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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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7:36 pm EDT

Citibank credit card pin

I called the toll-free number for Citibank's Diamond Preferred credit card on May 19 to request my PIN. I have had the card since 1979 and probably received a PIN back then, but have long forgotten it. I used their automated option to request it be sent to me, and the recording said to allow 7 to 10 days.

On June 1, having not received it, I called again and was told that it should only take 7 days and that it would be resent. The customer service rep asked me to go to the USPS and ask if they had any mail for me from Citibank. I told him it was a lot more likely that the Postal Service had mixed it in with someone else's mail (I live in a 400 unit apartment building).

Anyway, my REAL gripe is that I had to go through 27 (that's right, 27!) menu options to get to one that put me through to a live person at Citibank. (it was the very last option). Obviously, Citibank wants to do all it can to force a person to 1) either use one of the 26 options or 2) go online. Why can't Citibank offer the option to talk to a "live" person at the beginning of the call?

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1:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citibank over charged for checking account

Dear sir or madam
In error, I was being charged a $25.00 monthly fee for my Citibank checking account, I've had a checking account with Citibank for over twenty years, I went to two NYC branches to resolve this matter, and either branch had a manager on duty. United Nations branch on 1st Avenue and 49th street, and 3rd Avenue and 46th. This I found very frustrating. I was told by personal Banker Mr. Nerys Feliz that he can ONLY reimburse for two months. I would have to make a complaint to be reimbursed in full. With no fault of mine that I was put in the wrong checking bracket. I just wish I had caught this much earlier. Yes, I meet ALL qualifications for free checking. I've had direct deposit with Citibank for more than 20 years, and I pay all my bills on line and I'm sixty two years of age. As a customer of Citibank I don't believe I'm asking for too much. Please Help ... Thanking you in advance.

Sincerely, Mary Jones

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7:48 pm EDT

Citibank citibank credit card

I wasn't able to make a purchase. I called the number on the card. They couldn't send me a text to verify my account. They then said they would send me letter in the mail. 3 weeks later and I still can't use my card, make a payment, or log into the app. I have spent hours on the phone. Even gave them another credit card number to verify my account and they still can't. Never had this many issues and they still haven't made it right. They all do the same thing with no resolution. I'm guessing they are trying to make my payment late and charge a fee. Worst customer service

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12:51 pm EDT

Citibank open account

Tried to open an account online with Citibank, there was information missing, they called me to send the information, I sent the information and haven't heard from them anymore. I decided to call and, for my suprised, my application was closed already. They say they closed on May 14th, but I have a letter from Citibank dated May 15th in regard of my application.
I called them and they basically said "nothing that we can do. If you want an account with Citinbank, you gotta redo everything. If you don't, it's closed already"

Note: Team ID who said that to me is TRT009 - Lisa (they - smart - are not "allowed" to give the Last Name, interesting, no?)

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1:57 am EDT

Citibank cute bank checking account

I opened a account may 19 2018 at the branch 3333 e Tropicana AVE Las Vegas NV 89121. Cris d cabera assistant branch manager opened my account provided me my checking account package. I made a check deposit as well 1, 140.19 . The check was verified and safe to deposit or cash. By May 21, 2018 . My account was in good standards with no transactions no activities no transactions just the deposited check pending for clearing and processing, may 22, 2018 . Out of no where my account was locked out. I visited the branch in questions to why. I was told different accuses but was not giving a reason why. All reasons was assuming fraud but no fraud was done. Then I was informed thsat I had 7 accounts opened or tried to open with CITIBANK. In the past. But I never had accounts with Cori bank in the past. I told them I was a victim of identity theft. I asked was any balances owed in the ACCounts when was they opened. CITIBANK couldn't justify or provide facts. I lost my job today because of citi bank falsely locked my ACCount I could not use my money in account for gas. I have not ate food due to the hold on my account for a check that has cleared and is good. Rent is due on the first. CITIBANK refuses to let me accuse my money which then I'll be evicted over assumptions and bogus unknown past accounts I know nothing of.

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11:13 am EDT

Citibank past due follow-up, ruining my credit score

Let it be known that less than $35 in charges to my card, that I had to make to keep it active I believe, has created multiple months of past due late fees and interest charges as it was paperless, not to my knowledge. With that said I probably clicked "paperless" accidentally because of tricky placement because companies want customers to be paperless; the dialog box consumed the better portion of my screen. What's worse is no one called when my count was 15 - 30 plus days past due. I can understand if Citi waited till I was at 31-32 days late to call. But no, City waited, waited and didn't call or leave a message. I only happened to be in my email, which I don't check regularly as personal email, and found multiple late fees to the tune of another $37 twice and interest charges. Having basically eradicated most of my debt and increase my credit score to 770, I was ecstatic. Nonetheless, I'm depressed, disheartened and speechless as my credit score has dropped to the mid 600's. I virtually have no way to raise it again as I do not have enough debt to pay-off to compensate such a hike in the score. My initial call to City resulted in a feeling that they were not interested in my credit score and there was nothing that could be done. I will argue with that! On the second call a fellow in the Escalation Unit name Robert was able to provide contact info for credit reporting disputes. I would bet there are repetitive cases like mine where customers had debt, were assessed late fees unknowingly and without any voicemail messages from the company, not to mention the tricky layout of the paperless option causing unpaid bills because of an unintentional click that went unnoticed. This would be a great setting for a civil action suit.

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What The Heck 85
, US
May 22, 2018 11:19 am EDT

Keep track of your own bills and pay them on time, and you wouldn't have these issues.

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1:51 pm EDT

Citibank credit card

I pay my monthly credit card balance every month. I did not receive prior month statement and on the statement I received today in the mail it showed a $25 penalty and $19.49 interest charge. I asked them to be waived since I didn't receive the statement. This had happened in Sept and I was quoted by multiple Citibank employees upon escalation that Citibank policy is one reversal in a 12 month period.

I worked for Citibank as a Senior VP for 13 years and was not able to escalate any higher.

If these charges are not reversed I plan to stop using the card as well as my family will stop using Citibank Visa cards.

Please call me back on [protected]

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1:15 pm EDT
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Citibank flood insurance

I have repeatedly called citibank customer service with no results. They are charging my heloc account for excessive flood insurance premiums although I have sufficient flood insurance coverage. No one has ever called me back. All they keep saying is that it's in the research department. Apparently they have no idea what they are doing and cannot resolve the issue. I've called customer service so many times that I'm getting the same people, and yet still no resolution.

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4:47 am EDT

Citibank credit card application, no card received

In 2017, I applied for a Citi credit card because they had a good cash back offer and I wanted to expand my credit options. I have a 818 score, so I thought they begging me to take their card. After the application, they called me and wanted a picture ID and proof of address. I asked if a scan of my license would be enough for both and they said yes. I had to mail a copy because apparently they don't have the technology of receiving it over the internet, so I mailed them a copy. Two days later, I got a letter stating the same thing - I needed to send them a picture ID and proof of address. I already did that, so I thought this must have been sent the day they told me over the phone and they just haven't received my letter yet. They couldn't possibly have received my letter and I received one back in two days time.

I never heard anything else from them. When I initially talked to them on the phone about the application, they clearly stated I would be sent a letter within 30 days saying whether I was approved or not. I never received anything in writing and they never followed up by calling me again. I guess they don't want my business. They used to hound me to apply for their cards a long time ago, so I finally gave them a chance. If they ever come back looking for me, I'll tell them where they can go.

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1:33 am EDT

Citibank credit card

I had a payment due which i missed to pay for the month. So I have been charged a monthly interest. As well as I am charged an extra amount of 8000 as interest mentioning it is the per day charge until I don't clear the amount. Also an additional GST on the amount. I had done the transaction on airline booking so I am already charged a GST. and now Citibank charges me another GST. That doesn't make sense to me as well as the extra amount of per day interest when a monthly interest has already been charged.

I have called the customer care:
first call: the agent agrees and talks to the manager and confirms that the amount would be reversed in my account. After there is no news about anything I called back
second call: the agent says we have taken it on priority and you should get a message in 24-48 hours. after no message received
third call: the agent says your request is denied. so i mentioned it was a confirmation given. when i requested to speak to the manager he mentioned that they would check on the account and recordings and give a call back in 2 days. Till now not received anything.

I am displeased with the service and it is just a horrible customer care service. If they can commit to stuff and not do it this is really a shame. I would like to close my credit card.

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11:31 am EDT
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Citibank checking account

Citibank has rearranged my account and stated that how the debit came out of my account. I have verification that a transaction came out of my account on a certain date and CitiBank said it came out another date. I asked to speak with a manager and I got a very rude person that could not do anything or listen to what I was saying. I asked to speak with her manager and she said she was the Highest manager there, not! Then she said I would have to speak with a branch manager and would a I like a direct number, "yes" then put me on hold then hung up.

very crappy customer service!

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10:32 pm EDT

Citibank my citi aadvantage credit card account ending 9501

My name is Terence Pearce, ending 9501. Several days ago I couldn't pay my card online, kept getting the same 'error 404' message. Talked to tech support, toyok a very long time to get some clarification. Eventually they told me that they couldn't fix it right away so I paid over the phone. I said "experience has taught me that after I hang up the next time I go to pay the same error won't be fixed". I was assured this was not the case and it would be up and running in 24 hrs maximum. Imagine my frustration when I try to pay again this evening & get the same disgraceful error message again.

You will fix this immediately. In the meantime I will not pay my account balance and I will not incur any penalties. I will spend no more time on the phone with tech support unless you pay me handsomely to do so. You will email me back when you are 101% certain that this is now working and I will not lose one more second of my precious lifetime dealing with your inefficiencies.

Terence Pearce. [protected]@aol.com.

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11:19 am EDT

Citibank auto renewal charge

Only use my card once in a whole year actually forgot about it then started receiving late fee calls. I returned call and after spending a considerable time on the phone the fees were dropped or so I thought. Once again I'm receiving late fee calls (let me remind you on a card I never use) the fee is a late fe on the dropped renewal fee! This time when I returned the call they would not take the total fee off! This is not right! I want the entire amount which by the way is $15 off my now closed account.

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11:30 am EDT
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Citibank dispute center

I have been trying to get my money back from a Citibank or Zelle mistake for over 7 days now.
I made a transfer to the correct receiving party (checked email and bank account information and all was correct), but received a message from Citibank saying the transfer could not be processed and I should try again. However the money did leave my account.
Now, I don't know where my money is, neither does Citi or Zelle. Whenever I try to contact the dispute center I wait for over one hour on my phone (I have the call records) or get disconnected (got disconnected multiple times).

I will take legal action following this. This is disrespectful

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7:32 am EDT

Citibank fraudulent activity and poor customer service

On 5/7/2018 I noticed a transaction in my checking account that I have not authorized and immediately called Citibank to notify and get my money back, the customer service I got from Citibank is the worst service I have ever experienced in my entire life. On top of 614030 to understand what the reps were saying worh their very thick accent, they were extremely rude and were not even sorry that they were unable to protect my account from fraudulent activity despite what they say in writing when you open an account with them! I am so disappointed the way Citibank handled my situation! I have a Citibank app on my phone that alerts me whenever there's a transaction without my card, however on this particular instance of someone stealing from my account without my permission or my card being present, I have not received any alerts or any sort of notification! I found out that I was robbed when I went to the store and my card was declined! I opened a claim and waiting on my new card to arrive, until then I have no acces to my own account or pay my my bills! I am beyond frustrated as Citibank failed in protecting my account and for the worst customer service I got from them! Donot bank with Citibank if you want your money to be safe and secure and if you want good customer service!

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11:16 pm EDT
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Citibank credit card

I am Citi cardholder in the Philippines. And been a good payor but this one time that i forgot to pay my credit card and just let it because i said they will charge me with late charge and finance charge and will just wait for my next due date to pay them in full. My due date falls every 2 week of the month maybe from 13-15th. But beginning May 1 a citi agent keeps on calling to follow up payment because the due is immediate. I said what? I thought my due date falls on 2nd week of the month? To cut it short. I paid my full balance today via online and will close this account The soonest. But Citis hotline number is very disappointing and this is the most not friendly credit card i have. I only want my account to be closed. Please help. Thank you.

Regards,
Mrs. Sheryl Garcia

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7:10 pm EDT

Citibank customer service on the phone

I had a mortgage with Citibank a year and 1/2 ago. My old address (home sold) is in the Citibank file. While paying bills I accidently sent a $100 payment to Citibank instead of another payee, but I caught it the next day. Unfortunately the payment was already on its way via wire transfer from Union Bank. So I called customer service and gave the woman the old account number and told her what happened. What blew my mind is this: she told me it would be issued but would go to my old address and that I should have changed my address with Citibank. I explained that I closed the Citibank account at the time of the home sale - February 9, 2017, and why would I call to change me address as the file was simply closing. So she said she would mail me a form to change my address, and once I mailed it in it would take 7 to 10 days and then I could submit a request for my $100.00! But here is the kicker: She took my new address to mail me the change of address form and Citibank now has my new address on file! Tell me you guys get this! If not, you may want to think about it.

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5:14 pm EDT
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Citibank account

10/2017 I sold several items on craigslist and made a couple deposits to my new account. Days later My card was blocked.I was told to wait on a paper check 30-60 days. Its NOW 05/2018, card still blocked, I have a positive balance thats been sitting since last year but cant utilize my funds because of the block. Today 5/2/18 representative told ke on a RECORDED CALL that my account was unblocked. SHE TOLD I LIE TO GET ME OFF THE PHONE. CARD STILL BLOCKED AND NO PAPER CHECK IN ALMOST 7 MONTHS OF A CLOSED ACCOUNT.

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12:36 pm EDT
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Citibank letter of complaint

Hello, is Jones Kiesha, I am writing this letter of complaint, I believe I was discriminated against, at Citibank Location 38-18 Queens Blvd, New York 11101
on April, 30, 2018 around 12:30 noon or 1:00pm, I came to cash a check at the above addresses I was told by the bank teller who may need more training, and president of Citibank Ms. Beverly L. Jones that are not willing to cash my check ! I am a cliental of Citibank the. Check was not expire, 180 days have up to cash the cash, the check was pay out to Kiesha S Jones by unlimited Home Care, addresses correct, name correct, check had Citibank logo printed on the check and made out to kiesha s jones. ME and Ms. Ann who work for unlimited home Care at human resource department that she will not cash or deposit my check for me. Beverly L jones explained to me that the matter is confidential, she would not provide me any services, I went to another Citibank in the same neighborhood for services, they look at the check explained to me everything is good the check was check deposit another Citibank location. My email Jones.[protected]@gmail.com
I will not tolerate this behavior. [protected]. Please feel free to call 1-5pm Monday- Friday or email me or writing to this addresses 1358 New York Ave #3B, Brooklyn, New York 11210.

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2:40 pm EDT

Citibank unauthorised credit card charges.

Dear citi team,
my self Shameer Ali p.k. using Citi emirates skywards card.
'I closed my Citi bank Credit card on March 2018 as per the statement and the information from the call centre i cleared all my dues.
the actual date of card closure is on 7th March.

after closing the card there was no information passed wether my card is closed or not.

last week on April 19th i received another SOA showing balance in my card.

to check that called the call center now at around 10.20 PM UAE time 28th April Saturday, i know its busy to connect it took 10 mins to connect the callcenter team. due to one security question they rejected my call. i ask mr Mohammed to ask another one he said he don't have another one.

i took all the expired documents and called back again it took 8 mis to connect again the same person Mr mohammed.
after the security check he said the card is closed on March 7th but you have to pay another AED 6.53.
this is the VAT charges of 3 months of my card membership fees.
my card renewal is on April 2018.
and i payed last year annual fee on April 2017.

what is happening, as being a loyal customer for over 10 years is that the mistake what i did, or as the customer is leaving let take that advantage and take all money that we can take from that customer.

please let me know what i need to do. i will pay now this 6.53 but please make sure there will be no other payment after this.

now please don't charge another amount as an interest for this amount or fine on this amount on next month on the statement.

really sorry that i took service of citibank, i will never make this mistake again in my life.

thank you,
Sameer Ali
[protected].

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Phone numbers

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