Menu
Citibank Customer Service Phone, Email, Contacts

Citibank
reviews & complaints

citibank.com
citibank.com

Learn how the rating is calculated

1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Citibank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Citibank. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citibank reviews & complaints 1065

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
13 reviews
Sort by:

Newest Citibank reviews & complaints

ComplaintsBoard
R
4:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank credit card

This is what I am sending to the "your" credit card company.
It may take a few days to get my fax set up. I haven't used it in quite awhile.
You can't email them to dispute a claim it must be faxed. Which would probably cut down on the number of disputes they get.

Attn: Dispute Department
I am disputing my credit card bill.
Concerning Home Depot credit card Acct# [protected] for Richard T Southern
Received bill for approx. $89.00 a few months back.
Called number on bill and was unsuccessful trying to pay over the phone.
Was on a huge project and did not follow up. Which is my fault.
Received next bill with an additional $29.00 Late payment fee.
Went to Home Depot and paid the approx. $89.00 bill and was going to call on late fee.
I never followed up which of course is my fault, but the problem originated from not being able to pay on time originally due to problems with your phone system.
You are now asking for $100.00 on $89.00 which was paid about 3 weeks late. This is highway robbery and I am not paying.
You can call me at [protected] or email at [protected]@gmail.com

Read full review of Citibank
Hide full review
ComplaintsBoard
R
2:45 am EDT

Citibank credit card delivery

I applied for a credit card from Dubai I finished all the requirements the same day as I wanted the card for my lounge access to my trip to Beirut after 2 weeks from applying. The agent Adil Hilal told me it will take 3-4 working days. After a week no one called I contacted the agent Adil he said oh wanted to call u I need your mini pay slip automatically printed it and gave it to his friend as per his request. Few days after I called again to follow up he said oh they need to call your office to verify your work place I told him but I mentioned to you it is not possible to call my office as I am working with the AUSTRALIAN consulate in Dubai and I mentioned that to him from the beginning and he said no worries in addition my friend applied to the same card and someone visited her in the office to verify and she got her card after 4-5 days max. I was following up all the time and before I left to LEBANON I called the call center and requested for someone to call me as soon as this is a very bad service someone called and I told him I am traveling after 2 days and I still didn't get my card he apologized and suggested to deliver the card to Beirut I was ok with that as I need the lounge access from Beirut more than Dubai. Today it is the 21st August and this was last discussed on 9 August! Mean while I received few calls from Citibank Dubai I could not answer as I updated my number in Lebanon for card delivery I WhatsApp Adil advised the same he said I already updated your number in Beirut, next day I also received a call from Citibank Dubai again advised Adil about that and he said he will follow up. I am traveling on the 30th August and still didn't receive my card that I applied for on 27th July 2018 ! My question is that your service standards and respect to clients? Very disappointing experience don't know if it is your bank or few people working in your bank!

Read full review of Citibank
Hide full review
ComplaintsBoard
L
3:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank Bank transaction - local payment crediting time

Hi, complaint from Malaysia.

After using CitiDirect for year, I found that your company processing is tooooooooo bad (worse that I ever see).

Your system is not user friendly, and the information provide for the local transaction is confusing and not clear.

This is not the first time I face this problem, I make a local transaction value on 15.08.2018. Authoriser approved on 15.08.2018 around 5.30pm.
Yea, I understand I get the approval late. The transaction cut off should be around 5pm. So fine, I believe I still can get the transaction done on the next working day around morning or afternoon time.

Follow Malaysian National Bank's rule, we got 5 window.
If processing time is 5am, crediting time is 9am~11am
If processing time is 8am, crediting time is 12noon~2pm
If processing time is 11am, crediting time is 3pm~5pm
If processing time is 2pm, crediting time is 6pm~8pm
If processing time is 5pm, crediting time is 9pm~11pm

So, if follow the window, I believe my transaction should process on 5am in the next working day, then my crediting time should be around 9am to 11am.

Yea, Is only I~believe. Actual, Citibank side processed my transaction around 2pm in the next working day. Transaction crediting time became 11pm. It take 29 hour to response.
Which mean, my transaction cannot reach my beneficiary on time. My side need to bear any necessary losses cause to the beneficiary.

It this mean, if the bank officer miss out, then my transaction no need to process?
Is this careless, not professional, behaviour or attitude problem?

I really disappoint to Citibank because this is not the first time I face this king of problem.

- The CitiDirect system is not real time and cannot check either transaction done or not.

- Transaction cannot processed on time and it take more than 24 hour.

- When there is any rejected transaction and Citibank cannot inform the user earlier, it might take a week until the user call then Citibank operator respond.

- Oh ya, my RM is not friendly, first time I yell by a Bank officer. Or should I say command by a bank officer in a high volume.

- Jompay services provide by CitiDirect, transaction failure. Bank side give me a very funny reply. Said "Sorry, Jompay is out of their control, when the transaction rejected, bank side is also don't know." YOu can only check by yourself... Later on, I received a email from bank say, "Sorry, transaction failure due to wrong 'Account Type' chosen, you choose 'Credit Card' and your company is not apply any credit card service with our bank." Hehe... What kind of answer is this? I'm using 'template' to make the transaction, other than, value date, payment amount and reference, nothing I can change. Because I just a maker, approved template I got no right to change any thing. Same template, using first time success, but second time failure. Stupid!

Not all Citibank officer is not friendly, some of them are quite helpful.
But I still feel disappoint and upset to Citibank.
Because I believe Citibank is a huge company, it should have a complete and perfect management. But reality show that it might not perfect in all field.

Kindly please update your quality.

Thank you!

Read full review of Citibank
Hide full review
ComplaintsBoard
P
11:39 am EDT

Citibank housing finance

Sent Items
Write
Fw: Greetings from Citibank Home Loans
"DS Pradhan" to you & 1 other(s)
Tue, 14 Aug 2018 21:51:54

Dear Sir/Madam

Regret to inform that I have received the following offer from your Bangalore Office, which I find unethical, unprofessional.

I was offered over phone housing loan at 8.60%pa (TBLR 6.7% + Spread of 1.9%) over phone by your Mr Sudhanshu. I specifically asked mr sudhanshu that whereas tblr would fluctuate your spread should remain the same during the entire period of loan; TO WHICH MR SUDHANSHU AGREED. Accordingly, i asked for proposal in writing, and got the following proposal.

You will find world's finest bank gives ambiguous proposal i.e. not mentioned tblr rate for the period until 31st December, 2018 and specifically state tblr of 6.7 % plus spread of 2.2 % (instead of 1.9%). Why this deviation and / or cheating.

Later on I called Mr Sudhanshu, who told me I should take it or leave it. Is this bank professionally managed or this bank runs on whims and fancies of your executives?

Regards,

Pradhan
[protected]

Read full review of Citibank
Update by Pradhands
Aug 14, 2018 11:41 am EDT

Sent Items
Write
Re: Greetings from Citibank Home Loans
"DS Pradhan" to you & 2 other(s)
Tue, 14 Aug 2018 19:01:20

Dear Sudhanshu

Proposal is not clear to me.

Please let me know what is the TBLR you applied for housing loan of 8.60%. As per my knowledge, you offered 8.60 based on current tblr of 6.70% and your margin of 1.9% .

Why then you stated your margin of 2.2% + tblr of 6.7%, making effective interest rate of 8.9% after 31.12.18?

You should have applied the same logic for entire period.

Regards,

Pradhan

Regards,

DS PRADHAN

From: "Dase, Sudhanshu "
Sent: Tue, 14 Aug 2018 17:50:44 GMT+0530
To: "ds_pradhan@rediffmail.com"
Subject: Greetings from Citibank Home Loans

Dear Sir,

Greetings from Citibank!

Citibank Home Loans come to you packed with powerful features such as:

· Interest calculated on daily reducing balance

· Longer tenure loans for ease of repayment

· World class service platform including 24x7 online access to your loan account

· NIL Part Closure and NIL Foreclosure Penalty

· Unique Home Credit facility that allows you to save interest cost by parking your surplus funds in home credit account

Rate Of Interest - 8.60% PA fixed till 31st December 2018 and 6.70% TBLR +2.20% PA from January 1 2019.

Charges - 0.2%+ GST of Sanctioned Loan Amount towards stamping charges. ( No other charges and Insurance)

As your property is ready, disbursement will done on registration. We will prepare DD in favor of developer and handover the same on the date of registration.

following are the set of documents required to process your home loan application. ( All documents to be self-attested )

1) Application Form:

* To be duly filled & signed by applicant & co-applicants (if any) ( All proposed property owners to be on loan structure)

* 1 passport size photograph of applicant & co-applicant.

2) Personal Documents - Applicant & co-applicant(s) if any:

* Copy of Pan card, Passport & Aadhar Card

* Copy of latest postpaid bill ( NA if landline phone at home)

3) Income Documents –

* Salary Slips- last 3 months

* Bank Statements - last 3 months – for Salary Account

* Form 16 from the employer – Last 2 Years

4) Other documents that are required to complete the transaction

1. Copy of allotment letter and cost payment schedule

It is our endeavor to provide to you, best in class service and to process loan application on priority post receipt of the above-mentioned documents.

Please feel free to call me should there be any queries/ clarifications.

Thanks & Regards,

Sudhanshu Dase

Asst. Vice President – Mortgages

________________________________
Citibank N.A

5 M.G Road, Bangalore - KA 560001

Dir. : +91 80 [protected]

M: +[protected]

Hide full review
ComplaintsBoard
J
6:28 am EDT

Citibank [protected] spam emails a day??!!!

Stop sending me ridiculous emails! I get about 500 a day about rubbish schemes and stuff I don't care about! Unsubscribe takes me to some monster gulf page! I want to be removed or I will escalate the complaint. Why would anyone bank with such a vile and intrusive marketing department? Awful awful service! I don't even have a bank account in the uae!

Read full review of Citibank
Hide full review
ComplaintsBoard
C
10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank homerun mortgage

I was processing a home morgage with less than 20% down. So I attended a mandatory 1st time home buyers workshop for general information about getting a loan. There I met a CitiBank lender, Sandy Gimenez, NMLS ID: 626518, (Aka Sandolio Gimenez) that a after a very brief talk, mostly pushing his Citibank loans programs, encourage some of us to apply with Citi (he interviewed everyone in that room about income, debts and assets). To make the story short, So I applied, got a prequal and approval. The problem started later when he referred me to his friend a Realtor, Aricides Otero, https://www.realtor.com/realestateagents/Arcides-Otero-PA_Weston_FL_886362_104969227

I told him I would go with my own realtor, but he kept insisting that I use his friend Aricides Otero since he was the only who had knowledge about houses and zip codes that would qualify me for Citibank program " Homerun" where they promise low down payment, no points, and no PMI. I told him that this was a red flag for me that's i would not continue. Also, I have a a score of 820 with no credit card debt and still my interest was being quoted at 4.625 and APR of 4.92XX and with 5% down even though I had at least %10, anyway stay clear of him and perhaps CitiBank. I believe what he was doing is ilegal, don't have the time to find out. Stay clear of doing business with him.

Read full review of Citibank
Hide full review
ComplaintsBoard
L
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank unclaimed funds in checking account australia

I have been trying to communicate with your office regarding funds that I have in my checking account, offices located in Australia and I haven't heard back. I am to the point to hire an attorney and file a legal complaint.

I want my money back since your bank is not longer operating in Australia, the funds are over $1, 000.00.

I am expecting a response in the next 7 business days, or a refund check for the full amount.

Read full review of Citibank
Hide full review
ComplaintsBoard
E
6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank credit card refund

My credit card with Citibank UAE,

Statement of March shows the outstanding amount is : AED -7791.21

I've raised a request through email on 30 Mar According to my credit card monthly statement Outstanding balance: AED -7791.21 and requested to refund the excess amount to my bank account.

I've received an email from customer service informing that my request of ref no "[protected]" is under process.

I've submitted requested documents on 22 April.

I've get a request on 10 May to submit additional documents which done on 17 May.

I've sent a follow up email on 28 May

I've been requested to provide my contact details which had been provided on 11 June.

I've sent an escalation email on 23 June with no response on my follow up emails or calls.

My request is raised for more than 4 months with no resolution, my excess amount of 7791.21 not refunded for that duration.

Read full review of Citibank
Hide full review
ComplaintsBoard
P
10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank citibank is siding with a disreputable moving company in my dispute

I recently opened 2 disputes with Citibank regarding Professional Moving and Storage. I asked for a reversal of the deposits of $300 and $717.08 that I gave to the moving company due to the fact that they did not provide the service they contracted for. The move dates were supposed to be June 28th or 29th. Once the moving company got my deposits, they would not communicate. The one time I got through the man told me he had a call in to the driver and would call me right back. After no phone calls for 2 days regarding if they were going to show, the 2 men show up at 6 PM on the 29th. The man immediately begins trying to get me to sign manifest papers even though he had not compared my goods to the list. He starts telling me how much more the weight will be, the cost of blankets will be, and that my furniture needs crating. These are all items the moving company had said on their contract that I was not supposed to allow, not to sign anything and that I was to contact their customer service immediately to handle this. This man was also making these decisions without comparing my furniture to the list I had made with Professional Moving and Storage and he had not even looked at my furniture yet. When I finally realized this was an obvious scam I called the 2 customer service numbers repeatedly but of course no one answered. They had not communicated since they took my deposits so why would they answer now. How was I to resolve this with customer service as requested if no one answers. Not knowing what to do at this point, I told the men to get off my property. I could not see any other way to handle that situation. What person would have sent their goods with 2 men that showed up at the last hour in a box truck, refusing to speak my language except to say sign this and pay me more money. The older man asked to use our bathroom and stayed forever smoking, The room stunk of smoke. The younger man kept grabbing his crotch until mu husband requested he stop. Again I ask who in their right mind would have sent their goods with these men? I was sure I would never see my goods again. Especially if customer service refused to pick up.

Now Citibank is siding with Professional Moving and Storage. They are saying I have not provided documentation proving that the service was not provided? How do I document that? I called immediately for assistance. Who in their right mind would have continued that process with the movers? I can not document something that was happening in real time. I feel justified in sending someone away that was trying to steal from me. I have no idea how to prove that customer service would not assist me. I requested that the moving company return my deposits, but of course there was no response to that.

Citibank's handling of this issue has been awful. I receive email communication days after it has shown on their site. By then I have limited time to respond. I have provided the receipts for my deposits. I have detailed the transactions with the moving company from start to finish. I have no way to prove the calls. My order has been shut down on Professional Moving and Storage's site so I can not pull the details back up. It now says to call customer service. Isn't that funny? This company has it all worked out. They communicate only through internet. They do not provide the contract via email; only by accessing their site. Then they shut it down so you can not get back to it. They will not answer phones.

I will admit that I was an idiot to have contracted with this company, but I would have thought Citibank to stand by me on this. I have done everything I can to prove that this company did not fulfill their contract and had perfected their scam. I simply want the deposits reversed. I have never had a dispute before. This is not something I would pursue if I did not feel passionate about my stand on this.

Read full review of Citibank
Hide full review
ComplaintsBoard
B
8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank sears mastercard

I closed my Sears Mastercard several years ago and cut up my card. I have been banking online with paperless statements to pay off the balance. The interest rate is 25%. I decided to open a new CC with 0% interest rate and transfer this Sears balance to the new card so I could get it paid off. When I got online to get my account number, only the last 4 digits were available. I called customer service to get my number and they refused. They wanted to know if I was doing a balance transfer and I told her it was none of her business, but it was my account and I needed the entire number. She said she couldn't give it to me. I asked to speak with a manager who also refused to give me my account number. I asked for it to be mailed to me and she wouldn't do that either. I asked her how I could get that information and she said I couldn't. Wow! I told her I would never do business with Citibank again. I manage to rifle through some old financial paper and come up with an old statement that had the number on it and got the balance transfer approved. How is it even legal for them to refuse me access to my own account number? Hacked me off. 😡

Read full review of Citibank
Hide full review
ComplaintsBoard
A
6:14 pm EDT

Citibank assistant manager on 72nd street and 3rd ave ny ny

Today Friday August 3rd 2018 about 2PM I was given a list of branches that cash CITI checks. I have no checking but do have credit cards. I have been through the verification process which was smooth and effortless at 96th & Broadway NY NY where I simply present ID, am asked my social and what my current occupation is.

I arrived approximately 3PM at one of the branches on 72nd St & 3rd Ave NY NY I was not put through the verification process and was treated rudely by a lady who claimed she is an assistant manager named Irene Buntin. I explained that perhaps the 96th Street branch could guide her or clarify any confusion. When I asked her why this was an issue and could she just call to verify. I had my ID and the check and was expecting the usual process. She said AND I QUOTE "Because I don't want to." and walked away. I had asked her prior who her manager was. She said Arthur Lucien who was not in that day.

The teller was nice enough to give me the number to customer service where I said I would be filing a formal complaint.

I would like to add that I saw no name tag on Miss Buntin. I found her manner rude and ignorant and not the qualities that someone dealing with the finances of another should have. Might I add that the check amount is for $297.34 and from CITI.

Read full review of Citibank
View 0 more photos
Hide full review
ComplaintsBoard
M
10:15 pm EDT

Citibank visa infinite privileges

P.S.: the below email was previously sent to [protected]@vathanagul.com but NO ONE replied me yet.

To whom it may concern,
My name is Yongsok Lim and I am a card holder of Citibank Preferred Credit Card.
And I am writing this email regarding one of the privileges of my credit card which is the High Tea Service.

I have been using this card for 2 years now and I tried booking the service before but as it was fully booked I never had a chance to use it and I didn't try much to try book either ways.

However recently I wanted to try use this service and have been checking the website often for the past few days for a booking. (https://www.vthgservice.com)

But had no success at all. EVERY SINGLE day it shows FULL FULL FULL.
I clearly understand that this service is limited to 100people monthly on a first come first serve basis but is this service REALLY being provided?

Reason I am asking is because I checked the webiste on:
July 22nd: shows fully booked until August 27th
July 23rd: shows fully booked until August 28th
July 24th: checked at 08:00am but shows already full the next day August 29th..
And today shows full again until august 30th...

Understand that it is first come first serve...
So my question is: What time is the "refresh" time for the availability of the next day?

Is it at midnight 00:00 hours?
If so on July 24th I checked at 08:00 and August 29th was already full...
Means there are people who books for the High tea set between 00:00 and 08:00?

So at the moment August 31st is still not able to book. If I check TODAY at 00:00hours it will be possible to book for 31st August?

If not... I dont understand the logic of this booking system...
And I really wonder if this service is really available for the card holders or if it is
just used to advertise the privileges.

Not only the high tea but for the hotel dinner as well.
BOTH ARE IMPOSSIBLE TO BOOK.

Please do not give simple replies such as:
"sorry but it is first come first serve so you need book fast"
Because I think I am being VERY CLEAR about what I mean in this email.

So can you CONFIRM to me that that if I want to book I should standby in the website
at 23:59 and the booking will be available? IF NOT... then how should I book for those
prvileges that I am entiitle to?

Thank you

Read full review of Citibank
Hide full review
ComplaintsBoard
S
7:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank mexican bank and their customers using citibank to transfer funds in scamming

Dear Sir/Madam,
I am currently in a transaction involving the sale of my timeshare in Mexico which I have come to believe is a scam. I have unfortunately paid amounts towards this transaction already but now that I am being ask to pay more I have come to realization that this is indeed a scam. I am being asked to transfer funds to an account in Mexico through Citibank, the Mexican Bank's correspondent bank.

American Banks through which these transaction are being transferred should be taking some kind of responsibility as it seems these Mexican Banks are conducting business for criminal elements in Mexico who are scamming money out of American citizens and are using American banks such as Citibank to conduct these nefarious activities.

The following is the instructions I have been given to transfer the funds.
CITIBANK NA - [protected] swift CITIUS33
Bene bank CIBANCO SA swift CIMXMXMM
ffc GRUPO BANSISA SA DE CV
act no. [protected].

I am hereby requesting that CITIBANK look into this bank and the payments that are being made through this bank and this account.

I can provide copy of other documents received from the Mexican counterpart upon request.

I am sincerely yours,
Sonia Earle email- [protected]@gmail.com
259-52 149th Avenue
Rosedale Queens
New York 11422

Read full review of Citibank
View 0 more photos
Hide full review
ComplaintsBoard
J
2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank 1.6% savings rate promotion

I tried to open and account on line, I get through all my personal details and the online system shuts down. Not a good feeling to have all that personal info possibly hanging out there. So I called the 800 number and the lady told me it was not available in Missouri, but it was right on the post card that I received. She said she would have a supervisor give me a call. That never happened. I then called on July 14th, "called in" to open the account. The guy took all my information and I gave him my routing number and account to pull $200, 000.00 out of my US Bank account. That never happened. I called on July 24th and just then for the first time they tell me I need to send in my drivers license and utility bills. I do that and the money still isn't pulled from my account. Now I just hung up with a supervisor and she keeps asking was this opened at a branch. It wasn't, but she cannot pull up info as it show from a branch. Never had a harder time trying to open an account and deposit $200, 000.00. If Citi does not have an onboarding process figured out by now...I just don't know what to say. Just pitiful

Read full review of Citibank
Hide full review
ComplaintsBoard
L
8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank unauthorized charges

I am writing this letter of complaint to inform Citibank as to why I will be canceling my Thank You Preferred card (2541).
My prior card (1580) had unauthorized charges of $301.00 on March 6th, 2018 for a Delta flight and $17.31 for Priceline, both of which I disputed and my account was credited. This should have been the end of the disputed charges and I saw the credit on my April statement .
I then noticed on my June statement (current card 2541) that I received credits for 2 Delta flights for $860.61 and 240.40, neither of which I had disputed. I called the Dispute Center on 6/22 and asked that the money be replaced as a charge because I did not dispute these charges.
I then noticed that Expedia had cancelled my $860 flight to Europe because of the mistake that Citibank made by removing charges I did not dispute.
After hours on the phone with Delta and Expedia, I was finally able to get on a flight to Europe--but now for $1179 which was $318.39 MORE than my original flight which Citibank mistakenly canceled and I was unable to get on the same flight as my traveling companion, leaving me with a 13 hour flight alone from Europe. I had to then change the flight from JFK to Tampa as well, which now makes me take a Taxi to my destination because I am arriving so late.
This may not seem so severe to you, but because of these two charges which were never in dispute, I have had many hours of unnecessary distress and worry as well as extra charges for my ticket.
I did call and make a formal complaint and the supervisor at the time, Eric Diaz was very courteous and promised to relay my complaint to his superiors. However, since I have heard nothing from anyone about this error, I will be canceling my card and filing a formal complaint with the Consumer Protection Agency and the Better Business Bureau.
Laura Davis
[protected]@yahoo.com

Read full review of Citibank
Hide full review
ComplaintsBoard
P
4:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank activating credit card

The foreign customer service representatives for Citibank credit card refuse to activate our
credit card. The foreign customer service representatives do not speak nor understand
english and read from a script that does not answer your questions. When confronted with
their lack of english language skills they simply hang up the phone. Citibank needs to be
fined another $ 770 million dollars for their continued credit card fraud, SCAMS. They
issued my spouse and I ( joint account as authorized user ). Both cards have the exact same
account number and security code. We called to activate and the foreign representatives
were unable to activate. They tried to send text to both our phones as listed when we
applied but the said there system would not allow it. I tried to activate online but their
website was not functioning properly. We told the foreign representatives to close the
account but they refused to close account. HORRIBLE foreign customer service or I should
say that Citibank is committing consumer fraud by BAIT AND SWITCH tactics by issuing
credit cards only to not activate them. We received the welcome kit in the U. S. Mail as well
as an email congratulating us that we are now members of Citibank thank you preferred
credit card. Citibank is corrupt and a complete joke. As soon as we pay off the Macy's credit
card we will close it since Citibank has something to do with it. Also, we no longer shop at
Costco since Citibank screwed up their credit cards. Please fine Citibank another $ 770
million dollars.

Read full review of Citibank
Hide full review
ComplaintsBoard
S
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank wire transfer

My name is Stefan Simkovics and have an account with HSBC in the US. I completed an online wire transfer from the US to MEINL Bank in Vienna/ Austria. After 3 weeks, endless mail and chats, the transferred funds reappeared back on my US Account. Reason: Citibank which is the Bank to process the transfer returned the funds because of INTERNAL POLICY! HSBC can not garantie any futur transfers and can not explain WHY as apparently INTERNAL POLICY will not disclosed. Please be so kind and help me with problematic and aggravating situation.
Thank you and kind regards,
Stefan Simkovics
Mobile + [protected]
[protected]@gmail.com

Read full review of Citibank
Hide full review
ComplaintsBoard
T
10:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank someone is trying to use my credit card

Today I have received an email and notification in my cellphone about a transaction I've never done on July 30, 2018 with Cebu Air IPG. I called citibank and told them about this transaction, but according to the citibank operator I have to make a personal report.
So, please Cancell a transaction using Master Card Citibank, xxxx 7398 (name in the card is Tulus Humintar).

Read full review of Citibank
Hide full review
ComplaintsBoard
B
2:03 pm EDT

Citibank credit card activation

I cannot activate the card. They claim a fraud alert was placed on the account with a zero dollar balance. I called twice and got handed off like a football to another person. I guess you just issue cards to look at and don't expect anyone to use them. I tried making a purchase on the old card which does not expire until the end of July 2018 and it was declined.

We are going cancel this card FOREVER.

Read full review of Citibank
Hide full review
ComplaintsBoard
J
4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank service in branch

Today I went to the Fifth Ave. and 37th street branch to enquire about rate and promotional rate for the savings accounts. My concern was a very low rate on my existing savings account. The branch person directed me to a personal banker (Thomas P. mcDonnell, NMLS IS 1547015) to discuss my situation. Right from the start this person talked me down and tried to convinced me that Citi rates are competitive (where obviously 6bps rate when the Fed is at 2% is not). He didn't try to talk about existing promotion and just said that i could close my account if not happy...which i did. His attitude is unacceptable, his arrogance was the worst, he probably forgot who the customer was. I am a long time international Citibank customer and they have lost me because of this arrogant young man. Happy to be contacted for details.

Read full review of Citibank
Hide full review

Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Citibank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Citibank Customer Service. Initial Citibank complaints should be directed to their team directly. You can find contact details for Citibank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Citibank. Discuss the issues you have had with Citibank and work with their customer service team to find a resolution.