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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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1:48 pm EST
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Citibank fixed deposit

I opened a fixed deposit with Citibank NRI a few years ago. They have started sending the tax forms to me only the last two years, but they are unwilling to explain either why it has started just now, or what is the breakdown of the calculation.
a. They don;t have an email address where I can send my concern to
b. Their automated phone line is horribly designed. You can never get to the right option. If you spend one second too long to look for your card information, the automated system disconnects.
c. Once you get to a person, no one is cooperative. For over a year now, I am trying to ask them to help me with my account but they are unable to. Everyone has a different version of how the system operates
d. I asked to speak to a supervisor and they said no one is available. They said I need to send a letter to some place to update my phone number to the account so they can call me back. Even though I have another account with them where my phone number is listed.
e. I asked what are the options to close my account and the agent said he cannot make any suggestions !

This is the WORST banking service I have ever seen anywhere.

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11:21 pm EST

Citibank payment not received

My Name is Edward Y Khoshaba, i live in 19 Parklands Circuit, Elizabeth hills 2171. My contact number is [protected].

My incident occurred on 03/11/2016 and on the 04/12/2017.

I have paid $400.00 on the 03/11/2016 and $350.00 on the 04/12/2017 at the Post Office located in Fairfield heights 2165.

On the 05/12/2016 i received a statement from Citibank stating that i have not paid the required amount which i have on the 3rd of November 2016. I received the same statement for the period between 10/11/17 to the 10/12/17

I have attached the documents required to proof t.hat i have made a payment in the Post office of $400.00 and on the back of the statement shows the amount that i initially paid.

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9:59 pm EST

Citibank customer service over the phone

I called up and spoke to a customer service person called Bonna. My account has been blocked because of an alleged fraud. It is Sunday night at 10 pm. She told me I have to wait 1 hour for a message to arrive for me to be able to unblock my account. Its completely unacceptable and her customer service skills were awful. I ended up in tears. She made me feel belittled and helpless.
She should be taught how to help clients and not just read from a script and be outright rude. There should be other ways to unblock my account that take less than one hour, especially this late on a Sunday when I have work at 5 am. All I want to do is pay my urgent medical bills. Citibank has blocked my account 4 times in 3 months since I joined them and the service has been shocking-the worst of any bank I have ever experienced. They should never block my card again unless I call them to say it has been stolen. This is unacceptable and unprofessional.
Date 01/28/2018. Called from Chicago in response to a secure message sent to my online Citibank account.

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5:55 am EST
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Citibank flexi car rental

They post a cheap rental price, and at the back end, demand a huge deposit of over US$2, 000 each for Damages Waiver and Theft Waiver for which no customers will pay.

The result is the customer is forced to pay for the insurance for the and the make a huge profit from that.

This is unfair trading method.

They should be stopped from doing such business. Thank you

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Update by ZZ Huang
Jan 25, 2018 2:56 pm EST

This company Flexi.com is a rip off cheating company using car rental companies to sell overpriced insurance which customers are forced to take up because they do not want to cough out the Damage and Lost Car advanced payments! At $27 a day, I have never heard of bigger thieves!

Please ban them and make sure they are no longer allowed to trade this way on the internet.

Thank you.

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5:59 pm EST

Citibank banking service fees

Citibank is engaging in fraudulent business practices with the way the debit/credit transactions are processed. They delay the posting of cash deposits, their app mysteriously deletes pending transactions and show the amount as available, allowing for charges to go thru then 24hrs later they 'post' that pending transaction causing an overdraft fee to be charged.

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5:12 am EST
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Citibank sushil kumar chennai collections dept

Hello unit,

I would like to report Mr sushil kumar from Citibank collections department Chennai ... the call was handled very badly ... total irresponsible behaviour .. I kept asking for NOC but sushil did not even verify my email once . Plus he asked me to call back again on Monday . I spoke rudely and told him he doesn't know Citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor Nitin was so damn casual that he didn't even explain a word to sushil and said he will check regarding NOC since it's initiated from their side and get back to me .
After few minutes I called back again to inform that I checked my email for NOC and it's not come then that sushil in such a stupid display of behaviour does not even professionally verify my email to reconfirm and handle the matter instead he arrogantly says that Madame would u again like to talk with my supervisor .
Citibank being a professional bank always ensures good employee output . If executive is so comfortable in transferring call to supervisor happily and neglects customer it clearly shows that mr Nitin is not briefing seriousness in his team members . We customers don't call to trouble the bank . We are just expecting better trained and mature collections employees rather than utter stupid sushil kumar type who are a shame to Citibank image . briefing him further is good for his career only .. He needs to be patient with customers rather than acting immature .

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11:16 am EST
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Citibank poor service I received

I'm being discriminated against and treated like a criminal by your branch supervisor Yolanda Web when I'm trying to perform business at my local Bank (Citibank) located at 885 Flatbush Avenue Brooklyn, NY. First she closed my account and told me that Citibank wasn't interested in doing business with me but when I went home that day I called citibank customer service and they said citibank never said that and I can go back to local branch and re-open my bank account to which I did and I've been getting terrible service ever since. I'm being judge when I'm only there to do business. Today 1/2/2018 I was refused a business account and embarrassed by the bank Supervisor Yolanda Web when she had the security guard come to escort me out as if I was a treat to the public. She can be in my Neighborhood working and blocking my growth and my free will to the pursuit of my happiness

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Update by Astamari El-Bey
Dec 19, 2018 8:25 am EST

Hi it Astamari El Bey. It’s been months after and citi bank haven’t done anything to satisfy me on this on my complaint against Yolanda Web and now Shak Hossain who I haven’t had his namebefore but now I do so I’ll add him in for recording purposes also to complain against his new attempt retaliation on me at the branch. Shak Hossain who violating a 5th amendment right by using my private property unlawfully against my will. He tricked me to sign w9 forms that he filled out and brought to me when I was trying to open a business account. Now I fear he’s stealing my identity I don’t consent to any of this. Citi bank is not helping me and I don’t know if they are putting these people in my community to stop the growth of our people. Gentrifications is on the rise and we are being left out the very place I was raised in. I need to speak to the president of Citi Bank the New York branch which is CitiGroup Inc CEO James A. Forese I don’t know if there hiding what they’re doing from him but it must be addressed before my name is ruined and my happiness is forever compromised

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12:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank wealth management

I was at your Long Beach NY branch today trying to buy some CDs with our 775, 000 trust account.

I found A., your wealth management person there, patronizing, rude and unhelpful.

Citi has also dropped the ball in not informing us when we opened the account upon our mother's passing, that we have interest bearing options.

We will be moving this 3/4 of a million dollar account elsewhere.

David Feldman

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Resolved

Despite the company's genuine attempt to obtain information related to this complaint, the customer didn't reply to their messages.
Therefore, the complaint is considered resolved.

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Josephine Daphne
, US
Dec 17, 2021 1:12 pm EST
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Living in this area, I know David Feldman. It was smart of the bank to refuse his business.
He’s a very ignorant individual.
Had he hired a good lawyer, he’d know the answer!
He’s a nightmare of a neighbor!
We are loyal to Citibank and appreciate each and everyone of you! Don’t let this bad apple ruin your day! You’re a terrific team! He’s a terrible individual.

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A.
, US
Aug 21, 2019 10:27 pm EDT
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David Feldman (55 + year old) came in angry that he didn’t know how to instruct a banker to put his money from a non-interest bearing checking account into a savings/money market account to earn interest.

He then directed his anger with the investment representative. He did not understand his mothers Trust and his role as a Trustee. He along with his 2 siblings are Trustees. During account opening he was asked if the Trustees can act alone and he didn’t know. He was unfamiliar with the Trust and the Trust documents he signed with his attorney. The bank informed him that his attorney should interpret his Trust. He became enraged flailing his arms and demanding the bank should interpret his legal documents. It was explained that the bank does not provide legal or tax advice. David Feldman was furious. He became belligerent and was denied an account being opened.

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9:13 am EST

Citibank account blocked

My checking account no. xxxxxx5602 was blocked without warning and with no explanation. When I called to find out why, I was told it would be unblocked on 12/16/17. That has not happened.

There were enough funds in the account to cover the checks I had already written but evidently none of then have been allowed to clear. I am outraged by the actions of Citibank, especially since I have been a client since 1973!

Alice M. Fleming

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1:47 am EST

Citibank credit card

I requested my account to be closed on 27 November 2017. Two customer services gave sweet promises that I would receive a letter conforming that account has been closed. On 28 November there was a direct debit coming from Citibank for the payout balance.

On 6 December, Citibank still did a direct debit from my account. I called the customer services on 6 December (twice because they disconnected me at the first call) and they said that the account was still active and direct debit was still going on. I asked why they didn't action my request on 27 November? They avoided to answer and only said the next direct debit would be cancelled.

I made another call on 11 December 2017 asking the status of my account. ohh I WAS SURPRISE that the account was still active and the direct debit was still going on. I was disappointed! I had to call twice because they disconnect me at the first one. The customer service "promised" that this time they would action my request, nothing to worry about.

Today on 13 December, I called again to ask the status of my account and they said that it took 3-4 business days for everything to be sorted out.
yeh i am sure they meant 3-4 weeks, wait until extra charges are coming, annual fees, and of course hold on refunding my money.

i am so surprised with the poor customer service, poor system and everything is not right with Citibank. if this is the way they operate, they soon will be out of business.

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4:19 pm EST
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Citibank mastercard aa advantage

Holy cow! After 20 years with Citibank, they actually let me cancel my account today due to a problem -- rather than make any effort at all to fix the problem.

I was charged a baggage fee by American Airlines - this has never happened in the past. I explained my issue to the first representative, who then transferred me to a "manager, " who made no attempt whatsoever to fix the problem. She read the script in front of her and suggested that I take it up with the airline. She said there was nothing she could do. I said "no thank you, " as I had already had a lengthy discussion at the airport in which I was told that I was being charged the fee because I had not traveled enough this year (?) not because I had the "wrong" credit card.

This violates every aspect of quality marketing. According to INC. Magazine's article titled "8 Ways to Delight Your Customer Today" - "...most people only express a concern if they truly feel unhappy or uncomfortable. Show personal attention when someone has a complaint. Don't just dismiss it with lame excuses. Ask questions to determine the root of a problem, and ask for their input on a resolution. Then tell the person how you plan to fix it, and follow up to show them what you've done."

What I expected to happen was that she would suggest I upgrade my credit card. I would have been willing to do this if the $50 baggage charge was credited to my account, at which point I would have upgraded to the platinum card. However, when I told her that I felt I had no choice but to close out my card, she said, "Sure, no problem."

Ha! Citibank, which was once lauded as the model for outstanding customer service, has fallen very far down the list. And I got the message today loud and clear: loyalty means nothing and they don't need or want my business.

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Any Moos
Balt, US
Jan 15, 2023 12:11 am EST

Citi bank is hiring bad people. Stay away.

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1:12 pm EST

Citibank zelle®

Hello I wanted to use zelle, but ran into a problem that my old phone number was on file. once I corrected it, I was informed I had to wait 2 weeks. after a week i tried calling customer service to see if I could have the restriction removed. I was told it could not be done.. I can't wait another week my kid needs money..If you don't want me to use your service, fine. Luckily for me there are alternatives like Venmo & paypal.

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2:26 pm EST

Citibank customer service by citi

Members Don Gadda & Katherine Takasugi
Incident 12/01/17 Member # [protected] Citi Visa (last 4 digits) 7820

My wife and I purchased a new air conditioner approximately one week prior to the incident. My wife called citi and upped our limit for the purchase. Approximately 11/27/17 the transaction was made using our citi Visa card ending in 7820. The amount was paid in full by a direct payment from our bank account ($4016.12 and the payment was confirmed.) All was well. Two days later (friday night) we were shopping at the Boise Costco and our card was rejected. I called citi. They were rude and I believe dishonest. The agent I spoke with told me our payment had been "received" (his words), but that there was a hold on the card for a "suspicious transaction" (again his words). There was only one transaction at issue. It was paid in full. It was not suspicious! They would not accept my word. My wife Katherine Takasugi called them the next morning and was treated in a similar matter. None of this made any sense and we felt we were being accused of fraud for no reason whartsoever. We have been good customers of Costco for many years and we are, to be blunt, offended. We are not going to waste our time trying to contact Citi Visa again regarding this matter. Our cards now work, but we think Costco should be made aware of this treatment we have received. An apology would be welcome. Don Gadda

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8:07 pm EST

Citibank payment plan

On November 13, 2017, I spoke with a representative at Citi Bank about a payment plan. I am 2000 past due and cannot afford that due to family obligations, bills, and a lawyer earlier in the year which was all stated in the recorded phone call. I stated REPEATEDLY that I did not have the funds in November to make a payment. He came back and told me we could settle on an agreement of 153 per month for 5 years at zero interest. I agreed, once again stating that I did not have the funds for November and starting December 13, 2017 and the 13th of every month after, I could pay 153 a month. On December 5, 2017 I recieved a letter stating that this agreement was terminated due to no payment when I didn't have a chance to pay because it's not December 13th. Once again, I stated repeatedly I could not pay in November and that was not an issue to him at all. They made NO EFFORT TO CONTACT ME AND SENT MY ACCOUNT TO COLLECTIONS. I call them on December 6, 2017 demanding I speak to the same guy I originally made this deal with or forward me to some type of manager or supervisor to deal with this. The lady on the phone refused to transfer me and lied to me saying she couldn't access my account anymore. I was just on my account that morning so I knew she was lying to me. I go to log on again not even 3 hours later and I've been blocked from my account, and have no access to see anything. The point of this complaint is that they did not follow through with their side of the agreement, when I told them multiple times I could NOT pay in November.

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10:28 am EST
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Citibank late fees

Citi Bank was great until they started Scamming me out my Money. I made a payments on time and still got charge late fees, I finally had enough so I decided to close my account and pay the Full Balance on my account. Two Months Later I get a call saying I owe Fifty Eight Dollars plus late Fee of 25$ and interest. I wouldn't recommend Citi Bank to know one. This by far The worst bank ever and if you have account you better check it three times a day.

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Shaun R.
, US
Nov 26, 2017 2:21 pm EST

Hi Jervon.

Appreciated reading your complaint.

If the initial amount(s) that were still on the account were made up or false, then you'd have something to argue about. Be aware, though, that just as in a checking account, debit/credit cards can have transactions which come through after you believe you've paid off the account. If they are legitimate transactions, even though you may have honestly forgotten about them, you'd be wise to get it paid for. Banks can add on a lot more than late fees. The interest can legally compound along with collection charges which may become huge. Even though a credit rating may not be important to you at this very minute, you're going to find it used within the future. You'll have (perspective) employers use it along with lenders and the negative rating will hurt any chances you may have. There was a somewhat recent case where someone almost lost their home off of a similar smaller debt.

I'm not trying to absolutely state the charge(s) they're claiming are legit, BUT IF THEY ARE, deal with it now and save yourself a great deal of heartache and money later.

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10:32 am EST

Citibank heloc restructured loan

Mon, Nov 20, 2017 9:14 am

zaariz ([protected]@aol.com)To:Inquiry Details

Re: Citibank

PO Box 769004

San Antonio, TX [protected]

HELOC Account # [protected]

In December of 2016 Citi "restructured" my HELOC account. Which started with 3 payments of ~ $270. If all on time the loan then will be restructured to reflect this. The payments were made on time and a contract was sent to be signed and booked.

In July2017 the docs were signed and returned for the 3rd time, I heard many excuses why it took 3 times meanwhile foreclosure notices are still being posted on my house and daily phone calls and people knocking on my door offering to buy my house that is being foreclosed on. All this time the payments have been made.

Citibank refused to send me statements (I received the first in Sept 17) that stated I was behind on payments?

Citibank refused to allow be the ability to view and pay my account online.

For months Citibank didn't report my payments to the credit bureaus., to this day hasn't reported the payments from Dec 16, Jan 17 & Feb 17..

I have spent hours on the phone each of the past 3 or 4 months explaining this to be told some investigation will be submitted, that's when I wasn't disconnected while being transferred. Yet each month NOTHING is done.

Yesterday I was again on the phone for over an hour transferred to "someone that can correct this, Ren" who said my payments should be $340?.. I explained im holding a contract that was signed months ago that shows $265 as well as a statement from them with the same. "hold please" is the common reply.

I have spent countless hours on the phone, I shouldn't have to be on hold for an hour while Citi try's to access my account. Last month the person I talked to said Aug payment for some reason was for interest only and wasn't sure why. He would create an investigation to correct this. Again NOTHING was done.

2 Major issues:

1) I sent my bank statement to CitiBack showin ALL PAYMENTS have been made since restructure. They say their reporting is accurate. How can this be when I show them my bank statement that proves the payments were made?

2) I have my phone voice messages filled with daily harassment (Yes this is HARASSMENT) calls on an account I have made all payments on time.

My hours of phone calls for the past 4 months where each time the Customer Service rep cant explain why O owe when I have actually paid extra each monts, Citibank has also charged a $25 late fee on AGAIN payments that were made on time

EXTREMELY FRUSTRATED CitiBank Customer

Dennis Dahlem

282 E. Devon Dr

Gilbert AZ, 85296

[protected]@aol.com

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10:18 pm EST
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Citibank unauthorized credit card charges

I tried several times to contact your number [protected] to complain about the unauthorized charges made on my visa card [protected] but can not get through.
The unauthorized charges is reflected on your statement dated October 8, 2017.These charges are postdated Sept. 15, 2017 and Sept. 25, 2017, 2017 with total amount of $258.70.
Please make the necessary adjustments and reversal of the total amount charged to me including the bank charges due this anomalous charges.
My other transaction in my credit card is adversely affected by this improper handling of my account.
Attached herewith is a copy of the statement dated Oct.8, 2017.

Hope and pray that this complaint will meet your prompt action.

Thank you very much.
Miguel Sayat

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11:10 pm EST

Citibank unknown payment

I am being charged monthly, a sum of USD 45.00 on my Citibank Visa card. At this time I am just enquiring which company this is for so I can determine whether this is to continue .
Payments have been made on approximately the 10th of every month
I include a screenshot of the payment in question, below.
Regards
Edmund Rapsevicius
[protected]@optusnet.com.au

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11:20 am EST

Citibank credit card no help with hardship

I am a long time Customer with this credit card.

I have recently come upon a hardship. I'm getting a divorce. for the past two years I have only been making minimum payments since I now have ALL the family debt assigned to me PLUS an extra 20k that my (now ex) wife accrued AFTER leaving me high and dry. With child support, alimony and all the bills it has been a trying two years. I have lived without cable or Internet as I have had to make very serious cuts.

I called to ask about settling the account, The interest rate alone is killing me. I was told that because I make minimum payments and keep the account current that it cannot be settled ! HOWEVER if the account was delinquent in any way, they would gladly settle.

I'm very confused as I have worked so hard to keep my credit in good standing.

I guess I can see the CORPORATE GREED in this because if I make just minimum payments I will wind up paying a total of 6k more !

I am hoping that I can get this settled. After many years of interest I have definitely paid off the initial balance PLUS !

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2:56 pm EST
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Citibank citi diamond preferred card

I called citi in the middle of October because I was having trouble paying my minimum payment each month because I was being buried in interest charges. The lady I talked to said she could get me a better interest rate because I had been a customer for several years but I would have to make my minimum payment first to get below my credit limit and to call back. I made the payment and called back on Oct 30th and the man i talked to said there was nothing he could do, and I asked what my current interest rate was and he said 16.99%. Nov 9th another statement hit and I checked the interest rate and it said 20.99. I called today Nov 10th and asked for a manager. The manager I talked to said there was nothing he could do because I was over my credit limit again and that was the best interest rate he could give me. I asked him if they keep recorded messages from previous phone calls and I asked him to review them. He said he could review them but no matter what was said in the recorded phone convos didn't mean I would get a better interest rate. My first problem is that I was told I could be given a better interest rate after I made a payment. Lie #1. Second problem is the sec phone call I made on OCt 30 when I was told I had the best interest rate available at 16.99%. Lie #2. I have been a citi credit card holder for several years and I have 3 credit cards with them. I do not appreciate being jerked around and lied to. It is unacceptable and is just poor customer service. Not to mention the manager pretty much said it doesn't matter what the reps told me.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.