Citi Credit Card / Sales Sales Sales!
Since opening a Citi card a few months ago, I have been unable to contact this company without being barraged by sales efforts. Their customer service is so sales focused that I dread the half hour it takes to get through a phone call. Upon activating my card, they sold me a "Credit Protector" plan which I did not need. When I have called to cancel this, they repeatedly attempt to keep me on board. They have succeeded once but after four attempts today, I informed the rep that he was over his limit of 3 attempts and that I really did want to cancel. When I called to change my name after getting married, again they attempted to sell me something. I dont feel this company has my interest in mind, only their profit level. I am sorry that I have opened an account with them but I am afraid to cancel because then I would have to call again. They also make it impossible to do any changes online, forcing you to call and be attacked by sales pitches.