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Citi Bank / re: website logon

1 lithoniaLithonia, GA, United States
Contact information:
Phone: 678-526-5489

I can't gain access to citi bank https://www.na.citiprepaid.com/ to view my account activity. I spoke with customer serve 5 times and each time they seem to be reading from a script leading me to resetting my password. I keep telling them its not a password problem. after the 5th time complaining, they tried to log on from their system and received the same message.
"site unavailable our site is currently unavailable. please check back later.
For more information or immediate assistance, please contact: help@citiprepaid.com, or call the customer service number on the back of your card."
They told me to try again again in 48 hrs... that was 3 weeks ago.
To this date I can't logon to check my account. they stated I can call them for transaction details.

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