Citicards / Bank Of America / neglecting complaint
this is chaitanya kumar. on april-16-2009 i erroneously made a bill payment to my citi card from my bank of america account. i was trying to dispute this payment and was calling my banker..BOA and the citi cards..every time i call different executive from both sides give me different reason its been two weeks and i did not hear any thing about my dispute and every time i call no one is respecting my time. iam frustrated with this service of both banker's. what i came to know from this is they only care about the money they want and ignore the customer completely after that.
the amount of payment is 650$ and i do not mind even though they take forever to dispute they money. But what happens if something like this happens with hard earning poor people of the country. i kindly request some one to take a stringent action against these banker's so this kind issues do not repeat any more.
please some one do understand how frustrated i am..i try to call them every time it kills an hour of my time at work to go through all the verification and things and finally i hear from them is we can not help you now..call back later...
please kindly some one look in to this issue.
thanks and regards!