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Citicard / Incompetency

1 United States

Cancelled card via Telephone. Card had 0 balance. Spoke with an individual with an Indian accent so thick I thought I was talking to "Peggy". Peggy insisted I had a $69 credit. I insisted that I did not have a credit balance. He indicated I could only close the account if he sent me a check for $69 - I agreed. 6 months later, I received notification from a debt collector for an unpaid balance on my closed Citcard. NEVER received any billing or correspondence from Citi. When I attempted to call Citi, I was transferred to the debt collector. I wrote Citi and received no response. They have dinged all 3 credit reports. ABSOLUTE ### - THEY COULDN'T CARE LESS ABOUT CUSTOMERS. They should seriously change their name to [censored]IBANK.

Randy Irwin
Minnesota

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