Citibank
reviews and complaints

I was having a surgery coming up on march 19th, 2018. As i was at the hospital Lenox Hill NYC, on March 16th, i was trying to process a payment for the amount needed of 2, 000.00. The process payment at the terminal say declined. I tried again along with the receptionist clerk helping me to process the payment for the second time, was declined. At that moment i called the bank to verify the using of my debit card was genuine. The representative tried to help me but still payment was keep being declined. I asked to speak to a supervisor, she tried to help me to resolve the problem saying was a matter of proving the right person using the account, i was getting frustrating as my surgery date was approaching, i need this to be done, well nothing was resolved even when was proved that the account was mine. I left the hospital office very dissapointed at Citibank and the way they handle my money. The next day Saturday 17th i went to one of the branches near my home to talk to one of the Rep, i was with him for at least 25 minutes trying to fix the issue. Afyer going tru my account and the system He assured me everything was good to go. When the day of my surgery came i went to the financial dept to process the payment before my schedule appointment for 1:00pm started. The same thing swipe my card was declined. Was very worry, totally dissapointed and upsept. No good business at all. Was never expecting this kind of bad business specifically, being with Citibank for years. Finally, i had to use my Discover credit card to cover the whole amount of money for my surgery to be done. I feel i cant trust on my own money in my city bank account. Im very dissapointed. Ready to transfer and do business with a diferent bank.

the card never got sent to my house so I don't have a number to pay my bill. I know they have the right address because they mailed me a paper saying it was past due but no account info in the letter. The worst part is there is no way to get a hold of the sender. The sender of the letter "G.Stevens" vice president gave me a bogus number to reach him at. I cant get my account info and I cant pay my bill because i cannot contact these people.

I transferred February 13, 2018, $6, 000.00 from our account with bic: genodef1s12 - iban: de13 [protected], to the account of Daniel's Development Group Inc. with the Citibank N.A. Routing # [protected], Account # [protected], 700 N Brand Blvd. Glendale, CA 91203.
The funds, ($6000.00) were not deposited into the account of the Development Group Inc., 18541 Sherman Way, Reseda, CA 91335, to this date; after a period of 37 days.
I filed an investigation request with our bank bic: genodef1s12 on march 09, 2018, at a cost of Euro 50.00. Thirteen (13) days have passed since the filing of the investigation request an we have no response from your company.
I do expect an answer to this complaint by Tuesday March 27, at 12:00 eastern daylight time.
Additionally I expect to be made hole again by transferring the equivalence of Euro 50.00 (at 1.232645 as of 3/9/18) into our Bank of America account # [protected], Washington / Centinela Branch, Los Angeles, CA 90066.
I will file this complaint with the cfpb on Tuesday March 27, after 12:00 eastern daylight time, should either of my two expectations fail.

Sincerely,

Paul D. Michel

When our personal account was blocked, we called Citibank & they told us they were going to closed our account because they reviewed it & thought we were using our account for business activities. However, we still had a business account so we decided to deposit or tax refund into that account. They closed all branches in MA, NH & RI, so our closest branch is in CT - 2 ½ hours away. When we went to the branch in Bridgeport, CT we were told our personal account was not closed, we just had to deposit money to bring the balance up. So, we deposited the check and were told the funds would be available the following day. When we tried to log into the account the next day, we couldn't. We called Citibank again & were told our personal account was closed! Even though they told us it wasn't going to be closed. We drove back to CT to get the check back but the branch was closed because of the forecasted snow - but there was no snow on the ground! We drove back up the following day to get the check & we were told the check was sent to us overnight & they gave us a UPS tracking number. We called Citibank again & were told it would take 5 - 7 business days for us to receive the check! Ugh! We continued to call Citibank & each time we were told a different story! It's been 12 business days & we STILL haven't received the check! This is unacceptable!
That's our only source of income - we can't feed our kids! It's our money. It was YOUR error, not ours! Send us our check now! Send it overnight!

I made the payment thru atm in my credit card. But the receipt came out printed technical issue and couldn't return my cash right now. And call customer aervice center. I called customer service and these people transferred me from one department to another for 1 hr 15 mins. And still couldn't figure out what to do. And finally asked me to go to the branch where I used the machine to take care of this issue. This bank sucks as Hell. Citi bank just has name with lot with lot of dump and under skills people. I will give zero to this bank.

Hello, I called to report a stolen care today. I also let the young reciever at your end know that one of my cards seems to be fishy (I am paying monthly payments for a card I don't beleive I have).. (on-line banking issue). She was confused and transferred me to someone further. This lady is Anna employee # V f b 4 x w t.

She had an attitude of refusal to everything I said? It was so strange. It was as if she was paranoid of me the entire time a made a statement. Her attitude was also a "looking down upon you" attitude. I was very shocked at what I was recieving from citibank's end?

This conversation was an embarrassment to our country. Very honestly, embarrassing. All I needed was help regarding a CC that I'm paying payments on YET doesn't seem to exist. I do still need help on this issue however it was very important that I report This employee in the midst of my problem situation here.

PS: I also had to repeat my cc number to Anna 3 x because she wouldn't (or couldn't) listen well (it seemed). That's a bit beside the point though?

I located this employee at the citibanks ph number: [protected]
The team there seemed childish/unTrained.

Sincerely, Lieu-Lieu Star

February 13, 2018

Joanna Baatz

Executive Response Unit [protected]

Citibank Office of the President

PO Box 6000

Sioux Falls, SD [protected]

CitiBusiness Account ending in 9551

Dear Joanna Baatz,

I have received your Feb 5, 2018 letter on February 12, 2018.

Your letter is misleading and incorrect. It indicates that you have not read our information submitted and that you are not making a good faith attempt to resolve this situation.

First, I did receive a voice mail message from you and I returned that call. I also left a voice mail message indicating that the number you called was my cell phone and it would be better if you could call my office number which I also left or you [protected]). I explained that I turn my cell phone ringer off while I am at work. I told you about The information below, specifically that the Tip and Tell indicator was activated and that the oven was not received in good condition. You did not call back until about Feb 1, 2018, but you called my cell phone again and left no message. I did return the call and left y0ou another voice mail message.

Second, I never nor did my son indicate that the shipment was in good condition. We noted that the ‘Tip and Tell Indicator" was activated demonstrating that the oven had been tipped over during transit before it was delivered to us. This was noted on the delivery bill that was signed by the driver and my son. A copy of this was included in our claim.

The driver was in a hurry and just left the crate (telling my son that the "Tip and Tell Indicator) note on the delivery bill would be sufficient if there were any internal issues. The oven was difficult to uncrate and remove the wooden crate material so it took us a few days before we could unpack the oven of and perform an internal inspection. After uncrating and inspecting the oven we contacted merchant by email indicating there were problems with oven. The oven showed images of a significant number of scratches, indicating the oven was not new and had been a used and repackaged oven or damaged in warehouse or shipment.

We tried to use the oven, but it did not function correctly (we do not know if these were shipping damages or manufacturing defects).

Therefore, the oven was not delivered and received in satisfactory condition. The oven had marks on it externally and the oven did not function correctly. We told the merchant that we wanted to return the oven because of the damages and the merchant agreed to take it back. First, the merchant asked us to prepare the oven-packing crate for return shipment and we told them we did not have the carpentry skills necessary to prepare the oven crate for return shipping. The merchant asked us to locate a handyman to prepare the crate and we told them we do not know a handyman that could do the necessary work. Finally, the Merchant told us they would look for someone to assist with the crating of the oven for return---that is the last communication we received from the Merchant on Sept 8, 2017.

We want to return the oven to the merchant and they should be responsible for creating and preparing the oven for shipment and for shipping costs.

Tim Truitt

San Diego, CA 92131

Hi,
I have Citi Business account for over an year now, I have online tech support business and I receive Money via different merchants account. I had no problem or complaints till last month, when my account went overdrawn, My account was blocked right away and Citi also blocked my personal account with $12K balance in it. Since my account was blocked I could not see the transaction online to see the exact negative balance anyway I brought my account to positive, but it was still blocked. after calling million times and going to the local branch where manager could not help us, as she had no clue about what is going on. Finally we were connect to Mr. Dennis ( head of Commercial Fraud Dept) from California, now he is telling me, since I was using E check company for last couple of months and I had around 40 checks bounced, he will hold my personal account as collateral, incase any other customers complaint and wants a refund. He said people are calling for refund and stating it was a Fraud Transaction. I tried explaining to Mr. Dennis that it is not fraud as I have Call logs for every check, which was deposited in my account. but he was not willing to listen, he told me that my business is fraud and I getting dirty money in my account, which Offended me. I do not care if CTI hold my money for next year, because I know if you do, end of the year you will have to pay it back to me with interest. but what troubles me is, why this was not disclose to me at the time I was opening an account, the manager never told me that if I have a certain percent of checks bounced, CITI will hold my personal funds ? every company I have done business with in past disclose their rules and regulations and clarifies all terms and conditions. I do not trust CITI at all now and I will close all of my 5 business accounts with you guys and on top the way your Representatives speak with your customers is ridiculous. I had a good impression about CITI bank, which is ruined by your Employees. I will make sure I spread this news to everyone I know personally and over all my social media accounts.

Thanks,
Sonam Verma
Revwire Tech
[protected].

I am disgusted with Citibank. I have been a customer for over 5 years and cannot believe the shabby treatment I have received. Back in December, 2017 I submitted forms that were requested. I received a threatening letter in January, 2018 that my account would be closed unless I sent the same forms again. When I did this again on February 5, it still was not good enough. I was asked for the same information again, this time without attaching any forms and asking me to fill in information in sections of the Beneficial Ownership Declaration that have nothing to do with what was being required.

I called customer service and got no where with them. I asked to speak to a supervisor and was told I would have to wait 24 to 48 hours. I have less difficulty applying for a loan and certainly less paperwork. It seems that you are doing everything to encourage me to close my account by this kind of treatment.

I opened a fixed deposit with Citibank NRI a few years ago. They have started sending the tax forms to me only the last two years, but they are unwilling to explain either why it has started just now, or what is the breakdown of the calculation.
a. They don;t have an email address where I can send my concern to
b. Their automated phone line is horribly designed. You can never get to the right option. If you spend one second too long to look for your card information, the automated system disconnects.
c. Once you get to a person, no one is cooperative. For over a year now, I am trying to ask them to help me with my account but they are unable to. Everyone has a different version of how the system operates
d. I asked to speak to a supervisor and they said no one is available. They said I need to send a letter to some place to update my phone number to the account so they can call me back. Even though I have another account with them where my phone number is listed.
e. I asked what are the options to close my account and the agent said he cannot make any suggestions !

This is the WORST banking service I have ever seen anywhere.

My Name is Edward Y Khoshaba, i live in 19 Parklands Circuit, Elizabeth hills 2171. My contact number is [protected].

My incident occurred on 03/11/2016 and on the 04/12/2017.

I have paid $400.00 on the 03/11/2016 and $350.00 on the 04/12/2017 at the Post Office located in Fairfield heights 2165.

On the 05/12/2016 i received a statement from Citibank stating that i have not paid the required amount which i have on the 3rd of November 2016. I received the same statement for the period between 10/11/17 to the 10/12/17

I have attached the documents required to proof t.hat i have made a payment in the Post office of $400.00 and on the back of the statement shows the amount that i initially paid.

I called up and spoke to a customer service person called Bonna. My account has been blocked because of an alleged fraud. It is Sunday night at 10 pm. She told me I have to wait 1 hour for a message to arrive for me to be able to unblock my account. Its completely unacceptable and her customer service skills were awful. I ended up in tears. She made me feel belittled and helpless.
She should be taught how to help clients and not just read from a script and be outright rude. There should be other ways to unblock my account that take less than one hour, especially this late on a Sunday when I have work at 5 am. All I want to do is pay my urgent medical bills. Citibank has blocked my account 4 times in 3 months since I joined them and the service has been shocking-the worst of any bank I have ever experienced. They should never block my card again unless I call them to say it has been stolen. This is unacceptable and unprofessional.
Date 01/28/2018. Called from Chicago in response to a secure message sent to my online Citibank account.

They post a cheap rental price, and at the back end, demand a huge deposit of over US$2, 000 each for Damages Waiver and Theft Waiver for which no customers will pay.

The result is the customer is forced to pay for the insurance for the and the make a huge profit from that.

This is unfair trading method.

They should be stopped from doing such business. Thank you

Citibank is engaging in fraudulent business practices with the way the debit/credit transactions are processed. They delay the posting of cash deposits, their app mysteriously deletes pending transactions and show the amount as available, allowing for charges to go thru then 24hrs later they 'post' that pending transaction causing an overdraft fee to be charged.

Hello unit,

I would like to report Mr sushil kumar from Citibank collections department Chennai ... the call was handled very badly ... total irresponsible behaviour .. I kept asking for NOC but sushil did not even verify my email once . Plus he asked me to call back again on Monday . I spoke rudely and told him he doesn't know Citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor Nitin was so damn casual that he didn't even explain a word to sushil and said he will check regarding NOC since it's initiated from their side and get back to me .
After few minutes I called back again to inform that I checked my email for NOC and it's not come then that sushil in such a stupid display of behaviour does not even professionally verify my email to reconfirm and handle the matter instead he arrogantly says that Madame would u again like to talk with my supervisor .
Citibank being a professional bank always ensures good employee output . If executive is so comfortable in transferring call to supervisor happily and neglects customer it clearly shows that mr Nitin is not briefing seriousness in his team members . We customers don't call to trouble the bank . We are just expecting better trained and mature collections employees rather than utter stupid sushil kumar type who are a shame to Citibank image . briefing him further is good for his career only .. He needs to be patient with customers rather than acting immature .

I'm being discriminated against and treated like a criminal by your branch supervisor Yolanda Web when I'm trying to perform business at my local Bank (Citibank) located at 885 Flatbush Avenue Brooklyn, NY. First she closed my account and told me that Citibank wasn't interested in doing business with me but when I went home that day I called citibank customer service and they said citibank never said that and I can go back to local branch and re-open my bank account to which I did and I've been getting terrible service ever since. I'm being judge when I'm only there to do business. Today 1/2/2018 I was refused a business account and embarrassed by the bank Supervisor Yolanda Web when she had the security guard come to escort me out as if I was a treat to the public. She can be in my Neighborhood working and blocking my growth and my free will to the pursuit of my happiness

I was at your Long Beach NY branch today trying to buy some CDs with our 775, 000 trust account.

I found A., your wealth management person there, patronizing, rude and unhelpful.

Citi has also dropped the ball in not informing us when we opened the account upon our mother's passing, that we have interest bearing options.

We will be moving this 3/4 of a million dollar account elsewhere.

David Feldman

My checking account no. xxxxxx5602 was blocked without warning and with no explanation. When I called to find out why, I was told it would be unblocked on 12/16/17. That has not happened.

There were enough funds in the account to cover the checks I had already written but evidently none of then have been allowed to clear. I am outraged by the actions of Citibank, especially since I have been a client since 1973!

Alice M. Fleming

I requested my account to be closed on 27 November 2017. Two customer services gave sweet promises that I would receive a letter conforming that account has been closed. On 28 November there was a direct debit coming from Citibank for the payout balance.

On 6 December, Citibank still did a direct debit from my account. I called the customer services on 6 December (twice because they disconnected me at the first call) and they said that the account was still active and direct debit was still going on. I asked why they didn't action my request on 27 November? They avoided to answer and only said the next direct debit would be cancelled.

I made another call on 11 December 2017 asking the status of my account. ohh I WAS SURPRISE that the account was still active and the direct debit was still going on. I was disappointed! I had to call twice because they disconnect me at the first one. The customer service "promised" that this time they would action my request, nothing to worry about.

Today on 13 December, I called again to ask the status of my account and they said that it took 3-4 business days for everything to be sorted out.
yeh i am sure they meant 3-4 weeks, wait until extra charges are coming, annual fees, and of course hold on refunding my money.

i am so surprised with the poor customer service, poor system and everything is not right with Citibank. if this is the way they operate, they soon will be out of business.

Holy cow! After 20 years with Citibank, they actually let me cancel my account today due to a problem -- rather than make any effort at all to fix the problem.

I was charged a baggage fee by American Airlines - this has never happened in the past. I explained my issue to the first representative, who then transferred me to a "manager, " who made no attempt whatsoever to fix the problem. She read the script in front of her and suggested that I take it up with the airline. She said there was nothing she could do. I said "no thank you, " as I had already had a lengthy discussion at the airport in which I was told that I was being charged the fee because I had not traveled enough this year (?) not because I had the "wrong" credit card.

This violates every aspect of quality marketing. According to INC. Magazine's article titled "8 Ways to Delight Your Customer Today" - "...most people only express a concern if they truly feel unhappy or uncomfortable. Show personal attention when someone has a complaint. Don't just dismiss it with lame excuses. Ask questions to determine the root of a problem, and ask for their input on a resolution. Then tell the person how you plan to fix it, and follow up to show them what you've done."

What I expected to happen was that she would suggest I upgrade my credit card. I would have been willing to do this if the $50 baggage charge was credited to my account, at which point I would have upgraded to the platinum card. However, when I told her that I felt I had no choice but to close out my card, she said, "Sure, no problem."

Ha! Citibank, which was once lauded as the model for outstanding customer service, has fallen very far down the list. And I got the message today loud and clear: loyalty means nothing and they don't need or want my business.