Citi Card / dispicable business practices
First let me start by saying I have a credit score in the Excellent range.
The first time I had a run in with Citi card was last year. I was paying my bills online. due to thier s-l-o-w website the payment didn't process until 12:01 because my payment was 1min. late, I got hit with a late charge and my interest rate went to the default on the entire balance. I went round and round with thier so-called "customer service" for days, spoke to a supervisor, and then the supervisors supervisor. they finally removed the late charge, but did nothing about the interest rate.
now, I am in the middle of arguing with them about a new problem. by bill has bee 89.00 for over a year. I paid my bill online two weeks early. I paid 100.00 when I received my statement, my payment had gone up from 89.00 to 102.12 contacted Citicard and still have not gotten an answer to why they raised my payment, and went online and paid the 2.12. they still hit me with a late fee, and raised my interest again.
I was p.o.'d called them up, asked for a supervisor, and then the supervisors supervior, but still no satisfaction. I have had a Citi account for over 12 years. I have never been late with a payment except the 1 min. mentioned earlier. I always pay more than my minimum payment.
I told customer service that I was going to find a lender, borrow the money to pay off all my Citi accounts, close them, and if they ever contacted me again I would sue them for harrassment.
If you have a Citicard, run, don't walk, get your card, cut it up, and find a new company to deal with.
I pray every day to God that he arranges for Citicorp to go out of business. (I'm a Minister) and avenge what they are doing .
It is my hope that enough people read this and abandon them, they may wake up. I am also looking into the fact that the interest rate they are charging me is illegal in my state, and I may very well have a case... any lawyers out there want to take the case please contact me. firstname.lastname@example.org