Citibank
reviews and complaints

I called customer service on 7/28/17 and told him that it was about business account.
my business account was being charged double transaction for 2 checks which was already debited since august 2016. Why on earth it was debit from my account again in july 2017? Customer service named "Fedrico" asked me all info. and i had been on the phone for half an hour. Finally, he told me that he could not do anything, only business department can done. I told you since the beginning, why just realized now. CITIBANK needs to train their staffs professionally; otherwise; small business owner better transfer to another bank.

A customer of Citi Bank for many years. I have direct deposit and a check I wrote to the Government came in on the 22nd of June 2017 and my account was short by $100 and Citibank sent my check back the following morning even though I made a deposit before noon that day. Horrible and inconsiderate individuals and organization. In previous years, other banks especially
Bank of America and Wells Fargo had paid my checks n charged me a fee but Citibank treats the working class like crap. The rep whom I spoke to did not properly inform me to make the deposit with a teller and not the ATM, so they refused to force pay it despite my begging and pleading . Each rep including the supervisors and managers I appealed to all gave me different and misleading information on every occasion I called. From one saying my check will be honored to another saying it would be returned. And they absolutely disregard the reps notes regarding calls and does not refer to it.
The scorn and derision I feel is unmentionable, worst customer service imaginable and will definitely take my business elsewhere.

My Garuda credit card has not been sent even though it had been approved on 5 May 2017. However, the other 2 cards (rewards and ready credit) already sent and received by my colleague since 9 May 2017. I already complaint about this 5 times, but none of my complaints were taken seriously, until now there is no action from Citibank. They said the card need to be received by myself and cannot be represented (then how come my other 2 card received?) and also that I am not around when the card came. On that day I am on the office full day and I don't receive any notification that a messenger was looking for me. I am very disappointed about this since my cash back program is on the Garuda card and it has a time limit, while I have already fulfill the requirements and eligible to get the cash back.

I opened citi gold account with citibank n. a, la-rancho park 10680 w pico blvd los angeles, ca 90064 on december 11, 2010 and assigned ms. rosa shadsirat to assist. citi bank couldnt provide me with my debit card during my stay in los angeles and I had to returned back to my country. when I contacted them about my card they always told me the card is sent or they are sending me a new card but I never got the card. finally on december 13th 2016 they told me that my account doesn't exist and asked me to contact unclaimed. org and sco. ca. gov both these office doesn't have any details of my fund or account. again I contacted citibank and they told me to write to 100 citi bank drive san antonio, tx 78245 which I did and posted on january 4th 2017. today march 7th 2017 I tried all means to contact citibank and all failed. I would appreciate if someone could get back to me because I m not living in usa but in bhutan, calling usa is very expensive and does not get connected to the right person. I had attached 7 documents as evidence and my contact details are in the document.

Had Citibank NRI/NRO account for many years. Last year I got letter that the bank was closing the local branch and gave me the option to use another branch or close the account. Long story short, my account was closed and I was sent demand draft checks to USA. As it turns out, there is no way of getting these cashed in USA. All attempts at getting hold of a living being at Citibank in India have failed. Was able to get someone on live chat and person left after leaving a number which again is automated and can't get in without entering account number which I don't have anymore. Demand draft is valid only for a limited time.

The company refused to reply to an email that I sent regarding poor customer service regarding my account. I will never do business with Citibank again. Costco deserves better service as does the consumer. I paid my account on time and Citibank said they didn't receive it. I sent the check to a Citibank address I had on file in my online banking. They refused to contact their subsidiary and insisted that I make a copy of my bank statement and fax it to them. I am a long term Costco member and have never had a negative experience with American Express. Thank you, Margaret Breen

Disappointed with the service. Few employees this location, I never encounter such a rude banker in citibank in this location I was there today and big lines they have 2 employee in the counter and a 1 banker in the left booth that I approach him because theres no one in check in register checklist normally someone there to assist u when u get in the bank in the entrance I was there to gather some information for mortgage and opening checking account although I have saving account already because no one in the check in list assigned he give me sharp look and tell me in a rude way high tone' that he told me in sarcastic way, he said me in break I can not help you with that. Really if he is in break why he's in his desk if he is in break. Why not talk in professional manner and tell me to wait. Like he want me to go away.. Well fine I walk out they are not only the bank. No wonder why lots of client walk away this location my friend told me same story now I prove it.. Because of rude bankers out there.

On sept 20 2016. I called cit bank to make a one time settlement payment because I lost my job and got behind on my account, we settled for a sum of 566.72. Citibank sent me a letter to verify the agreement, a bank check was sent out for that amount. I called cit bank oct.11 2016, told account was sold to portfolio recovery. I called portfolio recovery they don't want to honor my agreement, i'm stuck in the middle. I just got a letter in the mail today oct 26 2016 from port folio that there looking to get the total amount of 1259.06. I can not afford this. I would like this to be settled as agreed in good faith. I keep my end of the deal. I keep getting the run around from both company's. I hope to get some help. I have called both company's a number of times

My account #[protected]
Citibank phone #[protected]
Portfolio recovery phone # [protected]

This transition was and is a fraud. I had no intentions to sustain my membership with Costco.However, all without my knowledge, Costco opened an account in my name with CitiBank then charged my membership to this card I did not know existed. I had no idea I was doing business with Citibank so I was discarding all their mail as spam. Since I didn't know I had such a card I had no idea there was a charge on it. It finally went delinquent. I found out about this when I tried to pick up a zero interest card. They had even dinged my credit. I signed no document to open a charge account. I had verified no credit card for use. I had no communications with Costco or American Express.

This is a con, a fraud. If they received no response from me they should have stopped all those transaction until they heard from me. They were so desperate to assure a 100% transition that they defrauded us of money and credit. I plan on contacting the Sate Attorney General's office.

On 8/21/2016 I set up auto pay and received confirmation that Citi Bank had received the auto pay information. Today when reviewing my account I see that I've been charge a late charge and an interest charge. I waited 20 minutes to talk to someone who told me that I didn't set up auto pay and was of no help. In over 38 years I have never been charged a late charge or an interest charge on a credit card. If this had been American Express, I'm sure they would have removed both the late charge and interest charge.
I now have to decide if I should stop using this card. I am also going to complain to Costco and ask that my investment person from Morgan Stanley not invest any more of my money into Citi Bank.

Card applied for and received "0% introductory APR for 21 months from date of account opening..." but Citi is charging interest from initial opening of account, stating that there original offering was in error...and so live with it or cancel the card...typical response to be expected from the banking industry...beware of offers from Citi credit card

Over the past approximately six months, I have had problems receiving my mail. Six or seven credit card statements and my homeowner's insurance bill were not delivered. This resulted in late fees plus interest charges on the credit cards and my homeowner's insurance being cancelled.

I spoke with my local post office twice in person and the Delivery Supervisor there said she would talk to my carrier and correct the situation. I also emailed the USPS about this problem I was having.

I thought the situation was resolved until recently I received another late fee and interest charge on another Citibank credit card statement. This time I called the USPS and filed a formal complaint and was contacted by a Public Affairs specialist who contacted my local post office again which verified they were aware of both me and my situation. The specialist said she got the Delivery Supervisor's supervisor involved and would run a 10-day test on my mail to verify things were being delivered as they should.

As soon as I learned of the late fee being charged to my Citibank credit card, I called Citibank to tell them what happened. The representative I spoke with first said that it would be no problem to refund the late fee and interest charge so I paid the difference between the statement balance and the late fee plus interest charges on the spot. Only at the end of the call did the representative make it seem like there might have to be someone named an Account Services person to review/approve the late fee/interest charge refund--that it was not going to be done as he had said before.

While waiting the three to five days for Citibank to review my account, I signed up for online statements via email and for text alerts on my cell phone so I would know when new statements were ready (in case my Citibank credit card statement was not delivered again) and so I would know if my statement was overdue.

When I contacted Citibank again, I was told that I would definitely have to pay the late fee plus interest charges, despite my statement not having been delivered to me and actually having had been returned to Citibank (which they verified, despite the address being 100% correct).

Despite my explanations to Heather, a supervisor in the call center in Maryland, the lengths I had gone through to get my mail delivery problems corrected, to pay my bill in full as soon as I was made aware of the bill, and to set up alerts for new statements so that I wouldn't miss another payment date again in the future. Her response was that Citibank had made a business decision not to waive any more late fees period and that was that. So harsh!

I advised her of my 11-year tenure with Citibank, my mortgage with CitiMortgage and my almost perfect credit score, but she was not swayed. And when I went back and looked at the first time this happened a few months ago (first statement not received in mail, late fee charged, Citibank agreed to waive fee), I noticed that while Citibank had said they would waive the late fee, they actually did not do it. I could find nowhere in subsequent statements a credit for the $25 late fee. Of all the dirty tricks -- to tell a customer they would credit you with a $25 late fee charge and then not to do it (without informing you). This is despicable!

Also of note, I had six other credit card statements and a homeowner's insurance bill not delivered, too, resulting in my homeowner's insurance being cancelled. Other companies were willing to work with me regarding late fees and interest charges, but not Citibank. They were they only ones who were completely inflexible.

With the exception of lying to me, I do not know who is right in this situation because the USPS is the real culprit here, but I would like to complain about Citibank’s dishonesty and inflexibility in this matter. I did what I could on my end to improve the situation, so it seems like they should do the same on their end and work with me a little, too.

We missed the fine print to ALSO link our checking account to the new Citi card. I think thousands are also in the same boat.

Today, after several exchanges with Citi to clear up this and schedule a fund transfer on 22 Aug 2016 my wife found her card was blocked. This was due to a ~ $50.00 payment missed (due to the bank transfer not having been effected for Citi as noted above). In my TELCONs with Citi I was assured that, now, all was OK. Apparently not.

To further compound the confusion, I did use the card earlier this week. Why did that work if it was invalid?

Why, if I can use the card, is my wife's rejected?

I assume you (Costco) may be reviewing the situation, at least I hope you are.

Grrrrrrrr!

Tony

Anton R. Pierce, unhappy

I cancelled it as the interest was excessive, $40 some dollars on a $280 purchase. I'm not sure what you negotiated that was improved over Amex. Generally I have found that COSTCO is a good consumers advocate, but it was a big fail in this case.

This is regarding a recent contest of a bill from the Local Toyota Service Dept.

This is outrageous

I questioned a bill

Because the Toyota dealer charged me for A C Repairs twice

They had verbally agreed top refund the first bill
For work that was done wrong

Your Citi investigation, basically is to ask the Toyota dealer
If they wanted to get paid twice

And they said “YES”

This is NO investigation
This is NOT a BILLING DISPUTE RESOLVED
Not the kind of response we used to get from AMEX

Please do a proper investigation and issue the credit

Carlos Hermida

It has been a month and a half since the credit card change and I have STILL not received my card. I have called multiple times, been stuck on hold for hours, had to change my address/information twice because the first time wasn't "permanent" (wtf?), never received a statement, still didn't receive a card, finally received a statement Monday! (Aug 1) (still no card) saying my account was past due, with a letter from the vice president saying my account was past due and may be suspended soon. They never tried to contact me for any problems, like something was wrong with my address, or there may be a security threat. Since my card is past due it's affecting my credit score. I called to see if they could do anything and was told "Yeah, but you weren't charged a late fee for June, so what's the problem?" The problem is I never received anything until this week about my card, and I still haven't received my card. At least have the decency to overnight ship it and remove the past due notice. I am beyond angry about this whole situation. I am never recommending Citibank or the Costco credit card to anyone if this is how they deal with problems. They are completely useless.

I have been a Citigold UK customer since 2012. Each time I contact my relationship manager by email, I can only get a response from him after sending him 3-4 reminders. On average, I need to wait 5 working days before receiving a reply (the worst one being over 10 working days for reviewing portfolio). My queries are mostly simple, such as request for information concerning ISA.

I don't think it is an issue of the particular relationship manager I have. I had the same challenge with my previous relationship managers. I assume that relationship managers are overworked. However, it is not a good excuse to leave a customer waiting in silence when they are eager to hear back. They could at least send some acknowledgement or better still, informing me how long I am supposed to wait for his reply if it takes more than 5 working days to respond.

I am starting to look for a bank that offers premier account service since I am so disappointed with Citigold customer services.

They have horrible customer service and do not value their customers. Ridiculous paperwork to file a disputed charge and no call backs and email as they claim. They mad an error and requested the wrong amount of credit for my dispute after I submitted all the paperwork and now I need to redo it because of their error. American Express has never done this and was always helpful and courteous to me. None of this fax in paperwork to get it credited on the statement and handled the same day or next. When I asked to speak to a manager she said there's nothing they can do except wait for the investigator and resubmit. I expressed my concerns to how Citibank handles things and their customer service staff is unpleasant and unhelpful and that they should really reconsidered their operations but even she didn't sound like she cared. Just fake apologies. I also asked her to verify that they had my correct email address on file for contact and she advised she could not read it to me even after they already verified my identity. Then I asked her how she would verify that they would not make another error with my claim amount and all she said she would check it tomorrow but originally she told me she could not help me with the claim. I then proceeded to let her know that if they keep up this attitude and manner of service that I would cancel my credit card with them and she advised that was up to me. American Express makes a point to let their customers know they value them. The manager's name was Kathy from South Dakota. Once they correct this error if they do, I am cancelling my account with them and maybe even Costco for not doing much about this horrible company. American Expressed already has an offer that credited a basic annual membership at Sam's Club so I only paid the taxes for it. I am so disappointed in Citibank and Costco. Costco should re-evaluate their contract with Citibank because they will cause them to lose customers and business.

1) card doesn't work at gas station (Cust service told me to put it in slow and remove slow) as they are having issues
2) if you set up auto pay, you can't choose pay balance, you have to choose pay statement balance, so if you return something, you still have to
Pay citi for it and it will appear on a credit the next month, so they use your money for a month
3) auto pay set up requires you to make a min payment same day, then takes 2 cycles to set up, but you can't go back in same day and pay the
Balance that is due the next month cause your first payment has to post first
This is bs, am ex was always seamless - costco is going to loose a lot of customers because of citi's poor business
Practices!

Just talked to citi; they took my credit account from american express. My interest rate at amex was 15%; they immediately jacked it up to 27.5%.

I have a high balance which will cost me thousands!

I've been a big fan of costco; but this is ridiculous! I will close my citi bank card - what a rip off!