Citifinancial / Customer service
My friend and I both have this company and the same kind of treatment. They are rude, pushy, and liers. For my friend they took a check over the phone from her husband but it was set to be cashed two days before payday so she called and told them the day had to be two days later or it was going to bounce, they wouldn't and yes it bounced. AS FOR ME I was behind a payment behind because I was taking care of my dying mother at her home, and was trying to pay both mortages because family & renters shafted us. I called them to let them know the situation they said that is fine and just give them a check for the last day of the month to stop all of the harrassing calls and if I don't have it just call them and tell them to not put the check through. So I received my incom tax two weeks before the check was suppose to go through and made a payment plus extra. Called Customer service and told them to cancel the other check that was supose to go throught the last day of the month, She said that that payment would go towards the following month then. WELL needless to say it didn't it was all applied to an $1800.00 Hazardous insurance they decided to put on my account when I already had insurance. Then they would call work six plus times a day to say I am late. When I brought up what happened more or less said tuff and I still need to come up with this money they would investagate what happened but to save our credit and stop the calls we needed to pay it upfront. Well I didn't have that extra money. SO GUESS WHAT WE ARE NOW IN FORCLOSURE because of their mistake. Sucks for my credit but Lucky for me my mother had the trust to her house in my name, Still have a payment on her house but Countrywide is much better to deal with and much more understanding.
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