My husband is in the military and we had to ship our pov overseas. We called to get a release letter auth us to take the pov. We faxed in all required documents as they requested. The call center is overseas and the employees would hang up on us or transfer us. The are completely unethical and rude. We could not ship on the car and now have no car overseas since they did not believe in assisting their customers. It took me a week of nonsense of getting hung up on and every time I called they would say oh it takes 24 to 48 hours to receive a damn fax. Maybe these companies should think about keeping their call centers in the United States and giving a damn about the people that serve their country. I strongly encourage any one that has loans or business with them to leave this horrible company.