I fell a month behind on my car payment, because of financial hardship. Citifinancial contacted me because of the lateness. I informed them that the check had been sent in the mail. They were not satisfied with that and I was told that I was lying to them. I was told by the manager (his name was Daniel) that if I didn't give him a payment over the phone that they would come and repo the car. I asked him, the car is only 1 month late and the payment is on the way to you. He said, "don't tell me about your problems, I'm not interested in them." With that, I then canceled the check that I sent out and FEDEX a new check to them. Call Daniel and gave him the FEDEX tracking # and the check # with the amount. He told me that was not good enough and I can be sending him a blank check! He was very rude and ignorant. I have never in my life dealt with such a horrible company! I waited to the FEXEX to be delivered the next day and contacted Daniel. He told me, yes the check was there, but as far as he was concerned he didn't have it because it was not posted to the system and he still was going to take the car! He told me to make a payment over the phone and that would stop the repo! I asked him, how can you repo a car when its only a month late and you have the payment in your office? He told me that he didn't have time for me and that he was done talking to me!
Real nice business Citifinancial! I'm getting ready to trade the car in and never deal with them with anything ever again! They are horrible!!!