Menu
CB Banks Citibank 5671 Riverdale Avenue, New York, NY, 10471, US
Citibank company logo
Citibank
reviews & complaints
Citibank company logo

Citibank

5671 Riverdale Avenue, New York, NY, 10471, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 4:00 pm
Wed
9:00 am - 4:00 pm
Thu
9:00 am - 4:00 pm
Fri
9:00 am - 5:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
ComplaintsBoard
T
8:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank - dispute resolution request an investigation and appeal/ loss prevention

To Whom It May Concern

I Ms. Rosemary Maysonet is writing to you regarding of how I was terminated; On 26th January, 2009 I was looking forward returning to work after being on SHORT-TERM Disability; When I arrived at work, I informed assistance manager Mrs. Karen Wilkie, that she needed to call human resources department so she can log me back to the system. I was told “okay” and “to wait” when the manager Mr. Mike Sulla arrived ; Mr. Mike Sulla and the assistance manager said that they had to speak with me. We all went into the manager office, They proceeded to tell me I was terminated due to a transaction that occurred on 15th September, 2008, I was also told that I was terminated due to the LOSS PREVENTION from the transaction.; I didn't had no knowledge of what they was telling me, I had no proof of this transaction that occurred on 15th September, 2008 .but assistant manager Mrs. Karen Wilkie kept held a copy of the deposit ticket and check but wouldn't let me see if for myself. They stated I deposited a check into the same account that it was written from and that the same account was closed.
That transaction could not have been possible because if the account was closed the transaction would never have gone through, and also that a check written from an account could not be deposited into that same account. I also asked to see this transaction because the copy of the deposit ticket and check, the receipt did not bear my teller number, there was no transaction number printed on the receipt. I requested to call human resource department and speak with them myself but manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie spoke with Ms. Yudelikis E Nunez with out my present.
The reason that was giving to me for my terminated was the “supposable” to an incident that happened back on the 15th of September, 2008; I have no proof of what I was been accuse, of and was not allowed to seethe copies myself . Whether the error did occur or not why did they wait four months to fire me, I feel is an excuse not to allow me back to work, after being out on SHORT-TERM Disability.
I have contacted the NYC District Office US Department Of Labor for an investigation, Mr. Jose De La Rosa is the agent from NYC District Offices US Department Of Labor who is working this case. He has tired to reach Mr. Mike Sulla the manager from CITIBANK #110 the branch I worked in, but has not received any response from him.
I Ms. Rosemary Maysonet don't agree of how I was terminated on 26th of January, 2009 due to an transaction occur on 15th of September, 2008, that I had no knowledge of this transaction. I feel and believe this was a wrongfully termination after being on SHORT-TERM Disability and speaking with manage Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie on the day of my termination did not resolve anything, I sent in my doctor’s note stating that I can return to work, I faxed to doctor’s note on Friday the 23rd of January, 2009
As long I have been a bank teller I have never ever done a transaction like this ; I had felt so shamed going home to tell my kids that I was terminated from the bank. My kids ask me; mommy what are we going to do now that you are not working to support us; that really broke my heart seen my kids cry and now I don't have no income in the house. I'm single parent with kids to support.
I have been thinking of what the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie said to me on 26th of January, 2009 and I still believe I have no knowledge of the transaction.
Please contact Consumer Lender Department at [protected] or Investigation Department at [protected];
Area Manager is Mr. William (Bill) Gianakos [protected]; [protected]
Reason For Appeal: I feel like I was wrongfully terminated after being on Short-Term disability. I wasn't allowed to look at the copies of said transaction nor do I recall ever processing said transaction. My desired resolution is to be restated to my full time position and pay.

-----------------------------------------------------------------------------------------------------------------------------------------------------

ROSEMARY MAYSONET
2861 Exterior Street
Apartment #6G
Bronx, New York 10463
Phone [protected]
Phone [protected]
Fax [protected]
[protected]@aol.com

January 26, 2009

Incident
On January 26, 209, I Ms. Rosemary Maysonet went to work after being on SHORT-TERM Disability; When I arrived at work, I informed assistant manager Mrs. Karen Wilkie that she needed to call Human Resource Department so she can log me back to the system, I was told "OKAY" and "TO WAIT", when the manager Mr. Mike Sulla arrived he and the assistant manager said that they had to speak with me. We all went into the manager office, they proceeded to tell me I was terminated due to a transaction that occurred on September 15, 2008. I was also told that I was terminated due to the loss prevention from the transaction that occurred on September 15, 2008. Please contact consumer lender compliance at [protected] or investigation department at [protected] ; Mr. Bill Gianakos at [protected]; [protected]

Damage Resulting
I was TREMINATED I'm requesting an investigation, compliance, evaluation and is a false report, destruction; I believe this is an violation of CITIBANK N. A. to terminated due the transaction that occurred on September 15, 2008
A transaction that they said I supportively did on September 15, 2008. They claimed I deposit a check into the same account in cam from and that the account was closed.
That the transaction could not have been possible because if the account was closed the transaction would never have gone through and also that a check written from an account could not be deposit into that same account. I also asked to see this transaction because the receipt did not bear my teller number, there was no transaction number printed on the receipt.
They, the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie just said that I was terminated as of January 26, 2009.
That I supportively deposit a check into the same account that it was written from and that the same account was closed. But no warnings for this supportive transaction; I requested to call Human Resources Department and speak with them my self, but the manager Mr. Mike Sulla and assistant manager Mrs. Karen Wilkie instead without me present.

Read full review of Citibank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.