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Citibank is absolutely terrible!
This is just to inform you of my customer experience with Citibank. There customer service is absolutely rude and they steal money from you informing you that you never made a payment. I have never experienced anything in my entire life, with a credit card service like Citibank. They are absolutely terrible and I hope their ratings go down.
Unacceptable behavior and business practice
This is the message I sent to Citibank, I forwarded it to Good Year as well as Conrad's, I do believe your business will suffer with continued association. Unless people take the time to follow up Good Year is the name that is smeared by this kind of service. Citibank doesn't suffer. I know I will be hesitant to do business again because of this. I will seek out another Center that does not do business with Citibank where I can get a 90 days same as cash card to use.
After approx. 5 years I returned to Good Year for car service. I last used my Good Year credit card in 2002. Tuesday 6/5 at Conrad's of Elyria Ohio Broad St. store, I had tires put on my car as well as maintenance done, I re-applied for a card only to be told I already had an account, it was re-activated and I was given an acct. number over the phone to give to Conrad's to pay for my purchases. Wed. 6/6 the number I was given was refused, again we call only to be told I need to re-apply, which I did only to be told I already had an account. We then call and speak to Brandon who apologizes. He states I can now run my card number to pay but he isn't willing to discuss the time I have devoted to Good Year now, he passes me to Whittaker, who states I will be compensated, but doesn't say how, and takes my credit card app. data a third time, states he will fix things and call us back. We waited until 1900 for a call that never came , Good Year at this point owes me for 2 hrs time ($60) and if I have to spend any more time on the phone or at Conrad's taking care of this that figure will increase. While I am happy with Conrad's service I will have to think about using them in the future because of their affiliation with Good Year and the unacceptable treatment I have gotten from Good Year. I will not spend the kind of money you are asking for service and then spend hours of my time trying to pay you. We are now on day 3, I have found out that it is not Good Year that owes me, it is Citibank. I just spoke with Lisa, who stated she was also in contact with Whittaker, stating that he tried to call back and could not get through, we were in the store until 1845 or 1850, no call. Will not discuss compensation of my time spent trying to clear up this comedy of errors. As far as I'm concerned Citi Bank owes me $60, which is approximately what 2 hrs of my time is worth. That is approximately how much time I have spent either on the phone or waiting for Citibank to return calls. I will be sharing this story with Conrad's and Good Year and suggesting that their business will be irreparably damaged by continuing any association with Citibank. This behavior and business practice is unacceptable and I will not tolerate it.
Foreclosure of the personal loan
This is related to a loan acquired by me from CITIBANK on 30 Aug 2005, and the first EMI was Debited sep 2005,I had asked for the foreclosure and gave you a months notice on 12 Feb 07 and called you on 22 March 07 for the O/S informed 31,503.26 /- and i had a DD made for the same amount and gave the request for the pickup as informed by CALL CENTER AGENT but it was not picked.
I HAVE SPOKEN TO ONE OF THE AGENTS TODAY AND SHE HAS GIVEN ME THE AGENCY'S NO [protected]-[protected] AND TOLD ME TO RING THEM AND GET THE PAYMENT PICKED.
I HAD CALLED THEM MANY TIMES AND GETTING HARASSED BY FALSE PROMISES BY CITIBANK AGENTS.
Stay way from this company!
Credit card never issued
As my card expires in October 2006, since now I haven't received my new card,and also their officer always verify my a/c and ask me to wait for more than half an hour. I have called them more than 60 times. But all vain. So now I don't trust this bank anymore.
I am disappointed with the service which I am getting from Citibank. I received salary on my account today on 31/12 but you guys blocked 13864/- on my account because I have not paid my credit card bills but you are unaware that I have spoken to your collection guys from last 3 years and I have informed that I am not well and I need a payment plan. but no one came back to me. my email address my phone no is updated in your records. but no one called me up. and today without any information you blocked my salary. I am on medians and I need that money but why will you care but i am going to write to the CEO of Citi bank(Michael Corbat) about the services I am getting from Citibank . I know he will understand my issue. I want my money to be unblocked and I want some payment assistance if you can’t do anything I will take legal action because it is my money which you have stopped without and information. I will give this information to new York times and to Indian newspapers as well. My wife works in New York times.
name azhar
[protected]
new delhi
I have a horrible tale to say about Citi bank...They have the most careless customer care people in their team. I had availed a credit card some time back and took a loan on the card. After some time i wanted to foreclose the loan, so they gave me closure quatation for arriving at the final amount. I had prepared a cheque and submitted, but for 10 days the cheque had not come for clearence in my a/c. i repeadly asked can i come to any of the branhces to close the a/c, they clearly told me its not possible and drop the cheque in ATM. Now these idiots are so cunning they kept my cheque on hold until my due date which was 8 days after i had dropped the cheque in in the drop box...clear sign of cheating people to make unhealthy money. The normal money lender goondas are better than these guys if we have to pay more in interest.
I am fed up with this issue, every month again they are sending me mails stating that i still owe them money since i have not paid their money on time.What justification do i have to prove my innoscence, when i could make a huge chunk of amount to close their card why will i create an issue for few thousands. I just dont want those banks to make that kind of money and blow their belly out.
If anyone of the same case and over come this situation please do let me know how this can be handeled. i dont want these banks to cheat common man like this.
My name is Krishna kumar and mail id is krishnakumarkr@rediffmail.com also call me on [protected].
please do help me in this issue.
Regards,
Krishna.
To,
The Customer Care
Citibank UAE
Sub Miss-commitment by Citi officer and Citibank
Sir,
I Kapilesh Choudhary holder of your card since 2005 have a serious complaint about one of your supervisor Charry Delacroz working in Customer service dept as supervisor in Dubai branch, who promised me on 16th nov 08 that she will going to reverse my Finance charges ones I pay amount of aed 720/- I paid more than aed 12000/- its more then 5 working days that nothing is reversed and over and above when ever I call phone banking to check the status of my reversal charges Officer saying that nothing is updated in system regarding such matter. My last call made to zahid today 21/nov/08 he gave me ref no of my complaint which I made today against Charry that is [protected]. According to Charry she is still investigating the matter and awaiting for approval which I guess was told by her only on 16th that amount will get reversed immediately after my payment, then I don’t understand what investigation she was doing.
Secondly your bank has charged me finance charges because of your bank Technical Issue due to change in my billing cycle, which was not my fault. But still I was agreeing to pay the charges and my min due.
Third citi bank says that if customer will deposit any amount in UAE exchange before 4pm then the amount will get credit by next day. I did my credit card payment on 19/nov/08 at Deira UAE exchange around 10 am and till 20/nov/08 evening money is not credited in my a/c. There was one transaction to be done on 20/nov/08 which I have informed you phone banking 1 week before. Because money is not credit in my a/c and my transaction got Declined to Vender in UK for which I loose my Image and I got penalty of £ 500 ( pounds)
I loose my money because of wrong commitment given by Citibank that money will get credited by next day. Its really very bad experience I got from Citibank in my life, I want immediate action to be taken on this issue or else I will escalate this issue in Press and media and talk about the bad service given my citi officer and wrong commitment given to customer.
Regards
Kapilesh
[protected]
Please change my statement mailing address
S Kannan,
House No.6,
Nandavanam 'D' Street,
Jogupalaya,
Halasuru,
Bangalore Pin-560008.
I did not received credit card statement for the month of September 2008 (Date.-14/08/2008. to 13/09/2008.) againest card No;--[protected]. Please send me statement by corrier. Address;---RZ-2-A-260/1. Jagdamba Vihar. West Sagar Pur. Near M.C.D. Primary School. New Delhi.--110046. Ph. No;-011-[protected]. Mobile No;-[protected].
Hi,
I got a message on July 16th regarding my credit card that my application reference no is [protected] and i will get my card in next 21 days. Can you please let me know the status of my card or let me know when can i get it.
Rgds
Upendra
Contact no - [protected]
i have lost my adon card, which is gifted to my doughter, MRS. Tanwi Priggi, whose a/c is with you. Adon card holder Chhaya mookherjee, please stop operation. thank you Chhaya Mookherjee
DEAR SIR,
REF: LOAN NO NIL-B02-3227338 OF MR N G NIKUMBH
AS PER YR STATMENT OF ACCOUNTS THE BAL O/STANDING IS RS. 14647.67 AS ON 31/03/2008 . WHEREAS YOU HAVE DEBITED MY SAVING A/CS THROUGH ECS FOR THE MONTH JULY 2008 RS. 4086/ PL REFUND EXCESS AMOUNT OF RS. 1696.33 AT EARLIEST AND ISSUE ME FINAL STATMENT OF ACCOUNT .THE CUSTOMER ID [protected].
DR N G NIKUMBH
A/1 SURYA-DARSHAN CO-OP HSG SOCIETY,
ARUNODAYA NAGAR, V S MARG, MULUND EAST
MUMBAI- 400 081.
Hi this is Vishal im using your's citibank a/c since a year and it's my savings a/c number # [protected].Around 04.00am I had done an online transaction to recharge an airtel prepaid mobile for Rs 350.00 instead of Rs 350.00 the transaction was done for Rs 3555.00 and was debited from my a/c.After a minute I had requested to cancle my transaction and my Ref # [protected].I calledup citiphone customer care and asked for the resolution the representative was not ready to coporate with me and told to call the airtel customer help line.Called up airtel customer help line the response was the same to call back to bank.Called up again citiphone customer care they advised me to call back in morning after 09.00am as their is no supervisor available now to solve my problem.In morning around 12.00pm I Called up again citiphone customer care the representative told as their systems were down they are not able to provide any solution now said supervisour will call back after an hour's when system will be fine.I called up again citiphone customer care around 04.00pm from your's Andheri(w) branch i was not satisfied with your service's.I just asked to revert back the money and these people were running around the bush! ultimately no solution to the problem.I am asking that if there is an error happened while transacting then why the Hell the customers has to suffer I just want my money back and I know that every thing is possible if you people really want to serve to the customer satisfaction.My experience with online banking with citibank and with their call center representatives was horrible? I am asking that you people can only become a"SERVICE PROVIDER AND NOT THE SOLUTION PROVIDER TO THE SERVICE"?.I WANT AN IMMEDIATE ACTION ON THIS AND REPLY FROM YOUR SIDE! Callback number:[protected] Email ID:vishaljadhav84@rediffmail.com
I G.V.S.Bhagavan request you to kindly change my Address as
the below given and send my Statements of Citi Bank Card no [protected] to the new address
Thank you
Flat 101, Block - C
Jeevan Visakha Appartments
M.M.T.C.Colony
Seetammadhara
Visakhapatnam
From
G.V.S.Bhagavan
Poor customer treatment!
I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time. I have already asked them to send their person & collect the payment but they are...
Read full review of Citibank and 31 commentsAT&T universal credit card is a rip off!
10 % back as a statement credit on purchases at department, discount and apparel stores until 12/31/06. (up to $100.00). This was the offer sent to me by AT&T Universal. I phoned and attempted to get a list of stores and was told there was none. Activation by me was required; this was done on 11/20/06. Purchases totaling over $1500.00 at Wal-Mart, Home Depot and Harbor Freight were charged.
As my statement date neared I sent messages on the AT&T message center inquiring about when my credit would be posted. First I was told that I was not enrolled in the program. Sent verifying information. Customer service apologized and stated that I was enrolled and stated that the credit would appear on the same statement as the purchase. Sent another message stating that I was ready to pay the statement and asking that the credit be posted. Received a nonsense response: Our records do not indicate that an online payment was successfully completed. Please try again.
At this point I started phoning and was told to call back in 48 hours, was then told to wait till next statement. Waited till next statement, called and was told by service rep that her supervisor stated that I would not receive the credit. She state that Target and JC Penny were department or discount stores but Wal-Mart, Home Depot and Harbor Freight were not. I closed this account and would advise anyone to not consider doing business with AT&T Universal or Citibank.
Citibank out and out lies to customers and then will actually say you yourself is the one lying. I had a problem with a payment. My payment account was closed on line so I could not get into my account. I was not recieving written bills from them. Finally I got ahold of them. I set up a payment agreement and my first payment I actually sent $310 dollars more than I agreed on. The next month I payed the agreed amount. One week later I recieved a call telling me I was late with my payment. I questioned them and guess what? First off they do not tape conversations. I told them to listen to the recording and I was told "Oh we do not tape all of our conversations. We may tape random for training purposes only not lawsuits." Well who ever said anything about a lawsuit? I sure didn't. Next they inform me that no agreement was ever made. The computer did not note an agreement was arrainged. When I said are you saying I am lying? I was told in no uncertain terms that no agreement was made with me. I was also informed that since there was no agreement made that my payment was late. I would have an interest rate of 29 plus percent and late fees added. Watch out for this company if you do not get something in writing from them they will proclaim you a liar, jump your interest rate and charge late fees. I also entered another agreement with them for payment and before the witch I was speaking to could say anything I was telling her what the terms would be. Now if I had not already had an agreement with them then how would I ever be able to tell her their terms. Gee I must be psychic or something.
citibank is a very misleading they lie and cheat the intrest rate is too high and they don't try and help you when you fall into a situaiton they only race you to pay the bill even on weekendsa and holidays they call they have no symthany for you when you even tell them what your problem is they will not weven work out a affordable payment plan with you athey only want the max and intrest fees and late cost they are quick to take you to court and try suing that all they prefer doing this is a very nasty co, have your id in place they will claim they never called you on sundays or early morning before 8:30 they will tryto lie out the whole thing i hope we can all work together and find a way to close them i have made a complaint with the consmuer afairs about them. so let keep in mind they have citibank and there is a law which stand behind wrong...
I completely agree. I've had the same problem.
Annoying daily calls!
They Call almost daily. I hang up on them when I hear who it is but they call back the next day. The last # was [protected].
I get the Citibank Robo calls on my work phone every day sometimes two or three times a day. I called them to tell them to stop and the person told me that many people use my phone number. I told her that makes no sense it has been my personal work number for over 18 years. I told her to remove my number NOW. She said that so many people used my number that would be impossible. WHAT? I asked her to just give me one name and she said she could not do that as it was private! I told if that was true that so many people use my phone number then they are all FRAUDS and every account should be closed. What a horrible company. I would never have an account with this company. She asked me what my name was and then said oh, your name is not on this phone number. WHAT A DUMMY!
Yes! Citibank is annoying and their agents are stupid one time i told the agent i wasnt interested and i hang up, he called me again to say im sorry he did not mean to drop the call and i told him i was the one who hung up and iended the call. He called again afterwards! They are so annoying they call like 3 times a week! One time 2 agents call me at the aame time to offer the same product thats how disorganized they are!
Citi has got to be one of the dumbest companies I've ever dealt with. I had a zero balance when Citi took over my Best Buy card from HBC. And I have not used this card in perhaps three years. But about a month ago, I began receiving robocalls from Citi asking for a woman I've never heard of. When the calls kept coming, some as early as 8AM, I called Citi and told them there was no one here by that name and that they should stop calling. I also filed a complaint with the Do-Not-Call Registry. The calls did stop...for a WEEK. But this morning, they were back at it...at 8AM! And when I phoned Citi, I was told I had to call Best Buy. I have just filed a second complaint online with the Do-Not-Call Registry.
Annoying unsolicited calls
This call comes from the Citibank new card accounts department. These people have called me almost daily, at 2-3 hour intervals, never leaving a message identifying who they are. They stay on the line long enough for the answering machine to make its statement and hang up 2-3 seconds afterward causing my machine to register a message. If they are going to stay on the line that long, identify their purpose in calling and maybe I might consider calling them back. All of my card accounts are in excellent standing, so I know this isn't a collection related call.
Main purpose of my posting this complaint is that no one has posted anything concerning this number so now there is some reference for others curious about who is on the other end of this number.
Loan recovery problem
I have taken a personal loan of 2.5lakh from citi bank almost one and half years and paying all emis, I am paying emi on every 10th of the month.
Bank is asking me to pay emis on 1st by ecs where my salary credits after 3rd or 4th of every month. Due to this I have been treated as default by the citi bank and other bank. My bank record got negative. Now I want to apply for a fresh loan but I can't where I think I am not in faults.
Every month citi bankers are calling all the time and disturbing my daily routing work and due to I have been lat down by my family and neighbors. I lost my dignity.
In feb2007 bank hits emi on 7th without intimation and send a recovery man to collect the cash payment on 9th feb2007. I was deposited 16000/- on 9th feb2007 in the hsbc account as I thought 10th is ecs date. Again the same man came for cash recovery on sunday morning 8am. My sunday gone for toss again I lost my family faith. I was with my relatives on the day. Imagine what could have happen to me. I lost my image.
Beware of citi bank - mumbai, india!
Yes agreed, after all they recruit the best brains from all over the countries IITs and IIMs to loot their own countrymen !
ciiti bank really is [censor] bank, this bank literally sucks
1st angrez came and looted our country
then [censor] bank looted their own nation
now they r comin back to loot our countrymens savings
all those who looted citibank -------way to go
this [censor] bank needs to eat dirt
Citibank, one of the very advanced bank in technology is not able to do the following. I like their services but not some of the policies.
1. They are not able to accept personal loan monthly payment date as per customer's wish. They insist on 1st of every month and put peole and themselves under great inconvenience. If a person gets monthly pay on 3rd, how would they be able to pay the due on 1st ?
2. To pre-close the loan, they say it'll take 10 days. We have to call them over phone and tell them that we are going to pre-close. Then they will send a form and that has to be sent back for 'processing'. I see it as a way of extracting some more interest from the customers. It is very hard to believe that they can't close the loan over the counter.
Dear I have purchased my Bike Pulsar on Dated 03.12.2007 in Fair Deal Automobile.in Dariyaganj my loan amount is completed for this month 05 Sep 2009., why we are not giving me NOC Pls tell me and send us my NOC my personal mail id
Vinaysrivastava121@hotmail.com
I am a Swedish citizen of Indian origin with a passportno: [protected]. I have an NRI account in Citibank Green Park or Green Park extension, New Delhi.
I want you help to locate the address of the citibank where I have my NRI account. I have misplaced my details.
Can you help?
Mariam John Meynert
Spolegatan 11, Lund Sweden
Tel :+[protected]
mobile +[protected]
e-post: mariammeynert@swipnet.se
hi somebody has been collected my documnets but i dont get any call yet
so please let me know wat i should do
Amit Dubey
Mumbai
I WANT TO OPEN AN NRE ACCOUNT GET E DETAIL OF IT .EMAIL ME OR PLEASE CALL ME AT [protected]. ITS URGENT TO ME
please furnish certificate of principle and interest recovered and to be recovered from April 2008 to March 2009 on my residence address. Loan no 210513 refernce no 2002337.
Dear sir/madam,
kindly issue a statement of accounts of may personal loan a/c.from start to till date bcoz i am not getting that statement last 2 years.
Thanks & Ragards.
Mukesh P.
dear sir...
sub : personal loan clearence certifiacte not issue to us..still
our personal loan no [protected] Mr. J.I.Patel Guj, ahmedabad has been completed inspite of could noot received p.loan clereance certificate
make a action soon
contact my mob +[protected]
reply by mobile or email
thank you..
J.I.Patel
Harassment practices
These are several numbers [protected], [protected], [protected], [protected], [protected]) I have received calls from Citicard as a result of a billing dispute. I have downloaded a program from Traysoft called Phone Tray Free which uses my computer modem to automatically hang up on these harassing calls after one ring. If you have a voice modem you call also have it play one of several messages available. The one I use emulates a disconnected phone. The program also logs date, time, and calling number of all calls. I offer this to allow others to fight back to these harassment practices. I also report each call to the do not call site.
The complaint has been investigated and resolved to the customer’s satisfaction.
on a payment plan with united collection bureaufor CITI CARD, bounced three checks, started paying them with WESTERN UNION, there not happy, said they will have state of Illinois Monday the 22nd to serve PAPERS, what does that mean JAIL?
The worst credit card company i've ever dealt with!
Okay, I had a Citibank Credit Card a couple years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit cards and wanted the payoffs for them.
All my credit cards sent me statement and I sent them the payment in...no problem...BUT CITIBANK. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement that I owed them $500. I called them to see if maybe something got messed up with my payment. The RUDE rep stated that I had agreed to a payoff with the representative, I spoke to over 6 months ago. I stated, NO, I just asked for a payoff statement be mailed to me. The RUDE rep that I spoke to this time, was not helpful and did not want to help me at all. I asked the rep to send me a copy of my statement that I mailed with my check and they said FLAT OUT NO! I asked to speak to a supervisor and that person was even ruder than the other. Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount in the payoff. Unfortunately I didn't make a copy of my statement, but I made a copy of my check...dumb on my part. Now over the years Citibank has sent the bill to a collector and has kept increasing the amount of the money due, apparently adding interest. It's about over $3000.00 now. WOW! I never created an account online with my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she can work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.
The complaint has been investigated and resolved to the customer’s satisfaction.
No charges return
I regret to inform you that your department is charging interest, Late Payment fee, and the Service charges since last March 2006 on an amount which I have no concern or liable to pay.
I or my son had never applied for the loan. In the past I had received one call for pre-approved loan, which I had never applied. I had asked the concern officer to provide me details. Instead of providing me details you have send me the cheque, which was returned by me at your Kolkata branch. You have returned the cheque but not the charges.
When you are providing a Loan to a person, he must be given full details of the loan. Before it is sent to the person. Without giving any details how you can send the loan amount.
My son has met your office many times and he was assured that the entire amount charged by you, will be reversed. But till writing of this letter you are charging my account as usual.
I request you to withdraw your charges immediately as neither you had paid any amount nor I had received the same or ordered.
Bank details:
Citibank N A,
Mail Room, Shakti Towers,
766 Anna Salai Post Office,
Chennai - 600002
Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.
The tech support could not explain why my app has lost the deposit function.
I called several times, the problem unsolved. I prefer to do my banking in the other bank after the bad experience.
if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.
I have been using this Citibank debit card since 2011 and tonight I suddenly heard few beeps in my mobile and found that my debit card has been used to withdraw whatever left money in my savings account. I immediately called Citibank customer to block the card and raised a complaint . Request you to look into the complaint and fo the needful
Today 11/25/2017 saturday went to citibank at 10:00 am to deposit check and cash, employee took check, and said cannot deposit cash of $250 because his machine is not working, he need machine to calculate $250, what kind bank is this, who canot calculate $250 doller without machine, location 176 and union tunpike, flushing newyork, 11366
I am royal CITIbank customer since 1998. But I am thinking to switch to Chase to other bank because KYC department as Know Your Customer department.
They bug me hell and call me every month to have same questions over and over.
Dear Sir,
Citi bank dose not allow Indians to open an NRI account without having a Utility Bill( i should have a flat in Dubai). This Utility bill is not a mandatory document for other bank like SBI, Axis Bank.
Why is citi bank having a special rule, when all these bank comes under RBI ?
if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.
the service reps are very rude.
one of them personally attacked me and called me a liar, which I really wasn't.
I was just calling to ask for a late payment fee to be waived as a courtesy.
i really don't know if that was so much to ask...
Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.
Credit protector
This complaint is regarding CitiCard's Credit Protector Processing Ctr., P.O. Box 901016, Fort Worth, Tx. [protected]. I was terminated from my position at work due to a disability. Because I was terminated I fought and received unemployment benefits. I was terminated on June 6, 2005. My unemployment benefits ran out the first week of Dec. 2005. I then went...
Read full review of Citibank and 23 commentsAbout Citibank
Citibank offers a variety of financial products and services, including checking and savings accounts, credit cards, loans, mortgages, and investment services. The bank also provides online banking services through its website, citibankonline.com, which allows customers to manage their accounts, pay bills, transfer funds, and access a range of other financial tools and resources.
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In addition to its online banking services, Citibank also offers a range of mobile banking options, including a mobile app that allows customers to access their accounts and manage their finances on the go. The app is available for both iOS and Android devices and offers a range of features, including mobile check deposit, bill pay, and account alerts.
Overall, Citibank is a trusted and reliable financial institution that offers a wide range of financial products and services to meet the needs of its customers. Its online banking platform and mobile app are designed to provide customers with convenient and secure access to their accounts, making it easy to manage their finances from anywhere, at any time.
Citibank Customer Reviews Overview
One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.
Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.
Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.
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3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.
Overview of Citibank complaint handling
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Citibank contacts
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Citibank emailsinfo@citi.com100%Confidence score: 100%Support
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Citibank headquartersCiti, 388 Greenwich Street, New York, 10013, United States
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Citibank social media
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