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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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12:40 am EST
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Citibank award winning payment

Dear sirs:

Just dropping you a line to make sure that this is a scam. let me know.

Thank you.

Sheryl

Re: from sir alex marshal
...
Tue, february 16, 2010 3:46:50 am
From:
Mail
...
Add to contacts
To:
World bank group and united nation organization
Official contract payment unit.
Our ref: uno /snt/ctb
Release code no: 0763

Part-payment valued $8.3m united states dollars

Attn: beneficiary,

Our ref: uno /snt/ctb
You? e ref:

World bank group and united nation organization do hereby give this irrevocable approval order with release code: gnc/3480/02/2009 in your favor for your
Contract entitlement/award winning payment with the united nation to your nominated bank account. now you? e new payment, united nation approval no;un5685p, white house approval no: wh44cv, reference no: [protected], allocation no: 674632. password no: 339331, pin code no: 55674 and your certificate of merit payment no: 103, released code no: 0763; immediate citibank telex confirmation no: -1114433; secret code no: xxtn013, having received these vital payment numbers, therefore you are qualified now to received and confirm your payment from the united nation immediately within the next 72hrs.

As a matter of fact, you are required to deal and communicate only with mr. bert pijls, director international remmittance citibank of london, united kingdom, with the help and monitory team from the citibank of new york which is our official remitting bank, committee on foreign payment matters in united
Nation, has look up to make sure you receive your down payment of fund valued $8.3m. so contact: mr. bert pijls. on his contact information

Direct cell/mobile, +[protected]
Fax number: +[protected], email address: bert. [protected]@yahoo.com. hk

For immediate release of your contract fund/inheritance/award winning claim be informed that you are not allowed to correspond with any person or office
Anymore, you are required to send bellow informations for your transfer.

1) your full name
2) address, city, state and country
3) phone, fax and mobile
4) company name (if any) position and address
5) bank account no:
Bank name:
Routing no:
Swift code:
Bank address
6) profession, age and marital status:
7) scanned copy of your int'l passport/drivers license

Note: your personal contact/communication code with citibank is (511), you are advice to send your full banking information to the citibank of london international remmittance director headed by mr. bert pijls and make sure you speak with him, with your new payment code for release of your payment and send him all your banking information now. contact code (511).

Officer: mr. bert pijls.
Position: director, intl, remmittance citibank london.
Number: +[protected]
Fax +[protected],

Email: bert. [protected]@yahoo.com. hk

Sir alex marshal.
(chairman committe on foreign contract/award wining payment united nation and usa government).

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Sarwar Farooqui
, BD
Feb 23, 2011 10:53 am EST
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MR. BERT PIJLS, Hallo how are you please provide me some information actually i have an Bank account no : 113 [protected] CitiBank uk, username is : Sarwar Farooqui & i have passward, pass code no, 6 digits pin no. and all details i get from CitiBank mr. Duncan smith
Director financial management department London
Direct line: +[protected]
Email: info@citi-bankmail.com
ALSO
Mrs. Sara Johnson
Customer service, Citibank London
citigroup66@yahoo.co.uk
Telephone: +[protected]
THEY ARE SEND ME THIS ALL DETAILS, SO NOW I CAN'T ACCESS MY ACCOUNT AND I CAN'T TRANSFER MY MONEY TO MY COUNTRY. THEY PROVIDE ME ONE WEB ADDRESS WHERE I CAN ACCESS BUT I TRYED BUT NOT RESPOND WEB ADDRESS IS : http://www.fmslwebaccess.com/ebanking/login.php.
So please help me how could i transfer my money. my contact details :
e-mail: sarwar.farooqui@gmail.com, mobile no. 88-[protected], [protected].
Thanks & Regards
Farooqui Sarwar

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bluenosedcuban
Davenport, US
Aug 11, 2010 9:39 am EDT
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i dont know what this thing is but i got the exact same thing, most of the numbers are the same but the name alex marshal is changed to deborah howell on my email. I'd like to know whats going on with this as well

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11:05 am EST
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Citibank overdraft charges

My bank was originally Harbour Federal, bought out by National City. For several years I had my payroll checks direct deposited with no problem. Until National city took over and started holding my payroll checks for up to 48 hours, without notice. I was under the impression that a payroll ck could not be held. Never the less, because I also had auto bill pay set up...I had over $1500. in overdraft charges. Plus, had to repay all the out standing bills, the bank never payed them. Now I have an unpaid balance due of $340. which has gone to collections...I refuse to give them another dime.

I have heard from some people that there is a Lawsuit against National City Bank for there bad Practices... Anyone heard anything?

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phyllis1
, US
Feb 12, 2010 11:46 am EST

There are a large number of lawsuits against this bank, not just consumer suits, but commercial lending lawsuits as well. A recent appeals court lawsuit in Illinois upheld this bank's unethical practices - see Reger Development, LLC v. National City Bank. There are numerous other suits, some of which have made it to the courts and others still pending. Some attorneys for this bank appear to be very unethical, but very skillful at manipulating and controlling the court system to keep damaged businesses from ever getting their cases heard. In the last few years, the practices of this bank and its various legal teams appear to have destroyed good businesses, damaged smaller banks, put hundreds of people out of work and bankrupted others. Remember that loans for commercial construction projects do not just affect the one borrower, but flow down through many entities as a project is built, and provide jobs from a few to hundreds of people. Even this bank's own shareholders sued the bank during and after the sale of the bank to PNC, which was accomplished with taxpayer money through the TARP program. (See Cleveland Plain Dealer archive articles by Teresa Dixon Murray.) There have been some accusations that the bank's attorneys deliberately stopped funding on good projects and foreclosed in order to drive the value of the notes down so that the projects could be sold to insiders to harvest project profits with minimal investment.
I am waiting to hear that some inside whistle blower is exposing this bank's mess.

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4:12 pm EST
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Citibank invalid inquiry to equifax

I have received an alert from myfico.com stating that I have applied for an account with citibank/bill me later. I have not applied for an account. correct, report to equifax, and send me the correction as soon as possible.
Thank you.

Judith ireland
[protected]@gmail.com

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3:28 am EST
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Citibank found card

My card was reported found by Mercury "Drug store Marketmarket, Taguig City Branch. The officers who reported asked the citiphone officer to contact me to tell me that it is on safe hands at Mercury Drugstore and it is available for pick up upon showing proof such as Identification cards. This happened last Jan 30, 2010.

I learned about this when I was looking for my credit card on Jan 31, 2010 to make another purchase. But I cannot find my credit card. So I retraced possible places where I have left it. Fortunately it was safekept by Mercury Taguig n Market Market.

When i got my card back from the store I cannot transact anymore and was told to call The Citibak Customer Service hotline. The telephone officer told me that it was blocked for security purposes and was categorized as a lost card.. I have to pay a replacement fee of php 400 pesos and they will issue a new card..otherwise i cannot use the "found" card by Mercury...sholud I opt to terminate to get hold of new "peddled" Citibank cards for free my reward points would become ZERO.

I consider this very UNJUST and UNFAIR to a cardholder. In the first place why would they classify the report of Mercury under the Lost Card category when in fact it should be a report of a Found Card?

The citiphone officer Ms, Julian Albaceo kept on mouthing that it is the liability of the cardholder and she must pay the replacement fee of Php 400.00..Why classify it as lost and a liability of the cardholder when in fact it was reported as FOUND? The liability must have rested on Citibank officer who received the "found card' report of Mercury, who did not even bother to contact the cardholder to tell her that it was found by the kind Mercury Drug sales officers..If there is no such choice as FOUND card in the Citibank's computer system menu it should have been brought up by the phone officers with higher authorities who have the wisdom to decide and not forcibly classify it as Lost card which is available in the system menu.

The problem with higly computerized system is that it imprisons the users and the cardholders to fit through the choices available in the system... in this case since no "found" option is available in the menu it was categorized as "lost", exactly opposite to what happened ..since the card was reported FOUND. Where is the wisdom and the essence of Customer Service here?

Citibank management must play a very personalized customer transaction...it should not depend on the options availble in a computerized system..it is highly impersonal...it teaches the telephone service officers the habit of being philosophical instead of being courteous and open minded...it does not speak well of a company which boasts of being highly awarded and being world class..

I was promised by Ms Jillian that she will elevate my request for reversal of lost card fee of 400 pesos which would appear in my next billing statement..I am held captive by the policies of Citibank.. i will not be able to use my old FOUND card until I replaced it with a fee..I am using the card to pay for medicines and other medical needs of my parents who are both on maintenance medicine..Citibank must be highly considerate on situations like this and must review its computer systems so that telelephone officers can have leeway for CHOICES OR CIRCUMSTNCES NOT AVAILABLE IN THE MENU TO BE CLASSIFIED AS FOR FURTHER DISCUSSION WITH HIGHER MANAGEMENT OPTION.. THAT WAY, OUT OF THE MENU TRANSACTIONS ARE DEALT WITH UTMOST, AND VERY PERSONALIZED CONSIDERATION

TERESITA M PANGANIBAN

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2:17 pm EST
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Citibank rate hike

I found out that citibank raised my APR 20% (9.9 to 29.9%). I have never been late on a payment nor have I done anything to warrant this extreme rate hike. I spoke with a rep today and was told that there was nothing she could do about the rate hike. I told her to close my account. I proceeded to tell the rep that I will never do buisness with citibank again because of the way they treat their loyal customers. She then told me that the new rate will be applied to all my previous charges. This is unfair, unjust and legalized theft. If citibank continues to treat the indivuals that actually make their payments this way, they will lose them. Then all citibank will be left with are the ones that default on their payments. What will they do then...oh wait, I know...the government will bail them out!

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Citibank charge dispute

I told them that I had orginally signed up over the phone with a company to help reduce debt at the time my brother was very sick with cancer and than he died I told them I wanted to cancel this program where they talk with creditors and help reduce the debt will in the mean time my brother died and I was very distraut and when I realized what I had done and that I could do it myself if I tried they said no to cancel the program I am still paying for it not only did they not help me to get this cancelled but they also uped my interest rate when I didn't make a payment some one should be able to help people cancel a charge after they realize that they made a bad move

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10:05 am EST
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Citibank the worst bank ever

I wish I had looked at this site before opening an account with Citibank -- I would have avoided it as I have had similar problems as other posters. The application process went smoothly and quickly and Citibank staff were ringing me almost daily to "help", but as soon as I tranferred some money in, no more communication and the lies began. I applied for a euros account and specified on form that I needed a card so I could access my money when travelling. Apparently this then automatically makes it so that the old card is blocked and you have no access to your money until the new card arrives with pin. I informed customer service woman that I would first transfer all my money back out again before ordering the card as I needed access to my funds. She then said she could make a special exception and I would continue to have access to my funds online and they would send me card for new euros account. BZZZZZZ! Wrong. A lie. I was blocked online and my password was no longer valid. Then the card didn't arrive within 5 business days as promised. Or ten days. Even worse, I did receive 2 letters stating that my change of address had been actioned, but they were sending the letter to my OLD address to double check. You guessed it -- the OLD address is the real address. No address change. Back on phone. Told to ignore letters as no address change actioned. Hmmmm. They don't understand why card not received. Spend hours on phone trying to get pin unblocked but for some reason it can't be done. I am calling India all day. Supervisors, who were ringing me several times a day now will not return phonecalls. And there is no head office -- only the option to ring India.
I call again next day, same. So, being angry and frustrated, I take precaution of transferring 99% of my money out.
** if you have this problem, make sure you do same!
I wait. Money transfers. Whew.
Then I call again, as still no (replacement) card.
Told I need to order a new one. (This is now a month after account was opened.) Decide to close account, but am told that -- despite passing phone security -- I cannot transfer the remainder of my money out as phone pin now blocked too. (Why?) Told I can request funds transfer by fax. I do this. Twice. They won't release my money. It's been a week now and still no card and no pin. Am I happy? Hell no. Two letters of complaint sent, but no answer.
AVOID THIS BANK!

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Angela Rossi
, US
May 03, 2018 1:55 pm EDT

This bank is a complete disgrace staffed by incompetents.
I have been trying to resolve a problem with them for 4 years what could have easily been resolved with a few clicks and some thinking brains. The level of idiocy and utter disregard on behalf of an international institution is beyond comprehension. AVOID at all costs.

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Art321
, GB
May 24, 2017 10:41 pm EDT

I have been Citibank UK for over 15 years now and as of late the service provided has been a disgrace. A simple request to transfer 100 GBP from my account to my own account in another bank has now exceeded 4 days, with 2 calls per day to the support line who provides the same template message and false promises to resolve. This should have been a 30 sec automated transfer thru the Faster system !
In the past, have had initial communications from relationship managers promoting products but when you follow up nothing else !
Sad to say but time to move !

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Bontiti
, US
May 13, 2016 6:06 am EDT

I am a Citiban UK Gold client, but have been extremely unhappy with the service provided by the relationship managers. They have changed my relationship manager now 4 times in a span of 4 years and apart from the first relationship manager, none of them get back to me on my queries without being reminded a couple of times (sometime I even need to copy their colleagues asking them to contact him on my behalf). They just don't seem to able to handle the number of Gold clients effectively, and I find it frustrating that I need to act as if I was a secretary, reminding him of his task. Please sort this out!

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21Vick
, US
Dec 01, 2015 5:01 am EST

My account was charged with 25 pounds. In the past, any standing order or direct debit, if there was no sufficient cash on my current account, was taken from the savings account. Hence I did not have to check regularly the current account balance. When has this changed? I find it PATHETIC and unacceptable that a bank like Citi is trying to get money from these charges, WITHOUT notifying the clients. Is it how bad the situation is with Citi, that they are trying to sneak around and charge clients when in the past it was not an issue. I should have received proper notification or a phone call before you would have charged me with anything. And I`m not talking about the Terms & Conditions, everybody knows that NOBODY reads those documents, 50 pages long with the smallest possible letters.
So, Citibank has charged me 25 pounds and as a result, my current account balance went to negative. Now I received a letter saying that I`ll be charged 29.8% because of this. And asking if I have a problem with money. When my overall balance is 20k+ for years! Ridiculous. Shame on you Citibank.

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West of Scotland
Fairlie, GB
Oct 16, 2014 11:46 am EDT

A Citibank customer for 20 years, I decided to switch. Despite all the hype in UK about the ease of switching, I found that Citibank are not in the scheme and I have to do it the long way. Google 'switch from citibank' and you will find the clever people at Citi have made 'switch TO Citibank' the resultant answer.

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g mustafa
, PK
Mar 01, 2012 12:24 pm EST
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very good waiting for my answer

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g mustafa
, PK
Mar 01, 2012 12:23 pm EST
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please complaint against city bank UK staff NA branch Mr addison Alfred he is defaulter of askari bank in Pakistan please provide the complainant authority my e mail address is ghulammustafa7655@askaribank.com.pk

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gothtetshirt
, QA
Aug 22, 2011 6:08 pm EDT
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Citibank have some very good products but provide the worst customer services of any bank. Their Indian call centre is worthless; the staff are mandated to do nothing but read from a menu of fixed responses. It is impossible to speak or communicate with anyone authorised to make decisions. i have banked with them for 10 years and I have never received anything like an adaquate service.

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Darren Day
Basingstoke, GB
Jun 25, 2011 12:28 am EDT

I have been with Citibank UK for the past one year. Luckily, I have not fully performed the switch from Barclays bank. Today, I was very disappointed with the customer service at the Oxford Circus Citibank branch. I wanted to deposit Euro into my Euro account and I was requested to provide withdrawal receipt for the deposit amount. (I had a receipt from Barclays bank (money exchange from GBP to EUR) + Euro currency bank statements from another bank with a withdrawal receipt)

As per cashier, one of the receipts was from Sept 2010, so they won't accept it, as it must be a very recent withdrawal receipts. Thus, it means that if you have made a withdrawal from last year and you have not used all the cash and now you can not deposit to my Citibank account. I was not even allowed to speak to manager.

I have now closed the account. Please do not consider Citibank, there are better banks out there in the country. I have now opened a Euro account with HSBC and they have accepted my cash without even requesting a withdrawal receipt.

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Megha Chhabbra
, IN
May 14, 2010 4:17 am EDT
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I have a got mail, in that mail i have won an amount Demand Draft of City Bank
I want to know about that the Demand Draft is realty issue by bank or not
I have attached that scanning of draft which i have received please confirm me its is true or fake DD No. is [protected]
Amount 500000GBP
Megha

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2:54 am EST
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Citibank credit card issue - citibank

Dear all,
Im trying to resolve this following issue as I had faith in the citibank officials but it is pending for last 2 years and there is no hope left.
Request you to please go thorough the details and advice what is the best option I can have to resolve this..

thanks in advance...

=====================================================================

A Citibank Salesman met me on March 2008 at my office. After 2-3 discussion which he used to call and arrange I agreed for an Insurance Policy (Birla sunlife) of 25000/- only and signed the insurance documents wherever applicable. For backup he had taken one more signed insurance document. During this meeting he told me to apply also for Citibank credit card. (There was no mention of future pay through this card. Also I had told him I will pay EMI by online Electronic transfer/cheques as I was not satisfied with the Credit card use.) .

Few days later I got a postage mail of BIRLA SUNLIFE saying I have to pay 50000/- .The Policy number is [protected]. I called the salesman for reason of increase of Insurance amount from 25000/- to 50000/-. He said he would work out this issue and call me back.
There was no call back. When I called back salesman was in Nagpur.

At that time the due date for renewal had elapsed.
I met Reporting Manager of Salesman in the Citibank Office. There was understanding between us to resolve this issue and Reporting Manager will come back to me.

Again there was no feedback. I again called both. I was told one more citibank official is working on this. She met me at my office and assured me of solving this and told me to wait for another 15 days.

When the Citibank official called me (as I had complained from the online Citibank account) from Chennai to know the status. I asked them to call after some time. I called citibank official and asked her what the status is and she told me tell them that the issue is being in final stages of resolution. The Citibank Chennai team called me back after some time, I told them that Citibank Pune team is in touch with BIRLA SUNLIFE and is in final stages of resolution. But it was a fake assurance and nothing happened. This I still regret to this day.

In the meantime I cancelled my Credit card and was in touch with her through mails but there was no update on this for next 1 month.

When I called her she said she has left/resigned from the company and (Reporting Manager ) is working on this.
At that time I had finalized a flat and for loan I was getting difficulties as my name was there in CIBIL defaulters list(Which I think is due to negligence of CITIBANK officials) Which was another blow for me.

Somehow with great difficulty and patience I managed to convince the bank officials of this above said whole issue and they approved of my home loan.

Now there was call from Citibank recovery personnel .Here also same hopeless assurance where I have deposited ~9000/- in the hope that it is resolved.

I have called him umpteen times, sent mail but there is no progress.

From my side I was helpful even after knowing the fraudulent practices of bank officials.

What I have observed is that when you need policy you will call customers at anytime to get done but once done there is no call back, updates. They forget the customer.

Customer is helpless and he has to bring all the concerned people in loop to get the work done.

Also if you are out of office you need to delegate your pending, running work to your colleague to get the work done. This didn’t happen with me within the policy elapse time.

Also before Final submission there is no final confirmation of policy details.

Now I feel betrayed by these people. Only my request is that I can’t bear more and I had enough of false promises.

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Citibank rip off

I received a check form Citi Bank in June for $35, 000.00. I paid Citi a flat fee of $75.00 for the use of the $35, 000.00 for 6 months no interest. I held the check until August 10th when I deposited it into a 4% checking account. I was told on tape by Citi that I had to cash the check within 3 months and that my 6 month 0- interest started after the deposit was made. I made the minimum payment plus extra each month.

I planned to pay back the balance in full on February 9th before having to pay any interest.

I noticed on my December statement they charged me interest. I have received two explanations from Citi. One is they changed the terms and the other is my 6 months 0- interest ended in December because it started when I received the check. I am giving Citi back the money on January 12th and they are saying even if I pay in full that I have residual interest that I will have to pay. They wont give me an amount!

I feel my contract has been broken and that my $75.00 fee should be refunded as well as any interest that has been taken from me.

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Citibank unfair overdraft fees national city bank

I too have complained to the National City Bank about the way in wish overdraft fees are assessed. By the highest to the smallest amount which is processed against your account would in most instances insure that your balance would be in the negative when left to pay the smaller amounts if you are unable to replenish your account on time. I have complained to the National City Bank about this policy and was told that this policy insure that a customer's mortgage payment will be paid.

For example if you have the following payments scheduled for payment and your balance is $ 100.00, instead of paying items 2, 3, 4 and 5, the bank will pay item 1 and charge you late fees for items 2, 3, 4, and 5.

Also, the bank use to allow the customer to make a deposit the same day to cover those items in the pending status. As of January 1, 2009, the bank will charge you an overdraft fee if your account is negative from items in the pending status.

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Citibank stay away

I just cancelled the service today. After 3 years of being charged $69 a month on my citi card for, I decided to change my charge cards based on the new interest rate of 28.9% after never missing a payment. I missed one date and went from 10% to 28.9% therefore I called and cancelled the card and then was transferred to Credit Protector to cancel my enrollment with them and got the total run around. I was told that they could not find my record and they needed to fill out some paperwork and then submit to their supervisor and then the supervisor to the supervisor would review and process but unless I called back in 7 to 10 days it would not cancel. I flat out told them this was bull%^&$ and I would not call back to them in 7-10 days. What a scam! I called back to CITI and spoke with another cs rep who listened to what I said and what I was told by Credit Protector and then miracles happened as the next person I spoke with found my account immediately and cancelled the service. These guys should be reported to the BBB and every other state and federal agency for deceptive business practices. I know I will do my part in reporting them I hope you do too!

DO NOT BUY THIS SERVICE!

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megan.smiles
Ames, US
Jan 12, 2011 9:09 pm EST

You have to understand that there are new people at ever customer service center you call. Unfortunetly these representatives are not paid enough or trained enough, so sometimes you get someone who has no idea what they are talking about.

Always be sure you are asking these two questions before the call even starts:
1. Any information a representative can give about him/her self. (name, employee ID number)
2. Location of the center you are calling

Also always document:
1. Time
2. Date
3. The reason for the call and what you considered to be true by the END of the call.
retention center representatives will use the last thing you said as what to do with the call.

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Citibank what a great business practice!

After insistent phone calls frorm CitiBank to get their Credit Protector insurance, I decided to get it. After all, you never know if you may loose your job. It happened I was laid off and guess what? I did not qualify for the protection. Of course it was all my fault for not reading the booklet with all the terms and conditions. In the meantime, I continued unemployed for three more months. The bank fixed all the inconvenience by charging me with higher interest rates and awful fees for me not being able to make the minimum payments. What a great business practice! Squish you client, who has been giving you money for years when they most need help!

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Citibank horrible customer care center

Dear sirs,
This is very shame for india and indian peoples the multinational bank insulting those who talk in hindi. They are very uncomfort with this language.

My indian oil card [protected]

In name of hargovind bajaj residence at hyderbad
I have today recived credit statement.in statement tata aig insurance comapny emi payment also enclosed. Already I have pliciy cancelled on 30-11-2009 and credits return on 8/12/09 they confirmed. And again I have complained after taking statement. Tata aig given one compalint no. [protected]. For further information/.
So bad luck I have called at 040-[protected] call center at hyderabad. Miss priya is there she wasted my time and I have tried to talk in english she not understand my language I have talked in hindi then she told me to I have uncomfort with hindi language then I have anger on priya I f you dont konow hindi my call transfer to hindi people she cut my phone. So how we indian people hindi people solve problem.
At the time of citi card issuing ask with coustomer englings people s are eligigble for credit card and disqualify to hindi peoples.
I have tried a lot then I talk with customer care people. They joke with hindi language. They are uncomfort with national language and insuling me. And 4-5 times westage my time. And cut my phone.
This is shame full for city bank they earning from india and indian people and they insulting hindi peoples and national language.
If they want to give credit or bank facilities please they mention those who people want to talk in hindi they cant get credit card or city bank account.
Shame shame shame shame shame shame shame shame shame

Atcall centre medum nagarathnam and more.

Kindly suggest for customer care where I want to talk in my national laguage hindi for credit card query.

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Citibank one million pound winnings

i got a mail from Citi Bank london [protected]@hotmail.cm that i ve won one million pounds and i need to pay 13000 something in INR to claim winnings as bank charges to receive atm card.

i.e. to deposit money to somebodys account.

and Mr. Kevin Kessenger, Chief operation city bank london and m getting call from him also.

how authentic is all these, what to do shall i deposit the money to claim winning or is this fraud

please do reply to my mail tasleem.[protected]@rediffmail.com

reply at your earliest.

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SSHEARER
Vilonia, US
May 13, 2011 2:14 pm EDT
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I would like to know how to claim this prize . or this a scam, and how would i claim this when live in the usa

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PRINCE BAFFOUR ASAOMOAH
, GH
Apr 15, 2011 12:17 pm EDT

I AM ONE OF THE WINNERS OF THE 7UP COMPETITION...AND AM IN GHANA I WANT TO KNOW HOW I CAN GET MY MONEY TO GHANA AND ESTABLISH MY BUSINESS AND ALSO PAY MY KIDS FEES

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Citibank - dr teddy smith

a certain silvia zanda who claimed to be a daughter of a certain dr. james Zanda of Liberia, west africa emailed me and she wants to transfer the money of his late father to my account amounting 4.6 million us dollars deposited in citibank london since she is only the surviving next of kin because her father, mother and 2 two younger brother were killed by...

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Citibank inharitance money



Florida
Citibank
Bank by mail
Po box 28506
Miami, fl [protected]

Notification of credit from citibank fl.

Attn: beneficiary,

We have this day received a payment credit instruction from the federal government of nigeria to credit your account with your full inheritance fund of $10.5million usd from the nigerian reserve account with our bank, citibank floria.
However, you shall required to provide the followings datas below:
{1}. your full name and address.:
{2}. your confidential tel, cell and fax.
{3). your bank name and address.:
{4). your a/c name and a/c numbers.:
(5). your swift code / routing numbers.:
Please do provide the above information accurately, because this office cannot afford to be held liable for any wrong transfer of funds or liability of funds credited into a wrong account.

The ealeir the better, we have limited time to complete this transfer, if you fail to recieve the fund from us here in us now the year is almost gone, you will never recieve your fund again for the rest of your life.
This is your lifetime opportunity to recieve your delayed and long awaiting fund. we have agreed to finalize the transfer within 4 working days and fax president of nigeria, minister of finance, senate president the copy of the confirm that proof you have successfully recieve your contract/inheritance fund which we are going to pay to you from their reserve account with our bank.
Reply here for immiediate attention to be given to you: [protected]@centrum. cz or [protected]@aol.com
Yours in service,
Mr. shawn suitor
A/c officer citibank fl branch.
[protected]@aol.com
Tel/fax: [protected]

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Jeffery David Bauer
Durand, US
Nov 21, 2009 1:50 pm EST

Shawn, this is Jeffery David Bauer if this is who I need to give my account info. to please contact me and I will get you the info. to transfer my fund into my acct.
Thank you, Sincerely,
Jeffery David Bauer

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Citibank credit card fraud

As a soldier recently returning from a deployment to Iraq, I found that my goverment credit card had been used without my consent, and had filed an identity theft report with the local police department and the FTC. I had called Citibank several times to resolve the issue and their own investigators deemed all charges to be fraudulent. SOMEHOW, I am still responsible for the charges as my wages are being garnished. In attempt to once again 'resolve" the issue, I contacted Citibank and they gave me yet another number to call so the garnishment would cease! It sure would be nice if someone would answer from this mysterious phone number. I have waited for 3 hours at a time trying to get ahold of someone. Unfortunately, the small task of protecting this country is calling my name... and I am forced to return to work being once again the victim of fraud! This ime by Citibank.

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Citibank service

Dear Sir,

Iam indian, Took Personel Loan from Citi Bank Bahrain. Two months before i came to india for vacation, during my vacation, my company/sponsor cancel my Visa. I contact the citi bank call center, how to pay/send money to citi-bank bahrain towards my monthly installment. The call center person, told me you have to come Bahrain and Pay. I called many times and chat with different person, but no use. I send a query trho' citibank website more than 3 times. but no response.
I dont have any phone no. of bahrain citibank. Even if i call, its forwarded to call center. I fed up with cicibank service. Please help me how to pay/close my loan from india.

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Citibank over charge

There have been complaints about Citibank for years and no one has done anything about these crooks. That's all they are, legal loan sharks. After having an account with them for ten years or more out of the blue they raised my interest rate to 34%. I am assuming that sooner or later they do this to everyone that has an account with them. I think if the government did an investigation they would see this. This happened to me six years ago. I borrowed from my 401k to pay them off and wrote them a nasty letter telling them I would never do business with their company in any way again. I haven't and won't. The government is only helping them, not us. Best thing we can do as consumers and hard working American's is get out from under Citibank! Pay your cards off and don't do business with theives such as Citibank!

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Citibank violation of privacy

On December 30th, 2008, my husband deposited a check into our National City Bank checking account at the Coldwater Branch. We live over an hour away and only visit the Coldwater branch a few times a year, if we are visiting his parents. Upon entering the building, he found out our sister-in-law, Courtney (Yeakey) Turner, was a teller.

After leaving, we immediately called corporate to be sure that Courtney hasn't been looking at our account without our approval, and violating our privacy. Corporate informed us that National City has a 3 month history of employee login information, and reported that Courtney had looked at our account 3 times within the past three months, and even gave me the dates of her violations!

Corporate suggested that we contact her supervisor with our findings. I spoke with the manager, Michelle, and she stated she did not know the proper protocol for privacy violations and would have to call corporate herself. Michelle called me later that same day, and stated she spoke with Courtney, and told her our findings and gave her a verbal warning. HERE IS THE SHOCKER! Michelle told Courtney it was US, violating our privacy again!

Surprisingly, we then got a call from Courtney's husband, Jay Turner. He immediately began yelling obscenities at me! Now, being a teller, you cannot tell anyone, even your husband, who are customers at the bank because that is a violation of privacy. Obviously, Courtney told Jay everything, violating our privacy again.

I was not satisfied on the way this matter was handled at the Coldwater Branch. It was apparent that Michelle decided to discipline Courtney with a slap on the hand, when Courtney violated her first and most important oath as a teller, PRIVACY. I called corporate and the Saline, MI Branch to report my disapproval of the discipline, or lack thereof, but since Michelle already gave Courtney the verbal warning, nothing more could be done until Courtney look at our account again.

Everyone I have talked to, including other banks and employees of banks, including my mother who has been a teller herself for 30 years, said that proof of a privacy violation is an automatic termination. But not at the Coldwater Branch, privacy must not be important. So, I had to switch banks, which was a lot of work! But not that it matters much, because Courtney now knows all of my personal information including my income, debt, social security number, ect.

BOTTOM LINE: National City Bank is a JOKE at the Coldwater Branch. It is obviously mismanaged. Please do not trust the Coldwater Branch!

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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