Citibank
reviews and complaints

Dear sirs,
This is very shame for india and indian peoples the multinational bank insulting those who talk in hindi. They are very uncomfort with this language.

My indian oil card [protected]

In name of hargovind bajaj residence at hyderbad
I have today recived credit statement.in statement tata aig insurance comapny emi payment also enclosed. Already I have pliciy cancelled on 30-11-2009 and credits return on 8/12/09 they confirmed. And again I have complained after taking statement. Tata aig given one compalint no. [protected]. For further information/.
So bad luck I have called at 040-[protected] call center at hyderabad. Miss priya is there she wasted my time and I have tried to talk in english she not understand my language I have talked in hindi then she told me to I have uncomfort with hindi language then I have anger on priya I f you dont konow hindi my call transfer to hindi people she cut my phone. So how we indian people hindi people solve problem.
At the time of citi card issuing ask with coustomer englings people s are eligigble for credit card and disqualify to hindi peoples.
I have tried a lot then I talk with customer care people. They joke with hindi language. They are uncomfort with national language and insuling me. And 4-5 times westage my time. And cut my phone.
This is shame full for city bank they earning from india and indian people and they insulting hindi peoples and national language.
If they want to give credit or bank facilities please they mention those who people want to talk in hindi they cant get credit card or city bank account.
Shame shame shame shame shame shame shame shame shame

Atcall centre medum nagarathnam and more.

Kindly suggest for customer care where I want to talk in my national laguage hindi for credit card query.

i got a mail from Citi Bank london [protected]@hotmail.cm that i ve won one million pounds and i need to pay 13000 something in INR to claim winnings as bank charges to receive atm card.

i.e. to deposit money to somebodys account.

and Mr. Kevin Kessenger, Chief operation city bank london and m getting call from him also.

how authentic is all these, what to do shall i deposit the money to claim winning or is this fraud

please do reply to my mail tasleem.[protected]@rediffmail.com

reply at your earliest.

—

Florida
Citibank
Bank by mail
Po box 28506
Miami, fl [protected]

Notification of credit from citibank fl.

Attn: beneficiary,

We have this day received a payment credit instruction from the federal government of nigeria to credit your account with your full inheritance fund of $10.5million usd from the nigerian reserve account with our bank, citibank floria.
However, you shall required to provide the followings datas below:
{1}. your full name and address.:
{2}. your confidential tel, cell and fax.
{3). your bank name and address.:
{4). your a/c name and a/c numbers.:
(5). your swift code / routing numbers.:
Please do provide the above information accurately, because this office cannot afford to be held liable for any wrong transfer of funds or liability of funds credited into a wrong account.

The ealeir the better, we have limited time to complete this transfer, if you fail to recieve the fund from us here in us now the year is almost gone, you will never recieve your fund again for the rest of your life.
This is your lifetime opportunity to recieve your delayed and long awaiting fund. we have agreed to finalize the transfer within 4 working days and fax president of nigeria, minister of finance, senate president the copy of the confirm that proof you have successfully recieve your contract/inheritance fund which we are going to pay to you from their reserve account with our bank.
Reply here for immiediate attention to be given to you: [protected]@centrum. cz or [protected]@aol.com
Yours in service,
Mr. shawn suitor
A/c officer citibank fl branch.
[protected]@aol.com
Tel/fax: [protected]

As a soldier recently returning from a deployment to Iraq, I found that my goverment credit card had been used without my consent, and had filed an identity theft report with the local police department and the FTC. I had called Citibank several times to resolve the issue and their own investigators deemed all charges to be fraudulent. SOMEHOW, I am still responsible for the charges as my wages are being garnished. In attempt to once again 'resolve" the issue, I contacted Citibank and they gave me yet another number to call so the garnishment would cease! It sure would be nice if someone would answer from this mysterious phone number. I have waited for 3 hours at a time trying to get ahold of someone. Unfortunately, the small task of protecting this country is calling my name... and I am forced to return to work being once again the victim of fraud! This ime by Citibank.

Dear Sir,

Iam indian, Took Personel Loan from Citi Bank Bahrain. Two months before i came to india for vacation, during my vacation, my company/sponsor cancel my Visa. I contact the citi bank call center, how to pay/send money to citi-bank bahrain towards my monthly installment. The call center person, told me you have to come Bahrain and Pay. I called many times and chat with different person, but no use. I send a query trho' citibank website more than 3 times. but no response.
I dont have any phone no. of bahrain citibank. Even if i call, its forwarded to call center. I fed up with cicibank service. Please help me how to pay/close my loan from india.

There have been complaints about Citibank for years and no one has done anything about these crooks. That's all they are, legal loan sharks. After having an account with them for ten years or more out of the blue they raised my interest rate to 34%. I am assuming that sooner or later they do this to everyone that has an account with them. I think if the government did an investigation they would see this. This happened to me six years ago. I borrowed from my 401k to pay them off and wrote them a nasty letter telling them I would never do business with their company in any way again. I haven't and won't. The government is only helping them, not us. Best thing we can do as consumers and hard working American's is get out from under Citibank! Pay your cards off and don't do business with theives such as Citibank!

I have got a call from landline number 011-[protected], telecaller named Manju was asking about Manish, I told her in a desecnt tone that there is no Manish on this number then she replied that you are telling a lie because I had spoke to Manish on the same mobile number few days back. Then I tried to convince her that i dont know any Manish and this mobile number belongs to me ( Prachee Sharma) from last 6 years. When I cut the conversation then she again called me with abusive language, also she was threatning me. I request to this complaint forum that they should take necesaary action against this unit of Citibank or else I will take this matter forward.
Regards
Prachee Sharma
# [protected]

I have also suffered the 29% interest hike, on my personal credit card, rudely enacted by Citibank. I understand the times we are in require desparate measures. I feel their pain - I am in the military and deal, on a daily basis, with the outcries of people opposed to US military actions, worldwide. To that end, I have never used my military status for personal gain, however I feel justified in saying that I sacrifice a lot to defend the freedoms and people of this country so some appreciation would welcomed. As an active duty member who has a great credit rating and having never been late on payments, I am truly outraged that my family and I now have to sacrifice even more to ensure the profit margin of Citibank continues to increase. Is that what my service means to this company? What is truly insulting is that, as a military member, I am bound to use Citibank for business expenses. I wonder how much Citibank is fleecing the US government on interest rates for this program. I believe in the right to make profits as any American, however, when you step on the toes of those who defend your right do do so, then you have crossed an ethical line that will (hopefully) come back to bite you in the rear. I'll be sure to advise all my military friends to avoid Citibank!

Orion Marketing Group on behalf of Citi won't stop calling me. Countless times they've woken up my two young children when I put them down to bed. I have asked to be put on the DNC list and have registered on-line, yet they still call. Their sales reps are always rude and incessantly try to forward me to a specialist. They should be shut down!

I opened a new account over the phone with Citibank, I just recently moved to Los Angeles from NYC and my original bank was with an institution based in New York, so I decided to close that account and re-open another account I made with Citibank. Everything went well, I received my debit card in the mail and decided to deposit my 1st paycheck in the ATM. Note that my employer has a business checking acct with B of A and are only able at the moment to fund my checks thru this account until they are able to establish a payroll system.

I went to withdraw the available balance which was $200 and the ATM says they were unable to perform that action. This was Monday. Tuesday I went into my local branch which was the Little Tokyo location on 1st street. I explained to them my situation and they told me there was nothing I can do I have to call the call center and finish the verification process thru the mail. I found that UN-ACCEPTABLE! I am standing here in person with a valid driver's license, a SS card, birth certificate, and mail FROM Citibank and you can not verify me?

I called the New Accounts Support call center and I was told that I should be able to withdraw from my account if I brought my SS card and debit card to the branch. The branch explains to me that it is up to a manager to perform that transaction and low and behold, they don't have a manager at the location. I will have to visit another branch. I called the Chinatown branch, and they explained to me that they ALSO WOULD NOT be able to perform that transaction because I need to verify myself through the main office.

So now my account is blocked. The call center tells me to close my account OVER THE PHONE and they will mail me a check for the amount in my account. What they are not understanding is I have absolutely NO FUNDS at all to survive. I told them I have no money to feed my family until I can withdraw from my account. I signed up for this account with NY ID and my Los Angeles Address. If this was going to be a problem they should have stated so over the phone when I first setup the account instead of holding my money hostage! If I was trying to commit Identity Fraud why am I crying the branch from the humiliation of explaining to the personal banker that I don't having any money to feed my family and I need to withdraw right now! I live 2 blocks from the branch in a well known luxury apartment complex. This is absolutely ridiculous that I have to fight over the phone and in person to withdraw $200! And to top it off one the call center reps hung up on me! I've tried to keep my composure in reference to this situation but it's hard to do that when you don't have food in your stomach!

I ABSOLUTELY DO NOT RECOMMEND CITIBANK TO ANYONE WHAT SO EVER! THEIR CUSTOMER SERVICE IS ABYSMAL! YOU DO NOT TREAT PEOPLE THIS WAY!

The "Citi" Debit card issued by the Kansas Unemployment Insurance agency to distribute unemployment funds will allow unauthorized withdrawls/charges without requiring a signiture, or security code. They allowed my money to be illegally taken from me when I never used the card anywhere but at my own bank to transfer the funds over. This tells me that either the Unemployment office, the Bank, or Citi is stealing the card numbers, and making fraudulent withdrawls. They allowed six withdrawls in the exact dollar amount that were in my account, immediately after the funds were deposited, within three weeks. This sounds like an inside job.
The real kicker is that in order to report the fraud, I had to cancel the card, was issued a new card, and now the company won't talk to me about the account # that no longer exists! And when I spoke to them initially about this (prior to cancelling the card) they told me it would take at least 90 days to recover my money "depending upon how cooperative the other party is". If the "other party' stole money from me, why would I expect them to be cooperative. The company name that supposedly stole my money doesn't appear to actually exist when searched for on Google.com. As well, the Citi card company's phone message system begins by responding to the effect of "if you are calling about a card that has been lost or stollen..." so obviously I am not alone. On many occasions I have been placed on hold by this company and the KS Unemployment office's phone systems in excess of 45 minutes, and lately the Unemployment Office's phone will hang up on me before I ever get to speak with anyone. Mind you, this is time that should & could be spent searching for a job.
Nearly $1400 has been stollen from me, and from Kansans like myself & my spouse who pay into this system. It was stolen from me during the three weeks following the delivery of our baby. Who could be so heartless? Any recommendations on how to proceed? I feel as though I am at a dead end in the yellow brick road. Steve Six's office can't help me because they can only pursue the Consumer Protection claims, and apparently this does not qualify. Please help!

I've been a Citibank customer since 1972, when it was First National City Bank. I've been a Citibank Mastercard holder since 1979. I've got both personal and business accounts at Citibank. I hold a Citibank mortgage in good standing. I've had several Citibank loans and lines of credit over the years with no blackmarks. I even worked for Citibank from 1989 to 1993; during its good years, when it put high stock in product quality and customer relations.

As a freelancer, my cash flow depends on my clients' payments to me so my payment history with Citibank has always been irregular. That is, a late payment last month, an over-payment the next, well over the minimum payment due.

Nevertheless, the card rarely carried a balance over half its rather puny $8800 limit. On average, the card carried a balance of $2200+ from month to month.

It's always been this way. Citibank happily took its late fee and extra interest charges without complaint and said nothing about it -- not even a phone call to warn me that my payment was overdue. Until this week.

I received an automated call telling me that my credit line had been cut by 60% to $3300. There was no warning that this would happen.

A call to two Citibank CSR stiffs was pointless. They were as robotic as the Citiphone IVR system. I was told that because I was late with my August payment that my credit limit had been reduced -- despite the fact I paid off $2, 000 on the card three weeks later.

I've probably been late with payments on that card at least 300 times over the past 30 years and Citibank never complained about it before.

This is how the Citibank weasels repay 35 years of customer loyalty? By telling me that I can't be trusted with more that $3300 in credit card debt, despite the fact that I also carry a quarter-million mortgage with Citibank with zero late payments?

This is pathetic.

Frankly, the only thing that separates one bank from another is customer service. Citibank's customer service took a nose dive when it lost John Reed and Larry Weiss.

I use the credit card for business and without a worthwhile balance on it, it's got little value to me. Which means that Citibank has little value to me. I might as well close my Citibank accounts and move them to my credit union, which gives my a higher limit and where I at least get free ATMs.

A check I deposited was put on a 5 day hold - this is a check from my financial advisor, Primerica, drawn on a PNC account. I asked why is there such a long hold on their "parent company" check and was told the merger was not complete and PNC was, therefore, a separate bank. Because of this long hold that I was not expecting, my account is in a negative balance and NCB has started assessing overdraft fees to my account and will continue until the hold is released after the 5 day hold is complete. I asked the branch manager where I opened my account to release the hold and refund the fees - she said I had to contact the branch where I made the ATM deposit. I contacted that branch manager who referred me to the other branch - bouncing me back and forth. Both refused to help me - I have filed a complaint with the Office of the Comptroller and my state's attorney general. I told each manager that once my account is settled, and they're done making money off of me, I will be moving my $$$ to a credit union.

Neither one seemed to care.

--- Enclosed is a copy of the message.
Dear Officer,
I have a platinum credit card with no: [protected].I have a balance of 307246/-Rs.As per the bill generated with due date on 11/08/09 I paid a cheque for an amount of 100000/- with cheque no: 640500 SBH bank Bellavista branch, Hyd dated 9/08/09.After 3-4 days of the payment I started getting calls from citi bank left and right saying that the amount was due.Inspite of my repeated telling that I have done the payment they kept harrassing me with atleast 5-6 calls per day.After a few days I got a letter from citi bank stating that my cheque was tampered and please send another cheque immediately.In the place of my account no: one letter was darkened by sketch pen by SBH bank officials when they issued the cheque book itself.When enquired with SBH bank they said that this cheque had not come for collection and if it would have come we would have honoured it.In the mean while as a routine the phone calls from citi bank was repeated for the payment due.To each Tom, Dick and Harry I had to explain what has happened.but they presumed to be ignorant of the fact.Immediately I send the 2nd cheque dated 10/08/09 with cheque no:361892 from the same bank and branch and I posted the same to chennai.But still the payment has not reached your place and phone call repeated.Then finally citi bank people said that they are going to send an executive to collect the same and kindly do the stop payment.I did so.Since 3 days they are repeatedly calling that they are going to sent an executive to my place and so far that is not happening, but some or the other fellows are keeping me calling and saying that my bill is pending and they are going to send the executive.Iam rellay vexed with this attitude of yours.Finally I have made a decision that to pay the entire amount at one go and terminate the relation with these cranky fellows.The reasons are simple

1.I am a citi bank credt card holder since 8 yrs almost and a platinum member
2.These types of tantrums have happenned with citibank earlier also and with lots of appologies and excuses further the relation resumed.
3.Iam advisor A.P.State Govt.and have no time to squander with these buffoons.

pls take necessary action and let us wind up.

Dr.Saji D'souza

HI
My name is Praduman Singh Behl, I had taken a personnel loan and ready credit from citi bank N.A. mumbai it was in the year 2005. I was paying my loan in time untill last of year 2006. I paid the loan amount in full in feb 2007 by dd of 75000/= as they said that was the remaining amount.Also Paid the ready credit off first in march 2006 paying 60000 and then paied the rest as i had withdrawn the money in month of april. in 4 installments each installment of 8674.(paid in december, Jannuary, febuary and maych) an total of 34696/=, As per citi banks instructions. But it has been over two years they have not closed my bank account even after giving reapeated reminders . They are harrising me and my family members with constant threatning phone calls ands letters increasing the amount each month. Please help me stop this harrasment and get me the compenssation for the mental trauma that i and each of my family members have gone through.
Thanking You
Praduman Singh Behl
+[protected]

Ahhh, where to begin? I have been a Citibank customer for more years than I can remember. I called CITIBANK to close my bank account because they had recently acquired CAL-FED, and my "free" checking account suddenly had fees-for-nothing. Since there are many places that offer free checking, I closed my account, or so I believed. I suddenly received a statement in the mail for negative $9.50 for their October service charge! I was stunned because it was my belief the account was closed! I called to complain and they refused to reverse the charge because the account wasn't closed! I explained it was THEIR FAULT that it wasn't closed, but they *still* refused to reverse the charge. In fact they had already added the monthly service charge for November and I was nearly $20 in the red! I know it's not a lot of money, but it's the fringing point! They still refuse to reverse the charge and I refuse to pay. I guess they will now wreck my credit but it's the principle of the matter.

Be aware of CITIBANK - they are *only* out to make money and are not interested in customer relations.

I hope that no one out there ever has to do any kind of business with City Bank. Where I live that is one of the most common banks but today 8/28/09 City Bank decided to close out my fiancee's bank account without giving him any notice. It is funny the reason that City Bank or it's rep Ken in Morton gave for closing the account that it was a courtsy checking account so the only people that could use the account or deposit money into it are those who are listed on the account. Well the funny thing is that City Bank along with their reps are bold face liars, theives, and the company is a fraud. I was refunded the excessive money from my collge tutition and had it direct deposited into my fiancee's account. Well apparently when this money went in City Bank decided to close his account without notice because I still owe them money which I admit I do owe but I have been making payments when I can even if it is just $5 which proves I am trying to pay off my debt to them. Well again they closed his account and sent my paycheck, my college money, and his check back but not all his check they keep more thant 1/2 of it but he did not owe anything. Additionally the rep Ken and another rep adivised that it was in the fine print that only those who have their names on the courtesy checking account can use it well my fiancee has had the account for 2 years now all my checks have been direct deposited into his account even my huge income tax refund, and I have even gone into the local bank where we live which is in Morton and have signed my check over to my fiancee so that it could be deposited into his account so the whole no one other than the account holder can use the account is a bold face lie because City Bank started having a problem with me when I was not able to make payments but between paying them and having food, shelter, and water for my children well screw City Bank my family is more important. Please anyone stay away from City Bank additionally my best friend is facing problems with them as well she had several small charges she made to her account by way of her debit card the charges posted right away well she had to use her OOPS one day but the bank decided to move the smaller charges and post the large charge which should have been covered by OOPS first so this caused her to have to pay 6 $27 overdraft fees when orginally it only should have been one $27 overdraft fee. Please Beware of City Bank!