Citibank
reviews and complaints

I recently closed one of my accounts due to the horrible customer service that I've received from day 1. The remaining balance was supposed to come to me as a check form, and I never received it. I called customer care and they claimed it was wired to someone on my behalf. I asked for some sort of banking confirmation numbers so I can track the missing money and they claimed they will send it to me within 24/48 hours and it has been over a week and I am still missing my money. My reference # for this issue is
reference #: R-[protected]. I have been on the phone with them over 3 times for the same matter and the last manager i spoke to Raymond with employ ID# msup04 assured me I should receive a response soon. He was very unhelpful. I want my money as soon as possible at this point and want nothing to do with Citi again.

After being a loyal Citibank customer since the year 2000 with a checking, savings account and 2 credit cards I was completely disappointed after my card was used for a fraudulent charge and Citi decided in favor of the merchant. Just to summarize, on 6/11/2017 I received a text message from Citi stating that a suspicious charge was made on my account. The charge was for an online software company ASKNET IOSOFT ONLINE which I have never dealt with (and I've never purchased online software). I immediately replied to their text saying that I had NOT made that charge and then Citi credited me back as expected. But 2 months later the merchant somehow provided Citi with my address (yes, the only piece of information they had about me was MY ADDRESS which they probably bought from another merchant I had dealt with in the past year) and Citi reversed the charge. After multiple phone calls to the Citicards fraud department Citi simply stated that there was nothing they could do about it and that I should deal directly with the (fraudulent) merchant. I've already closed my credit card account because I do not want to deal with someone I cannot trust and I'm seriously thinking about closing my bank accounts and banking somewhere else.

First I did call Citi service for this issue, but no solution.

The incident:
Citi debt collect department called of "a recently closed credit card". Something like 260$.

Wait, I never applied, and granted anybody on my behalf to applied a Citi credit card.

They claimed it was a Costco American express switched to Citi. Of course, I never knew the switch, or never grant the switch.
I never received, never activated, never used the so called "Citi credit card".

Costco charged me "an automatic renew fee" on this card. Actually, I thought my Costco membership expired, and threw the membership card away.

I do have a lot unanswered questions:
1. How the credit card been approved, without my signature, or approval? I never granted Costco to apply a Citi credit card on my behalf.
2. How an "unactivated card" has been charged by Costco?
3. How my Citi card has been closed a week before I even known it.
4. How nobody in the Citi custom service department able to solve my problem, including legal, debt collection, ... departments, during a nearly 2 hours phone call?
5. At end, I payed all my "debt". How you guys accepted this debt, knowingly I was wronged.

My requirements:
1. A written apology on these series of deceptive mistake on me:
including wrongly approved Citi credit card without my approval, let other party charged this card, charge of delay fee, closure of this credit card, damage to my credit score, and so on
2. Restore my credit score to where it was
3. Pay me back the wronged debt
4. others ..., depend on ...

Call me back until I am still willing to solve it through negotiation.

So I just got my My Best Buy credit card (issued through Citibank) less than a week ago...Probably almost a month since I was approved. Anyways my issue is that after making ONE online purchase, they froze my card for suspicious activities. Kind of dumb to freeze a card after a single online purchase no?

The kicker here, there is no way to settle disputes online. On my BofA cards, if I have a dispute with a charge (or my card is frozen for suspicious activities) it takes me just a couple of minutes to long in, claim which charges I trust and which charges I refute, and then my card is back up and running again instantly...Now with this My Best Buy card by Citibank...I can't do this online, so I call...I wait close to 20 minutes before someone finally takes my call. "Mary" (obviously from India), answers my call, asks for my card number...Oh wait their [censored] computers froze, so now I have to wait for them to reboot the system...Finally gets it running again, puts in my card number, then asks for my cell number to send a verification text...Of course the text doesn't go through (2nd time this has happened with them by the way), so now I have to wait for Citibank to send me a letter (not an email mind you, but postal mail) to verify my identity and okay the SINGLE ONLINE CHARGE, and then have send that back to them and again WAIT for a postal letter to get back to them...then god knows how long it actually gets puts through after they receive the letter back.

Such stupid [censored]. For rather than enabling their customers to okay charges online (WHY THE HELL DID THEY ASK ME SECURITY QUESTIONS WHEN I SIGNED UP ONLINE, if they don't help verify my identity and solve these claims), I have to wait probably 3 weeks to be able to use my card again. This card is not worth it.

I have heard for years, that many people hate Citibank, and I now refuse to bank with them ever again. Get with the times Citibank! This isn't 1905, where postal letters are the only viable form of communication any more. I would never trust my money is this modern world, with a company that is stuck for far in the past.

At about 12:00pm Sept 6, 2017, Teller at Hickey Blvd Daly City named Dennis wearing Purple polo shirt is being so rude very rude. I will pay my 2 credit cards and my credit cards are not with me so I gave my CA ID and told me, we cannot process your transaction because I need your credit cards and I said you can my transaction at my ID like other banks did but he said he can't, I told him why you sounds mad, I am not mad, so smile I said, he said I don't know how to smile with sarcastic answer and I said your mean, and he said YES! I AM MEAN! And I go to other teller who can help me more, other teller a friendly girl help me and get my payment . Why this girl can help me with my ID and get my payment for my 2 credit cards with a nice manner and this Dennis didn't and give me so bad attitude . I've been a long time customers of yours and I am so shocked that a person like this is in front and treating your customers paying credit cards and pushing me that I he cannot help me coz I only have ID with me but other teller his co worker that in front that time can help. Hope you can do somebody action about this and not tolerate that kind of employee that can destroy your friendly good customer care

Thank you

recently I submitted an application online for the Platinum Card that is offering a 0% interest for 21 months. A few days later I did not hear anything so I called in and was told there is no record of my online application. I then did an application over the phone which took 42 minutes in it's entirety, an extremely long time to do a simple application in addition to the fact that I have been a Citibank customer for over 20 years with outstanding credit and the fact that you have all my information. That said it took a couple of weeks before I heard back with a Notice of Incomplete Application. I called in today, provided some details and was told it could take another 7-10 days before I hear back. I am waiting on some home improvements and am delayed because of this delay in approving my new card. I asked to speak to a supervisor, was placed on hold for a long time and while I was talking to the supervisor got disconnected. Nobody from Citibank tried to call me back, again poor customer service in my mind.

I am really disappointed since I am a long standing customer, that it has been such a painful experience to try and get this additional card from you.

My friend lost 36, 000 points, worth $500 towards purchases, when her Citibank MasterCard sent a letter that they closed her account for inactivity. She wrote to me in a letter dated [protected] "I felt as if I'd been hit in the stomach... lost $500 worth of points because I saved them too long. "
She is [removed]
I'm hoping you can remedy the situation to her satisfaction, please. For her to be upset when she never expected City to close her account, is not good public relations. She has a ton of Facebook friends, besides penpals. You could call her, or you could reinstate her and give her the courtesy of giving reasonable notice before closing her credit card for inactivity. Please do the right thing.
Thank you.
Mary Hatzenbehler

I went to cash my check at Bank #17400 located in Fountain Valley. As I waited in the long line with only two tellers the Bank Manager pulled myself out and a few others out of the line and told us the wait would be about 20 minutes. As we sat down other customers came in and we're helped in the order they came in. I only came in to cash my check as well as some of the others in line. When I asked what the hold up was he said he was taking care of his customers first. The check issued to me is from Citibank. My boss makes alot off deposits to this bank and I don't understand how i was discriminated against because I don't bank with Citibank. I was not the only visible person upset that was pulled to the side. This seemed to be an attempt to shorten the line to make it seem that it was moving smoothly while they only had two tellers while the Bank GM just walked around helping "his"customers. If there is someone coming in to cash a check that is issued from your bank they should be treated as equal just like everyone else. Not be put to the side like a second class citizen. This was very discriminatory not only to myself but to the others that were pulled to the side. This issues needs to be addressed asap. The GM of this bank was very unprofessional!

When my mother passed away I had her name removed from my parents' credit card account leaving my father as the primary account holder. As he is in a nursing home I have been handling all of his finances. I contacted Citibank to close the account and to get a balance due on the credit card. After submitting my power of atty. for my father, I was given a balance which matched the statement that I had rec'd. I sent a check immediately and then received a statement showing that he now had a credit balance for the amount I had paid. It turns out that 3 weeks prior to receiving the "balance" a credit had been put through on the account and there was no balance due. When I called customer service I was told that a check would be cut automatically at the end of 3 billing cycles unless the primary account holder requested a check be sent. It was suggested that I have my name added to the CLOSED account so that I could request the refund, which I did, but I still cannot do so as I am not the primary. I then rec'd a letter from G Stevens VP asking that I contact them to "discuss your situation and explore alternatives that would be agreeable to both of us". However when I called and talked to 2 different people at the number in the letter I was still told that I had to wait 3 billing cycles even though they created the situation. Lots of pretty words from Citibank, but NO ACTION!

Customer service. Mananger Kimberly.
I stay in Dubai I have a medical emergency and my mother deposit in US $1, 300 and usually released $200 immediately and explain to her I need to get my medication I need $100 release from my account and she didn't do it. This is really BAD. If something happens to me as as far as medical I would take Citibank responsible

I am submitting this complaint as we have tried to work with Firstmark directly. In early July I sent an direct “request for help” to Firstmark letting them know I am having trouble making payment and that their billing and dates of billing was confusing. I had just made payment a month earlier but was still getting phone call when I know I made payment. When I look at the Student Loan account (xxxx0701) online I saw I made payment, also I noticed some of the prior payment only a small amount was applied to the Loan Balance. I am struggling to make payment then only approx. $50 was applied to the Loan Balance. That was difficult and depressing.

My daughter is the primary loan holder, I am the cosigner. She just had a baby and does not have a job. She moved in with me and I am having difficulty making payment. We called Firstmark a few weeks later. The said the can offer a 2 month forbearance but we needed more time. The operator suggested we can call Citibank to work something out but that was all they could do.

I’ve been getting phone call so with my daughter we took a call to day to try to work this out. We were told by Firstmark we have to make payment. At this time we cannot. My next pay check I am in the hole for 300 dollar. I just cannot pay. Ashley does not have any money to pay. The operator said there is nothing he can do. We tried to call Citibank directly and was told they do not have the information on the Loan and that it is not their Loan and they cannot work with us which contradict what Firstmark told us. We called Firstmark back and they said there is nothing they can do.

I feel like we are trying. Not saying we won’t pay, just cannot pay right now. Need time to get funding situated. Ashley is looking for a job. I just retired so I can watch the baby. (need to add my pay will decrease) I feel Firstmark would let us to default on this loan and all that will do is make matters worst. Need help. Need for your guys to please work with us during this time.

InJune I received an offer from Citibank to receive an amount of cash (amount determined by type of Checking account opened) if a particular type of Checking account was opened and certain requirements were met. I met those requirements and now they have come up with 2 different excuses why they won't pay. The first excuse I called them on and asked them for specifics. Instead of providing those specifics they came back with an entirely different reason why they wouldn't pay. They now say the offer wasn't made to me. I still have the original offer clearly addressed to me.

I opened a Citi Priority account on June 19 and would have to make a bill payment for two consecutive months and make $750 in debit card transactions within 60 days. Both bill pays are posted on my account and I have all the debit card receipts totaling more than $750.

Hi,

This is to bring to your kind attention of some unfair banking practices that I am being subjected to by Citibank. I have been holding a savings account with Citibank for the past 18 years and unfortunately this is the first time I am experiencing this kind of a service.

Two months back, one fine morning, I realized my account was hacked and a number of unauthorized transactions were being made on my credit card. I immediately reported the problem and blocked the card. I was told that the old card was blocked and I would be sent a new card in place of that. I also got the new card as promised. However, the unauthorized transactions didn't stop. Even today I am getting notifications for some transactions being made on the old card despite having reported it two months back and blocking the card. I understand they might be allowing the hacker to do this to catch him but what I don't understand is that if they are doing it for a reason that should be at their own risk and cost and not mine. I am charged for all these transactions and I have got a statement for Rs. 5, 80, 967.83 this month. Most of the transactions are unauthorized. Going another step ahead, they have charged me an interest of Rs. 25, 236.36. What is this for? I informed on call and on email multiple times that I would pay the full amount as soon as this issue is resolved. Moreover, I have given a standing instruction to debit full statement amount every month. They didn't debit the full statement amount last month. They deducted only the minimum amount to be paid. I was hoping that at least by this month the issues would be resolved so I could pay the real outstanding from my side. They went ahead and debited all the amount available in my savings account, i.e. Rs. 2, 81, 237.7, which is wrong and fraudulent. I am okay with that because my outstanding is more than that. But this month's statement includes all unauthorized transactions that were done even after my request to block the card and the confirmation of the same from their side. I have lost all trust with Citibank after this. I requested them to close all my relationships with them right away and let me know the final amount to be settled by me after reversing all the unauthorized transactions. I will pay it immediately and close the accounts. But looks like they will only have to pay me because they have deducted more than due. Also, please note that when they are doing reversals they shouldn't credit a lesser amount than the transaction amount, which is what they have done in case of all reversals done so far. It's unethical and unfair by any standard. I emailed this to their head of customer care and copied Banking Ombudsman for further action. I will write to Banking Ombudsman separately with more details.

Also, please note that the bank has also authorized some third party agencies to follow up with me for payment. They have been charging me for transactions not made by me despite multiple reminders and have now started using agencies to harass me to make a payment, which is not really due from my side fully. This is harassment and criminal offence. I am looking for advise on possible legal actions that I could initiate against the bank. I have requested Banking Ombudsman to order an immediate inquiry into this case from their side as well so that the bank realizes what they are doing. I have generally had a good experience in the past whenever I approached them. I hope it happens this time as well. I would appreciate any help that you can provide on this. Thanks in advance.

Regards,
Bharathiraja R

Citi doesn't know how to function adequately. Firstly, what is posted on the website account summary, does not coincide with the reality of your account. The website will indicate that a payment has posted and credit is available when in fact they are locking your account until the payment clears. Secondly, if you accidentally mess up on a payment, they wait for the payment to clear, then, once the payment is indicated as processed on your online activity, they still hold your available credit for some arbitrary amount of days. This escapes my compacity to reason, as it is ludicrous to hold the available credit when the payment has already been received. Representatives are great, but have to place you on hold to talk to the processing department and then apologize for their insanity. Peace to all and please Costco, can these guys.

sir '
sorry to say that citibank. plc. u. k has started harassment to release
my fund credit with my s/b. account no.[protected] since 1. st of august.
i have paid all expenses for transfer. first paid 36000 thirty six thousand rupees for account openning, second... for c. o. t. code.22000/twenty two thousand.
than they saw transfer slip. and received c. o. t. code.[protected]
thanafter asked for 22000/thousand fortax code. i have send and
tax code taken...[protected]. than after ask for imf code. i sent 12500
10500 and 23000, such total paid 1, 00, 000 m. rupees to account they shaw. khalid y manihar
account.[protected]
ifsc. code. sbi 0000552, pan, cgrpm1354 e
malad west. mumbai. state bank of india.
sir i have already exchange rate paid wide code [protected]'
also paid for anti terrorist code 'this time they advise it is last
payment, and amount immediate transfer to your india bank account.
sir,
now, they demand more for 90, 000/ ninety thousand rupees.
sir, think one person retired since 2010. i. e.7 yers and pension
monthly rupees only 15000/ thousand how can manage 90, 000/
ninety thousand rupees.
sir, that is me, retired and 5 non earning in my family, income rupees only 15000 fifteen thousand rupees, how i can pay
90000.
under the circumstances my humble request to do needful
and please order city bank to pay my prize. credit in my account with citi bank plc. no. s/b.[protected], they have lock my account also.
thanks a lot for heareing to me.
yours fairthfully
praveen desai.
address of bank. canadasquare, canary wharf, london e14, 5 lb.
united kingdom.http://www.citibank.co.uk. phone.[protected].
second address.200 bay street, citibanl, plaza, united kingdom.
person ceo. reeds luis. president and ceo.
await yor favorable reply as soon as possible.

In 1996 we purchased a 1995..27ft Prowler 5th wheel camping trailer from The Trailer Hitch in Pismo Beach Ca ...We paid 176.51 per month to Cit Group in Oklahoma City for acc't number12492104... It was paid off by 2003..I have been trying for a year now to resolve this and keep being sent somewhere else...We need title for this trailer...CIT is still on registration...CIT needs to sign off as lien holder...We've been paying updated license on this trailer...This trailer sets in outside storage and needs to be recycled...It is in bad shape and we are paying storage...No company will remove it without us showing title...Please help..Thank you for your kind consideration...Michael J Mello & Carole Mello...2228 W Dinuba Ave, FresnoCa93706...(same address for 42 yrs)

I have been in communication with Citibank dispute department since July 2, 2016. The same day that said duplicate charge was made. I have emailed proof from Amazon and USPS, confirming only one item was sent and delivered to me. I have mailed the documents to Citibank dispute department twice. Citibank has confirmed receipt of these documents, yet they closed the dispute in October 2016 due to not having received documents in a timely manner! I have be calling them regarding the dispute ever since on a regular basis. On February 14, 2016, I called and was told since the dispute was over 6 months I had to send the documents by mail to the dispute department. I sent the documents yet again; they received and processed them in April.
Today they're saying they can't credit me the $ 884.94 because they can't collect the charge from the merchant. Now why is this my problem when I have been communicating with Citibank dispute department since the day this erroneous change was made!

Stephane Taala
Membership #: [protected]

Good Afternoon,

First of all, I absolutely have no complaint about Costco. On the contrary, all congratulations about the service, the high quality of the products ant excellent customer service. I love Costco.
The complaint I have is about City and my credit card.

Please find, enclosed, a copy of the letter I have sent today to G. Stevens, Vice President.

Thank you for your attention,

Stephane Taala

Quote:" Miami, 07/31/2017

STEPHANE TAALA

14565 SW 17 STREET
MIAMI. FL 33175

CITI
PO Box 790131
St. Louis, MO [protected]

Subject: Credit Card #: [protected]

Attention: G Stevens, Vice President

Sir:

I just received a letter from your part informing me that my account is delinquent with a past due payment.

As an executive of a company, you should verify all the information before sending such mail. Indeed, as I was traveling to Europe on June 21st 2017, I paid the July amount due on June 20th 2017. I paid $150.00. And you have the nerve to call me a crook. And the lack of respect continued when I call the bank to explain what happened. The interlocutor let me know that I have to pay immediately $ 89.66 + late fee of 27.00.It is extraordinary, paying in advance or late, you cover late fee. This is really a good business.

You said that you may suspend the privileges I have to be client of City. I am sorry because you are totally wrong because you are lucky to have serious clients like me. For me it is not a privilege to be your client. A client must be treated with courtesy and intelligence. This is not the case here. In order to cancel the late fee, I had to pay “an amount due of $89.66”. This is ridiculous.

As I am a very good client of Costco, I will report this unfortunate incident immediately.

Sincerely,

Stephane Taala
"Unquote.

Being a perfect candidate for the job, (which was posted Citi career .com) application I believe it was not taken into consideration after submitting it timly with a resume. I feel that I was treated bias-ly. Age descrimnation as well as race and sex, the application was first held then rejected. I am very sad by this and hope it does not reoccur in the future.
[protected]@gmail.com