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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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12:00 am EST

Citibank Loan recovery problem

I have taken a personal loan of 2.5lakh from citi bank almost one and half years and paying all emis, I am paying emi on every 10th of the month.

Bank is asking me to pay emis on 1st by ecs where my salary credits after 3rd or 4th of every month. Due to this I have been treated as default by the citi bank and other bank. My bank record got negative. Now I want to apply for a fresh loan but I can't where I think I am not in faults.

Every month citi bankers are calling all the time and disturbing my daily routing work and due to I have been lat down by my family and neighbors. I lost my dignity.

In feb2007 bank hits emi on 7th without intimation and send a recovery man to collect the cash payment on 9th feb2007. I was deposited 16000/- on 9th feb2007 in the hsbc account as I thought 10th is ecs date. Again the same man came for cash recovery on sunday morning 8am. My sunday gone for toss again I lost my family faith. I was with my relatives on the day. Imagine what could have happen to me. I lost my image.

Beware of citi bank - mumbai, india!

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George Obinna
, US
Apr 30, 2016 11:41 am EDT

Yes agreed, after all they recruit the best brains from all over the countries IITs and IIMs to loot their own countrymen !

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indofusion
, US
Jan 12, 2011 7:43 pm EST

ciiti bank really is [censor] bank, this bank literally sucks
1st angrez came and looted our country
then [censor] bank looted their own nation
now they r comin back to loot our countrymens savings
all those who looted citibank -------way to go
this [censor] bank needs to eat dirt

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LVA
, IN
Nov 09, 2009 12:58 am EST

Citibank, one of the very advanced bank in technology is not able to do the following. I like their services but not some of the policies.

1. They are not able to accept personal loan monthly payment date as per customer's wish. They insist on 1st of every month and put peole and themselves under great inconvenience. If a person gets monthly pay on 3rd, how would they be able to pay the due on 1st ?

2. To pre-close the loan, they say it'll take 10 days. We have to call them over phone and tell them that we are going to pre-close. Then they will send a form and that has to be sent back for 'processing'. I see it as a way of extracting some more interest from the customers. It is very hard to believe that they can't close the loan over the counter.

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vinay121
, IN
Sep 08, 2009 10:26 am EDT

Dear I have purchased my Bike Pulsar on Dated 03.12.2007 in Fair Deal Automobile.in Dariyaganj my loan amount is completed for this month 05 Sep 2009., why we are not giving me NOC Pls tell me and send us my NOC my personal mail id
Vinaysrivastava121@hotmail.com

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Mariam John Meynert
, SE
Apr 15, 2009 4:22 am EDT

I am a Swedish citizen of Indian origin with a passportno: [protected]. I have an NRI account in Citibank Green Park or Green Park extension, New Delhi.

I want you help to locate the address of the citibank where I have my NRI account. I have misplaced my details.

Can you help?

Mariam John Meynert
Spolegatan 11, Lund Sweden
Tel :+[protected]
mobile +[protected]
e-post: mariammeynert@swipnet.se

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Amit Dubey
, IN
Feb 04, 2009 1:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

hi somebody has been collected my documnets but i dont get any call yet
so please let me know wat i should do
Amit Dubey
Mumbai

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vishal changani
,
Oct 29, 2008 4:26 am EDT

I WANT TO OPEN AN NRE ACCOUNT GET E DETAIL OF IT .EMAIL ME OR PLEASE CALL ME AT [protected]. ITS URGENT TO ME

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J B sonawane
,
Oct 16, 2008 5:23 am EDT

please furnish certificate of principle and interest recovered and to be recovered from April 2008 to March 2009 on my residence address. Loan no 210513 refernce no 2002337.

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mukesh pawar
,
Sep 09, 2008 7:06 am EDT

Dear sir/madam,
kindly issue a statement of accounts of may personal loan a/c.from start to till date bcoz i am not getting that statement last 2 years.
Thanks & Ragards.
Mukesh P.

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j.i. patel;
,
Apr 24, 2008 11:16 am EDT

dear sir...

sub : personal loan clearence certifiacte not issue to us..still

our personal loan no [protected] Mr. J.I.Patel Guj, ahmedabad has been completed inspite of could noot received p.loan clereance certificate

make a action soon
contact my mob +[protected]

reply by mobile or email

thank you..

J.I.Patel

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank Harassment practices

These are several numbers [protected], [protected], [protected], [protected], [protected]) I have received calls from Citicard as a result of a billing dispute. I have downloaded a program from Traysoft called Phone Tray Free which uses my computer modem to automatically hang up on these harassing calls after one ring. If you have a voice modem you call also have it play one of several messages available. The one I use emulates a disconnected phone. The program also logs date, time, and calling number of all calls. I offer this to allow others to fight back to these harassment practices. I also report each call to the do not call site.

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gordon
,
Aug 19, 2008 2:24 pm EDT

on a payment plan with united collection bureaufor CITI CARD, bounced three checks, started paying them with WESTERN UNION, there not happy, said they will have state of Illinois Monday the 22nd to serve PAPERS, what does that mean JAIL?

ComplaintsBoard
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12:00 am EST
Resolved
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Citibank The worst credit card company i've ever dealt with!

Okay, I had a Citibank Credit Card a couple years ago. I was behind on all of my credit cards at one time. I came into some money and called all my credit cards and wanted the payoffs for them.

All my credit cards sent me statement and I sent them the payment in...no problem...BUT CITIBANK. I sent them the payment with the statement they sent me, but about 6 months later they sent me a statement that I owed them $500. I called them to see if maybe something got messed up with my payment. The RUDE rep stated that I had agreed to a payoff with the representative, I spoke to over 6 months ago. I stated, NO, I just asked for a payoff statement be mailed to me. The RUDE rep that I spoke to this time, was not helpful and did not want to help me at all. I asked the rep to send me a copy of my statement that I mailed with my check and they said FLAT OUT NO! I asked to speak to a supervisor and that person was even ruder than the other. Basically, they will not send me a copy of the statement that I mailed with my payment to prove the total amount in the payoff. Unfortunately I didn't make a copy of my statement, but I made a copy of my check...dumb on my part. Now over the years Citibank has sent the bill to a collector and has kept increasing the amount of the money due, apparently adding interest. It's about over $3000.00 now. WOW! I never created an account online with my credit card, so I can't go online to get a copy of my statement either. I even worked with one of the collectors to see if she can work with Citibank to resolve this issue, but they won't work with her either. No statement will be mailed to anyone to prove the amount on the statement. I have written letters to the company and the President with no responses. The worst credit card company I've ever dealt with.

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12:00 am EDT

Citibank No charges return

I regret to inform you that your department is charging interest, Late Payment fee, and the Service charges since last March 2006 on an amount which I have no concern or liable to pay.

I or my son had never applied for the loan. In the past I had received one call for pre-approved loan, which I had never applied. I had asked the concern officer to provide me details. Instead of providing me details you have send me the cheque, which was returned by me at your Kolkata branch. You have returned the cheque but not the charges.

When you are providing a Loan to a person, he must be given full details of the loan. Before it is sent to the person. Without giving any details how you can send the loan amount.

My son has met your office many times and he was assured that the entire amount charged by you, will be reversed. But till writing of this letter you are charging my account as usual.

I request you to withdraw your charges immediately as neither you had paid any amount nor I had received the same or ordered.

Bank details:
Citibank N A,
Mail Room, Shakti Towers,
766 Anna Salai Post Office,
Chennai - 600002

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carmen marianovich
, US
Sep 18, 2018 10:41 pm EDT

Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.

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david94124
, US
Sep 10, 2018 10:43 pm EDT

The tech support could not explain why my app has lost the deposit function.
I called several times, the problem unsolved. I prefer to do my banking in the other bank after the bad experience.

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Garland Frye
, US
Sep 11, 2018 2:37 am EDT

if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.

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Dhyrianathan
, IN
Sep 05, 2018 8:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been using this Citibank debit card since 2011 and tonight I suddenly heard few beeps in my mobile and found that my debit card has been used to withdraw whatever left money in my savings account. I immediately called Citibank customer to block the card and raised a complaint . Request you to look into the complaint and fo the needful

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sammy123456
, US
Sep 04, 2018 12:57 am EDT

Today 11/25/2017 saturday went to citibank at 10:00 am to deposit check and cash, employee took check, and said cannot deposit cash of $250 because his machine is not working, he need machine to calculate $250, what kind bank is this, who canot calculate $250 doller without machine, location 176 and union tunpike, flushing newyork, 11366

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mikeson997
, US
Sep 01, 2018 5:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am royal CITIbank customer since 1998. But I am thinking to switch to Chase to other bank because KYC department as Know Your Customer department.
They bug me hell and call me every month to have same questions over and over.

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edwardbenzigar
, AE
Sep 01, 2018 7:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

Citi bank dose not allow Indians to open an NRI account without having a Utility Bill( i should have a flat in Dubai). This Utility bill is not a mandatory document for other bank like SBI, Axis Bank.

Why is citi bank having a special rule, when all these bank comes under RBI ?

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Garland Frye
, US
Sep 01, 2018 4:17 pm EDT

if you have employees named Pablo, chris (fm), kala, they are worthless. this date I was constantly transferred and disconnected when trying to find out how to register a credit card. i'll never use citi because of them.

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Jae Lee
, US
Aug 15, 2018 11:21 pm EDT

the service reps are very rude.
one of them personally attacked me and called me a liar, which I really wasn't.
I was just calling to ask for a late payment fee to be waived as a courtesy.
i really don't know if that was so much to ask...

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carmen marianovich
, US
Sep 02, 2017 10:27 am EDT

Uruguay legalized the use of marihuana as a way to stop the criminal activity of the narco traffickers. This measure was voted by the majority of the citizens of a democratic country, Uruguay. Citibank is helping the criminal drug cartels by penalizing the legal stores selling marihuana and the banks.

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12:00 am EDT
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Citibank - Credit protector

This complaint is regarding CitiCard's Credit Protector Processing Ctr., P.O. Box 901016, Fort Worth, Tx. [protected]. I was terminated from my position at work due to a disability. Because I was terminated I fought and received unemployment benefits. I was terminated on June 6, 2005. My unemployment benefits ran out the first week of Dec. 2005. I then went...

Read full review of Citibank and 23 comments

Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Phone numbers

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