for the last day of the month to stop all of the harrassing calls and if I don't have it just call them and tell them to not put the check through. So I received my incom tax two weeks before the check was suppose to go through and made a payment plus extra. Called Customer service and told them to cancel the other check that was supose to go throught the last day of the month, She said that that payment would go towards the following month then. WELL needless to say it didn't it was all applied to an $1800.00 Hazardous insurance they decided to put on my account when I already had insurance. Then they would call work six plus times a day to say I am late. When I brought up what happened more or less said tuff and I still need to come up with this money they would investagate what happened but to save our credit and stop the calls we needed to pay it upfront. Well I didn't have that extra money. SO GUESS WHAT WE ARE NOW IN FORCLOSURE because of their mistake. Sucks for my credit but Lucky for me my mother had the trust to her house in my name, Still have a payment on her house but Countrywide is much better to deal with and much more understanding.

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  • Tr
      30th of Jul, 2008
    0 Votes

    they did basically the same thing to me. the worst company ever

  • De
      1st of Aug, 2008
    0 Votes

    Citi customers can file a lawsuit against citi. Don't let them intimidate you by reminding you of the contract, because by law, a contract cannot be one-sided. also if they break the contract themselves, it becomes null and void. So talk to a lawyer and inform the lawyer of this site and other complaints against citi.

  • Re
      12th of Aug, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    Contrary to what some people have said on here, I am not trying to be one of those people I mentioned above. My company is a nationwide company that provides services for people that are at the end of their rope. One of the helpful things that we provide is letting you know, before payment for service, if we can assist you and if we can not. If we can not, we tell you why not and what can be done to allow our company to assist you. Most companies won't do that, but we will also give you the reasons why exactly so that, if you should choose a different service, they will not be able to scam you. Now that's a way of saving money too.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is
    and if not for you, best of luck. In all your endeavors.

  • Am
      25th of Aug, 2008
    0 Votes

    Dear Sir/madam,

    I, Amit Sharma have financed my Hero Honda Splender+ from Citifinancial on May 31, 2006. Last month my installments completed but I've niether received documents regarding the same nor any call from your end.

    Kindly call me to solve the matter.

    Amit Sharma

  • As
      15th of Sep, 2008
    0 Votes

    Dear Sir,
    I am getting a sms that Account no - 14992513, payment is due in my cell no . 9903733364, I m not belongs to this . so pls, try to contact me asap.

  • Sa
      9th of Jul, 2009
    0 Votes

    This company has no Customer Service what so ever, I was unfortunate enough to have to move out of my home at short notice and find somewhere to stay, as it was not a permanent address I did not up date my account with citi. I continued to pay them the amount each month which was a set amount on the same date each month, well when i finally did change my address I found out that they work on a 23 day cycle os the payments had only been paying late fees for the three months. I explainied the situation but no one was interested and no one coulf help they said that i had to pay the outstanding balance and they could not waive any of the late fees, so i agreed to pay the late fees and brought my account up to date only to find out that they had changed my plan for 0% to 30% I called and was told that this cannot be changed back.

    This company is not caring and does not want to help even if customers are willing to work with them. DO NOT USE THEM THEY WILL SCAM YOU AND THE STAFF ARE EXTREAMLY RUDE AND TREAT YOU LIKE A CRIMINAL.

    Also the harrass you with constant phone calls sometimes 8 times a day.

  • Ke
      23rd of Nov, 2009
    0 Votes

    My name is Kevin J Massingill. Since Oct. 5, 2009. My wife and I have tried to pay our car payment over the phone. We would get a confermation number and told everything has gone through. We made several attempts several reps. same answer. My wife contacted her bank only to find out that her bank has no record of Citi Financial processing the payment. We had tried to set up our payment on auto pay. No luck. I have had no troubles in making a payment this way. Until Citi Financial Auto. It has been an uphill battle to get them to process our payment. My wife and I are trying to keep them from hurting our credit because of Citi Financial Auto. Kevin J Massingill

  • Jk
      16th of Jul, 2010
    0 Votes

    I started my phone calls to CitiFinancial Customer service 6/14/2010. I called 800-992-6235,
    800-485-1750, 800-995-2274, 888-350-9063, 866-867-7967, 803-835-2421, 803-835-3009,
    888-350-9064, 888-350-9063, 803-835-2421, 800-486-1750, 800-331-0500, 888-282-4801,
    800-486-1750. After trying each of the numbers I was repeatedly told no one could help me. Until I contacted one of the numbers twice and spoke to two different customer service reps who told me - that due to the circumstances, I could request a temporary or permanent hardship amendment from the department that handles it, The Auto Department, who then transferred me to the Collections department. I called again and was told no one there could help me and they gave me another number. This went on and on. I finally told them I wanted to talk to a Supervisor, Manager or District Manager. I told them that I would wait forever if I had to. Once again I got disconnected. I called back and got another customer service rep and I explained everything again and requested a Supervisor, Manager, or anyone who is in charge there. They once again put me on hold and low and behold they gave me an Angela Snyder. I got disconnected again. I called back and requested to talk to Angela Snyder a manager at yet another number 1803-835-3009. I called that number while on the phone and she actually answered the phone. Lucky me. She went over my request and said she would walk it herself to the department that made the recommendations and see what could be done. She said to check with her the following Tuesday, on 6/29/10 and gave the times she would be in meetings. I started calling on Tuesday and left a message, thinking finally someone who will be calling back. I have not heard from her since. I have left her several messages and here it is 7/16/10 and still no return call. CitiFinancial's customer service in the worst on I have ever had to deal with. I am in the customer service field and if any of us treated the customers that way we would be fired on the spot. Look at what it does to a company’s reputation. Oh yeah they have to care about customer service. They treated me like I didn't matter to them. Well if they do that to me who else are they going to do it too. If someone asked me I would tell them “Never” get involved with CitiFinancial.
    I called again 7/16/10 before I started this and asked for an officers phone number, once again could get nowhere. I did find out from 800-922-6235 CitiFinancial was sold to Santander Consumer USA.

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