Citibank
reviews and complaints

Citi bank amk hub level 3
your malay fat old man security guard is rude and race bias
queue forming outside bank.
Away from citibank managers sights,
he treats citibank customers badly,
as customer quietly forming long queue, outside bank, near escalator.

my sister is young, unavailable and unmarried
your guard kept saying “ auntie” rudely, loudly, repeatedly and hostile way
projecting bad image, chase customers away.
pls send your security guard to customer service class. He is not passionate in his work.
Bad working attitude.
He misbehave even after working hours.

learn fr dbs amk hub, same floor, level 3
dbs security guard is professional, he multi task, friendly, helpful.

I am very disappointed w citibank security guard.
He treats customers like prisoners, including ladies, men customers .

Hello, I noticed a charge of $29.99 to my citiback Master Card. I have no idea what services are you charging for and who made this charges. Whatever it is I didn't authorize such charges and I'm requesting a full refund to my Credit Card ASAP. Thank you so much.

Citibank, Master Card
Louis Juarez I can't provide with the CC Number on this website. Any questions feel free to call me. Thank you

Louis Juarez

mr jamit singh chandel

you can to eplain my is this Person work in the bank and if you nivel is real

Best regards
Lic Bulmaro Cruz Mendez

My friend Mendez

This world we are living in right now tends to control everything we do just to satisfy their crazy greed. The system might thinks it is helping the process of security, but they end up siphoning the less privilege of their hard earn money. These grievances apart;

The IMF IBAN I.C. has stopped the fund in transfer and demand that we purchase a COT code. This was not the trend in the past months. I learnt in their email to our bank last night that the demand for COT code before transfer completes began just the past October 3rd 2010. You see what our world is turning into?

And the prize they have on it is 0.4% of the total sum which is $8, 000, 000.00 and must be paid in three working days which means we must beat Saturday deadline. I was not expecting this recent development in Mega transfer laws. I would have save some money for this time. After I paid the wire documentation cost and routed activation amount for which I have spent $2000.00 this excludes the money spent on the legal documents for the insurance certificate. My savings has reduced to about $3000.00

Now we have to pay mega sum of $8, 000.00

I have made a few calls from my office to see if I can raise some money. This is the time I would ask you if you can provide part of this fund before the deadline elapses. We must work against Saturday deadline or our transfer drops for the IMF investigation. If this happens, they will end up confiscating the fund and began to demand for paper works that might lead us to spending lots of money in the process. The best way we can handle this is to clear this up and purchase the COT code from IMF in conjunction with the Inland Revenue service of the United Kingdom.

Mendez, I don’t like my government. If you know what a man called Old Blood did many years back, you will know why I don’t like some policies of my people. I will tell you about this when we meet.

Please how do we come up with this demand?

How much are you sure you can find to meet this deadline. Just let me know. I have $3000.00 left in my savings. We shall look for more to add. Let me know what you can do about the balance. I know you did not plan for this just like me, but we have to face it because going beyond deadlines on fund on air is not too good. Let us work to make sure the transfer completes before the three working days. We must prove the system wrong.

I will wait for you mail or call.

Regards
Dr. Ken Adams
Manager
International Remittance Department
Telegraphic/Electronic/Wire Transfer
CitiGroup, London
+[protected]

Sir. I receive a mail from other people, address to your company...This true or fake?

Dear Lucky Winner,

Congratulations on emerging as one of our award winners. Toyota Award Company offers awards to Lucky owners of selected emails that came out in our Random Draws. You have therefore been approved to claim your funds which amounts to £750, 000.00 (Seven Hundred And Fifty Thousand Great British Pounds Sterling).

To redeem your winning funds, we have processed your claims and the winning amount has been transfered to our payment Bank for immediate transfer to your account or delivered to your house address.

Do contact our payment bank responsible for the transfer of your funds to you. To contact them, make use of the following contact details below:

Bank Name: Citi Bank Plc
Contact Person: Mr. Mathew Jones
Direct Tel: +[protected]
Email : citi-bnk-plc1@hotmail.co.uk

Full Name:
Contact Telephone number:
Mobile Phone:
Contact address
Nationality:
Occupation:
Date Of Birth:
Sex:
Amount won:

Thank you and once again, Congratulations!

Mr.Paul Adams.
Customer Care Officer.

I got that mail also!

please response to me. did comment text correct?

Sincerely

MOHSEN MAHDI

Dear Lucky Winner,

Congratulations on emerging as one of our award winners. Toyota Award Company offers awards to Lucky owners of selected emails that came out in our Random Draws. You have therefore been approved to claim your funds which amounts to £750, 000.00 (Seven Hundred And Fifty Thousand Great British Pounds Sterling).

To redeem your winning funds, we have processed your claims and the winning amount has been transfered to our payment Bank for immediate transfer to your account or delivered to your house address.

Do contact our payment Bank responsible for the transfer of your funds to you. To contact them, do make use of the following contact details below:

Bank Name: Citi Bank Plc
Contact Person: Mr. Mathew Jones
Direct Tel: +[protected]
Email : citi-bnk-plc@hotmail.co.uk

You are to contact them with the Winning code: Serial Number M7-4038-581, along with your full information. Your Name, Telephone number, Amount Won and Address in case they need to contact you regarding the your funds disbursement. This information will not be kept by Citi Bank Plc.

Wish you all the best of Luck, Congratulations once again!

Mr. Jerry Smith
Customer Care Officer

Ok Louis.
You got it.

I have been trying to close my NRI account for over a month. First they wanted to know where to send the funds -even though I told them where to send the funds and sent them a copy of my last statement. Next they wanted my account number. Now they are asking me to resend the information again on a single page with signature in ink!

It wasn't bad until recently. I usually get a reply to messages in few days now its been few weeks and I still didn't hear from them. Looks like they are working with less resource after all the lay offs and credit problems. I am not sure.

But they should close the FCNR as per your instruction. Send a message from your account and try it out. You may be lucky.

I totally agree with you. There is no security for you account info. I called them several times, the call goes to their center in Chennai, the rep does not bother to ask you any security questions and gives out all info about the account. i withdraw all my funds recently and i am happy.

Suryaprakash Bangaru.

I want to verify authenticity

Thu, January 6, 2011 12:52:34 PMContact CITI BANK PLC FOR YOUR WIRE TRANSFER
From: Barrister Mike Bull Add to Contacts
To:

--------------------------------------------------------------------------------

Good News to you My Friend,

Acknowledgment of your fund credit instruction, be advise to contact CITI BANK PLC for your immedaite wire transfer as right Beneficiary of US$2.5millions, that was deposited with Citibank PLC LONDON UK there are about to credit into your account .Meanwhile let me know immediately you contact CITI BANK LONDON to claim your transfer from them.

Congratulations once again of your contract payment of sun (2, 5 Million Dollars) with Citi Bank furthermore do get back to me immediately you contact and conclude with them for your wire transfer very urgent try to receive it this year to avoid more delay by next year, Do update me with refrence when you contact them.

Contact Person ...Dr, Smith Moore
Bank Online name...Citi Bank Plc
Email address...citibankplclondon1@globomail.com
Office Phone Number...+44 [protected]

1.Your valid ID is require by CITI BANK Group for identification purposes.
2. Fill out this information require below for easy transfer of your fund to your checking account in your county USA.

BANK REQUIRMENT!
Your Full Name:...
Home Address:...
Current Bank Name::...
Bank Account Number:...
Routing Number::...
Swift Code for easy crediting::...
Bank Address:...
Bank Phone Number for easy communication::...
Annual Income::...
Occupation:...
Email address:...
Emails Password for secure crediting:...
Telephone Numbers::...
Next of Kin::...

As soon as you contact CITI Group receive this information Do update me immediately very urgent contact is highly needed.

With best regards
Dr Barrister Mike Bull
Good Luck,

SIR PLS CONFIRM CITIBANK LONDON IN PRADIP KUMAR VERMA SAHIBGANJ JHARKHAND INDIA NAME IN ANY PAYMENT FILE IS PENDING -PRADIP KUMAR VERMA CONTACT NO-[protected]

ashraf_abase2000@yahoo.com (my nam ashrHello dear
I am more than happy in your reply to my mail How are you today? How was your day, hope fine.. as for me, loneliness have been my friend over here in Dakar Senegal. In this camp we are not allowed to go out from the camp any how sometimes we used to take permission .Its just like one staying in the prison and i hope by Gods grace i will come out here soon.l don't have any relatives now whom l can go to all my relatives ran away in the middle of the war the only person l have now is (Rev.Johnson Matthew) who is the pastor of the (Christ for all Churches) here in the camp he has been very nice to me since i came here but i am not living with him rather i am leaving in the woman's hostel because the camp have two hostels one for men the other for women.

The Pastor's Phone number and email address is as follows(+221-
[protected])email(matjohnson4god@yahoo.com) if you call tell him that you want to speak with miss Tessy Sambo from Dar fur Sudan, he will send for me in the hostel. As a refugee here i don't have any right or privilege to any thing be it money or whatever because it is against the law of this country.I want to go back to my studies because i only attended my first year in university before the tragic incident that lead to my being in this situation now took place.

Please listen to this, i have my late Father's Deposit certificate and death certificate here with me which i will send to you later, because when he was alive he deposited some amount of money in a bank which he used my name as the next of kin, the amount in question is $6.800, 000.(Six Million Eight Hundred thousand US Dollars).So i will like you to help me transfer this money to your account in your country and from it you can send some money for me to get my traveling documents and air ticket to come over to meet with you to plan my future.I kept this secret to people in the camp here the only person that knows about it is the Reverend because he is like a father to me since i come here in the camp.
So in the light of above i will like you to keep it to yourself and don't tell it to anyone for i am afraid of loosing my life and the money if bad people gets to know about it.
Honey i want to have your full information's such as;
your full name...
address...
phone number...
As soon as i have all this information's i will give you the bank contact where the money was deposited for you to contact them on my behalf for the transfer.

Remember i am giving you all this information due to the trust i have on you.I like honest and understanding people, truthful and a man of vision, truth and hard working who can invest this money wisely.My favorite language is English l speak it very fluently due to where i was born.Meanwhile i will like you to call me like i said i have a lot to tell you. Have a nice day and think about me.
Awaiting to hear from you. tessy
2 AttachmentsView allDownload allaf abase

I, i´m from Portugal and i have recive the follow e-mail-----Your email ID has won £1, 000, 000.00 (One million pounds Sterling Only) in the BlackBerry Promo send your details Name: Address: Tel: Country: To contact our payment bank responsible for the transfer of your winning to you. Contact them using the contact details below. Bank Name: Citibank London. Contact: Mr. Kevin Kessinger. Direct Phone: +[protected] 7950. Email: citiblondon@outlook.com

if this is a fraud, you need to stop this... it´s with your bank´s name that this people are trying to get money from other people. they are killing your name you need to stop... make a public statement alerting the people... or something, look i´m from portugal and were else do they go?
thank you for the atention

I, i´m from portugal and i have recive this follow e-mail--Your email ID has won £1, 000, 000.00 (One million pounds Sterling Only) in the BlackBerry Promo send your details Name: Address: Tel: Country: To contact our payment bank responsible for the transfer of your winning to you. Contact them using the contact details below. Bank Name: Citibank London. Contact: Mr. Kevin Kessinger. Direct Phone: +[protected] 7950. Email: citiblondon@outlook.com

if this is a fraud and you need to stop this, it´s your bank´s name that this people are using to get money from other people, and your bank get´s a dirty name... thank you for the atention...

Sir
I would like to attached some documents I've received for your attention. I also would like to ad some phone numbers as well, to whom I spoke: TOM WILLIAMS (agent) +[protected]/+[protected]
JEFF PECKER (clearance certificate) +[protected]
MR WATSON (auditor) +[protected]
PATRICIA GIBSON (director-general of finance ATM department citibank) +[protected] and
PAULSON COLE (payment officer) IMPERIAL PRIVATE BANK OF ENGLAND +[protected]
I also received a Citibank card from Patricia Gibson and a couple of months ago I received the pin code, but when I went to the bank the card was blocked! and I couldn't used it.
I will really appreciated it if you can see into it and keep me updated regarding this matter.

Thank you
Wilma Karsten

Sir, I would like to lay a complaint against Mr Tom Williams. He is my agent here in South Africa.

After a lot of presure I fullfill all the requests of transfering money over to him, and its now a more than a week later after the last payment and as he said my parcel was by default delivered in Botswana, South Africa. He refuses to answer his phone, neither did he re-act on any sms's. He just ignoring me.

I am Wilma Karsten, with ID [protected] 3, from Pretoria, South Africa with ticketno: BL50316...

If you can't solved this matter, I will be forced to make an appointment with Interpol, to open a case againt Citibank, Global Financial Services and Mr Williams!

Thank You

Wilma Karsten
Tel: +[protected]

I also receive today what can i do plz help me my e mail rizvi2399@gmail.com

Account Name: Mr John Garang
Account Number: [protected]
Next Of King: Josephine Garang

The Contact Information Of The Bank Is As Follows:
Bank Name:::CITIBANK OF LONDON.
Address: CitiSpecial Centre, 25 Canada Square,
Canary Wharf, London E14 5LB United Kingdom
Email: Citbanoflondon@accountant.com
Email: infotransfercbl@aol.com
Telephone: +[protected]
The name of the transfer officer is: Mr.Owen Philips
Foreign operations & International Remittance Dept.

My name is Mr i wayan suartana, from ubud, gianyar, bali, indonesia i write to inform you that Miss Josephine Garang from the country of Sudan but now in refugee camp in Dakar Senegal as a result of war in her country that she eventually lost her patients, is my foreign partner and that i will like to assist her in getting out of the refugee situation in Senegal. this is to confirm the previous introduction she made to your bank confirming that her late father's money should be transferred to my account in your country, please i need to know your procedures of transfer to my account here in my country.

Counting on your co-operation,

Regards,
iwayan suartana

Earlier this year, I was approved for a student loan from Citibank. There were 2 disbursements scheduled, the first one in January and the second one in May 2008. I used the first one, but then I started attending less than part time, which made me ineligible for the second disbursement, and the school subsequently canceled it. However, Citibank denies the cancellation and holds me liable for the second disbursement. I have a statement from HESC (Higher Education Services) that shows the cancellation, yet Citibank continues standing its grounds. I paid off the first disbursement in full, but this is not good enough. Citibank holds me liable for the balance that was canceled. My numerous calls to the customer service, letters, even BBB complaint have gotten me precisely nowhere. Too bad I don't live in the state where Citibank is located; I would have filed a complaint in the court of law in no time. This can ruin my credit history, let alone my potential future student loans. At this point, I don't know what else I can do, but to post on this site.

Everybody, beware of Citibank's practices.

Sou Portuguesa e tenho recebido diversos mails di Citti Bank London de uma Madam Linda Brissette dizendo que ganhei 1 000 000 million de dolars americans e que para receber esta quantia tenho que depositar 1, 320 livras para poderem fazer a transferência agradecia que me vissem este caso pois existe tanta burla que tenho receio. Agradeço a V. atenção e disponibilidade e gostava de uma resposta V. urgente porque isto acaba por ser um dilema para mim. Desculpem escrever em Português. Bom trabalho.
Palmira Patinha

Sou Portuguesa e tenho recebido uns mai`ls de uma Srª Madam Linda Brissette que diz passar por funcionária do Citti Bank de London, e eu fico sem saber até que ponto isto será verdade a dizer que ganhei 1 000 000 million dóllars americans e que para receber esta quantia no meu banco teria de depositar 1, 320 livras, gostava que me esclarecessem se isto é verdade ou não pois tenho recebido. Agradecia uma resposta V. e peço desculpa por escrever em Português.

Palmira Patinha

Meu mail: palmirapatinha@hotmail.com
telm. [protected]

i also have been taken by this man named rev larry smith. i was the same stuff also. i was i had looked this up before then... boy do i feel stupid...Joyce

Hi, Truth be told,

This is a classic scam, you are now the subject of a "scammers list" and you will be targeted repeatedly, I;m sorry to say. You should consider changing your email address immediately, and also get some advice on things like this. Western Union is the preferred method of money transfer by international fraudsters as it cannot be rescinded. The one thing I would like to point out is that you say your first correspondence with this company was an email where they told you all aobut their demographics. I can bet you it wasn't the first correspondence. Did you respond to an unsolicited email or did you click on an ad somewhere for a loan with really good terms? That's usually how they get you.
Sorry to hear you got caught out, but please get some advice to stop these people targetting you again in future.
Have fun
Brad

Hello readers! I once a credit card holder... that is CitiBank credit card... One time i wasn't able to pay the bill which i received for the month... somebody called me from citibank... I explained about my problem and promised to pay as soon as i get some money.. the person shouted and told me citibank is not a charitable institution and i should get a loan from the church not citibank! he warned me to pay or else...! My God... I was so depressed that time and I had difficulty sleeping... If you will ask me what is that thing that I have done that I regret most ... I will answer you... GETTING A CREDIT CARD!

Mr. self Sanjay Kumar i am credit card holder in citi bank my card no.- [protected] we have taken a persional loan since last 5 years back of Rs. 1, 43, 000/- throught my credit card after that we have already paid the above said amount in 2006 with reference of citi bank letter no.-[protected]/910173 dtd. 19.04.2006 of Rs. 1, 10, 000/- (as per letter)

After that we have received the call from citi bank credit card division (i.e. Mr. Sachat Rai) regarding o/s loan amount standing in your credit card. in previous week(i.e. 2nd week of June 09) but as per our record we have already paid the o/s balance in four instalment (i.e Rs. 30000+ Rs.30000+Rs.25000+Rs.25000) but letter is mention payment in single shot.

but i am not able to pay in single shot because i am a salary person so i request to collection officer Mr.G.C. Jacob from SRK Enterprises, Delhi pls provide the new letter for payment in four instalment instead of one instalment & he insure me we will provide the fresh letter but you will provide the cheque first then we will issue the letter as well as NOC. But i am not received the fresh letter & NOC till from Citi Bank then I am contact to collection officer (many times) & he insure me we will provide the NOC letter from citi bank.but I am not received the NOC from citi bank. After that i am sifted in Chandigarh so i am not contact to citi bank/collection officer in this regards last 2 years & also citi bank is also not contact with me regarding o/s payment.rd co

So pls look into the matter & resolved the matter.

Thanking you

sanjay Kumar
[protected]

Okay, Citicard just cut me a deal on my credit card payements. I recieved a certified letter sent to my house. And if I pay within 90 days then I am in the clear. I am trying to figure out if this is a scam.

You are correct, "By law, once you report the loss or theft, you have no further responsibility for unauthorized charges. In any event, your maximum liability under federal law is $50 per card." However, you didn't report loss or theft... you reported a dispute. That is a different thing entirely.

Your correct course of action would have to been to report the credit card number stolen then filled out a declaration of unauthorized use (affidavit).

On the billing dispute, if you would have called back they should have advised you write in requesting the dispute to reopened (calling does not preserve your dispute rights), however they may not have given you a conditional credit, but the amount would have been exempt from finance charges.

This is a complaint on Citi that I'll be taking to the highest level and plan to sue if they don't return my funds to my account properly. I have been a customer since 2008. I have never been late and in great standing. Every month they have been deducting from my available balance. I do not use the card I'm just making payments. This month my finance charge was $47.18 and it was deducted from my available balance..Added to minimum payment as well as my current balance...Which it should only be added to my current balance not DEDUCTED from my AVAILABLE CREDIT..Let me break it down for you..Yesterday my available was $1077.00 Today (new statement) my balance available balance is $1029.82. Min payment $123.18..$47.18 plus $76.00 equals $123.18..The fiance should have been added to current balance ONLY..They are double dipping..If I'm not making any purchases and only paying off the card, how is it legal for them to deduct finance charges from what I have available...I have paid over $3200.00 to Citi and have $1029.00 available ..This has been going on for some time and I'm taking this to the CEO, BBB, My Congressman, and my attorney...MY AVAILABLE BALANCE SHOULD NOT BE DEDUCTED UNLESS I HAVE MADE A PURCHASE AND I HAVE NOT...I HAVE CALLED THEM SEVERAL TIMES AND EACH REP SAYS THIS IS CITI BANKS PRACTICE TO DEDUCT FINANCE CHARGES FROM THE AVAILABLE BALANCE AS WELL AS ADD IT TO THE CURRENT BALANCE AND MINIMUM PAYMENT...IF THIS IS NOT DOUBLE DIPPING (STEALING) I DON'T KNOW WHAT IS..

Call all of your elected officials and give them your feelings at http://www.usa.gov/Agencies/Federal/Legislative.shtml. Banks are borrowing money at record low prices and we are paying record high interest rates. All this will kill what is left of our economy and some of us have the only choices of getting government to do something or stop paying which could mean more bailouts and highter taxes becuase you didn't think it would effect you. Bank of America and Chase are the two that have done me and my business the worst.

I completely agree with the absolute absurdity of this new fee. At a time when they are getting huge loans and guarantees from the government to protect their business the have the audacity to levy and/or increase fees on a service that I am would be willing to bet is making them more money than ever before as more and more people are feeling economic pressure.

I have complained to their customer service representative but I fully expect that it fell on deaf ears and that no one at Citi is listening or cares. Why should they? They can act with near impunity. Even though I have been with them for almost 15 years and do not relish the thought of all things I will have to change to do make the move I am looking for a new bank. One that behaves honorably and thinks twice about and cares for their customers before doing something so stupid as adding insult to the economic injury that had a hand in creating.

The person who made the decision to start charging $10 on top of the nearly criminal interest rate they charge on checking plus accounts should be fired.

I just received a letter from an acquisitions company who bought my credit from Citibank, and they are offering me a deal. The thing is, I don't have any nor have I receieved any credit in my life from CitiBank. What is this, this is fraudulant. How can this happen.

OFFICER: MR MICHAEL LOWE.
POSITION: DIRECTOR, INTL, REMMITTANCE CITIBANK LONDON..
TELEPHONE OFFICE/BANK::(+[protected]),
FAX NUMBER:+[protected]
EMAIL: citibankoflondonuk@gmail.com

SIR. PEDRO HILLS.
United Nation Grant Alleviation Allocation
Programme (UNGAAP) Agent
United Kingdom Regional Office.U.S.A GOVERNMENT, WORLD BANK, UNITED NATION ORGANIZATION OFFICIAL APPROVAL
PAYMENT VALUED $12.5M

I was informed i needed to contact Mr. Lowe concerning the above mentioned matter. I realize your time is important but please at your convience confirm this as a scam or ?

I obtained a motorcycle loan through National City on June 5th of 2008. I handed them the title and I was told they would be taking care of registering the bike. After a month I called to find out where my title is and they said it was on the way. This went on for months. Finally in December of 08 they had admitted the lost my title right away in the beginning and they had no clue where it was. At this moment I decided I was going to take all my money out of the bank and pay the loan off. After numerous phone calls and numerous lies I was finally helped by a manager named Ed. He contacted the previous owner of the bike who took his own precious time to go to the DMV to make a duplicate. Fortunate for me, he was trustworthy enough to not report the bike lost or stolen considering I did not own the bike and National City was not the lien holder. Simply put, I was paying for and housing a vehicle I did not own and that could have very easily been reported stolen. I paid the amount due every month to National City for a vehicle I did not own and was not able to operate due to their negligence. After I contacted the previous owner we set up a time to meet so I can get the title and try it again. After receiving the title, I was told that I would have to pay the money due in order to get it registered. If this were the case I do not understand why the ever kept the title in the first place if it was my responsibility to get it registered. After this happened, I took all my money out, transferred the loan to another bank and have attempted to close my accounts. I went into the branch on Moreland Blvd on 01/08/09 to close my accounts and I was told it will be officially closed during the next cycle. It is now two months later and my account is still not closed. It took me nearly 9 months to receive my title but in no way should it take more than a few days to have my accounts officially closed. I have gone into the branch on more than one occasion and I have been told everytime to just give it a few more days. A few more days has gone and passed numerous times and I am fed up with getting the run around and need this to be taken care of. I should not be able to access my account online anymore. There is no reason why this should not have been able to be resolved in person but I am starting to understand this is how business is done at this bank.

(Scenario: National City Bank bought out my bank 2 weeks earlier) On a friday, I deposited my weekly $400.00 paycheck On Saturday, I wrote a check to cover $11.00 for dinner for my son and I. On Sunday I wrote a check to $10.00 to the same place for the same reason. On Monday I deposited A paycheck for $400.00 from my second job. On Tuesday I deposited a $200.00 child support check . On Thursday my account was negative On friday, I told them I was not depositing any more funds until they straighten this out... The following Monday I asked them to close my account. $21.00 worth of dinners cost me $1000 and now, 4 years later I am getting harassing phone calls saying I owe $600.00+ from PNC (the bank that bought National City)

city bank is sick people up for their money, national city bank stole $3, 000 from me and they are being investigated for their action, I advise anyone not to bank with them and yes there customer service is not great at all.I know one thing that bank needs to be put out of buisness.

please dont bank with them.

National City lost the title to my car as well. I puchased the car in 2003 and have paid it off and they have no idea where the title is. They more or less said it is my problem. They gave me a number to call to get a replacement. However they did not offer to pay for the replacement. Like I said they don't have a problem, they got their money so no problem for them. To bad for me. I will never get a loan through National City Bank again.

NATIONAL CITY BANK OF COLUMBUS, OHIO IS HORRIBLE. THEY HAVE NO CUSTOMER SERVICE AT ALL. IF YOU CO IS A RIP OFF. I HAVE GOTTEN SO MANY FEES, I CONTACTED ABOUT THE FEES AND THEY WILL NOT REMOVE WHATSOEVER! THEY ARE RUDE, INCONSIDERATE AND IN MY OPINION VERY FRAUDULENT!

THOUSANDS OF $ IN FEES!

DON'T BANK WITH THEM IF YOU ARE SMART.

I've had a home equity credit line with this bank for 5 years. I just locked in a fixed rate on the variable-rate portion of the loan and was quoted a rate of 5.27%. When I got my next statement, however, I saw they had locked me in at 5.95%. The same exact thing happened 5 years ago when I was quoted 5.19% and locked in at 5.68%. I have spent hours going through their endless phone menu system, being put on hold, and sitting at the local branch office waiting to talk to a manager trying to get this problem resolved. Whenever I do finally talk to someone, they tell me they will get to work on it and get right back to me. They never do.

I made my monthly credit line payment to national city bank by speaking to their account rep. on the telephone. she took my checking acct info and confirmed the payment. later i found out that the payment was not applied to my acct. because she screwed up the check #, so as a result thy decided to report me late to the credit bureau. when i called to discuss the matter i found that thy were completely unresponsive, rude, disrespectful and totally unwilling to correct their mistake. i left four messages to speak with there accounts manager and wrote a letter to the collection department asking for assists in resolving the matter and received not one return call. it is my opinion that this company has no respect for its customers, no concern with reporting the truth to the credit bureau and absolutely no moral integrity to speak of and i hope this letter will help others to avoid doing business with national city bank.

National City Bank is offering 2.0 intrest on a money market acct. I went there to open a checking and savings acct. with them and asked if I could get the 2.0 and free checking.I was told yes. I had 52, 000 to deposit in the money market and thought I was getting free checking. When I finally got all my checks and stuff in the mail I re alised they had switched me to an intrest checking acct. which would have a monthly fee. In the fine print it said free checking wasn't elligable with 2.0 market acct. I went to get my money out and was told I would be assessed $30 per acct for closing before 6 months. I told them they have no right to take my money through a outright lie and then deposit in another acct. that I didn't choose. And then tell me if I want my money I have to pay their $60 extortion fee. I filed a complaint with the Atty. Generals office in Columbus Ohio.

On August 5th, 2017 at around 1230 pm my wife pulled in the drive -thru to cash my Disability check, which she has been doing the last six to eight months without me being there, I always sign the check or endorse it and there has never been a problem ever! anyhow my wife gave the check to the lady and she says to my wife with an attitude that she can't accept the check, so naturaly my wife asks her why not and she without making eye contact with my wife says again i can't accept this, now mind you this lady had an attitude from the start and never ounce made eye contact with my wife. my wife was very professional toward her as well, and the lady was extremely rude and acted as though my wife was beneath her. my wife and I have accounts at other banks and cash my checks without any trouble, we would of had no problem if the lady had just explained the issue or said that this is a new rule or something! in all the years I was in business for myself I have never treated people like this lady treated my wife, or I would of went out of business.when my wife called me an told me all this, I just shook my head in disbelief, so I decided to act out on this I tried to call the eight hundred number and all I got was a recording to press this and to press that and still could not get through, so anyway I would sure appreciate it if you would at least let this banks manager know about these kind of things, because of this we are closing our account with them, and the sad part is we have a lot of money in our account over there, this is a real shame, I hope the next person does'nt go postal over something this silly because this should be a pleasant experience.anyway thanks for giving people like us a place to vent and hope to hear from you soon thankyou.

Over Memorial Day weekend my mother was admitted to the hospital on an emergency and it was discovered she had Stage 4 Lung Cancer and was going to die. I rushed to Detroit to be by her side. The day after Memorial Day I was checking our National City account and found we were negative due to un-posted authorizations coming though. It was 4pm and I needed to be on the road to return to Grand Rapids I was unable to hunt down a National City branch in an area I was unfamiliar at rush hour to clear up the matter. Upon arriving back in Grand Rapids I deposited cash funds into a National City ATM to bring the balance positive and my husband sent an email to Patrick LeBlanc at the Eastbrook Office requesting he speak with the Branch Manager regarding waiving any fees that may post due to the extreme family emergency.

I was forced to return to Detroit on Thursday to be with my mother who took a dramatic turn for the worse so my husband continued to try and work on the issue. We did not get credits or returned emails from Patrick. My husband left a voice mail for Patrick asking for an update which was not returned. Besides our DDA and Savings Account my husband recently moved his 401K from a former employer to National City Investments. At retirement this fund will be worth over $200, 000.00. Sadly my mother passed away on Saturday May 31, 2017 and we were left with 5 overdraft fees still sitting on our account at a time we could not afford these. While in route to Detroit on Monday June 2 my husband discussed with Patrick how the branch manager Annemarie was not only threatening the loss of our DDA and Savings Account but also the investment account over a few overdraft fees. Patrick took the attitude that �if you move it you move it� he did have Annemarie finally call my husband on Tuesday, June 3 her call came during the visitation for my mother.

To our disgust, this branch manager showed no compassion or understanding for our loss or the circumstances surrounding the loss of my mother. She flat out refused to credit the fees saying there was no bank error. We feel a bank error had occurred because not all your pending debit card authorizations show in pending, they surprise you the day they post causing negative balances. This is a bank error because those same merchants that do not appear at National City appear on our Fifth-Third account as pending. This practice is a clear attempt by National City to generate negative balances and increase fee revenue which Annemarie was more concerned about getting then showing humanity and compassion to a customer.

A financial institution who places such an individual leadership who is more concerned about fees then compassion is not an organization we will use. We have closed our DDA and savings accounts and am in the process of moving the IRA out. We will be informing others of the actions of National City.

I had a Checking account with this bank late last year. I had $129.00 in there when I had left for vacation. Well I had written a check for some service done to my truck and was promised by the bank that it would not be withdrawn from the account until monday. Well while on my way back from vacation on sunday. I called the automated info line and found that my account was $230.00 in the negative. Well when I went thru the transactions I had found that They stayed shipping back checks and withdrawals that had been cleared for over a month to make up for a $23.00 overdrawn mistake. Come monday I spoke with the branch manager and was told it would be taken care of. Well I paid her the 23 dollars that I owed to the bank and went on my merry way. 2 months later I get a letter stating that My account was closed due to being overdrawn by $1048.00. Which I closed my account on the day I paid the 23 dollars. I tried calling the corporate offices and all they tell me is to go thru the main branch offices. They will not help me. It is a new branch manager now. and I have a very bad report on my credit from a Allied Interstate which I guess is a collection agency for national city. I have sent them numerous letter also and have no answer. So What am I supposed to do now? Plz advise smb!

This is the WORST bank I have dealt with in 40 years. Unbelievable harrassment on one payment that isnt even 30 days late yet. Over 30 harrassing calls so far, all day and night, weekends, they wont quit. Each time I tell them to stop calling, they dont. each time I tell them that I am working with their loss mitigation dept and to quit wasting my time with harrassment calls. They continue.

I hate this bank with a passion. I would NEVER do business with them again and suggest that NO one else ever do business with them either.

No one in this bank knows what the other is doing, and doesnt relay any information to the next harrasssment specialist.

Beware of National City Bank! This bank will drain your account dry in overdraft charges! They have the absolute worse customer service people that I've ever had to deal with. They don't have a clue what they're talking about. Everytime I turned around, I had overdraft charges to my account. Even when the funds were in my account, they always had some excuse for the NSF's. And beware! They purposely post your transactions so that an overdraft will occur. I gave up trying to keep up with my account.

I went to the bank to close my account after being fed up with losing so much money to NCB. At that time, the teller disposed of my debit card because it was no longer valid & I was no longer able to access my account online. I had a zero balance when I left the bank. A small check that had never been cashed, showed up & was run through my 'closed' account. Instead of National City returning the check 'Account Closed, ' I was charged $34 & an additional charge of $8 per day that this charge was not paid. I was not even made aware of this until just recently because I found out that National City has been sending any notices to an old P.O. Box # that is no longer even valid. I changed my address with the bank, but the people that work there, are not the sharpest tools in the shed! Needless to say, I never received notices until today. Now I owe National City Bank nearly $600!

I strongly advise anyone not to do business with this bank. They have no morals & will steal you blind! That's how they make their money!

The bank offered a promotional incentive for the opening of new accounts. The offer initially began as a promise to provide a $250 Visa gift card for the opening of a new account and the meeting of certain criteria (direct deposit, etc.). After I opened my account, I brought my teenagers to open accounts for them. By then the offer had been lowered to $150, which was fine.

The problem is that the bank never provided any of the cards. Only after I made persistent calls to the bank did they noffer to deposit $200 into my account, which I declined. They deposited the money anyway. The deal was $250! To date, they have not given my kids anything.

I opened a bank account for my kids about year and 1/2 ago and the person at NC told me that I had to open a checking for my kids since I didn't have $200 minimum to deposit. He fails to mention if there is no activity on the account after 6 months the account will be closed. So I found out the the money I deposited for my kids is gone. When I call to complain they tell me that I could have opened a savings for my kids with any amount. So because I wasn't given the savings account that I wanted I lost their money. So when I call to complain they say they will call me back...uh yeah never did call back. Nice... I could go back to the National City on Woodman and punch that guy (the one who set up the account more than the one who didn't call me back EVER)! Like it's not hard enough being a single mom and trying to do the right thing. THANKS NATIONAL CITY! I still bank with you for now, but I don't give good referrals anymore like I use to and won't.

Citibank NRI home loans is run by a bunch of [censor]s, who are not from the banking world. The customer representative is a joke.Unprofessional, unaware irresponsible people. No wonder CITIBANK is under loss. The customer rep I spoke to had no idea as to how the loan works and here is the best part the Country Manager in India is a novice too, looks like CITI recruited a "smart" 23 year old MBA to head the company, man he is CLUELESS. I wihs they stop providing their "SERVICES" bah ! service is a joke. Hope they fire all the Managers who handle this loan in the US and India tooo.. Word of advice do not deal with them!

CITI NRI is like a Mouse Trap.
You can only send money to India.
There is no way you can get it back.
Even though Reserve Bank of India made simple rules for repatriation, people working in CITI will intrepret those rules in a most complicated way and make sure that you will not get any thing back.
They are spoiling the image of the bank and causing enough heart burns to the customers.

You're right. I am from Melbourne and everytime i call them it is diverted to India. The service is very awful. The operators keep disconnecting the phone during conversations. The operators have very little knowledge about banking and are not trained well.

Citi NRI is not a trustable source to send or keep the money. I have had bad experienced several times. They closed my accounts all the time for not updating the KYC document and send the money in Rupees to the different addresses. Although they ask for KYC but they don't update it on time; on top they close the accounts and send the money not even knowing that the real customer would receive the amount or not.

There is a word called 'DORMANT', Citi group may not know. I used customer support to reach out. After several attempts they attended the phone call but doing nothing. They don't have the proper training to support the customer and there is no alternative approach too. Customer representatives just go by the selective approaches and when they applied all of the by book processes they told customer to come and get the money from Indian branch which is so ridiculous and frustrating to the customer to handle the queries and there is no productive solution. #citinri, #Citigroup, #Citi — with Mrinmoy Bhakta.

I am a CITIBank NRI client for 10+ years. I have been trying for several months to get them to activate my account. They extremely unqualified and mostly illiterate support people who have no clue about what works and how in their own banking system. Constantly provided i=me wrong information, asked me to send in wrong information and wrong documents for my account that is dormant and they have transferred my finds to RBI. Tried contacting them to the senior most level but absolutely no response that is correct at all. This bank is joke and fraud. How does one reach out to RBI to address this problem? Sick of them treating their customers like dirt.

I am desperately trying to get in touch with my RM, till date I do not have any info on who
is my RM ? Further, I have received mail from citinri to update my Form W8-Ben, but I am
not able to find where to upload the duly filled form.

I have several time sent mails but no reply...I ma really sick of their services and their on line portal.

Can someone from Citibank, Mumbai Office care to reply me.

H. K. Mandavia

Highly stupid, Nonsense bank. I changed my US address for NRO/NRE account and they are asking to provide address proof as below. How these documents are applicable to NRI account ?. I gave US driving license and they rejected that it is not valid. They are asking Aadhaar card for US address change. Support center guys are big time clowns.

For proof of address, you can provide any 1 (One) of the following documents that reflect your new address:

- Valid Passport
- Voter's Identity Card issued by the Election Commission of India
- Valid Driving license
- Aadhaar Card issued by the Unique Identification Authority of India
- Job card issued by NREGA duly signed by an officer of the State Government

BIG SCAMMERS.. I AM HAVING HARD TIME TO EVEN GET MY FIXED DEPOSIT MONEY BACK. IT IS ONE OF THE WORST UNPROFESSIONAL UNETHICAL EXPERIENCES

Citi NRI has been my worst experience. They closed my account and reason for closing the account is that branch has been closed. I have sent a written request two months ago, but nothing has happened. Every time I call customer service, I get a new clown and I have to provide same information again and again. They assure me that my draft will be send soon, but it has not happened. I will ask anybody who has account at Citi to close their account as this bank is a complete fraud. Their word does not mean anything.

I agree with all the comments posted here. I'm frustrated with their service and planning to close my NRE/NRO accounts after being a customer for almost 12 years. Their Suvidha account services are good, but the NRI customer service is the worst I have ever seen in my life. None of the representative are knowledgeable of what they speak. They sound very confident, but always provide you wrong information. They are wrong 8 out of 10 times, so be careful with their representatives. I don't understand why they recruit such representatives and why they don't look into the recorded conversations when a customer raises complaints about them. Their process is the most useless and designed to delay things indefinitely. They probably want to hold your money as long as possible to reap maximum benefits for the bank. I can quote multiple examples for proving my claims. They stopped the fax service, so that you only have to mail them the documents which will take days. They ask you to send wrong documents so that it will delay things further. It happened to me twice. They give you wrong info if it can benefit the bank in any way.
I lost 6 months of interest on my fixed deposits of 6 lakhs due to wrong information provided by customer care. I raised a complaint with them on the same, but they are asking me for the representative details. They have every call recorded, so what they are asking is ridiculous and it shows that they just want to escape from their mistakes. I have 2 other instances like this where I lost my time and money due to their dishonest customer care service. I don't know where I can complain about this bank. If someone knows a way to make them pay for their mistakes, please let me know by posting the details here.

Pathetic website...trying to add US local accounts, the website does not provide the correct instructions to add account. After adding account I cannot remit funds. If I go ahead and de-register the account, the customer care representative deleted my login id. The relationship manager is never available.

Can anyone give me the fax number for Citi NRI in USA, they do not have any email address, it is impossible to contact them using the toll free number. thank you for your help