These people are ripping people off.
I have a small hair salon in Raleigh, NC and I wanted to start taking Credit cards. At the time, I needed a machine that could deposit into 6 different accounts. Michael Shay (Chief Account Officer) from Bank Card USA could meet all my credit card needs. I could do everything though Bank Card USA.
Everything was done by phone and fax.
I was lied to.
Michael told me I had to pay $39.95 a month (the 1st month free) or $68.00 for 24 months (1st month free) for the machine. I was told after the term I selected, the machine would belong to me.
After about a year of using Bank Card USA, we found we could get everything cheaper with another company. Plus a new machine FREE! When I called to get the address to send the old machine back, I was told I had to pay the full 48 months.
SO I put the machine up in a cabinet and after the full 48 months, my account was still being drafted the $43.25. I thought the machine was paid for and belonged to me. I called Bank Card USA to see why they were still taking money from my account and was told Bank Card had nothing to do with the machine. Even though Back Card USA was on everything I signed. They transferred me over to what they called customer service with a leasing company. After calling for two days and waiting on the phone for up to 40 minutes, I finally got to talk to a real person, who tells me I had to box it up and mail it back to them and I would be charged for another month once they received the machine. She tells me I was only leasing the machine and if I wanted to buy it, I needed to pay an extra $200.00 & something and I could keep it. I couldn’t believe it. I had paid over $2000.00 for a machine that was worth nothing and one I had used only for the 1st year. On top of that, I had to pay to mail it back to them.
This is so wrong.
The Bank won't stop the drafts so what do you do???